• Electronic First

Electronic First

Overview

Electronic First has a rating of 2.1 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Electronic First most frequently mention phone number, customer service, and personal information problems. Electronic First ranks 104th among Virtual Goods sites.

  • Service
    60
  • Value
    62
  • Shipping
    55
  • Returns
    43
  • Quality
    57

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
2
Neutral
0
Negative
12
40
See all photos

What reviewers want you to know

Positive highlights

  • I purchased a 12 month xbox live gold subscription and received a code within 3 minutes of purchase.

Critical highlights

  • A minute later I received another email from electronic first saying they need to verify my phone number and address.
  • After paying by PayPal I was told I would receive the code shortly.
How would you rate Electronic First?
Top Positive Review

“Despite all the negative reviews, I had a positive experience.”

BenZo G.
2/14/24

I bought a Steam Key, was delivered in less than 3 minutes, product works fine, installing a s I type. Would recommend to a friend.

Top Critical Review

“Still waiting code, over 24 hours”

Reece P.
1/7/24

Placed order for Skyrim on switch, advertised as instant, over 24 hours and still no sign. Been onto customer service more times than enough now just wanting my code but all I'm getting is it's very busy with slow replies from customer service. Honestly starting to get to the point of defeating the whole purpose buying when you can go else where with instant delivery 🤷🏻‍ until my code arrives I can only say what I've said. Not happy with the situatin

Reviews (165)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (7) code (40) 5 minutes (5) 12 month xbox (4)
Thumbnail of user reecepewds
1 review
1 helpful vote
January 7th, 2024

Placed order for Skyrim on switch, advertised as instant, over 24 hours and still no sign. Been onto customer service more times than enough now just wanting my code but all I'm getting is it's very busy with slow replies from customer service. Honestly starting to get to the point of defeating the whole purpose buying when you can go else where with instant delivery 🤷🏻‍ until my code arrives I can only say what I've said. Not happy with the situatin

Service
Shipping
Returns
Quality
Thumbnail of user bjo13
1 review
1 helpful vote
January 10th, 2024

I bought a $100 dollar xbox gift card for my nephews christmas gift and received a $50.00 gift card when redeeming the code. I contacted them for either the other half or a refund. Instead they called me a scammer. I never leave negative feedback for businesses however I gave them ample enough time to make it right. If you are searching to see if they are legit you probably have a gut feeling they are not. Go with your gut feeling, please save yourself the headache. Go somewhere else.

Thumbnail of user bozmehmetihsan
1 review
2 helpful votes
December 15th, 2023

3 days ago I bought ea fc 24 and I've been waiting since then, the team is just wasting my time and trying to keep me busy, as I see this page is a HUGE SCAM they wont give your money back or send you your code & Game. Please be careful

Tip for consumers:
Just bad

Products used:
Game

Service
Value
Shipping
Returns
Thumbnail of user dgeorge0404
1 review
0 helpful votes
April 10th, 2024

They are liars and thieves. I did not receive my product and not even the refund they had promised. SCAM.

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterb3088
1 review
0 helpful votes
February 19th, 2024

This is a ripoff company. Just bought microsoft office for windows. FRAUD.
O

Tip for consumers:
ripoff

Products used:
microsoft office

Service
Value
Shipping
Returns
Quality
Thumbnail of user owaisaa
1 review
1 helpful vote
December 3rd, 2023

They do not give you digital codes; instead, they give you someone else's account and ask you to log in to your console. Very suspicious and not fair. When I asked for a refund, they could not give it.
Also, their customer service is outsourced so they cannot do anything apart from just saying that they are complying and blah blah. Please go somewhere else.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user slossroy
1 review
1 helpful vote
December 9th, 2023

I don't leave many reviews but I had to this time just to let people know that this company is a joke, ordered a game from them that they said was in stock, took the money straight away and guess what no game! Messaged the day after and their reply was sorry we don't have it and are waiting on it coming in. Week and a bit later and still no game so contact them to be told my order was cancelled and it will take a month to get my money back if lucky, unbelievable! Worst company I have ever used and I only done 1 star but would rather have left zero, stay clear and keep your money!

