• eClinicalWorks

eClinicalWorks

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Overview

eClinicalWorks has a rating of 1.7 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eClinicalWorks most frequently mention customer service, tech support, and medical practice problems. eClinicalWorks ranks 22nd among Electronic Medical Records sites.

  • Service
    35
  • Value
    34
  • Shipping
    7
  • Returns
    8
  • Quality
    30

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
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How would you rate eClinicalWorks?
Top Positive Review

“For therapists and not only”

Snow B.
6/6/24

For me as a for a therapist it's of utmost importance to have something under the belt which will streamline the overall process of hellping my patients. I am not fond of modern technologies so I asked my son to help me out and find good AI assistant for my website. He found this website and these guys helped me to set up this AI assistant very quickly. I should say it works good, without any troubles and it's cool when patients can enter the website, ask all the questions they need and get answers to them.

Top Critical Review

“ECW is the worst really...”

Qisu L.
5/20/24

I've been working with EMRs since 1996 and of all of them, eClinicalWorks is the worst. It's very difficult to get information out of it and it has extremely poor integration capabilities. The interface is super old and the report engine is seriously only able to export Excel 2007. The report engine also takes like 2-3 days to run a 3000 record report. There is very little configurability to writing reports...you have to go through a maze of different departments to even get any help. Athena and Epic are much much better. The support is typical Indian support too...you have to tell them exactly what you need...they don't know how to think in any other terms than exactly what they are told.

Reviews (111)

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customer service (22)
Thumbnail of user snowb3
7 reviews
1 helpful vote
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June 6th, 2024

For me as a for a therapist it's of utmost importance to have something under the belt which will streamline the overall process of hellping my patients.

I am not fond of modern technologies so I asked my son to help me out and find good AI assistant for my website. He found this website and these guys helped me to set up this AI assistant very quickly. I should say it works good, without any troubles and it's cool when patients can enter the website, ask all the questions they need and get answers to them.

Thumbnail of user qisuecuador
1 review
0 helpful votes
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May 20th, 2024

I've been working with EMRs since 1996 and of all of them, eClinicalWorks is the worst. It's very difficult to get information out of it and it has extremely poor integration capabilities. The interface is super old and the report engine is seriously only able to export Excel 2007. The report engine also takes like 2-3 days to run a 3000 record report. There is very little configurability to writing reports...you have to go through a maze of different departments to even get any help. Athena and Epic are much much better. The support is typical Indian support too...you have to tell them exactly what you need...they don't know how to think in any other terms than exactly what they are told.

Products used:
eCW

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Quality
Thumbnail of user dgiantmd
1 review
0 helpful votes
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May 31st, 2024

EMR schedule screen has too many obtuse abbreviations.
Different patient lists (eg. Checked in, out, all) don't agree.
Too many screens to go thru to accomplish anything

Thumbnail of user docl14
1 review
6 helpful votes
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May 17th, 2021
Verified purchase

So they upgraded their software over the weekend
We come in Monday morning and nobody can log in.
Still no updates... seriously looking to switch emr to amd... small medical practitioners can't go down for a day because of incompetence of engineers.

Tip for consumers:
Read reviews carefully before signing up for emr.... support is terrible slow and their service is not cheap. Anything you ask of them like ebo they wanna charge for ; interfaces minimum of $5000 Even when they already have the software created.

Products used:
Electronic medical record

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Thumbnail of user johnd756
1 review
16 helpful votes
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April 21st, 2017

Where to begin... the support is atrocious. No one speaks English and you will get 5 different answers for the same question. It takes 10 clicks to do a task that should only take 3 clicks. The graphic user interface looks terrible. I could go on for days. Please don't do it, please! For your patients sake and you're own sanity!

Thumbnail of user frustratedp7
1 review
5 helpful votes
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March 25th, 2023

The older version is more usable than the new one. No ability to right click copy and paste. You can do it but you have to use the keyboard. That's seconds more, and yes it adds up. More clicks to get to where you want. Pretty colors. Why would a user need that? The older black and white was less distracting. Very large heading on the patient screen, with the more useful information below the heading. Large letters. Yes you can reduce them but they end up very small on a laptop. Why? So dysfunctional. It's as if the software engineers did not get input from providers who have to see tons of patients a day.

Thumbnail of user noraj73
1 review
4 helpful votes
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October 10th, 2022

Not efficient. Will drive your staff insane with increased hours attempting to navigate it. An embarrassment when apologizing to our clients and patients and employees for the sub par accuracy and performance.

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Thumbnail of user anthonyn106
1 review
5 helpful votes
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October 25th, 2019

Not much better than other software, yet it is the most expensive on the market!
They try to lead you to think that it is for a certain price, and before you know it, they have added 10 other hidden costs that they did not tell you about. Postage, statements, eFax, airplane ticked for trainer... PATHETIC!,

I did not sign up because there was no transparency in dealing with them, I felt I am about to be cheated with every sentence and line in their contract.

