• Eyebuydirect

2024 CUSTOMER CHOICE AWARD

Eyebuydirect

Overview

Eyebuydirect has a rating of 3.7 stars from 9,365 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and good quality. Eyebuydirect ranks 2nd among Sunglasses sites.

  • Service
    1296
  • Value
    5222
  • Shipping
    5223
  • Returns
    122
  • Quality
    5330

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.9%
Positive
287
Neutral
15
Negative
21

Instant Feedback

234,737 reviews

246
See all photos

What reviewers want you to know

Positive highlights

  • It's truly amazing when you get the kind of value that this company gives you AND great customer service!
  • I have ordered multiple pairs of prescription glasses and sunglasses and have been very pleased with my purchases.
  • 2024 Customer Choice Winner

Critical highlights

  • I couldnt enter a credit card so I had to choose another pay method.
  • I was supposed to get a 15% discount on my first order but THERE WAS NO PLACE TO PUT THE DISCOUNT CODE.
How would you rate Eyebuydirect?
Top Positive Review

“Eyebuydirect.com - excellent vs.GlassesUSA's awful service”

Steven L.
1/1/24

Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

Top Critical Review

“I had two pair of glasses saved in my cart for this...”

Tamara I.
4/12/24

I had two pair of glasses saved in my cart for this sale. I log in today only to find the frames are out of stock. That is what your system said anyway. However, if I ordered it again today without progressive lenses, it is available. It's not like I can change my prescription. The weird thing is, I just bought this exact item in my cart 3/19/24. Today I have to pick something I didn't necessarily want but needed sunglasses. Baloney if you ask me.

Reviews (9,365)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3611) prescription glasses (663) prescription sunglasses (370) quality glasses (727) credit card (484) discount code (610)
Thumbnail of user stevenl2043
3 reviews
0 helpful votes
January 1st, 2024

Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

Products used:
Glasses returned. Have not yet found a replacement

Thumbnail of user michelled553
1 review
0 helpful votes
April 5th, 2020
Verified purchase

I ordered the glasses and it took over a week for it to ship. Then another couple of days to actually get to my house. I know it's not going to be like Amazon next day delivery, but why does it take a week or longer to put the order together? When the order arrived, one of the frames was very bent. I have submitted a return request, and still heard nothing back (2 days later).

Reason I chose this business:

Cheaper prices than an eyeglass store.

Service
Value
Shipping
Quality
Thumbnail of user tracyv240
1 review
0 helpful votes
April 5th, 2024
Verified purchase

I've very much enjoyed the glasses I bought from eyebuydirect. It's easy to select the frames that will look good on me using the "try on" feature. It's easy to load my prescription, and there are some great options at a lower cost than many other places.

Reason I chose this business:

My previous order from EyeBuyDirect came very quickly, and the glasses were well made. The overall experience was even better than trying glasses on in the store, because I could try more options and colors very easily. The prices are also great, with some good recommendations sent to me, as well as good promotions available to lower the cost of the overall purchase.

Thumbnail of user laurenj486
1 review
0 helpful votes
May 14th, 2023
Verified purchase

I have progressive and prism prescription which makes it hard, and expensive, to find quality glasses. I purchased my first pair from EyeBuyDirect and immediately saw their quality. Besides being super stylish, they were my exact prescription. Just be careful when sifting through frames because not all frames support all prescriptions types. I had my mind set on a few frames, only to find out my prescription didn't work in them. Tip: try searching by your prescription using the menu tab.

I explained that the site should state more clearly, when searching for prism, that not all frames can also support sunglasses along with prism and progressives. They were not very helpful. I had to figure out how to navigate the site myself. Luckily I work in tech, but considering how frustrated I was, I was shocked at the lack of support I got. I had spent probably 3 hours narrowing down my purchase only to find out it wouldn’t support my prescription.

Reason I chose this business:

Prism prescriptions

Service
Value
Shipping
Quality
Thumbnail of user crystalk189
1 review
0 helpful votes
December 15th, 2020
Verified purchase

There are so many styles to choose from at Eye Buy Direct! I was able to buy during a fantastic sale and bought 2 pairs of glasses for less than I paid for just the lenses at my optometrist office! I received the glasses in about 1 1/2 weeks and the quality is just as good as the more expensive ones from my optometrist.
I did get the blue light blocking on one pair and I'm not too crazy about the pink tint that people can see in my glasses, but other than that I love both pairs!

