• EZPAWN

EZPAWN

Is this your business?

Overview

EZPAWN has a rating of 3.8 stars from 36 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZPAWN most frequently mention customer service. EZPAWN ranks 97th among Payday Loans sites.

  • Service
    20
  • Value
    19
  • Quality
    20
Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
See all photos
How would you rate EZPAWN?
Top Positive Review

“Amazing service”

Connie D.
1/28/23

I went to EZ Pawn because it was so close to my home and it was a awesome experience, Laura was the name of the person who helped me and it was a no hassle service. I got exactly what I asked for on my loan. I will definitely do business there again and again thank you guys everybody was so friendly and greeted me the second I walked through the door. Thank you so much Laura for the Excellent service you provided me with.

Top Critical Review

“Ezee Pawn should be call "DIFFICULT PAWN"”

Marvin R.
9/3/22

I don't know if this is an Oklahoma thing but where I'm when you pawn something it's the customer that's in need of money not the pawn shop in need of stuff how does EZ Pawn come off telling you what they need in their store I'm the one trying to come up with money to pay my utilities so I guess they're more in need than me telling me what they need in the store here's a good one we're not taking those or we can't sell those for much. Defeats the purpose of pawning.

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user connied506
1 review
0 helpful votes
January 28th, 2023
Verified purchase

I went to EZ Pawn because it was so close to my home and it was a awesome experience, Laura was the name of the person who helped me and it was a no hassle service. I got exactly what I asked for on my loan. I will definitely do business there again and again thank you guys everybody was so friendly and greeted me the second I walked through the door. Thank you so much Laura for the Excellent service you provided me with.

Tip for consumers:
Try this company out.

Products used:
Got a Loan

Service
Value
Quality
Thumbnail of user claudes107
1 review
0 helpful votes
July 1st, 2023

I have to tell you that this is probably one of the best loan shots that I have been to in my career as a business owner. The staff at the shepherd EZ pawn in Houston go out of their way to make sure that they can be of help to you and that they can serve you in any way possible. They're friendly they're courteous and their knowledgeable I would recommend this easy pawn store to anybody in my family friends or who would inquire. Thanks easy pawn for always being there for me when I need you.

Products used:
Tools, fashion

Service
Value
Quality
Thumbnail of user marvinr158
1 review
0 helpful votes
September 3rd, 2022

I don't know if this is an Oklahoma thing but where I'm when you pawn something it's the customer that's in need of money not the pawn shop in need of stuff how does EZ Pawn come off telling you what they need in their store I'm the one trying to come up with money to pay my utilities so I guess they're more in need than me telling me what they need in the store here's a good one we're not taking those or we can't sell those for much. Defeats the purpose of pawning.

Thumbnail of user tammyh606
1 review
1 helpful vote
July 19th, 2021

I have a couple of pawn tickets been paying on forever. I had a family emergency out of town, my grand baby is in the hospital and they refuse to hope my jewelry for a extra day til I can get back. Never NEVER use this pawn shop they r crooks and don't care about customers only money money money. So wise advice don't waste your time with these people.

Thumbnail of user rubenm151
1 review
0 helpful votes
October 7th, 2020

The best store I've ever been in, that have very respectful and courtesy employee and very clean. I've been to 100's of pawn shop in Texas and never seen one like this one in Rio grande city. The on on 990 E. Hwy. 83 in Rio grande city *******... I recommend this store to everyone in south Texas I've all around the world. Thank you God for a business so almost perfect..

Thumbnail of user pennyj84
1 review
0 helpful votes
August 25th, 2021

If you want to be treated with dignity and respect, visit this pawn. I have conducted business with EZ Pawn for s few years. They treat me like family and always finding a way to give me the maximum loan possible. Willi, a representative who works there, is Heaven sent. God Bless all of you. I pray your shop and all employees prosper to the highest possible height.

Tip for consumers:
Make sure items are clean, electronics work.i.e. have power cord and accessories and proof of identity.

Products used:
Jewelry. Handbags, computers. And more

Service
Value
Quality
Thumbnail of user jaimer132
1 review
1 helpful vote
April 24th, 2021

I've recently went to EZ Pawn at 903 S. E. Military Dr., and Vanity Salinas whom is an employee there showed excellent customer service, I often overlook business rating but because Vanity was so very helpful I decided to give her location five stars.

