• Eyeglasses.com

Eyeglasses.com

Overview

Eyeglasses.com has a rating of 4.6 stars from 16,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention customer service, shopping experience, and next day. Eyeglasses.com ranks 7th among Eyeglasses sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.7%
Positive
56
Neutral
8
Negative
10
11
See all photos

What reviewers want you to know

Positive highlights

  • Almost just as good as what you'd get from an eye doctor, for a fraction of the cost.
  • I'm hoping if I don't like them, that return policy will be as easy as described online.

Critical highlights

  • Just incompetence and 'don't care/no customer service' hiding behind a Covid-19 excuse.
How would you rate Eyeglasses.com?
Top Positive Review

“Fantastic!”

Kimm L.
1/11/24

While the glasses took a while to come because of the busy holiday shipping season, when they came, I was very excited. I had found an inexpensive way to replace my favorite glasses frame. The eyeglass store I usually go to was able to quickly take the lenses from the broken pair and put them in the new pair. Communication and follow-up has been good from this company. I'll be a repeat customer in the future.

Top Critical Review

“Very very slow service”

Laurel A.
12/17/23

I am in the process of returning my frames that I had sent to me so I can try them on. The purchase date was 11/5, they didn't even ship out the frames until 11/15. I finally received them on 11/20. Submitted the return within a week of getting them. I finally got confirmation that they received my return on 12/5 and I still have yet to receive my refund, and it is now 12/17. I'm not going to shop here again. It's just too slow and there's so many other online retailers that have faster service

Reviews (16,983)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (117) eye doctor (16) return policy (13) prescription lenses (13)
Thumbnail of user kimml3
1 review
0 helpful votes
January 11th, 2024
Verified purchase

While the glasses took a while to come because of the busy holiday shipping season, when they came, I was very excited. I had found an inexpensive way to replace my favorite glasses frame. The eyeglass store I usually go to was able to quickly take the lenses from the broken pair and put them in the new pair. Communication and follow-up has been good from this company. I'll be a repeat customer in the future.

Thumbnail of user johannab174
1 review
0 helpful votes
February 13th, 2024
Verified purchase

From start to finish the process was easy. I sent a new frame with clear lens, entered all my information and in about 3 weeks I received my beautiful glasses. The glasses fit perfectly and look great. So happy I found Eyeglasses.com. Thank you so much.

Thumbnail of user laurac3280
1 review
0 helpful votes
February 25th, 2024
Verified purchase

I cant say enough about how well, quick and helpful eyeglasses.com is. I will not go anywhere else for my glasses...period

Thumbnail of user migueld256
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Received my glasses sooner than expected. The price was right and it was very easy to order exactly what I needed.

Thumbnail of user gregj475
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Really easy to work with and fast delivery! I recommend this company and would have no problem using them again.

Thumbnail of user annas2277
1 review
0 helpful votes
March 29th, 2024
Verified purchase

Representative was very helpful in helping select the best frames. Prices are most reasonable. Fast shipping.

Service
Value
Shipping
Quality
Thumbnail of user sandrab3881
1 review
0 helpful votes
March 9th, 2024
Verified purchase

The first time I received my glasses the prescription lenses were completely wrong. The prescription was too strong and I couldn't wear them. I sent them back it took almost a week for them to receive them. But once they did receive them the turnaround time was really quick the second time. And I got them about 4 days after my glasses were received by eyeglasses.com. The second time I received them the prescription lenses were correct. However I need to take them somewhere to have the earpieces adjusted because they're uncomfortable when they sit on my ears and are rubbing and causing irritation.

Thumbnail of user thert.honlordl
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

Quality, reliability, friendly staff. Treated like family.

Thumbnail of user davidt4294
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Looked for and found the style of glasses I wanted. Very good variety and selection.

Thumbnail of user marleneh266
1 review
0 helpful votes
April 27th, 2024
Verified purchase

I ordered 3 eyeglass frames. When myorder was received, the invoice said all 3 were shipped and all 3 frames were charged for. Only 2 pair of frames were received in the box. I called customer service and they coordinated shipping the 3rd frame. Thank you.

Thumbnail of user laurela89
1 review
0 helpful votes
December 17th, 2023
Verified purchase

I am in the process of returning my frames that I had sent to me so I can try them on. The purchase date was 11/5, they didn't even ship out the frames until 11/15. I finally received them on 11/20. Submitted the return within a week of getting them. I finally got confirmation that they received my return on 12/5 and I still have yet to receive my refund, and it is now 12/17. I'm not going to shop here again. It's just too slow and there's so many other online retailers that have faster service

Thumbnail of user melodys330
1 review
0 helpful votes
November 26th, 2023
Verified purchase

Got progressives done in frames I already owned. Way cheaper than anywhere else and I received quality lenses. Very happy with this purchase.

Thumbnail of user roberth7270
1 review
0 helpful votes
April 6th, 2024
Verified purchase

With the selection of more unique hard to find frames, and the fast and easy process to purchase, I was completely happy with this purchase as ones in the past!

Thumbnail of user edwardm1927
1 review
0 helpful votes
December 23rd, 2023
Verified purchase

The specific pair of eyeglasses I ordered were not going to be available for several weeks, so eyeglasses.com sent two pair of the same manufacturer -- one in a slightly different color and one in a slightly larger size. I decided that the slightly larger size pair worked well for me and sent back the slightly different color pair. No questions. No issues. No trouble. That kind of personal service will keep me coming back to eyeglasses.com in the future, not to mention the excellent selection and prices for their frames.

Thumbnail of user claudial361
2 reviews
0 helpful votes
February 22nd, 2024
Verified purchase

I replaced the lenses in a pair of frames that I had. The lenses are good and I would use this company again.

Thumbnail of user carlc810
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Always excellent selection and the best options for lens. I rely on eyeglasses for the lens as they allow me to select the exact levels of quality.

Thumbnail of user natalieh761
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I've ordered about 5 pair over the years. All great quality

Thumbnail of user marilynh985
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

My lens replacement glasses were received quickly, and they are perfect!

Thumbnail of user sc1319
2 reviews
0 helpful votes
December 13th, 2023
Verified purchase

I bought replacement lenses. The options are confusing especially on sunglasses. But the quality and price were great. But plan on 2 weeks to get your glasses back, even if your prescription is simple.

Thumbnail of user paulc3778
1 review
0 helpful votes
December 30th, 2023
Verified purchase

The website was easy to navigate and easy to use. The delivery could have been faster but the shipping updates were appreciated. In general, it was a very good purchasing experience for me.

Thumbnail of user lindag3718
1 review
0 helpful votes
February 19th, 2024
Verified purchase

I wanted prescription glasses with glass lenses. I love my new transition sunglasses with glass lenses!

Thumbnail of user thomasj1899
1 review
0 helpful votes
October 30th, 2023
Verified purchase

Good job on doing my drill mount lenses, nice and tight position of holes. They did not return old lenses, which I would have liked to keep as lens shape models however, even though I enclosed a note asking for them to be returned.

Thumbnail of user frederickl236
1 review
0 helpful votes
January 15th, 2024
Verified purchase

My order was processed quickly, and the quality of the work was excellent.

Thumbnail of user harinathp
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Delivery was great although it took time 10 days, the glasses came perfectectly with Rx

Thumbnail of user susanb5806
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

I looked and looked at frames trying to decide, but I knew I wanted to get my new glasses with eyeglasses.com I bought prescription sunglasses a few years ago and love them.
My new prescription eyeglasses are perfect, I love them.
I intend to have my old eyeglasses lenses replaced by eyeglasses.com soon.
Thank you for offering this service and making the glasses perfect!

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