Europamundo

I booked a 15-day Korea/Japan tour with Europamundo through TourRadar. I have written a critical review on Europamundo about my experience on several platforms and will continue to do so in an effort to WARN future travelers NOT to book with EUROPAMUNDO. My posted review in TourRadar [https://www.tourradar.com/t/*******], has been met with a response that is accusatory and diminishing. And their response to my review at Google was more of a copy-pasted-answer asking me to detail my trip and take my concerns to their email (*******@europamundo.com). They assured me PUBLICLY that they will "take measures they deem appropriate," I still have NOT heard from them weeks after I have written to them. This only further confirms that they DO NOT CARE ABOUT THEIR CLIENTS and will lie to you consistently. Your complaints will only fall on deaf ears. BEWARE AND STAY AWAY FROM EUROPAMUNDO!

REVIEW FOR TRIP:
If you care about an immersive travel experience do NOT book your tour with Europamundo. Their itineraries consist of a long check off list to visit many points of interest. Groups are large, sometimes exceeding more than 40 clients/ 1 guide. The majority of the time will be spent commuting in a crowded bus. Upon arriving at a destination, a short guided tour took place, sometimes followed by 30 mins to 1 hour of free time before being constantly reminded to get back in time to the bus on the way to the next destination. The food included in the tour was run-of-the-mill, often having to make long queues before being able to eat.

Outside of the formal tours, there was not enough guidance as to where we can eat and what to order in our free time. Most of us do not speak Korean/Japanese and have no idea what food to order or how to order as most of the menus do not have an English translation. One of the tour guides even recommended Burger King, pizza, and pasta for a night's dinner in town! The guide did not even mention any places that would help us better immerse ourselves in the cultural cuisine. We did not pay thousands of dollars to go across the ocean to have another pizza or burger.

Before the trip, the initial Q&A with the representatives was also very poorly addressed. Entering Japan required filling out several digital forms. Some of the information requested in the form can only be answered by Europamundo. I have contacted them at least FIVE times for some guidance in filling out the form only to be DELIBERATELY ignored each time stating that filling out the forms is not their responsibility. During the trip, so many of our fellow travelers haven't even completed the forms as they have the same issues and questions we had. This is NOT excusable behavior for a tour company!

If your idea of a tour is to check off as many places on a list and have subpar customer service, Europamundo may work fine for you. For the rest, I would recommend looking elsewhere.