Orchard

I'll never buy a refurbished phone again. Sure they replaced the battery, but the phone itself stopped responding after the return date expired, and I was out a few hundred dollars. Bleh.

I ordered an iPhone 6 plus in 'Like new' condition however after 2 days of using it I'm noticing a lot of issues with it. The top of the screen flickers every 20 minutes and when that happens it doesn't respond to touch. When I am on the phone, the screen blacks out so I'm unable to use my phone or even end the call until someone else does.

I'm waiting to hear from Orchard, it takes them at least a day or two to respond to emails, but hopefully they will allow me a full refund or exchange as per their "30 day warranty."

I'll keep you all updated.

I purchased a Samsung Galaxy S9 advertised to be in Like New condition, however, the phone Orchard provided had an angular scuff mark (see photo) on the centre of the screen beneath a cracked screen protector. Orchard had no replacement phone in stock and eventually agreed to refund the price differential between a phone in Like New condition and a phone in Good condition but will only cover the $20 cost of the screen protector needed to hide the scuff as a credit against a subsequent purchase.

This review is only for the support given to an iphone bought from Orchard, did not get any response from orchard regarding an issue with an iphone i bought from them. No response at all. I would not recommend buying from this company as they do not giive any support issues.

I believe this is the 2nd or 3rd time I've used Orchard to sell my phones. I do my research and I check out other Canadian companies to see who offers the best prices, and it is always Orchard that gives you the best value for your phone! You do have to wait 4 weeks to get the most $$ for your phone, but don't let that scare you! At the end of the 4-week waiting period (which is where your phone is listed for 4 weeks) you receive an e-transfer right away. I got $241 for my iPhone 8 that was in excellent condition. I always love using Orchard they are super prompt, organized, and professional. Highly recommend!

I purchase an unlocked iPhone 7 from them. They sent me a phone that never powered up. I call their customer service and they told me to return the device, which I did. I asked for a full refund, but they said to me that they could not until the phone could be power on to verify the serial number. They were already assuming that I returned another phone. Anyway, after few days, I turned out that the phone they sent me had water damage according to their technical repairman. So, they deducted 56.50$ on my refund for the repair. They had the guts to charge me for the repairs. This is robbery.
In resume, they sent me a broken phone and made me pay for the repairs. This is ridiculous. Don't deal with this company as they say something but do another. Go somewhere else to buy a secondhand iPhone.

This is the third or fourth time I have used Orchard to get some money for my old phones. Their online sign up process is quick, easy and you know the "value" of your phone right away. They send you the prepaid box for your old phones, no concerns whatsoever. As in past, Orchard actually gave me more money for my old phone than originally expected as my phones were in better condition than expected. Money was transferred to me on time, via email Interac. Thank you (again) Orchard!

Purchased an iPhone 12 mini and selected the offer to purchase a screen protector and the "free" service to apply to phone prior to shipping. Received an email saying "sorry for the inconvenience" but, we don't have any screen protectors and you "should" see a refund in 5-10 business days.
Here's a thought... don't sell a product you don't have and if you really want to make the customer happy, send a team member out to go buy one an apply it quickly and update your website to stop this from occurring.
I haven't even received the phone yet but, I am less than satisfied or impressed with --The Orchard Team.

I was looking for a quick way to sell my IPhone without having to deal with selling it myself. I was ok with the fact that I would not get absolute top dollars for the phone. Process was smooth, got the expected amount after a few weeks. Would totally use them again to sell my used phone.

I've purchased two iPhones in the past from Orchard. But this was my first time selling through their service. It could not have been easier. They sent me all the shipping materials I needed, I sent them my phone and four weeks later (on the exact date they promised), the money was deposited into my bank account.

Sure, I might have been able to get a slightly higher price by placing my own online ad, fielding offers and then meeting strangers in a parking lot for the handoff. But I would never buy a used phone from someone I didn't know, so why would I sell one that way?

This is the SECOND negative experience I've had with Orchard. I purchased an iPhone 8 in like new condition. Within a few weeks, the sound quality became muffled to the point that I can't have a basic conversation on my $1000 phone. Despite having purchased an extended warranty, Orchard is unable to help me because they're not able to work on the iPhone 8. Not sure why they would sell a phone they're not capable of covering. Do not buy from them unless you're ready to pay for your repairs out of pocket.

I was completely satisfied with my selling experience on Orchard. The price was reasonable and I received my money as promised.