Reason I chose this business:

Large selection and good prices

Reason I chose this product:

I wanted something stylish and different

Value
Shipping
Quality
Thumbnail of user aidand47
1 review
0 helpful votes
December 2nd, 2022
Verified purchase

I am currently going through the process of receiving disability at the time of typing this and as such I am very short on funds and on food stamps, so when I found out about Eyebuydirect from my local Medicaid approved eye Dr. I was pretty excited to say the least that I could save hundreds on glasses! At first I was honestly really skeptical about the whole thing but sure enough I did end up saving hundreds and will probably never buy from anywhere else again, thanks so much Eyebuydirect!

Reason I chose this business:

I am currently going through the process of receiving disability at the time of typing this and as such I am very short on funds so when I found out about Eyebuydirect from my local Medicaid approved Eye Dr. I was pretty excited to say the least that I could save hundreds on glasses! At first I was honestly really skeptical about the whole thing but sure enough I did end up saving hundreds and will probably never buy from anywhere else again, thanks so much Eyebuydirect!

Value
Shipping
Quality
Thumbnail of user mozellej2
1 review
0 helpful votes
September 7th, 2022
Verified purchase

I was worried for multiple reasons buying glasses online for the first time; cheap feeling frames, crooked fit, wrong prescription - but I have bought three pairs so far and have never looked back. I sound like a walking infomercial recommending EyeBuyDirect to anyone in my personal circle. I just could not be happier with this new way of buying glasses.

Service
Value
Shipping
Quality
Thumbnail of user adrianam235
1 review
0 helpful votes
October 19th, 2022
Verified purchase

Really good quality. Would highly recommend to friends and colleagues. Sure had various styles to choose from at affordable prices.

Value
Shipping
Quality
Thumbnail of user cherylp925
1 review
1 helpful vote
September 1st, 2022
Verified purchase

This was my first time buying prescription glasses online. I have to say the hardest part was waiting for them to arrive. The USPS misdirected the package but when it finally arrived I was thrilled. I'm so pleased I'll be ordering a few different pair for driving, sports and around the house. I made a few changes to my order and the CSR's were very patient and helpful. I have ordered a pair of computer glasses and they arrived in a very timely fashion, no side trips. These are excellent too.

Thumbnail of user adamo106
1 review
0 helpful votes
April 4th, 2020
Verified purchase
• Updated review

Great selection and I received mine the next day. They are quality glasses too. Definitely will be a returning customer.

Value
Shipping
Quality
Great selection and love that they offer 2 day shipping
March 3rd, 2020
Verified site experience
• Previous review
Thumbnail of user jenm166
1 review
0 helpful votes
April 5th, 2020
Verified purchase

Frames fit my face shape well and the quality it good! Will definitely get more from here in the future.

Reason I chose this business:

Price and the selection of frames is way better than other online stores.

Reason I chose this product:

I wanted fun statement glasses and this was the only place I found them!

Value
Shipping
Quality
Thumbnail of user melissag643
1 review
0 helpful votes
April 5th, 2020
Verified purchase
• Updated review

They are honestly great! I love them, for my clear pair the frames are a little too big but cute.

Service
Value
Shipping
Quality
Reading Glasses
April 5th, 2020
Verified purchase
• Previous review

They are honestly great! I love them, for my clear pair the frames are a little too big but cute.

Service
Value
Shipping
Quality
Thumbnail of user lindsaya51
1 review
0 helpful votes
April 7th, 2020
Verified purchase

Great products with great prices! I have loved every pair of glasses I've ever gotten from this site! 10/10 recommend

Value
Shipping
Quality
Thumbnail of user lizbetha12
1 review
0 helpful votes
December 16th, 2020
Verified purchase

This is the best place to get your glasses. Very nice frames. Prices are not expensive. I just love it.

Value
Shipping
Quality
Thumbnail of user chrisi184
1 review
0 helpful votes
December 16th, 2020
Verified purchase

Shopping was easy. Receipt of order took about 3 weeks. As far as quality, I can't comment. This is a Christmas gift for my granddaughter. I'll know soon.

Reason I chose this business:

My granddaughter looked at several companies, but liked the selection at EyeBuyDirect.

Reason I chose this product:

My granddaughter selected several styles and let me choose from her choices.

