FulcrumGallery has a rating of 4.8 stars from 41,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FulcrumGallery most frequently mention customer service, great selection, and shopping experience. FulcrumGallery ranks 3rd among Art Prints sites.
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In my free time I devote all my attention to my creative hobby, painting. I have never taken any professional classes, so I create only for myself. But everyone knows that I have good taste, so if I need to organize a creative and exquisite gift for friends or colleagues, I always choose paintings or photographs on this site.
I placed an order and received a confirmation email. I clicked contact us link and got the phone number and called customer service, only to learn that the shipping dates could not be expedited because fed ex would not guarantee over night delivery. I placed the order on Tuesday 6/1 and it will not arrive until 6/8 at the earliest and I needed it for a funeral on 6/4. Customer service was too eager to cancel my entire order...
Easy & straightforward transaction. Easy to use website. Excellent packaging for shipment. Delivered within the timeframe predicted. Very Satisfied.
I wanted a picture of a Gardenia and chose this one and it was the perfect choice. I got the plexiglass as it was going to be used in my bathroom. If it were going in another room, I would have gotten the canvas with brushstrokes. My Mom wore a Gardenia in her hair and I wanted a memory of her. It's very pretty. White 1 3/4 Matte and silver frame looks more like Champagne color which was perfect to match the decor in the bathroom. Love it!
Products used:
Picture
I ordered one of the Our Lady of Guadalupe pictures for my niece's Confirmation. The ordering process and the speed of delivery were excellent. The picture is beautiful! I particularly love the added brush strokes on the canvas. I was delighted to give this gift. Thank you!
I'm very pleased with my experience. The picture came in a timely manner. Very well packaged. Picture is absolutely beautiful!. I will be shopping with Fulcrum again.
I'm a regular customer of FulcrumGaller. Yesterday I received one more picture of the animalistic genre. Beautiful painting, it was painted by my favorite artist. Now, I can decorate my kitchen with this picture
The person I chatted with would not work with me at all on helping get the cost down on my very large purchase. He only would give me a 5% extra discount, when I know your company does 15%. I couldn't go higher than $300. I had to walk away from the chat, and was not able to get what I wanted.
Easy order process. Great selections for frames. Really good packaging. Fantastic product. Love it!
First off this is a gift to someone who lost their best friend throughout their life to cancer. There's so many custom choices it's hard to decide and....I had to make some choices of what to buy now and what I want for later. I wish they had a place for "save for later". Had several things I wanted but needed to space out the purchases. A great and rewarding shopping experience. Thank you.
I love all the options that I was offered. I had a small promo code offer that took off about half of the shipping amount. That was a blessing since three framed prints were costly to ship back to me when they are ready. I cannot wait to get them and hang them in my new house. I haven't seen a reference to your website before. Luckily a Google search for one of these prints' named, it popped up. Yay! I was able to save a bit of money over Amazon that I can now spend on other things!
I placed an order and received a confirmation email. I clicked contact us link and got the phone number and called customer service, only to learn that the shipping dates could not be expedited because fed ex would not guarantee over night delivery. I placed the order on Tuesday 6/1 and it will not arrive until 6/8 at the earliest and I needed it for a funeral on 6/4. Customer service was too eager to cancel my entire order...
Tip for consumers:
Do not expect customer service to honor expedited delivery as it is stated on their confirmation email.
Can easily design a picture with many options, frames, glass, multiple matings and color choices. Finished size given is awesome. With visuals, decisions can be made with confidence. Only thing that would make this better is being able to use phone to view choices in the space intended. Don't think having to give a phone number is necessary. No statement that personal info is not sold.
The quality is less than Dollar store quality. They reatined $40 shipping charge and I had to pay $69 to ship it back to them. I had two choices...return it and get back a small amount of money or throw it in the trash. Do not order from them if you're looking for quality. Hobby Lobby and Kirklands have much better quality canvas prints than Fulcrum Gallery.
Tip for consumers:
They have a money back guarantee, but they retain shipping costs and the customer is required to pay shipping to return
Products used:
Canvas print
In my free time I devote all my attention to my creative hobby, painting. I have never taken any professional classes, so I create only for myself. But everyone knows that I have good taste, so if I need to organize a creative and exquisite gift for friends or colleagues, I always choose paintings or photographs on this site.
My art was said to be delivered on 2/15, but it was not here. I called to report that. You followed up with Federal Express. We were out of town 2/22 & 2/23. When we arrived home Sunday evening the package was at our door. It appears the box had been open as the staples were pulled lose, but it had been taped together. The good news is the picture is fine and my wife loves it. Thanks, Clair C. Beasley
Nice picture.
Delivery company left in driveway even thought there was a covered porch 15 feet away... during rainy snowstorm.
They offered to replace immediately.
Good folks.
Through no fault of Fulcrum, the cardboard tubing carrying my prints was mashed in transit. The prints were slightly creased, but under glass I don't think will be noticeable.
It's too bad you don't offer free shipping, you would be more competitive than art.com and amazon
pretty; fast delivery. all you can get on line are very small icons. This one is so much better than anything I imagined. really love it. thank you for offering such a great service.
The product I waited for was not what I expected. I was not happy with the quality of the product. I was going to return it, but it cost half the price to return it. I am very disappointed. If I would of know, I would of just ordered the sticker. This was not worth the money I paid.
very easy to use site. Enlargement feature allows better viewing.Would appreciate brief listing of important colors as computer distorts color which is important in making a choice.
Very good. However, I would appreciate a professional's advice on my frame and mat choices. Will you call me before filling my order?
Fulcrum has lots of choices: subjects, colors, mats, frames, etc. I enjoy making choices. In this case, it was for a gift.
This order arrived in good time, but the frame was completely broken apart.
After much work, Ricky was able to fix it well enough to be hung on the wall.
The frame was so badly damaged in transit, but luckily the picture was still intact.
As lovely a piece of work this is, I think we should be reimbursed $100. for the cost of the frame. It would be the right thing to do.