Products used:
Ps5 game

Service
Value
Shipping
Returns
Quality
Thumbnail of user jesperkamp1991
1 review
0 helpful votes
January 7th, 2024

So today i was looking for a game key for
Call of Duty Modern Warfare 3.
- I looked up all keystore to find a key for the game. Then i found www.electronicfirst.com.

BIG MISTAKE.!

I payed for the key. And then NOTHING!.
After 45 mins i went to the "Live chat"
- The chat is not live at all. There is nobody there.
You will get a stock message about they need to create your account?!. Witch is very odd since i already made a account to get the game.

So now here i am 40£ short and nothing to show for it. - Please save yourself the hassel and just buy the game on Battelnet or Steam. As im going to do now.

I would leave -5 Stars but i cant.

Website is a total scam and they will steal your money and laugth about it behind your back.

This is stealing and ive contacted my bank. Regarding this scamming website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lmanburnt
1 review
1 helpful vote
June 28th, 2023
Verified purchase

Brought a nintendo game code, immediately asked for a photo of my id even though the payment was done through paypal using my debt card. Felt too sketchy and requested a refund instead, big delay in getting money back.

Even if the site is legit, there are probably better ways to verify a customer than asking for a photo of their driving licence — that's not really info they need at all.

Service
Returns
Thumbnail of user yuarchlight
1 review
0 helpful votes
January 7th, 2024

I "bought" a Switch game. Quotation marks because essentially I got a Nintendo Account linked to my Switch. Got a password for that account to enter the Nintendo Eshop, and redownload the game I "purchased", plus any other game I want from that account. Also got a warning to never delete the game or the account after downloading, because I might lose the access to it. I felt sick, because nothing suggested that this is what I buy, I tought I will get a key of some sort. I couldn't access the Nintendo eshop after a couple of days with the password I've been given - which I expected to happen as they have access to the email for that account - so yes I could have played the game as long as that account is linked to my Switch, which is dodgy as hell. Instead I got rid of the whole account from my Switch, and yes of the access to the game, and accepted that I've been scammed of some money.

There's always a bit of dodginess to these kind of sites, but this was the first one for me that's a total ripoff.

Service
Value
Shipping
Returns
Quality
Thumbnail of user did.grall
2 reviews
0 helpful votes
January 15th, 2024

Ne pas confondre avec electronic-first qui est un site d'arnaque
Ne pas confondre avec electronic-first qui est un site d'arnaque

Thumbnail of user tyd43
1 review
4 helpful votes
August 10th, 2022

Do Not buy anything from this company. If you have you may have put yourself in danger. These people ask you for a copy of your ID card to make a purchase. Tat easily gives them the information to steal your identity, steal bank accounts, etc. And since most customers are kids they probably are complying and showing their ID's

Tip for consumers:
Please do not use this site. There are plenty of reputable and good sites with the same products that do not compromise your online safety

Products used:
I did not get any products I ordered. I was not stupid enough to send them a copy of my order to complete the order

Service
Value
Shipping
Thumbnail of user lisah2720
1 review
0 helpful votes
December 23rd, 2021

I paid using my PayPal which went ok until they wouldn't send me my code.
Until I send my phone number and full address which I refused told them to refund me. As they knew it was me because I used the same email address as I use for paypal won't be using these again.
CD Keys is a much better service

Thumbnail of user vishwatrix
1 review
0 helpful votes
September 2nd, 2023

Got what I wanted and was very fast, will definitely recommend to anyone wanting to visit the shop. Thank you

Thumbnail of user ar667
1 review
6 helpful votes
February 22nd, 2022

Sent me an email immediately after purchasing with the associate 3 month PS plus subscription code, also deducted the funds right away. Go and enter the code into the redeem codes section on my PlayStation and it states the code has already been claimed. Haven't heard back from customer support either. Terrible.

