• eFax

eFax

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Overview

eFax has a rating of 1.9 stars from 194 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eFax most frequently mention customer service, credit card, and free trial problems. eFax ranks 14th among Fax sites.

  • Service
    53
  • Value
    53
  • Shipping
    11
  • Returns
    25
  • Quality
    44

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
3
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How would you rate eFax?
Top Positive Review

“Good Software”

Clinton D.
2/12/20

Great software. Had an issue with customer service at one point, but it was resolved to my satisfaction and I greatly appreciated the effort they put in after the fact. We do not need this service anymore, but we would likely use again if ever needed.

Top Critical Review

“Unbelievable”

Alicia B.
9/28/24

I use this service once a month because I am a doctor dealing with out-of-date insurance companies that require use of fax. In addiition to my monthly fee, efax charged me $10 for sending a fax today. They did this last month and I let it go, but no more... are they small-amount thieves? What's the fee for? Of course, the chat-option is not responding and those on the phone hang up even before they say hello... how awfull customer service! Anyone recommends an ethical fax service? Thank you.

Reviews (194)

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Reviews that mention popular keywords

credit card (31) customer service (68)
Thumbnail of user alicia.baird
1 review
0 helpful votes
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September 28th, 2024

I use this service once a month because I am a doctor dealing with out-of-date insurance companies that require use of fax. In addiition to my monthly fee, efax charged me $10 for sending a fax today. They did this last month and I let it go, but no more... are they small-amount thieves? What's the fee for? Of course, the chat-option is not responding and those on the phone hang up even before they say hello... how awfull customer service! Anyone recommends an ethical fax service? Thank you.

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Value
Thumbnail of user marcs161
eFax S. – eFax Rep

Hello Alicia, we would be happy to assist you in reviewing your account. Our service will usually process a $10.00 Usage Fee if you have exceeded the allocated monthly pages of your plan. If you still have not reached our 24/7 Phone or chat support, please feel free to message us at socialsupport@efax.com and we would be happy to assist!^RA

Thumbnail of user ddartzner
1 review
0 helpful votes
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July 26th, 2024

I never used the service. It is very difficult to figure out how to cancel. The company refused any refund. Do not sign up!

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Thumbnail of user marcs161
eFax S. – eFax Rep

Hello gameingwithcam g. This is not the experience that we wish you to have. You may cancel your account by logging in to your web browser login or by reaching out to our 24/7 Phone Support. Instructions are also available on this link https://www.efax.com/cancel or you can also send us a message at socialsupport@efax.com and we would be happy to review your account.^RA

Thumbnail of user coachtraen
1 review
0 helpful votes
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June 6th, 2024

I started with Efax in 2012. The customer service was great. If I had any problems they were responsive, courteous and helpful. I had my service cancelled in March and they claim it was due to a lack of payment. They told me to call my bank and my bank confirmed that my card is active and there is no block on the automatic payment and there was no rejected payment. They encouraged me to call Efax and they said I needed to call my bank or use a different credit card. When I explained I was worried I would have the same issue if the other card was active and rejected. The sales person put me on mute without saying he was doing so. I stayed on for 15 minutes thinking he was checking with someone, but he was just passive aggressively putting me on hold. I would have been willing to sign up using a bank routing number but I was told that was not possible either. I am guessing by reviews and my latest experience with them they are owned by another company now.

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Thumbnail of user marcs161
eFax S. – eFax Rep

Hello KR T. This is not the experience that we wish you to have. If you require further assistance, please do not hesitate to message us at socialsupport@efax.com with your account details and we would be happy to assist you in reviewing your account!^RA

Thumbnail of user clintond22
1 review
0 helpful votes
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February 12th, 2020

Great software. Had an issue with customer service at one point, but it was resolved to my satisfaction and I greatly appreciated the effort they put in after the fact.

We do not need this service anymore, but we would likely use again if ever needed.

Tip for consumers:
Shady sales tactics and unprofessional customer service. Trust us when we say there are much better faxing services out there.

