Frame USA has a rating of 4.3 stars from 774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, great quality, and custom size. Frame USA ranks 6th among Printing sites.
First time ordering and will never purchase frames any where else but Frame USA. Great selection, excellent quality & workmanship, well packed and arrived in timely manner.
I love that I can buy frames made in the USA. Thank you for having this business!
My go to store for all my frame needs. I have bought about 2 dozen frames over the last couple of years. Extremely satisfied with their products and purchase experience. Highly recommended.
Best prices, selection and ease of ordering process.
Found them to be the best available.
Very nicely done! However feels like plastic and light overall compared to other custom frames I had done in the past.
Would like to try it out since it has good reviews.
The products looks great online.
Very pleased with expedient shipping. Everything arrived well packaged and in tact. Because they were a close out with an incredible price, I didn't mind that I had to sand rough areas from each frame.
I have purchased from them previously with satisfaction.
Needed quantities for an art show.
Informative, easy, and efficient. The selection as well as the quality was great.
I have satisfactorily ordered from you previously.
The previous order was very similar to this. I asked I be notified how much shipping was as I could have sent a pick up slip on my UPS account. Shipping was nearly double of what this order is. I talked with a rep at your office. It is just too bad for me you charged me so much freight on my previous order. It's too bad for me you didn't notify me in advance as I requested. If you company was not closing the doors I would not have ordered again today.
Frame USA has been my primary source of frames for many years.
I appreciated the number of options for designing my frame. It turned out beautifully. The sales were really great too.
The checkout experience and updates about shipping are great, but unfortunately, the products were not quite up to par. Out of the 20 frames I purchased 4 of them were broken. 3 had broken glass and one had a broken frame. Update: Although I didn't put in for replacement frames, because of my review I was contacted by a brand manager to let me know that they will be replacing the 4 frames that were broken. Awesome customer service!
It was recommended to me by my boss.
They were the most affordable for the reason we needed them.
Unbeatable price point, vast selection of high quality product, everything is customizable, shipping was expeditious, and the end product was identical to what i had designed on the website. Highly recommended.
Really easy and convenient to custom order a mat for my print. Well-priced too. I would like to say that I appreciate the packaging to keep my mats from getting damaged, but it was a little over the top the amount of cardboard for two very slender mats. Maybe you can use carboard corners to protect mats and then put them in a smaller cardboard box mailer.
I received no tracking and their order status lookup wasn't working/updating online. I had to email customer service for ETA.
Google search brought this company towards the top. Also, the measuring user-interface was really easy to understand.
Competitively priced, easy to order
Ordered a variety of samples to see what they're like. Seems like great quality. Service was excellent
very quick reply
Looking for new vendor for my frames
Needed samples to compare
I made three custom frames and mats with the Design a Frame option and they all came out beautifully. They were packaged very well when they shipped, as well, so they arrived perfectly fine. I will definitely use this company for any future frame needs 😊
Found them on Google
I needed to frame a bunch of 4.75x4.75in products, which was an odd shape to get a frame or mat for. The Design a Frame feature worked out perfectly for me.
Might be jumping the 5 star gun but so far so good. Just pray the frames get delivered in one piece. Thank you to all for your wonderful frames.
One of the church members ordered through you before and we are hoping the frames will be the same. Very happy with the first order.
Website if you don't type in search for what kind of frame could be more user friendly. Love your frames and have ordered from you several times. Would love to have the option to download my picture for viewing purposes
Love your frames and that you customize.
Ok. I know wood is pricey and labor also but I feel there used to be a lot more choices for frames from this company.
Not a lot of quality competition.
Options are limited.
Although the item I purchased was a great value, and a very nice product, the fact that the glass in the frame arrived broken was totally avoidable. The service I received to replace the glass was very fast and very good. Had the glass been packaged in the original shipment the same as it was in the replacement shipment there would have been no problem to begin with. All in all very satisfied with the product and the timely response and customer service.
