DHL

I was overseas and sent a package homeward with DHL to arrive when I returned- it was small enough not to need to pay customs. DHL sent it back without informing me, lied about calling me 3 times, denied any wrongdoing, and refused to refund. I'm a poor student and had to pay over 100$ again. I went with FedEx next, which is far more reliable.

Worst service provider I had ever seen.Twice they did not delivered in time simple envelope with important documents!
Never choose DHL, definitely this is garbage/rubbish service which deserves zero score.

DHL scam

Sending my items which cost around 80 euros.
Paid 160 euros courier charge but still they took 98 euros from receiver in the name of customs.

If we need to pay in every customs why they didnt inform us before. Why this $#*!ing company taking 160 euro delivery charge!

Totally scam.

Customer service is incompetent. Do not ship anything through DHL if it needs to be delivered in a timely manner. Don't call customer service, they lie to you. I had one lady tell me that only 1 out of 10 people receive packages at the time tracking shows will be delivered. So they lie about your delivery date. They have no idea where my package even is even though tracking shows it at a DHL center. Customer Service is rude. I don't know how they are even in business. How do you operate a business while lying to your customers.

Twice in the last 2 weeks I've had shipments picked up in Colonial Heights, VA, just 2 hours away from my home near Staunton VA. They've taken the order to Raleigh, NC, 250 miles away in the opposite direction. It has set in their warehouse 2 nights, before being shipped out. These orders take at least 5 days to arrive. The 4 previous orders came via FedEx/USPS and arrived the day after I ordered them.

My two last interactions with DHL were absolutely disastrous. In the first case they delivered my package to a completely wrong address, despite the fact that the person told them the package was delivered to the wrong address (thankfully, the honest person found me and gave me the package.) The second time the package (an envelope with documents) took two weeks go go from one city to the next, only to be lost on its way to the final address. Use ANY other carrier but DHL.

My first time ever dealing with this company and they delivered my package to someone in a whole different city from where I live and someone signed for it and still didn't recover my packages that had $200 worth of items in there. The customer service is, horrible with communication and following up and also I still haven't got my money back from the careless mistake this company driver made.

I shipped a parcel from India to usa which didn't get delivered, they said it's delivered but didn't provide me with any picture as proof. Rather than just not delivering the product they are very rude.

I ordered medication for my cat from the USA a month ago through DHL Express. It's supposed to be transported on ice, and typically, it arrives within 8 days. Unfortunately, I'm still waiting this time. The medication is expensive, and after a month in containers, I can just throw it away since it should be kept cold. It's disheartening. When I contacted customs, they claim not to have it, but DHL insists customs is holding it. This has been my worst experience ever.

Twice in the last month I had a package coming from Japan that they said that they attempted to deliver the package at my business but didn't even pull in the parking lot. SERIOUSLY! Customer service is practically worthless when requesting help. DO NOT USE DHL!

I can't believe this company is still in business. Anytime I've ever had something shipped to me via DHL, the actual delivery time was weeks beyond the estimated delivery dates and that is only when I actually received my packages. Half the time my stuff got lost in shipping only to spend a month of getting the runaround between DHL and the company that used them as the carrier to ship my items. This outfit needs to pull the plug and call it quits. They can't get anything right. I would rate them negative stars if I could.

They delivered my box in the wrong location! This is an Int'l shipment from my family.I called customer service Frank and said they'll email after 2hrs but NONE! I emailed them but only apoligizes but still NO RESOLVE on my issue! Where is my box?! We trusted you! Very disappointing service!

I think everyone already mentioned all reasons DHL is a terrible carrier.
If you have a problem, good luck as there is no way to contact them directly (or they hide it very well).
They think adding a chatbot helps compensate for their terrible customer support (yet, the chatbot is only able to help with trivial things we don't need it for).

So I am here to ask you to do the only thing that can have a chance to change something. Stop ordering from companies that use DHL as a carrier (and don't give you the option to choose another one).
That is only way that with enough people, can create an impact.

Dhl express is the worst service I've ever used. I had a package that was supposed to deliver on 6 January and now it is the 23rd and it's still in the original country, Brazil. I've tried to speak with him to see what is going on, but they just say it's a custom, but that is not true. From what I've read from other people take shipments from customers and then they send it the cheapest way possible and whenever they have space and then blame it on customs so they don't have to pay back customers

DHL claimed that my address "didn't exist" even though their tracking map clearly and accurately showed my address. When I called their customer service just minutes after the driver "couldn't find" my address, I was informed that they have no way to contact the driver! So I had to change to a different address and it will not be delivered for at least two more days (if it is delivered at all). How is it that drivers cannot find a building that is clearly marked on their own map? Or that there is no way to call the drivers and have them actually do their job?

It's ridiculous. I used express shipping and paid extra money so it would get here faster. It's going to take an extra 5 days more to get here than the LATEST expected delivery date. My package has been sitting in houston, which isn't but an hour away from where i live and has been on hold for the past 3 days. My package would've gotten here sooner if i used standard shipping, which was a free option. Very disappointed and will NEVER be using dhl for a delivery again. Absolutely poor poor service.

If I could leave 0 stars I would. Waited 2 days after being notified that my parcel would be arriving. Both days they said they couldnt get access. LIARS! Sack the lazy assed delivery person!
Shipment no **************

A parcel was sent from Germany to Georgia. After parcel came to Tbilisi it was sent back to the shipper without any reasons. No calls to receiver or shipper. Phones were provided to DHL. They have new different reasons every time I ask them to explain the situation. Awful service, will never use it again. Only spend time and money.

I have written a 1 star review for DHL express on google. My package was delayed by 20 days for no reason and website kept saying delivery by tomorrow and didnt deliver. The customer service guy told me it is at fremont and confirmed via sms that it is ready for pickup on dec 19th 2023 and I went there and they said they can't find my package. Now it is been sitting there and no delivery from 20 days. The customer service is very rude and they have no clue. They accept their website is wrong. Please use fedex instead.

This is the second time something is being sent to me using dhl and same thing. I ordered last friday its now thursday and still stuck in a warehouse in TX for the last 3 days awaiting departure. Worst service ever Do Not Use if you want your package.!

I was constantly calling to get them to redirect my parcel *******4902 and was charged in excess of £25 on my next phone bill. Quite possibly the worst customer service I've known. They come across as complete amateurs and SCAMMERS!

If you want to loose your business than use DHL, as we have daily 40-50 packages go out and every week we have nearly 5-6 packages go missing, obviously they have no security or any care in the world to look after their customer interest since 2 months switch to UPS and not a single package has went missing.

I've had a terrible experience with DHL's delivery service! Despite being home, they claimed they couldn't deliver my package. I even waived the signature requirement and all responsibility, yet the package still wasn't delivered. The driver couldn't locate the main gate to our condominiums and was about to leave when I spotted him – at 8 PM! I informed him that I had provided all the necessary information, including the gate code, but since he couldn't find the main gate, he couldn't enter the premises again.For the 4th time! Despite showing him the messages I received from DHL, he didn't want to leave me with the package. I wasted 4 days waiting inside of my house for one package-never again. This company should be out of business a long time ago