Value
Shipping
Quality
Thumbnail of user anyai1
1 review
0 helpful votes
January 9th, 2021
Verified purchase

Easy ordering, adorable frames with unbeatable prices. So worth saving a trip to the eye dr to spend $300+ on prescription lenses and frames that are just ok.

Reason I chose this business:

Really liked frames I saw on insta. Plus, the ease of ordering script glasses online. So simple. I also received an emailed coupon code which scooted me over to the site when I wasn’t really in the market for new glasses. But of course I Instead bought 3 pairs.

Reason I chose this product:

Unique frames I could not find anywhere else. The prices were perfect for my budget.

Value
Shipping
Quality
Thumbnail of user evelynn52
1 review
0 helpful votes
January 10th, 2021
Verified purchase
• Updated review

This is my I believe 5th year anniversary getting pairs on cyber Monday! This site is so proficient and I love their service! I've never had any complaints thank you eye but direct :)

Value
Shipping
Quality
This is my I believe 5th year anniversary getting pairs...
August 13th, 2020
Verified site experience
• Previous review

This is my I believe 5th year anniversary getting pairs on cyber Monday! This site is so proficient and I love their service! I've never had any complaints thank you eye but direct :)

Thumbnail of user rosew597
1 review
0 helpful votes
July 23rd, 2022
Verified purchase

I will never get my glasses anywhere else. I love them and they are perfect.
Thank you so much.
Rose

Reason I chose this business:

The prices.

Value
Shipping
Quality
Thumbnail of user gloriai136
1 review
0 helpful votes
August 4th, 2022
Verified purchase

I have ordered more than 6 pairs. I always get compliments on my glasses. The price and styles are excellent.

Reason I chose this business:

The price and styles

Value
Shipping
Quality
Thumbnail of user brandiw158
1 review
0 helpful votes
October 13th, 2022
Verified purchase

By far my favorite place to order glasses! Great quality, amazing price. I get so many compliments on my frames

Value
Shipping
Quality
Thumbnail of user stephanieg170
2 reviews
0 helpful votes
December 12th, 2022
Verified purchase

Overall great service. My most recent purchase arrived quickly and they are so cute. Was able to track with the app to make sure delivery went as expected.

Reason I chose this business:

I like most of the frames and come as expected. Wide variety to choose from. I can take my time choosing the frame I like best and I can come back and choose different ones whenever I please.
Thank you EBD! ♥

Value
Shipping
Quality
Thumbnail of user katiet163
1 review
0 helpful votes
May 5th, 2021
Verified purchase

Bought 3 different glasses. Two floral ones didn't look at all what was pictured on the website. 1 were sunglasses but I would call them lightly tinted, they definitely don't work in the sunlight. Everything felt overpriced and they don't even include a glasses case and cleaning cloth like Zenni does.

Reason I chose this business:

I liked the glasses I saw. But they weren't at all the same in person

Value
Shipping
Quality
Thumbnail of user melindar93
1 review
0 helpful votes
June 26th, 2020
Verified purchase

Whole process was easy! Got my Ghani's within a week of ordering. Happy that we can also donate a pair.

Thumbnail of user chrysb4
2 reviews
0 helpful votes
January 12th, 2021
Verified purchase
• Updated review

Great love the try on feature, but I should have paid attention to the measurements and not rely solely on the try-one feature. As a result my glasses were too big but GREAT customer service at EyeBuyDirect, they reached out to me and allowed me to return and get a proper sized pair of glasses. Really great customer service and I loved the glasses style!

Reason I chose this business:

Because I've purchased from here before and they do a great job.

Reason I chose this product:

I loved that they offered some very stylish choices at a reasonable price!

Service
Value
Shipping
Quality
Great love the try on feature!
December 2nd, 2020
Verified site experience
• Previous review
Reason I chose this business:

Because I've purchased from here before and they do a great job.

Thumbnail of user isabelj25
1 review
0 helpful votes
October 19th, 2020

The glasses look great and feel great. The try-on feature was pretty accurate, and the glasses look even better in person. There was a decent selection of the kind I wanted, and the prices are such a steal. The only thing was slow shipping, got my glasses a little bit after the 14 days as promised, and I never got an email that they shipped. Even though they assured me they were "in the last stage of quality check" for about a week, customer service was friendly and prompt at responding to emails.

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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3.7
9,365 reviews
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