I purchased a Iphone for my Mother in law, and it stopped working, when we took it to the Apple store they said it was previously bent, when I emailed Orchard, they said where it was 3 months old, and I did not buy extra warranty, I would have to buy another! Why would there tech's not pick up on this, and then not to help with it? Never again

I have now bought and sold a phone through Orchard. Easy to use app. Excellent customer service. Any questions or comments handle quickly, efficiently and with a personalized touch that lets you know that your email was actually read and addressed.
Phone I had bought arrived quickly and has worked well for over a year. Sold another phone through the site. Quick testing of phone through app, options for selling, packaging supplied to ship and efficient payment when promised.
Very pleased.

Checked prices yesterday (before Black Friday sales) after getting the promo code, and guess what… the price on an iPhone SE 2022 went from $475 to $499. They jack the price 5% to give you 10% beautiful. They are not getting my money. Not honest

Orchard is a big NO-NO if you are a PROFESSIONAL of any sort, and require a reliable device. Two devices I purchased had been Frankensteined together from spare parts, rather hopefully, but more to the point rather inexpertly, as it happened twice. I work hard for my clients and I expect to receive at least a bare minimum of service when I'm in a market. Orchard's customer service is what you'd expect from an unmanaged team. I found the staff simultaneously introverted and irritated having to deal with a live person. Doubly so when I started asking questions about the phone I was interested in. DON'T bring your elderly mother, they won't offer her a seat, and they may sulk and sigh at you (as they did at me), apparently for bringing an alien being into such a hip establishment. This company put me off both alternate cell phone markets and collaborative work spaces. They had every opportunity to deal professionally, plenty of motive to do so, but the joint just comes off as another "I'm hanging out in my friend's basement" sort of operation.

My first time ordering a phone online. I received my phone promptly and in excellent condition at a fair price, with good communication from Orchard at every step.

Purchased an iPhone XR NEW (not refurbished) from Orchards May 2022. Phone came with a 1 Year APPLE warranty. The phone's screen got cracked. Called Orchards re warranty. Informed screen covered under APPLE warranty and to contact an APPLE repair facility. Repair facility informed me I had a 1 year limited warranty, but only covered DEFECTS in the phone, consequently I was on the hook for the repair $259.00 plus tax (I am sure l can get screen replaced for significantly less.) I was never informed warranty was limited, therefore waived purchasing extended warranty. Knowing warranty was limited l was farther ahead to have purchased a GOOD refurbished unit with warranty. This option was cheaper. Orchards refused to replace screen as per their warranty. Customer service? Purchased numerous APPLE products from orchards, recommended orchards to numerous friends and acquittances. Taking, it all back. Buyer be ware!.

Just sold my 'old' phone to Orchard for the second time, and also for the second time, ended up receiving more money than had been quoted. Sure, I take care of my phones, but that doesn't take away from the level of honesty Orchard exhibits by paying out additional funds, when warranted. It's also a super easy process when selling a phone - they will provide all the materials as well as pay for the shipping. You really can't go wrong using their service.

Purchased a phone. Let them know it wasn't charging - their solution was to unfold a paperclip and clean out the charging port myself. The website boasts that they have an quality inspection process and the phone they sent clearly did not go through this process. This company will not proactively refund or exchange the phone. Terrible customer service. I originally gave this company 5 stars and after 30 days this company is not trustworthy. I trust craigslist and kijiji for buying phones rather then these crooks

Recently bought an Iphone 7 from Orchard, and the phone ships with a remote management lock on it. Can't get past the setup screen, can't use the phone, and it's under control from a company. Replacement shipped about a week later, working great.

Seems like most positive reviews come from those who have sold their phone too Orchard and the other ones are either friends or those seeking a 10% off incentive. This is my 3rd phone with them and I am DONE! The first was an Iphone 5S and it started shutting off at 30%, would send tex without me even finishing my sentences... went in person to the store and was treated like an annoying picnic fly or just plain ignored... watever... exchanged for a new 5S and the same $#*! kept happening only my phone calls would switch to speaker or drop the calls... i had a friend tell me that the 5's are old and that Apple Updates mess them up so I then got a more expensive 6S and low and behold the phone is crap AGAIN... siri comes on in the middle of my music, the music keeps skipping to a new song or just turns off... WTF ORCHARD... NO REALLY... why are you guys so shady and lie to ppl? You guys hide behind your computers and give this fake perception that you are the apex of customer service but your more like snobby hipsters that are too cool for school... yeah Dylan I am talking about you... and hate to see customers face to face... well I am returning this phone once again and I will shout it on the mountain tops and too Better Business Bureau that you guys stink and are not honest about the conditions of your phones. SHAME ON YOU ORCHARD, YOUR APPLES ARE ROTTEN

I was skeptic, but after using the second hand iPhone Orchard has sent me, I would highly recommend this option to others. By far the best option-price wise. Yet to find a problem (after a week now) with the product, and I know it is a legit device. Thanks Orchard Team! Keep up the good work, and I hope that your will grow your business.