Express Online Training

Watch out for this trap! After paying for a course with the promise of a certificate in 3 days, I was informed that an additional $100 was required to get it on time. And of course, once paid, it's non-refundable! No transparency, no respect for customers. Avoid this website at all costs, it's a waste of money and time.

Please avoid this course provider at all cost, I took online white card with my colleagues, we did it on the same time yet different standard were applied to everyone of us. Despite given the same answer, some passed the test, while some need to re-attempt it. They purposely review your answer late to pressure you into subscribe to their "urgent" service. Customer service is rude and loud will not listen to your explanation. Again customer service is not consistent, some colleague able to get their white card posted out from WA and some were rejected by their request. PLEASE AVOID USING THEM!

Did online course and was impressed with the substance of the course materials, methodology of training and assessment, and ease of use of website, particularly the student dashboard. The flexibility of doing the course was super helpful. Very helpful and personable support staff available, and the communication was nothing short of brilliant (emails advising of your progress and status of assessments; assessor comments on submissions, etc). Have already signed up for another course due to the silky-smooth experience with EOT.

Incorrect advice given.
Card never posted.
Money paid, no certification received from them.
Very misleading.

The process of obtaining my RSA through EOT felt frustrating and misleading and left me - dispite of having successfully completed the course - disappointed. The teaser of not having to pay until you finished the course is simply not true. After working my way through the 150 multiple choice questions, I was asked to submit payment. Which I cheerfully did, thinking this was it. Silly me. The most difficult part was yet to come: completing 5 difference case studies with 1-3 questions each which had to be answered by submitting a video of yourself demonstrating your actions. While technically it is pretty straight forward, but quite a few of my submissions were rejected, not only once but twice, after having been corrected each time. I suspect the feedback comes out of an automated programme (or by AI). There's no personal interaction, nor is there a helpline or an offer of assistance (only if you are having technical difficulties). My only explanation for the forwards and backwards was that the "assessor" didn't understand my accented English (mother tongue: German). Given the importance of what the RSA represents, I find this impersonal and misleading training platform discouraging.

Quick turn around on marking, however some questions require answers that are addressed in the material provided.

The course is really boring and make zero effort to keep you entertained or interested.
Many questions are confusing even for native speakers. Other require you to painfully look up one random word from legislative excerpts etc.
Worst thing was that the phonecall assessment was virtually impossible to book unless you upgrade to priority (pay more) or you book like a month in advance which was impossible with my job. I had to switch to another course without a refund.

Did the full course, passed. Booked the live phone call assessment twice because they ring but it's only a pop up screen so missed the calls. My mobile never rang out loud when they supposedly rang so missed both bookings. Husband rang my phone and yes my phone was on loud and clear. Very frustrating, extremely disappointing to pay for this and get nowhere. Will do my RSA through Tafe proper. This company is a waste of time and money. Avoid at all cost.

I'm writing this because I'm extremely frustrated with this website. I spent 4 hours answering 136 questions and recording video assessments, only to be rejected twice for minor details that wouldn't affect my eligibility for a white card. It's infuriating considering the in-person option for a white card can be obtained in just 2 hours. This online process is just ridiculous.

They jus keep making you spend money and money and if u mess up anything slightly they make you have to pay a 200 rebooking fee it is a waste of money and time just go to a service nsw branch/ rto

It's a scam you do all the questions then it's says you have completed it and where would like certificates sent ext paid nearly $80 dollars then it told I had more to do before getting certificates videos and book a live phone test which was weeks booked out.
So they take your money and give nothing, government should step in I lost. 3 jobs due to this.
Absolutely disgusting I asked for refund they were so rude to me and just said no point blank.
So bad avoid.

The course clearly states don't have to pay before completion but step 3 required payment details to continue with no OPT out option to proceed. Now regardless of what stage I'm at in the course, finish is finish and I was advised when getting to a certain point it deducts payment with no opt out. This online company is rubbish it clearly required payment BEFORE completion of final the assessment. Oh and lastly they require you to sign up to a 3rd party to validate review promising not to share information or review won't be published.STEER CLEAR.!