I received a response to my issue within 24 hours. Filling out the claim form was easy and quick. The problem was resolved very quickly.
Special sales that I receive in e-mails.
I always check the closeouts first and usually find what I am looking for.
* Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Frank! I'm very glad that we were able to get your issue resolved and that you found the process to be easy! Shipping can always come with unforeseen challenges, and I apologize that your glass arrived broken the first time around. Please let me know if we can do anything else to help you out.
- Madelyn Holman, Marketing Coordinator, MHolman@frameusa.com
I thought the frame I ordered was going to be a bit more modern-looking. I ordered a basic bronze frame with a matt included. What I received was very underwhelming and to be honest, quite dated looking. I could have found this in my grandmother's basement or I could have gone to a local store and gotten this basic bronze frame for half the price. Maybe a larger frame custom order or a more ornate frame order would have been worth the money, but next time I'll save my money and go to Target.
It was a sponsored link when I searched custom framing options
I was looking for a bronze frame and I chose what I thought from the picture was perfect. I suggest adding more detailed zoomable photos to your product pages.
Web site easy to navigate and appreciated the various explication. Happy to see, made in USA.
Easy and clear--not a ton of add ons! So many other websites will have a starting price, but by the end it's 3x more expensive!
Ease of use, clear communication, fair prices.
It was easy to order and the selection was really good, just what I needed in one place!
I liked the style, simple yet elegant
Have water colors in different sizes and these frames were perfect for what I needed>
Not great quality. Edges did not always line up. Measurements for the standard 9x12 were off by nearly 1/4 inch. Cheap foam core backing. Low quality.
Looking for low prices for solid wood frames.
I liked the look online.
Love the metal frame but the footing broke off the clamp as we placed the artwork. Luckily it uses pressure to stay in place and there are multiple ones. But that was not what we expected. The plastic frame we purchased is too difficult to snap in with the artwork. It is much too tight. We didn't use it.
Needed a custom frame and you are one of the only sites which allowed me to create a frame of the size I needed. Most sites force sizes - I need what I need. :)
The quality was great. Nice solid wood and construction. 10 x 20 size perfect. What I didn't like was that all four pieces didn't match. The long pieces were fine and not a lot of grain, the short pieces were completely different, lots of grain and uneven tones. This was an issue because I stained the piece and it doesn't look great. If I was painting it a solid color it wouldn't matter.
To frame a print.
We purchased an item and were happy when it arrived. Site is easy to manage
American Madr Company
Liked the look, and color accented what we hanging
Great and quick online ordering experience. Frame and material is fantastic. Issue is shipping handler not caring for the package's transport.
Price and material provided for the custom size i needed
Needed an unusual custom frame size of 29"x25.5"
Don't be fooled by the price (which is so low compared to most other frame companies)-- the frame is high quality. It's light but not cheap-looking. I'm very happy.
I was looking for an odd-sized (and large) frame.
The price was low.
Really great frames. The shipment was fast, and the frames are excellent. One arrived with a crack in the glass, and so I called customer service. They offered to send a replacement glass immediately. Will order from them again!
Needed custom frames and this was recommended by a friend.
The website is easy to understand and navigate. I was a bit confused at first when i couldn't find custom sizing options but it was because i had selected "in stock only" frames. Otherwise a great product, store, and ability for even the "little guy" to order quality frames at reasonable prices!
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Cincinnati, Ohio. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Offering picture frames, posters, art and more for over 35 years! www.frameusa.com has a great selection, low prices, fast delivery, and friendly staff.
Hi Mia! I am so sorry to hear that some of your frames arrived damaged! I will have one of our customer service reps reach out about getting some replacement frames sent! We stand by our quality and if you receive frames that are damaged we will make it right! If there are any other concerns you had while shopping with us. Please reach out to me at BSanders@Frameusa.com and let me know. -Brooke Sanders, Brand Manager