• FWRD

FWRD

Overview

FWRD has a rating of 4.8 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service. FWRD ranks 207th among Women's Clothing sites.

  • Service
    22

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 95.7%
Positive
66
Neutral
2
Negative
1

Instant Feedback

710 reviews

See all photos
How would you rate FWRD?
Top Positive Review

“Love how easy it is to shop your clothing & wide variety”

Nicole R.
4/29/24

Love how easy it is to shop your clothing & wide variety. Always super fast shipping & super easy returns. Fast to receive my refund as well which is so nice because so many other companies don't have those quick interactions like you guys do!

Top Critical Review

“Payment was really bad”

OG
4/4/24

Payment was really bad. Credit card didnt work, paypal didnt work Dont know if i purchased the items now 4 times or not. Really bad experience

Reviews (76)

Rating

Timeframe

Other

Thumbnail of user davidz1199
1 review
0 helpful votes
March 13th, 2024
Verified purchase

Speedy delivery, it actually surprised me with how fast it got to me! 2 days perfect! And also I found this dress on other sites but this site offered the best price which was amazing
Definitely buying more from this site!

Reason I chose this business:

A google search

Thumbnail of user ekatherinak
1 review
0 helpful votes
April 29th, 2024
Verified purchase

All is fine thank you! Everything is fine except next time would be great if they can drop it by the door and if shipping costs are included in the price

Reason I chose this business:

Love the products

Thumbnail of user darrine27
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Fast delivery easy returns excellent customer service beautiful stylish clothing love love love

Thumbnail of user markb5416
1 review
0 helpful votes
November 6th, 2023
Verified purchase

Easy website to use. Fast checkout. Clear and on time delivery. Great quality and just what I wanted.

Reason I chose this business:

Only shop with that size left online

Thumbnail of user toddt503
1 review
0 helpful votes
April 5th, 2024
Verified purchase

The 4x4 candle was in a huge box. I unboxed to find another box inside surrounded by peanut packaging. I took the candle out and there was no wax inside! Emptying the peanuts out the larger box the wax candle was loose with the peanuts! I'm glad I found it and not thrown the box away. I noticed an ontario sticker on the box which leads me to believe it went through customs and they took everything out, examined it and prepackaged the item. It's the only explanation I have

Reason I chose this business:

Great prices and free shipping

Thumbnail of user wendyl882
1 review
0 helpful votes
May 7th, 2024
Verified purchase

The bag i ordered came quickly and was sold out everywhere else.
Very pleased

Thumbnail of user amakae6
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Seamless experience. Fast delivery as well! Very satisfied

Reason I chose this business:

Instagram influencer- styledbykimkj

Thumbnail of user faisala322
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

I previously explained the issue to the website and told them that I had paid additional money for express delivery, but the delivery company did not deliver the product within the required period, but in terms of the website, they helped me and gave me a discount for the other order. The only problem is the delivery companies. Thank you.

I sent a message about the problem that occurred regarding the delivery of the product, and I was contacted quickly and the employee in the customer service department solved the issue and was very fast and friendly and i thanks Kenneth Inciong from Customer Service 🙏🏻🖤

Reason I chose this business:

I got a discount and the price was suitable for me compared to my research on the desired product.

Service
Thumbnail of user hsufengyenh
1 review
0 helpful votes
March 27th, 2024
Verified purchase

Good, quick, love it
I want to exchange my shoes, the service is so good.

Reason I chose this business:

Love it,quickly

Service
Thumbnail of user sarar914
1 review
0 helpful votes
March 31st, 2024
Verified purchase

Awesome site with great, expedited shipping! I will happily be back.

Reason I chose this business:

Free expedited shipping

Thumbnail of user kj534
K
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Very easy to navigate! I appreciate the free and fast shipping and returns.

Reason I chose this business:

They had the jeans I was looking for.

Thumbnail of user mlanie
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Great and the delivery is very fast. I'm happy with my purchase

Thumbnail of user ahmedb181
1 review
0 helpful votes
April 8th, 2024
Verified purchase

The shoes wow perfect and service was excellent thank

Thumbnail of user maricaro
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Superb! Will buy again through FWRD Until next transaction

Thumbnail of user esthert118
2 reviews
0 helpful votes
May 9th, 2024
Verified purchase
• Updated review

I love shopping FWRD. The variety is great and the delivery is the quickest!

It was few years ago. I only remember the good service

Service
Great site great selection
March 19th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Love the brands and the delivery is really fast

Love fwrd for their selection and luxury experience
December 31st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good selection

Thumbnail of user ireneg345
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Beautiful shoes, great lustworthy selection, Have to return unfortunately as the sandals didn't fit well.

Reason I chose this business:

Had designer i like in my size

Service
Thumbnail of user jordanas12
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Helped me exchange a dress for a larger size and im hoping it fits

Service
Thumbnail of user felixa163
1 review
0 helpful votes
November 22nd, 2023
Verified purchase

This Item on forward stands out, show you like quality; Don't wait, get it when you are thinking about it, fit perfect. Matter of fact, i received item a day before ETA arriver date.

Service
Thumbnail of user sarahg1997
1 review
0 helpful votes
July 26th, 2023
Verified purchase

Great so far! Hoping that delivery will be just as good!

Received my delivery so quickly! Couldn't believe it! To get a local delivery with Australia can take longer

Reason I chose this business:

Only website that still had the items available

Service
Thumbnail of user havenc11
1 review
0 helpful votes
December 11th, 2023
Verified purchase

The shoes are a gift that have not been given yet, but shipped so quickly I was worried at first I'd been the victim of a scam! Three days from L.A. To New Zealand, unheard of. They're legit and I'll be ordering again for sure.

Reason I chose this business:

Great priced product and international shipping.

Thumbnail of user seonheey1
1 review
0 helpful votes
April 25th, 2024
Verified purchase

I was sad because there was a very small sign of defeat. I really liked the international shipping because it arrived faster than I thought.

Thumbnail of user melaniea389
1 review
0 helpful votes
December 26th, 2023
Verified purchase

Ordered two pairs of jeans. One fit and one was too big of which I returned.

Reason I chose this business:

Great sale items

Thumbnail of user karens5222
1 review
0 helpful votes
December 8th, 2023
Verified purchase

The order arrived in a timely Fashion. It's a Christmas gift for my daughter. We will have to wait on Christmas Day to determine if the boots fit.

Reason I chose this business:

Item was cheaper and delivery time reported to be quicker!

Thumbnail of user angelal1836
1 review
0 helpful votes
December 6th, 2023
Verified purchase

My experience was okay. I like the sneakers a little too big.

Reason I chose this business:

I like the sneakers

* FWRD attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user orits6
1 review
0 helpful votes
August 17th, 2023
Verified purchase

I wont shop anywhere else. Pop up was awesome and efficient and site is always customer oriented. Keep it up

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From the business

Company Representative

Thumbnail of user nicholeh154
Nichole H.
Typically responds within 3 hours

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