Service
Quality
Thumbnail of user alfredm280
1 review
0 helpful votes
December 2nd, 2023

They're not trying to give anyone a deal. I took a $450.00 amp brand new, they offered me $70.00. Customer care, yeah right. Their add clearly states the more it's worth, the more they loan. Every EZ Pawn I've been too, is lame, trying to lowball a person. Don't fall for it folks. VERY dissatisfied. Back to other pawn brokers I know, at least they're fair!

Tip for consumers:
I was trying to get a loan. That was a joke.

Service
Value
Quality
Thumbnail of user jeanneb440
2 reviews
1 helpful vote
April 25th, 2023

I will be going to take EZ Pawnshop to Small Claims Court for the theft of my rings and seeking the full amount that's allowed because my receipt doesn't match the rings that they said was mine.

Tip for consumers:
No

Products used:
None

Thumbnail of user maeganp4
1 review
0 helpful votes
October 7th, 2022

I use ex pawn for all of my loan needs and have never had a bad experience. The staff is always helpful and friendly and will make sure you get the most out of ur purchase or loan. The guys at the north academy store stayed late to make sure I got what I needed. The prices are fair and they have the best deals I've seen around town. I highly recommend ez pawn to anyone!

Products used:
Tools, DVDs, laptop, jewelry

Service
Value
Quality
Thumbnail of user kazmiras
1 review
0 helpful votes
July 4th, 2023

I went to the ezpawn off of market street and the customer service there was nothing less from amazing. The first person to approach me was this person named Jen and they were so helpful. I was just looking around and she talked to me about how I don't have to spend all my money right now but almost anything I wanted could be put on layaway. She didn't make me feel dumb when I asked her all my questions. Thank you.

Service
Value
Quality
Thumbnail of user tonyab212
1 review
1 helpful vote
March 15th, 2021

I think Shawn and the Whole group at Ezpawn deserve a 10 star's. They have great prices. And they treat their customers with respect. I am glad to do busy with this company. Keep up the Great Work.

Tip for consumers:
Go and Shop with Ezpawn. Great prices

Service
Value
Quality
Thumbnail of user michaelg6836
1 review
0 helpful votes
March 11th, 2024

Being a lifelong shopper of pawn shoppes...was appalled at items claimed to be working.when its junk...not one.but 3 employees instilled with.my trust lied to my face...racist rude liars...do not assume they are anything but cheap people hating their lives NOT USA NOT WORTH THE ADVERTISEMENTS...EZ PAWN= Theives...period...

Products used:
None..musical equipment THAT WAS JUNK..UNUSABLE..dump cost me 12 bucks

Service
Value
Quality
Thumbnail of user jaym493
1 review
0 helpful votes
June 26th, 2020

Pawned a nicer apple computer off, bought it back & we got one with a damaged screen & different pin

Thumbnail of user maryanng141
1 review
0 helpful votes
August 22nd, 2022

I love going to the EZ Pawn at 3920 SPID and Weber. I've been dealing with them for many years and always get great service. I love that they know me by name. That means a lot to customers. They are an exceptional group of employees and have never been disappointed with them. I give them 5 plus more. Keep up the good work.

Products used:
Shoes, phones, fishing

Service
Value
Quality
Thumbnail of user vanessa.hermosillo
1 review
0 helpful votes
December 17th, 2023

Horrible! Broke my necklace. Gave back wrong amount. Do not give you half of what your items are worth. New staff there does not know what they're doing. Do not waste your time!

Tip for consumers:
They have new staff which do not know how to do their job. Old manager is no longer there service has gone down tremendously.

Service
Value
Quality
Thumbnail of user davidm5740
3 reviews
0 helpful votes
July 13th, 2021

The owner is desperate for money they have no problem ripping you off. Save your jewelry and run somewhere else. Belmont store in chicago

Tip for consumers:
Expawn rips you off

Thumbnail of user otism42
1 review
0 helpful votes
November 15th, 2022
Verified purchase

I purchased an IPhone10 from the EasyPawn location in Smyrna Tennessee location and lost $400 dollars and was NOT able to use the phone after a few months as it was later reported as stolen. I then called the store to inquire about my options and alert them of what happened and they went immediately to asking questions about whether I had purchased a protection plan even though they sold me a stolen phone. I then went into the store location and asked for a refund which they refused and I also asked to get a copy of their protection plan agreement which they then again refused to provide so I then provided my phone number to confirm my service protection plan and ironically they had deleted the record of purchase from their system and lied saying they had referred the matter to their GM and were awaiting a call back which never happened so to make a long story short they did not do a thorough background review of the phone being sold to them, they sold the phone to me, it was later reported stolen and locked out of all networks and they refused to honor their sale or assist in any way so now I'm out of $400 dollars and no phone. If you are considering going to any Easy Pawn and buying a cell phone please be very careful as this could definitely happen to you and they will do absolutely nothing to accommodate you or refund you a $1.

