Fitment Industries has a rating of 4.0 stars from 948 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.
I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!
I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.
I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!
Tip for consumers:
Wether you have experience in automobile customization or not, Fitment Industries are a go to for any need.
Products used:
Ferrara FR4 wheels
Shipping and delivery was much quicker than expected! Wheels were delivered with no issues and packaged safely. Look awesome on vehicle. Can't recommend enough!
We're happy to hear that, Katherine! Thanks for the support!
I follow FI on Instagram and YouTube and love the content. Always something knowledgeable and informative, with great contests and products. I've recommended and will continue to do so.
Nathan, thank you for your kind words, they mean a lot to us!
I thought the I would wait a month or less but it was delivered like 2 weeks
Thanks for the feedback, Jack!
Had my wheels and tires on back order, would get a personal update from F. I. monthly til they shipped, 10/10 would order again.
Thanks for the support, Adrian!
To whom this may concern: I must say that Anthony was kind, polite and very helpful with my purchase decisions. I would not hesitate to make another purchase without a doubt. This was my first experience with fitment industries and I am very pleased. Thanks Again Anthony. Great Job!
We appreciate the support, Morris!
Shipped my wheels but one wheel was missing a center cap. Had to call them to get another one. It was noted on the invoice BEFORE it shipped that it only had 3 center caps! Why would they even ship the order if it wasn't complete? The center cap shipped from the manufacturer and an order has been placed but has shipped yet. There idea is out of site, out of mind. When I called to see where the center cap was or if I could get tracking, it was simply put that its up to the manufacturer to ship it.
Nick - We do show our team has since been in contact about this and a resolution was issued. Please reach out with any questions. Thank you.
I've ordered several times from Fitment Industries, and every single time is a new experience. There always helpful and looking to always make your experience with them better. They make you feel like family and always take extra measures to make sure you get what you order, in the highest quality and assurance.
Alonso, thank you for sharing your experience. We're always happy to help fellow enthusiasts! We're glad you enjoy working with us.
From start to finish everything was great. Spoke to Andrew and he helped with all my needs and concerns. My wheels were delivered earlier than the I expected and were in excellent condition. Thank you.
Thanks for the feedback, Rolando!
Online shopping and support is top notch. I really appreciate the ease of use as well as the amazing customer service when I had questions.
Time arrived on the day it said it would and the tee has quickly become one of my favorite. Great length and is super soft.
Thanks for the feedback, Justin!
I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.
Tip for consumers:
You may not just call and speak to a customer service agent after placing an order. You must leave a message and they will return your call at their convenience.
Trilese - We do show that our management team has attempted to reach out to you about this matter and work towards a resolution. Please reach back out to us at your earliest convenience as we hope to issue a resolution. Thank you.
Thanks to Taylor and Zach I got all the information and customer support I could ask for. Check out FI on YouTube, plenty of helpful information and fun entertainment for car enthusiasts
Dominique, thank you for your review, we're so happy you had a wonderful experience!
Website was easy to use self explanatory wasn't hard to find wheels and tires that fit my car
Heard from a friend
I liked how it looked
Thanks for the feedback, Eldin!
I've been in the market for a new set of rims and tires for my 2014 Honda Accord Touring. I've looked at several online stores and local shops. No one came close to overall knowledge and customer service than Fitment Industries, period. My Fitment rep Anthony was extremely helpful and extremely knowledgeable in making sure he got everything right and exactly what I was looking for. I would highly recommend anyone that's in the market for wheels and tires, or suspension to visit Fitment Industries online, you won't be disappointed.
Products used:
Konig Oversteer 19in wheels
Falken 235/40/19 tires
Thanks for the feedback, Eddie!
Jeremy Vogel helped me with my wheel set up. Today, I ordered the Ferrada F8 wheels for my Staggard set up on my 2019 Camaro SS. He was extremely polite and helpful. He made buying wheels extremely easy and buying wheels is never easy. These wheels seem to be the dopeness. Just wish they had a blue finish. If my set up goes as planned when I receive my wheels I'll be more then happy to give more of my business to Fitment industries. I'm going for that flush look.
Thanks for the feedback, David!
Phenomenal service! The customer service is knowledgeable and willing to help. Wonderful social media presence presenting both information and fun.
Weber, we're always happy to provide a great experience! Thank you for sharing yours!