Also, they have no program for startups, they think we make millions, I strongly believe they will be losing a lot of customers due to their price and attitude.

Thumbnail of user xyzx2
1 review
12 helpful votes
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April 21st, 2015

Company changed their rule after joining and you cant work any other healthcare IT company. Whenever they know they directly give notice. And claiming money.

If you are agree to give them then they stuck and not giving any update. And Finally they enjoy your situation.

HR said if you die we don't care but we wont give you any letter to you. However you have completed notice period or how many years you have worked. Doesn't matter to them.
Just they want you to bother and no help.

For one office they are allowed people to work in IT healthcare but from second company they put restriction.

Double standards in their own offices. I worked there and now I am totally jobless because other companies are asking for experience letter. My career already ruined. I am at home and not able to get job just because of this company.

Most unprofessional company.

Thumbnail of user billm186
1 review
10 helpful votes
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February 10th, 2017

Unbelievably poor service. Expensive. You are on your own. Very fragile. Not reliable. I have used them for a couple of years due to a contract. Would prefer to switch. Very hard to change after you train all your staff in their system.

Thumbnail of user silverx
1 review
20 helpful votes
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February 10th, 2015

I'm a doctor who has to suffer with this software every day. I'm 32, I know how to make websites, and I fix computer problems for people. But this software confuses me and wastes my time every day. The user interface is terrible. It is rough, random, and counterintuitive, Why is the "hub" button so small and hidden? Why do menus have 15 random buttons? There is no logic in the design. The cost is insanely high for all this. My friends at other practices use much better alternatives. Look around, there is much better out there. If you are thinking about settling for this, don't - you haven't looked around enough. And you will regret it every day, hour after hour.

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Thumbnail of user beachesbehavioralmedicines
1 review
0 helpful votes
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January 8th, 2024

A year after selling my company I am still unable to cancel and now they want me to pay for additional 7 months despite this clearly being their error. - Beaches Behavioral Medicine

Tip for consumers:
Avoid ecw

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Thumbnail of user chuckm49
1 review
7 helpful votes
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July 10th, 2017

One of the Worst HL7 integration services ever! Took months to do a basic lab interface. It was always 1 step forward 5 steps back. Horrible communication and phone calls would last hours with half of it being silent while they placed orders that had incorrect information

Thumbnail of user stephenk1478
1 review
3 helpful votes
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May 6th, 2023

Truly the worst piece of software I have ever used.
An interface that makes DOS look modern. For some bizarre reason, windows for clinical information are kept small, so all sorts of critical information is cut-off.
Everything is difficult, even simple prescribing takes too many steps.
Drug interactions are comically incorrect, users have to manually sort documents to patient, then subfolders (which have to be created by users themselves).

I only give one star because this site will not allow "0".
Truly awful

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Quality
Thumbnail of user vm47
1 review
9 helpful votes
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March 3rd, 2017

Average EMR, If you invest time into it it may work. What makes it 1 star is people who work there. Lack of support, company representatives unable to understand very basic requests and do not do anything, do not answer for weeks. We spent countless hours trying to solve simple questions, cancel services we are not using because we closed our practice 6 months ago. They bill for the service we do not use. Send you a bill and reminders to pay regularly. Reminds you a used car dealer who rips off customers on any occasion. Unfortunately we can not stop doing business with them, still need to keep it for AR and medical records.
Stay away, otherwise you can become a hostage of this deceptive company

Thumbnail of user gennells
1 review
10 helpful votes
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February 26th, 2020

I have had eCW for 4+ years now. I keep thinking it will get better... but it's just getting worse. Every time I try to get technical support, I end up being told "that is a known glitch; we will let you know when that has been resolved". It never gets resolved... so disappointing that I'm looking into other options already it is so expensive and so much trouble :(

Thumbnail of user nancym237
1 review
20 helpful votes
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February 4th, 2018

Reading through posts, it is quite easy to notice what posts they wrote themselves - those are the positive ones. I heard good things about ECW, so I was excited when I found out that my new practice uses it. Little did I know! My primary issue is how terrible the "support" is: I mean, I just don't even bother talking to them anymore. They make you put the ticket through their web site, so Indian people can call you back. Those always ask you to get on your computer, so you can show them what the problem is. Except they don't get it. They waste about 1.5 hours of your time just to figure out what the question is. You just sit there and watch them click on things you already tried. Then they will keep calling you 80 times a day as you are seeing patients so you can again drop everything and watch them use your computer. 1-1.5 weeks later the issue may or may not be fixed but it no longer matters: you just want them to stop calling you with stupid questions instead of solutions.