This training place is an absolute joke. We have been waiting three weeks for a simple white card and every time we contact them we get messed around. An 18 year old boy has lost the chance at a job for life because of the poor service provided by this pathetic training company. You should be completely shut down and disgusted with the service you are not supplying. I have only given you 1 star because there is no option for negative stars. Ridiculous...

They ask you to complete 120 questions, and show you a page looks like you will get your certificate after 39AUD payment. However, they will ask you do more video assessments, and typically need a week to get it marked, if you need to re-submit your assessment, you need another week for them to review. If you want speed up, that's 105AUD per 24hrs express service. Very ridiculous. Stay away from this scammer company!

post payment made the process a lot more pleasant, knowing I have already passed before spending all that money

After you pay $34, they just want you to pay another $105 for the priority service; Otherwise, you will never pass your verbal recording assessment.
After the first submission, I waited for 3 business days to get the initial feedback. However, if you need to resubmit again, you will need to wait for another three business days. Because my work is coming the next day, I have to pay $105 to get this stupid priority service.
However, after the second submission, they asked me to do another recording for three questions with their nonsense comments. This time, I just recorded whatever and submitted it because the process was just ridiculous, making me feel fooled.
Not even 1 minute, my assessment was completed and approved. I finally got a certificate with the payment of $34+$105. This is even more convincing that I was a fool to choose this website.

If this is not a bull$#*! scam, please tell me what it is.

They are so rude all the time, don't ask them question, they just wanna get paid and go home. $#*! ppl

I went through the entire written part and passed, I paid for the certificate including the physical "certificate" to be sent but when I got to the part where you have to respond to a video situation with a video and the correct response, I tried once and was told to elaborate more on my response so I did it again with a far more elaborate response and I never got any feedback on that or ability to continue, when I tried clicking on the emails it just wouldn't let me continue the course and there's no good way of contacting anyone for support or help.
WASTE OF MONEY!
-Lydia

Most of all to understand how to deal with people that are intoxicated also to understand that these days i beleive that drugs play a big role in this area mixed with alcohol can be very dangerous.

First off it boasts being a cheap option but makes you pay for priority just so you can finish the course ($106 ON TOP of the original payment to take the course)
People you do the on the phone test with are highly unprofessional and hung up whilst I was asking for clarification on why I was denied (because I said "under influence of illicit substance" rather than "on cocaine" because I'm not even allowed to say "drunk" so why would I think it's appropriate to say to a patron that I assume they're on cocaine. All together it was an unprofessional service.

Don't believe any of the positive reviews as all the one star reviews will tell you, NOT the obviously paid for positive reviews. These bastards make it very difficult to finish unless you cough up more. They just want your USI for government rebates and are only helpful up until you've paid then disappear after you find you need help with the FIVE unnecessary, and until then not mentioned extra courses that MUST be completed so they can steal your info. Absolute scum. $#*! you EOT

1. They say, "pay when you pass". That's not true. You pay at the end of the multiple choice questions. THEN you have to do video and phone-call assessments in order to pass. 2. They say your certificate is "instant", implying as soon as you complete the online requirements, you can download the certificate. That is not true. There is a lengthy, drawn out process of many days after that as you wait for them to first assess the videos, and only then will the system allow you to book your appointment time for the phone call (and the earliest time may be days away). 3. They say, "no hidden fees or nasty surprises". But if you want the process to go quicker--to be closer to "instant", as they advertise it to be--you are invited to pay an additional $109 for "priority service". Since making the mistake of using them, I have met person after person who studied elsewhere and got their RSA certs within 24-36 hours of beginning the course (WITHOUT having to pay extra fees for expedited service). 4. Instead of apologizing for their misleading advertising, and seeking to change it, they are defensive, unhelpful and inflexible, refusing refunds and continuing to advertise misleading claims. 5. On their website, they get students to leave reviews BEFORE paying and realising there is way more to go. So I gave them a good review for the multiple choice questions only, thinking it was the whole course. I would not have left a positive review, had my feedback been sought at the very end of the process.

How is it even possible to offer a service like that, without providing any kind of contact service at all?
Can not recommend this website at ALL!

The overall experience was okay. However I believe that EOT needs to be a little more clear about the entire process and how you need to complete an audio and video assessment BEFORE you are sent your certificate. Price is okay, however there is discounts at different times, which can be annoying once you go to pay and the price has increased.