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Thumbnail of user marcs161
eFax S. – eFax Rep

Hello Clinton Davis, this is not the experience we want you to have. We have already sent you an email to resolve this matter for you. Please let us know if you have any further questions at socialsupport@efax.com and we will be happy to assist. Thank you kindly,^DH

Thumbnail of user salifd
1 review
0 helpful votes
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April 7th, 2021

The support service was very active for giving me back up to solve my issue and explain me how it works. I finally could send my fax simply through my email address and got notification once it successfully sent. Thanks again to Paul his help.

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Thumbnail of user marcs161
eFax S. – eFax Rep

Hello Salif,

Thanks so much for taking time out of your day to leave such wonderful feedback for Paul. We will be sure to share this with him as it will certainly make his day. Please let us know if you have any further questions or require additional support as we are always here to help. You can always reach out to our Social Team as well at socialsuppot@efax.com.

Many Thanks,
EFax Support Team

Thumbnail of user farnama1
1 review
0 helpful votes
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August 9th, 2023

I do like efax because it lets me have a unique fax number where I travel. I have access to both incoming and outgoing faxes where I have internet (even in the middle of a flight). The pricing is good enough for such a service. Their team are so supportive and nice whenever you need them.

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Thumbnail of user marcs161
eFax S. – eFax Rep

Thank you so much for your excellent feedback Farnam. We are very pleased to hear that you are happy with our service. Should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist!^RA

Thumbnail of user tomh29
6 reviews
12 helpful votes
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April 5th, 2012

If you need a fax solution, they are a good bet. Reliable service, fax numbers in every city, and in/outbound faxes directly from your PC. I've heard there can be problems cancelling service, but I haven't had to do that yet.

Thumbnail of user martinf32
1 review
3 helpful votes
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February 27th, 2015

AVOID AT ALL COSTS. Worst customer service ever. They won't take cancellations online nor via email. You have to call a long distance number. No 1-800 of course. And they will make you hold 15 minutes. They claimed they respond to my emails when they don't. I wish there was a class action lawsuit against them.

Thumbnail of user natarsharodriguez
1 review
1 helpful vote
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August 4th, 2023

Used one time and have reached out for several months in every way they suggest and still am getting charged 4 months in a row for an account I can't even log into after the first fax. They are frauds and will come under this post and say that's not what they want you to experience but they won't even help with the issue. I've been begging them to cancel and the customer support is just as bad as the service

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Thumbnail of user marcs161
eFax S. – eFax Rep

Hello Natarsha, this is not the experience we would like you to have! If you can send us the details at socialsupport@efax.com we will be happy to further review this situation.^JW

Thumbnail of user robertk107
1 review
1 helpful vote
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August 24th, 2015

Like many here my experience with EFax was awful. I signed up in June of 2014. Cancelled that same month after never using the service. They continued to bill the CC until the Card was finally dropped this past month. Then I went through virtual hell trying to get an refund (forget that) and even just have a clean cancellation. Over $200 spent for nothing and over an hour on the phone to try get the account cancelled. They refused to email post me the cancellation information. Honestly, I do not believe they really cancelled the account and for my own reference the cancellation number they verbally gave me is *******.

Seriously folks, stay away from this company!

Thumbnail of user tomw177
1 review
3 helpful votes
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December 5th, 2017

Charged 96.95 for one month of faxing less than 150 pages. Their posted rate structure allows 150 free faxes for 16.95 per month but in the fine print of their customer agreement page is an alternate pricing structure based on time that their machines work to fax the documents. Total scam by an unethical business, you are at their mercy for the charges they create and take from your account.

Thumbnail of user spencers184
1 review
2 helpful votes
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September 20th, 2022

Their customer service is horrible. Can't get anyone on the phone... and good luck with their AI bot chat via their web-site. We're taking our business elsewhere after several years with eFax. Not the same Co they used to be by any stretch of the imagination. They charge our firm credit card and get paid, yet lately when our clients send faxes to us, they get nothing but a busy signal on their end. Very unprofessional looking for any business. And no one is available to help resolve the problem.

