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Echovita has a rating of 3.5 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service, and good experience. Echovita ranks 2nd among Funeral sites.
Proactively asks for customer feedback
This company responds to reviews on average within 15 hours
6,536 reviews
I ordered a gorgeous, heart shaped standing bouquet for the funeral service of a beloved auntie since I could not b there in person. The process to order & send to service site was so easy. A family member who did attend the service said the arrangement was beautiful. The company also notified me that the arrangement had been delivered. Thank u for making this process easy to complete.
I placed an order for a simple vase of flowers & the order was never filled. At the funeral, I continued to look for my flowers thinking perhaps they were delivered to the house. Receiving an email 2 days later stating that my oder was not possible to fill really made me angry & forced me to place a call of apology to the deceased's wife. Don't use this business. You can't REST IN PEACE knowing your order will be delivered.
I ordered a gorgeous, heart shaped standing bouquet for the funeral service of a beloved auntie since I could not b there in person. The process to order & send to service site was so easy. A family member who did attend the service said the arrangement was beautiful. The company also notified me that the arrangement had been delivered. Thank u for making this process easy to complete.
Because it was listed from the family for all services etc.
I placed an order for a simple vase of flowers & the order was never filled. At the funeral, I continued to look for my flowers thinking perhaps they were delivered to the house. Receiving an email 2 days later stating that my oder was not possible to fill really made me angry & forced me to place a call of apology to the deceased's wife. Don't use this business. You can't REST IN PEACE knowing your order will be delivered.
It was offered on the website
Excellent variety of flowers. Confirmation & follow-up. And best of all they have real people answering their phones!
I forgot to sign my name on the card.
Had a funeral out of state.
Very easy to order thanks. My name was not on the tag. Lucky I had notify the recipient.
Very please with the dish garden bouquet, just like the picture.I saw it later over my friend.
It was easy to order on line straight to the Funeral home and very fast.
I order in the morning and was there in the afternoon for the viewing.
From the funeral home
After getting notice of my delivery, from Blooms Today, after the expected delivery time, I requested confirmation of actual delivery time twice and I am still waiting 2 weeks later. Very disappointed in the lack of follow up and customer service. I now find out Echovita and Blooms Today are 2 different entities and I'm not sure how ordering thru Echovita even got me to Blooms Today. Either way, I still have no clue if the order I placed for a 10 am funeral 2 weeks ago, was delivered on time.
See above
It was the option given on the obituary
* Echovita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi,
We're terribly sorry to hear that. I, a representative of Echovita have called Blooms Today for information regarding your order. As you stated, you contacted them for the actual time of delivery since the delivery confirmation was sent hours after the service had finished. I advised that they need to contact the local florist today, and if the local florist cannot confirm the order was delivered on time, they will be refunding your order and contacting you directly by phone. Thank you.
There was a sudden unexpected death of a friend and my local florist was closed over the weekend. Echovita not only made is easy to order and deliver the flowers over the web, but their rep even phoned when the selection I made was unavailable and arrange for another option. All while I was at home with kids. I most certainly be using this service again!
It was on the memorial page and my local florist was closed.
We received confirmation that our order was delivered, when order had not actually been delivered. I had to make multiple phone calls and order that was finally delivered, as the service was coming to an end, wasn't even remotely close to what was ordered or pictured. Regretted not spending a little more to use a local florist.
Only reason this isn't one star is that the company refunded our money, which I appreciate. But we can't ever go back and have flowers at the funeral.
Hoping the basket of green plants & flowers look wonderful as they do in the pic. Ty
Bc is was easy & advised on this link
We had flowers delivered to a funeral out of town and everyone at the funeral raved about how good they looked!
It was the option listed in the funeral home’s website.
Extremely disappointing! I ordered flowers for the wake of a dear friend of my wife's in Florida as we could not attend the service. A week AFTER the service I get notified they couldn't fill my flower order. Obviously it was too late to make any other arrangements. Since I ordered a day or two before the service, and they charged my credit card, they should have notified me immediately. Would never use the service again.
No empathy or concern for what transpired
Because it was linked to the obituary.
Hi Joseph B.,
We are terribly sorry about the experience you had. We will be contacting Blooms Today to ask what transpired regarding your order. It is unacceptable for a customer to be informed that their order couldn't be fulfilled after the service, let alone, a week later. If the local florist wasn't able to fulfill the order, they should have known that when they were assigned your order, unless of an emergency, however, I don't see how this is possible when you are notified 1 week later. Thank you, Echovita support.
My info had to be re-entered twice.
I don't like the little trick of automatically adding the eternity candle.
Funeral home link convenience
Very Nice except I never got a receipt for my purchase or a response that it had been received.
The funeral was in Canada and I am in the United States. I wanted something very special as it was my dear bothers funeral. The Echovita's site had many choices. I chose the heart wreath. I watched the service via u tube and there was the wreath on the alter. It was magnificent! The flowers all white and the heart shape expressed my love and those of my family. The experience was so easy and turned out so well. I would use this service again. Gets an A+ from me.
I was not happy with the service. After putting in my order and getting confirmation that it went thru and was in process...got an email after the funeral services that the flowers were intended for, that the order was canceled due to no florist. This was very upsetting as then the family did not receive the love and support from our flowers that we wanted. And the timing of the email was not the best as if I would have known earlier, I could have made other arrangements.
