Garden Supply Co has a rating of 2.0 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases.
The stated warranty for their featherweight garden hose is "life-time". When my hose broke, I called Gardener's Supply to see if I could get a replacement and was told that the words "life-time" warranty meant the life-time of the product, not the life-time of the owner. I was then told that the life-time of this very expensive garden hose was only 5 years or so...which meant that I could not get a free or prorated replacement since I had purchased my hose longer than 5 years ago. I consider the words life-time warranty to be deceptive. They should just declare the warranty to be 5 years so that there would be no misunderstanding. The customer service person who helped me was very nice, but took a long time to give me an answer about the warranty. I had assumed that their high prices were worth it; the high prices are not justified since the quality of what they sell apparently is not good.
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