Tip for consumers:
no one around when their's a problem with their service ... and problems seem to be more and more.

Products used:
efax

Service
Value
Quality
Thumbnail of user marcs161
eFax S. – eFax Rep

Hello Spencer S. This is certainly not the experience we wish you to have. Please message us with your account details at socialsupport@efax.com and we would be happy to assist.

Thumbnail of user margaretw66
1 review
1 helpful vote
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November 9th, 2016

This Business will not process cancellations unless you call them or go to their website and do it via customer service - from 6 to 6 PST. So you are unable to do it by logging into your account. Go figure. I bet when I call them they will give me a hard time even after they have charged my credit card.
When I need faxing again, I'll choose someone else.
Margaret W

Thumbnail of user ians50
4 reviews
4 helpful votes
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December 2nd, 2014

Company is a total load of crap. I tried to start a free account with them and had to provide credit card info. Figuring this was for too may pages or other extras, I gave it to them. MISTAKE! They billed me for "Efax plus" which cost $27: $10 activation fee and $16.95 for the first month. None of this was apparent, but it was in the contract details, and they do not refund a penny. Don't ever use them.

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Thumbnail of user alexg1506
1 review
0 helpful votes
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October 24th, 2023

Chatted with customer agent name "kristin" to fix some account issue. She/he ended the chat without asking if i have any other questions. I started another chat, it was she/he again. Ended the chat again after answering my 1st question. Worst customer service ever! Won't use their service when current plan ends.

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Thumbnail of user marcs161
eFax S. – eFax Rep

Hello Alex, This is certainly not the experience we wish you to have. Please message us with your account details at socialsupport@efax.com and we would be happy to assist.

Stay safe and healthy,
EFax Support Team

Thumbnail of user rachelk44
1 review
3 helpful votes
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July 27th, 2016

They are extremely difficult to get in touch with - took me several days to even figure out how to talk to a representative. Upon actually speaking to someone, they refused to cancel our account and refund for the remainder of the year - even though the subscription had only been renewed for a few days (without consent - they just charge your credit card without prior notice). Definitely a mistake to be involved with eFax - it honestly just feels like a scam.

Tip for consumers:
Just don't

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Thumbnail of user ocgirlmelanie
2 reviews
4 helpful votes
  • Send Message
May 27th, 2023

Tried their service, received one fax, tried to cancel, tried to contact customer service and no reply. Got charged $18.99 on my credit card, what a bunch of rip off thieves. Stay clear and do not use unless you want your money stolen. Hate sleaze ball companies that so underhanded!

Tip for consumers:
Company promises free trial and lies. They are a scam!

Products used:
Received one fax!

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Quality
Thumbnail of user marcs161
eFax S. – eFax Rep

Hello Melanie, this is not the experience that we wish you to have. Cancellation instructions are available on the initial welcome letter sent to you or by going to this site https://www.efax.com/cancel Please note that our support is also open 24/7 via Phone and Chat for immediate assistance. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!^RA

Thumbnail of user andreab492
1 review
1 helpful vote
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February 27th, 2020

I have asked via email and phone call for my account to be cancelled. I was told by the customer service agent that he would cancel my account. 4 months later, I still get bills from them. I just send yet another email telling them to close my account. My next step is to file a complaint with the FCC. I want to give them zero stars but that is not an option on this site.

Thumbnail of user marcs161
eFax S. – eFax Rep

Hi Andrea B

Many thanks for your review, we would be very interested to look into your comments raised and we would like to look into your experience further. If you could reply to private message we will send you we can start investigating this. Alternatively if you would like to email our social support team at the following email address socialsupport@efax.com with your details we will be look into and sort this all out for you.

Many thanks
EFax Support Team

Thumbnail of user julieh25
2 reviews
4 helpful votes
  • Send Message
December 13th, 2013

It totally sucked. I signed up for free 30 day trial. Fax would not go through. Tech support was rude and was on the phone for 1 plus hours trying to get fax to go. He had me fax from every browser possible saying it was browser prob. Ea had same effect - nothing. Obviously not browser. Then they billed my account twice for all the faxes their tech support had me try. Bounced my account. Called to complain. Said they would fix it - twice, but nothing was fixed. Ever. Incompetent tech support and customer service did not follow up as promised. Totally disappointed in their service. Would not recommend to anyone.!