Hi,
We're sorry to hear about your experience. You should have definitely been informed earlier. Florists are supposed to notify the customer if they cannot fulfill the order when they receive the order, so that the customer has the opportunity to make other arrangements.
I did not see the flowers in person. So can ot evaluate.
May e you should consider sending a pic of the order before it is delivered foe a more accurate survey
This company is rehashing obituaries without permission and then apparently selling flowers for the funeral. This has been upsetting for the family and I can't believe someone would take advantage of a family's loss like this! Please remove my grandma Sherry's obit!
Products used:
My family did not ask for this service.
Hi Aubrey J.,
Please contact us via our website for the removal of your grandmother's obituary because we cannot remove an obituary with only a first name. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.
We were a bit concerned about using your company, because this was our first time, but the bereaved family actually made a point of saying, how nice the flowers were and of course they were also delivered on time.
Thank you
PS: We have already been asked for feedback by Flowers - Blooms, who we believe are the same company as you?
Very good
Let's hope you deliver on time
It came up on the link
We were totally shocked at the size of the peace lily that we paid almost $100 for! It looked like something in small flower pot! I would never recommend anyone using your business again! What a ripoff, you should be ashamed!
Ruth Newton
I learned about the service just 2 days before, ordered the flowers for day of service, but got confirmation on day after service, so doubt they were delivered. It was a public space, not funeral home or church, so quite sure the family and friends would not know it was delivered. I inquired online but no response, so don't think flowers were delivered on day of service,or possibly at all?
no response
Saw it Echovita online,and that's how i knew about the service.
Hi Frances M.,
We're very sorry to hear your order wasn't delivered. I checked to make sure your order has been refunded. Your order was refunded on March 19th.
Husband of deceased (Debbie Pavlicek) says he doesn't know of any plant or flowers delivered for funeral, because there wasn't any card from me (Janice Dearman). Not happy about this.
Thought it would be easier going through funeral home and didn’t think there would be an issue.
* Echovita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Janice D.,
The card is about the size of a business card and it put within the plant or flowers. Maybe it is possible he did not see the card. If you have any questions about your order, please call Blooms Today at 1-800-522-8707. Thank you.
Echovita offered a variety of excellent options. Were unable to get me what I ordered but "would be as close as possible", for over $150-
Ok. Thank you. When I received my Visa there was an extra charge of $4.56…. For what? Being ridiculously to expensive to begin with?
Buying flowers for a funeral. Your competitions website was crashed. Felt totally scammed and taken advantage of. Will not deal with
Ecovita again.
Not to mention, I inquired to a visitor at the funeral on the size of the flowers and she said they weren't all that big….
It was on the website and seemed fair
* Echovita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kirt V.,
As stated on our website directly under the "Place order" button, some U.S. residents may be charged a foreign transaction fee depending on their credit card's terms and agreement. This is a fee charged by your credit card company, not Echovita. Although Echovita is an obituary website that serves both Canada and The United States, Echovita is based in Canada. However, all of our flower orders are processed by Blooms Today, which is an American company that assigns each order to a local florist closest to the delivery address. If you believe the size of the arrangement delivered was smaller than the dimensions provided under the photo of the flowers once selected, you can call 1-800-522-8707. If you didn't like the cost of the flowers, you could have purchased something cheaper. Thank you.
I got exactly what the picture showed and with next day delivery! Flower arrangement was beautiful and fresh
It came up on the obituary.
I ordered an arrangement for an event. The large, beautiful arrangement was delivered beautifully and on time. However, the plastic liner of the basket that the arrangement was in had a leak. After the funeral, the family took the flowers home and discovered this. I contacted Echovita expressing my disappointment that the family would not be able to enjoy the flowers for long. Echovita refunded my money, even though I had not requested this and did not even expect such generous compensation.
Full refund, no further questions asked.
Echovita was the flower delivery service that was linked to the funeral home's web site.
I ordered funeral service flowers directly from the link on the funeral home through Echovita, paid for them, and thought I was all done. The next morning I got a notice requesting an alternative address. I supplied an alternative address. I was told no florist could be found to deliver the arrangement (this was less than 24 hours before the service) I ended up having to cancel my order, place a new order that was more expensive with a different company, who came through. Never again, Echovita.
passive-aggressive. Lots of boiler-plate excuses and "apologies" that did not sound sincere in the least.
Came up on the funeral home site.
Immediately after Valentine's Day, coupled with a severe snow storm in their area should have been a real problem with a short notice delivery. It was seamless…though sad beyond measure for the sender. Blooms Today made it happen!
I was forwarded to “Blooms Today”, the actual provider of the arrangement. I cannot overstate how thoughtful, thorough Blooms Today were; especially since a long distance confirmation was requested. Greatly appreciated!
Upon accessing the memorial details, I learned that it was a graveside service only. When the on-line information became available, this link was automatically provided. It did not disappoint.
Gain trust and grow your business with customer reviews.
Hi Robinette F.,
We're sorry to hear of your experience. The local florist should have notified you in advance if the order couldn't be filled. There is absolutely no reason why you were notified 2 days later, as it is inexcusable.