Products used:
Redeemable Code

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamb1723
1 review
36 helpful votes
March 4th, 2020

Don't buy anything from these crooks. I bought Windows 10 home and the product key wouldn't work saying it was already used on another computer. They tell me I have to contact Microsoft support which I did twice only get told the same thing that the key was already used. Then the guy tells me I don't know what I'm doing so they would not send me another key. Then he completely ignored me and doesn't refund my money.

Thumbnail of user kevins2341
1 review
1 helpful vote
February 26th, 2022

Don't go through the hassle of buying from them. You won't save money. I was expecting to get a code for a game but they sent two codes totaling $60 instead. I still had to pay a fee on the PlayStation Network so I didn't save any money and jumped through a bunch of loops to basically just buy the game on the PlayStation Network. Awful and they're probably just stealing people's info.

Tip for consumers:
Don't use this website

Service
Value
Shipping
Returns
Quality
Thumbnail of user zaink19
1 review
0 helpful votes
April 7th, 2022

They took payment twice form my account and then refused that they recieved it. PayPal sent me confirmation twice for both the layembts made and it's showing as paid in my bank account. These guys still refusing it. Stick with g2a and stay away from these scammers. In the pictures it can be seen that the PayPal payment confirmation came in at 5:19pm and they were telling me at 6:03pm that they didn't receive payment and it was denied.

Tip for consumers:
Stuck to g2a or other known websites these guys are scammers

Products used:
I didn't get any product and I paid twice. I'm so disgusted at this company. Thieves and scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user tome716
1 review
1 helpful vote
December 31st, 2022
Verified purchase

They have created a convincing looking website, but this site sells invalid codes and their customer service is just a delaying tactic. I requested a new code or a refund and they just suggest you go to the game's production company (who confirmed the code was invalid). The positive reviews on here must be fake like their codes.

Tip for consumers:
Don't use it.

Products used:
Football Manager 2023 code

Service
Value
Shipping
Returns
Quality
Thumbnail of user teamdimartino
1 review
3 helpful votes
May 29th, 2023

It required an ID because I was "suspicious" and when I went to refund my order it said there was an "issue".

Tip for consumers:
I think I got scammed

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user gavinc99
1 review
1 helpful vote
March 23rd, 2022
Verified purchase

I bought a one year psn digital code, didn't use it and they resold it the very next day after I bought it. I contacted them 2 weeks after and they told me to delete my emails and wait for a refund in 24 hours, which turned to 10days which turned to 3 weeks. I contacted them even though I knew they sold the code they sold to me to someone else, they basically thought they were running me in circles until I made it seem like I was desperate and they told me to delete proof of my claim. They're scammers trying to get you in any way they can

Tip for consumers:
This site needs to be shut down

Products used:
Psn gaming card

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahm2626
1 review
2 helpful votes
December 25th, 2021
Verified purchase

I purchased a UK voucher for my friends son as a Christmas present. They refused to send the voucher until I sent ID documentation, so I sent what they asked for (a bill) and then they asked for more ID. Then I sent them my photo ID and then they cancelled my purchase! So now I don't have a gift to send my friend after all that drama! Scam scam scam! Stay away!

Tip for consumers:
Find a different site

Products used:
Voucher

Service
Value
Shipping
Returns
Quality
Thumbnail of user yaqdooonn
1 review
0 helpful votes
October 12th, 2021

I wrote down the code but it xbox said it was purchase it in different region.
What to do!?
I like your offers but i want a solution for my issue

Thumbnail of user gabrielc359
1 review
2 helpful votes
May 15th, 2022

Website is scam, purchased a product for CANADA and the email confirmation says it's "Argentina locked". Never got an email of product key as it says I need to "confirm" but does not state how. Asked for refund and never got a response. Stay away, when it's to good to be true, it is. Website is a complete scam

Thumbnail of user alih75
1 review
1 helpful vote
September 15th, 2017

Bought a PSN code assuming it would be sent instantly as stated. It arrived after 30mins after contacting customer support.

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From the business

ElectronicFirst.com - 'Instant Digital Gaming'. Games, Gift Cards & More sent instantly via email

Company Representative

Thumbnail of user ayyazs
James L.
Mr
Typically does not respond to reviews

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