Tip for consumers:
Great site

Products used:
None

Thumbnail of user marjoem
1 review
1 helpful vote
March 3rd, 2022

They don't help you and they rip you off and they don't give you notification to get your stuff out POS The Longmont Colorado location on Main Street sucks, And also rude, Nobody should take their stuff there

Service
Value
Quality
Thumbnail of user kristinac219
1 review
0 helpful votes
December 16th, 2021

I have been to clute ez pawn a few times. Seleka Green is amazing! She always has a smile & making us feel welcome when we walk in! They have great prices & good selection of things! Go check them out!

Service
Value
Quality
Thumbnail of user astridv12
1 review
0 helpful votes
June 12th, 2023

I went to EZ pawn@ 1015 Fair Ave because it's an awesome place to go. I was assisted by Charles. Awesome dude one of the best customer service in the business. Excellent experience with Charles thank you Charles keep up the great work.

Tip for consumers:
Friendly staff

Products used:
Jewelry

Thumbnail of user angiekmartin1968
1 review
0 helpful votes
June 26th, 2023

My name is Angelique Martin *******181 On Sunday 6/25/2023 4:20 pm I went into EZ-PAWN at 2600 6th St, Amarillo Texas. Needed a Loan I was pawning SAMSUNG GALAXY S22 Ultra 512gb 24K gold with hand engraving aurum-edition this is not a phone that is sold in retail stores. I Was told that they decide on a pawn amount based on eBay and other resale sites. Now here's where everything became apparent that the 2 ladies in the store exercising abuse of authority. She went into the settings and the above description and model number is what was written but she decide to change the description saying she couldn't afford that special phone it was probably stolen she whispered to the female manager. Wait when she looked up the correct description on eBay a used one is almost 5000.00. She went on to I'll give you 25.00 you are broke you'll accept it at this point I am livid these women yelled at me to log out of all your stuff Samsung accounts, emails remove my pin lock but in my experience with this particular store that I have used since 2015 because it is literally 5 min from the house the only phone this is done with our iPhones. If it is an Android you just log into your own account on Google if you buy a phone from a pawn shop but in their defense rules might have changed. The only employee in that store who gets an A+ in customer service is the young man with glasses, The female manager was power-tripping and the older Mexican lady was a follower so in the end I decided not to pawn it and I will never use this chain again.

Tip for consumers:
I have used EZ-PAWN since 2015 and have never been treated like this before

Products used:
i was not purchasing i was pawning but decided against it.

Service
Value
Quality
Thumbnail of user cotton920
1 review
0 helpful votes
March 12th, 2024

I love this store. Mary, and her crew are fabulous, always willing to assist and ready to help with loan needs as well as purchasing product. The VIP program is fabulous, I definitely get this plan for my jewelry purchases.

Tip for consumers:
I visit the store several times a week, to see what's new, don't sleep on product, it goes quickly.

Products used:
JEWELRY

Thumbnail of user michaelagilchrease
2 reviews
0 helpful votes
September 7th, 2023

Racists mexican black white women...sold me broken equiptment...lied...wouldnt take items ive pawned for years...cheap items.krap attitudes.like mexico or getto bums...disgusting example of the usa

Tip for consumers:
Cheap texas reality..gross.

Products used:
Broken

Service
Value
Quality
Thumbnail of user berthal37
1 review
0 helpful votes
October 9th, 2021

The young lady dayshawn on Lucas has a warm welcoming smile answered questions and name me feel very important my husband and I will be back to purchase more with the help of such a courteous young lady thank you dayshawn for your kindness that was truly a first we'll be back

Products used:
Several

Service
Quality

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About the business

EZPAWN makes it easy to get pawn loans and to buy and sell quality, used merchandise - Stop by one of our over 400 pawn shops today.

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