Thumbnail of user ravittab
1 review
17 helpful votes
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February 3rd, 2014

Horrible customer service. Bad EMR that's too complicated. No customer support. We hired them for billing to and they actually ended up losing us money. They sent bills to the wrong payers and didn't follow applicable no fault guidelines. Now they want us to pay a termination fee when they breached the contract. This was a horrible experience. Stick with practice fusion-- it's free.

Thumbnail of user rodg
180 reviews
904 helpful votes
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May 2nd, 2010

I chose eclinicalworks as my EMR about 6 years ago when they were just first starting out and have seen their tremendous growth over the years. They have a robust set of features for primary care and specialty offices. They also provide an enormous level of support which is always needed. I have used both their in house server model as well as their ASP model and both are relatively easy for even a single doctor with some technical knowledge to install. If you are a physicians group or solo doctor interested in using this software you should check out the forum ecwusers.com or you can PM me here on this site.

Thumbnail of user johns8759
1 review
2 helpful votes
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May 19th, 2021

I have been using ECW since 2005. I don't think any EMR is actually good. ECW is ok at best, when it crashes or slows down, my whole office flow suffers. With the recent upgrades, ECW is so slow, i feel all I do is click on my laptop all day long rather than actually being a physician. I even upgraded my server, laptops, and wifi to speed up things, but that doesn't help much.

I really what to switch programs. Any suggestions?
-Frustrated Fam. Doc-

Thumbnail of user janicel39
1 review
2 helpful votes
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June 17th, 2017

I have had a lot of contact with the eClinicalWorks staff. I have never had a negative interaction. I'm not sure any of these negative posts are real. Some of the staff is not computer savvy and they have not had any major issues with the system. I'd like to talk to some of these people with the negative comments. They don't seem real.

We invested in a system knowing there would need to be major learning curve. Everyone was on board and the prep before the system was picked was intense. Every staff member was given time to make a list of how they do their job and the trainers were provided with the information for the onsite training. Every question was answered.

Thumbnail of user chaoukik
1 review
0 helpful votes
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August 9th, 2023

They present a great product and tell you about a great training program post-sale. Once you sign on the dot and give them your money, all this becomes smokes and mirrors.
They have canned lectures that they give you prior to you having used the product, so you are not completely sure about how things work and don't know what to ask beyond what they tell you.
Some of these were great, and some were completely useless; yet, even if you don't want it, they still give it to you as part of your training and there is nothing you can do about that. And after you use they product for a month or so and have all your questions, they tell you: Oh no, you used all your transition training, now pay us by the hour to actually train you". VERY DECEPTIVE marketing!
Which is sad, because the product is actually not that bad if you can get it to work for you, rather than you working for eCW.

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Thumbnail of user richardm4862
2 reviews
0 helpful votes
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August 6th, 2023

We have been using this software in our primary care office for 8 years. The software itself has gone from bad to worse as more "features" have been added and more mandates complied with. None of the GUI layout is intuitive and we have to resort to technical support for issues that we should be able to figure out if the software was better. Our assigned tech support person is usually useless, although recently there must have been an uproar because he is at least getting better. Tech support is all India-based for what its worth and very compartmentalized so no rep knows more than their small area of the software. The software was designed in the 90s and patched continuously so now its a mish mosh of features where it takes many more clicks than it should to do something. Knowing what I know now, I would have looked harder for software that helps me as a physician complete the visit more efficiently and better for the patient, rather than giving me more work to do after hours.

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Thumbnail of user niravpatel25000
1 review
0 helpful votes
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July 22nd, 2023

I am a family medicine user with mostly adult patients in a group practice.
I have to agree with most of the other bad reviews. It loses medications, slows me down and is generally mediocre. With no graphics and only text, I still don't understand why there is a lag when opening a window or changing screens. I have chosen to take sips of water or take deep breaths during these lags to better use my time. This software makes me feel like I'm using Windows 95 in the year 2023. So that means it will likely be useful around the year 2053. I saw a video of it in 2011 and it pretty much seems the same. The one good thing it does is keep text boxes that you can type, dictate or copy/paste into. This is helpful.

I give it 2 stars because I am not the only user. The government and billing side use it to generate data which it does well. The data may not be that good though. I would like to highlight their 2017 $155 million lawsuit that demonstrates what type of corporate citizens they are. Don't choose this if you haven't signed up yet as your life will get worse.

Products used:
Electronic Medical Record

Thumbnail of user paula456
1 review
13 helpful votes
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September 10th, 2015

E utilized eClinicalWorks for 3 years in our multi-provider practice. This EMR sstem as chosen based on a price-performance analysis however every time we turned around there was another charge! Also know that if you chose the cloud option and you want to leave ECW you ill be charged over $5,000 per provider to get your data on a hard drive.

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Jillian D.
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