Thumbnail of user ianf28
1 review
0 helpful votes
  • Send Message
February 5th, 2017

Does not work. Emailed customer support and they write

Thank you for contacting eFax Australian Customer Support.

As a follow up to your inquiry, I called your eFax number and we get a message stating that the number that you dial is invalid/incomplete. There could have been a glitch on our server.

We have notified our engineers and they are working to resolve the issue as soon as possible. Please give us 48 hours to resolve this matter. You will received an email confirmation once issue has been fixed.

We apologize for the inconvenience caused.

Still does not work and they keep charging even though it does not work - avoid+++

Thumbnail of user wendys67
1 review
0 helpful votes
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January 12th, 2016

I used efax for years to receive faxes-free by the way-and never had a problem. Later I started a home business and needed to fax out so I upgraded to be able to send faxes through e-fax and it went well. The fax software/interface is not so user friendly (thus the 4 stars) but other than that it was solid and when I wanted to cancel, I called & cancelled with no issues. I stopped using them in 2013 when I closed my home business and it is now 2015 so I'm not sure if the service has changed, but when I used it it was a solid go to for sending and receiving faxes through my computer.

Thumbnail of user rebeccac17
1 review
4 helpful votes
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October 29th, 2013

Customer service stinks. They are hard to get in touch with. They charged much more than expected after the initial trial, and refused any refund. I'm very frustrated with them and would not recommend them.

Thumbnail of user matthiasm17
1 review
1 helpful vote
  • Send Message
August 29th, 2018

No way to cancel online, emails get ignored and they keep charging my credit card. EFax is really really annoying and cheeky. I wanted to cancel my account but there is no option in the member area so I wrote several emails, which all got ignored. Apparently they want to make you call their customer service department which is illegal in Europe. Stay away from those scammers!

Tip for consumers:
Choose a different provider or prepare for your credit card to get charged forever.

Service
Value
Returns
Thumbnail of user jovonneb
1 review
0 helpful votes
  • Send Message
January 5th, 2021

Do not recommend at all. I had a free number for over 10 years and was receiving faxes periodically. I just received an email last week, telling me I have a new account and phone number. So I thought it was a fraud and close it. I tried logging in to my old account and received and error. I contacted efax and told me they gave my fax number to another person and opened me a new one without telling me or consent. Now some stranger is getting my new faxes and I have to call everyone from a 10-year period and tell them don't use the fa number. I will never purchase anything from this company. Do not recommend at all!

Tip for consumers:
Do not open an account with them.

Products used:
fax service

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Thumbnail of user marcs161
eFax S. – eFax Rep

Hello Jovonne B.,

We no longer offer the eFax free service. As a courtesy, your account has been grandfathered but as per our customer agreement, the service can be closed at any time as it is a free service. The number was recalled by our carrier and would not have been reassigned to a new user as number s must remain inactive for a minimum of 90 days before being reactivated on a new account for security reasons. When your numebr was recalled and in order to ensure that your eFax free service ( for receiving) remained active, a new fax numver was assigned to you. Should you have further questions, please feel free to message the Social Team at socislsupport@efax.com.

Many Thanks,
EFax Support Team

Thumbnail of user simonb253
1 review
1 helpful vote
  • Send Message
September 11th, 2020

Needed to send some faxes urgently due to covid-19, service worked but no longer needed. Emailed to cancel and got confirmation back same day, i was offered a discount but declined as my use is totally over. If needed i will sign back up, thanks efax - Simon

Thumbnail of user marcs161
eFax S. – eFax Rep

We are glad we were able to assist for the time you needed us, Simon! If you ever need us again in the future we would be happy to see you back.^eFax Support

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Thumbnail of user marcs161
eFax S.
eFax Support Specialist
Typically responds within 3 days

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