Owner is fantastic and VERY responsive. He has answered every email I've ever sent (even at 11:30 pm) within a couple of minutes. Pricing is very low and his attention to detail and desire to please is second to none. As a business owner, I can really appreciate how hard this is, especially with hundreds of emails coming in each day. I purchased two (2) PMAG 60-round drum magazines. Got the order confirmation that night and it shipped out the next day. Fantastic follow-up help after the sale. I literally can't say enough about Sonnie and his team.
Products used:
PMAG 60 round drum magazine AR15
BUYER BEWARE!
This store does not believe in what true customer service is. They believe that if you take up their precious time, and shop elsewhere, they will penalize you with a store policy of a flat 20% restocking fee if you attempt to return an item from there within 7 days. Even if the item NEVER leaves the store. Spend $1000, get $800 back. I do not recommend this store for any reason. I could be in the minority here, but given they don't care about taking care of customers, I won't be back. What they do care about is hosing those who shop in times like these and change their mind on a purchase. If you find an item elsewhere that is not as expensive, you have the right to shop there. This store way overcharges for it's merchandise and has no qualms about it.
This is considered a 0 star review.
Thanks for reading.
Tip for consumers:
Family Firearm Sales way overprices their inventory and then penalizes those who dare shop elsewhere. Avoid if you can.
People with attitudes can't service right. Owner Chad had problems. He accused me as a scammer, I am a new customer want make purchase on his site. He could make some money. However. He canceled the order and called me a scammer. You make me laugh
Tip for consumers:
No good. Owner Chad with attitude
Products used:
None
Ordered a second TISAS 1911 (Raider version) two months after I purchased the first in January of 2023. Duplicate results. Pistol arrived in less than a week after placing the order, in perfect condition.
Products used:
Pistol
A year ago or so I made an order from F&F, after waiting two weeks past the time I was supposed to receive my order, I made many attempts to contact them. They don't answer their phone. I finally got a hold of the owner, and he said they were waiting on uppers. Then, it changed to waiting on lowers. Then they wouldn't answer the phone. I finally got a hold of the owner, and he said he was out on deliveries, and would check into it at the office and call me back in two hours. The next day I received an email that said my order was canceled. I called the owner and he said the girl in the office must have canceled it, and I needed to wait up to seven days or whatever it was for my refund. After double that time, I threatened to send my financial institution after him. One hour later, I got my refund. Avoid this company!
I ordered a R92 Rossi lever action 44 mag.Stainless 20"barrel the price in the cart was 648.99 and i was charged 691.01 they emailed me and said i was wrong that the price was 691.01 before i ordered the insurance for 6.49.Now they are saying that i was looking at a lower price four days after the sale They said it dropped on 07/07 2023 Funny thing is i ordered it on 07/03/2023 Watch your final price when you pay or they will take you like they did me! Real customer last time! Sincerly Rick Braaten
Tip for consumers:
Watch the BAIT AND SWITCH seems to be a lot of that going around
Products used:
N/a
Fast and efficient. Fast update. 2-3 days received merchandise. Seem friendly.
So far will recommend.
Tip for consumers:
All good so far
Products used:
Cz p10m
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