I'm new to the car game, I've have been looking for some new coil overs to lower my car with. Yet I couldn't find what I wanted, until I came across this YouTube video about tein coilovers and the different types. Fitment industries helped out a lot with the information they gave on the video! Thank you Fitment for the new set of coils!
Santiago, we're so happy we could help you decide! Thank you for sharing your experience.
I ordered my wheels and tires for my nissan hardbody from Fitment because their sister company Custom Offsets didn't have my preferred wheel for my truck. I had to put it down as a 240sx, and they contacted me about the lug pattern being different, which is good. It means they are paying attention and care.
However. A couple days after I placed my order, while the tracker said processing and the wheels were most definitely not ordered yet from the manufacturer, I noticed I had ordered 16s when I originally wanted 17s. I was still going to be charged the restock fee for changing my order this early in the process, and even though the wheel and tire combo I picked was around $200 less, that seemed like it wasnt going to be applied. Customer service broke down as soon as there was a complication.
Overall I would suggest more vehicles be added to the options to choose from, or dont make it a required field when ordereing. Also to the consumer, make triple sure you order exactly what you want because after you hit the purchase button the experience goes downhill fast.
Tip for consumers:
Make double sure you know exaclty which wheels and tires you want, and make sure the ones in the cart match.
Products used:
Motegi mr150 wheels and accelera tires
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Brandon - we appreciate your feedback, and also understand your frustration with switching to different product, and the subsequent cost in restocking your original product. If we do have to charge any fees, it is because we had to purchase product to be shipping from a vendor to us to fulfill your order fully, and those items in question had to have been shipped, on there way to us. However, we are willing to take situations like this on a case by case basis, as taking care of our customers is what matters most to us. If there is anything else that we can assist on or do to give you a truly solid experience, please reach out to our customer service team again and they'll help as needed. Thanks!
Easily found the perfect wheel and tire specs and received my order within the week of placing it. Super satisfied.
Because I’ve been tuning in to the youtube channel for a while
Because I trusted the brand and the people at fitment industries
We're happy to hear that! Thanks for the feedback, Sergio!
Emailed for help purchasing wheels & got a call almost instant. I spoke with (Anthony) & he walked me through step by step about fitment for my vehicle.
Awesome guy can't wait for the wheels to arrive.
Thanks for the feedback, Doug!
Two of my wheels had small scuffs on them but customer service and I worked it out and I couldn't be happier with how they handled the problem.
They resolved the problem really fast.
My buddy referred them.
I love the way the wheels look on wrx's
We're happy to hear that! Thanks for the support, Ronald!
Selecting wheel package was a breeze and so informational! I had an issue with placing my order and Jeremy called to lend a hand! I am beyond impressed and satisfied so far. Will definitely be back for more gear for my Ford Fusion!
YouTube videos are very detailed and a lot of quality goes into them I can tell
Good looking products and even better pricing
We're happy to hear that, Jess! Thanks for the support!
I ordered four wheels on June 16th and they did not arrive until July 17th. The wait was not so bad except I kept getting notifications my order was just about to ship. I got a text notification on July 1st that I should expect a tracking number within the next two business days. So after waiting 11days and still no communication from them, I was pretty frustrated. So I texted their order update phone number with my name like it says online, and after going around in circles I got no update from the person responding to me. So then I emailed them asking what was going on with my order and if my wheels weren't going to be shipping in the next day like I kept getting promised, I was going to dispute the 1650 I had already paid. Well magically I got an email the next morning that my order would be shipping out and here's a tracking number. And then 3 days after texting for an order update, I finally got a response saying looks like your order is shipping and here's your tracking number (thanks I already got the email 2 days ago telling me that and now you're responding?!?). So finally the wheels arrive and they send the wrong size lugs and no center caps. You'd think after waiting almost a month, they'd at least get the order right. Pretty bad and at the performance shop where I take my car when I told them I got my wheels from Fitment they said don't get your wheels from them because they don't know what they're doing. Wish I had known before I ever made my purchase.
Jon - We're incredibly sorry to hear that you've had an awful time with your order! We would be happy to fix this ASAP as this is not normal for our business. Please email in with "ATTN: Mike" in the subject line and a member of leadership will be happy to assist and get this resolved for you!
The site was easy to navigate! I bought a wind breaker hopefully next time it will be a set of wheels and tires!
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Bill - Thanks for your support!