Findlay Hats

This afternoon I had my first personal shopping experience. It was the best! I always catch the Friday drops but sometimes the theme just isn't my style and it was great to see what is actually in the shop. I got a pic of the wall before the call so I could have a heads up of what i wanted to look at and we started our call right on time. My shopper was friendly, excited, and walked me through the shop, no pressure to get anything and answered all my questions. I got 2 hats and some new laces and I can't wait for them to arrive! I was worried that they might not be anything that I liked, but you know even if this time there wasn't, for $5, it's a great chance to find something different when you live far away from the shop.

Findlay hats are so comfortable and they have an endless supply of colors and styles. They have great customer service and stand behind their 100% guarantee. I haven't worn my other non-Findlay hats in years.

So I ordered 2 mystery boxes on the 7th of last month and was told it would take 10-12 business days to make and then ship. After 14 days I emailed them back and was told it would be 4 more days until it's was ready. So I waited 6 days and again saw no movement on shipment and emailed again. Then I was told "hey our shirts had a delay so it might be 12 more days" I replied "it's all good I love your products so I'll wait". 12 days later site still has it waiting on production, well now it's March and they have emailed again today saying "Hey we are very busy and can't get your stuff out again it's gonna be another 12 days." Seems like they are pocketing peoples money and running and don't care about their customers.

Never had an issue with this company. The customer service goes above and beyond, and I love their hats. I get compliments at work all the time. I buy so many it's turned into a collection.

Unheard of customer service and dope designs! Lifetime warranty on all the hats. All round perfect experience couldn't ask for anything more! They work so hard for the force :)

So I have well over 100+ Findlays and let me tell you, the admins to the Facebook group… GARBAGE. Community worse. Toxic as $#*!. Only good thing about Findlay is probably the hat makers and fixers.

The Lead of CS is a $#*!ing political clown. The owner himself has a ego the size of Uranus.

It's a joke How side choosing this business is but that's the call they choose.

I'll always support the hats. But the owner sadly… and fb groups are well… garbage.

This company like to take its hick ups and bullied people and make jokes on them to then make hats and profit off it it. It's really $#*!ty to see a company make gains on someone else's $#*!ty situation.

This company does a great job pretending to give a $#*! about the "good times" you'll have.

Fantastic hats fantastic designs. Probably 4 employees that truly care.

Danny is bar NONE the best in there shop. If you get him I guarantee great service.

Danny Ethan ( I think it's ethan) and I'm so sorry the sick slayer chick are all awesome.

Ethan could have a better mood on some lives but I get it.

Thank god the product is GREAT. Or this would be a no star.

Photos is a message I got the day before Father's Day ( yesterday) after I haven't been involved in months!

I reached out to the admin and I got a thumbs up….

Useless.

Had a great live shopper. Would definitely do other again. Love the hat selection and such great surprises.

Did their virtual shopping experience and thought it was great! Love that they allow you to experience their store even if you don't live close by.

I'm here for the hats, not Facebook groups or stuff.
Findlay has a great product, a great CS and even better owner.

I had an all around terrible experience with this company. Figured I would leave some reviews on the hats but they never sent me an email to review them and that seems to be the only way to post reviews...(possibly because I made it clear that I was unsatisfied, and they only want 5-star reviews on their website). In the email asking for a rating (of the stickers), it says a one-star review isn't acceptable and to reach out. Even before noticing that, I reached out and asked for replacements because the hats received were sub-par, to say the least... especially for the price: With obvious stitching mess ups and off-centered/ tilted logos and bent bills, etc... I sent pictures and they were happy to replace all of the hats. I sent them back and it took 2 days to get to Findlay and almost 2 weeks to get the replacements. And I live near Portland... When I received the replacements, one of the hats was missing... I looked at the invoice and it said *double checked*. Also, one of the hats they sent back to me was the same one I sent them back. I know this because I took a picture of a glob of glue on the inside top right side of the hidden pocket and when I inspected the hat I compared it to the picture and it was the exact same shape and size... also the bill was still bent the same way it had been when I sent it back. On that note, the bills to all the hats were pretty bent (dip down in the front) probably because they put them in such small boxes. I expressed that when returning them originally but when they sent the replacement hats they decided to cram 3 hats into one box this time... Also the designs on the bills are quite off-centered and bumpy. I was informed that it's because of the sublimation process, however, I have other hats with designs on the bill and they are stitched perfectly and have no bumps/waves/ overhanging material. When asking for replacements, I was told my friend and I would "be taken care of" but the service we received was exactly the opposite. It actually felt spiteful because when you receive a replacement order with one hat completely missing, another being the same one you shipped back, and another being in worse condition that the first one you sent back (in regards to the exact issues you mentioned)... It feels like someone is giving you the bird. In the end, my friend and I both wasted 4 dollars on express shipping and spent almost a month dealing with this terrible service. I'm surprised and super disappointed because the hats in the pictures that people post seem to be way higher quality than the ones we received... both times! 0/10 will never recommend.