GetPhotoBlanket

Getphotoblanket.com is a terrible company. Honestly, I should have been able to tell from their website name. Usually I'm smarter about this stuff, but I wanted to get a blanket made for my brother and sister in law for Christmas. My order doesn't even look like a dog. It's a big black blob. The blanket itself is thin and cheap. When I wrote customer service, they said they feel they filled the order successfully. DON'T EVER USE THEM.

I placed a Valentine's Day order on Feb 4th and it never arrived. I purchased shipping insurance. Support is just saying that I provided the wrong address or that there is missing information and that's the reason it doesn't arrive but my address is 100% accurate. They told me it was my responsibility to talk to my local post office and gave me a fake number that is not even an American number. I didn't know this was a Chinese company and that the product was being shipped all the way from China. The tracking website is in Chinese. Save your money.

NOT A SCAM. I ordered a personalized blanket featuring a picture of my boyfriend's black lab. The blanket quality is just okay (its soft but quite thin) but the picture of the pup turned out great. Bright colors and true to the picture I provided. So cute! One downside is how long shipping takes. The blanket took exactly 27 days to reach my house (production and shipping combined) so definitely order far in advance of when you actually want it. I suspect the blankets are made outside of the USA. I emailed the company two separate times to ensure my photo was adequate and to ask about shipping updates. They replied back to the first email within a couple hours and the second email within 3 days. Helpful and polite. Also used the "Shop" app + USPS website to track the package. Both were accurate and helped me feel more confident that it was actually making shipping progress and would eventually arrive
PROS: One of the only companies that does the paint brush style pet blankets, product true to description, soft, bright colors, beautiful picture quality, good customer service
CONS: SLOW SHIPPING

I ordered a photo pillow for a christmas present in Nov, 2021. I never received the item, even after paying extra for "expedited processing and shipping". They keep using the excuse of "international shipping issues" and "please continue to wait" but it is now 4 months later, I still have not receive what I ordered, and they will not give me a refund. YOU HAVE BEEN WARNED!

This was a terrible experience from the beginning. The product was supposed to be here before Christmas and it is Feb and I still don't have it. Customer service provides no value or real support. They also will not refund me so I have no product and I'm out $100.

DO NOT ORDER FROM THEM

Ordered three custom character pillows and they are so deformed and distorted. The faces are stretched weird and head shapes deformed. Customer service was not helpful at all and the most I'm getting is a 50% refund. I'm embarrassed to gift the items, so throwing them a way. Big waste of time and money! Left shows proof sent in, right is product...

I ordered this blanket for my daughter and her family and I think they're going to be very surprised Christmas I also ordered one for each one of my grandkids with their own personalized kitty and the blanket I ordered a pillow a while back and I love the way it came out very pleased The picture is of the pillow I ordered

My granddaughter ordered her dad a blanket for his birthday on Jan. 20,2020. I keep getting "updated" emails that the blanket hasn't shipped yet! One delay after another. It stated on the website it would take 5-7 days to process and would be shipped. Now we're sitting here 3 weeks later and no blanket. His birthday is this weekend and I can't bear to tell her she isn't getting his present. I'm mad as hell!

My mom was in the hospital with covid and her grandkids were missing her for the holidays so i thought these pillows with her face on them would make the perfect gift. Unfortunately she passed away shortly after buying these. 2 months later i still havent Received my product and they are refusing to refund me. This is a scam! Do not buy from this site!

I was so exited for my blanket, it was supposed to be a Christmas present but the shipping took forever, almost 3 months.
For 50 dollars I was hoping for a much better picture quality. The dark colors look with so much contrast and the lightest are not visible at all. (F. E. The eyes of muy cat are green and they look black in the blanket)

It's a cute gift because of the idea of having something with the face of you pet on it, but in quality and price terms, is not worth it.

I don't know what to say… I'm actually laughing. I really thought I was going to get a big pillow with my face on it, but it turns out the pillow is miniature and is not worth $70. I got express shipping which was really fast but other than that I dunno..

Order from anywhere but this site! After 20 days... company claims delay is due to "defective merchandise." Filed a dispute with PayPal, promised ship date has since passed with no movement. The only way to contact customer service is via email, then wait 24-48 hours for an automatic reply, requested refund, request has been ignored. VERY FRUSTRATING!

I am super happy with the product and the customer service is also great. I have just ordered more of the pillows for my family members for Christmas. They will love them! I think it's such a great & fun idea. I'm always looking for something different with gifts. And a special thank you to Rosa, (customer service) who quickly & efficiently answered all of my questions via email! :) Tracie

Blanket is a piece of gatbage.
Dogs face cut off, while in blanket. Strings hanging from it... not to mention paper thin and cheap for a $70 throw blanket...

This companies final products are nothing like they advertise. Completely morphed and distorted print. PetCanva used the same picture I submitted to this crap company and PetCanva is 1000% better and their products actually look like the ones these people try to fake. Don't waste your money or time. Their customer service is terrible as well so they will not help or care about you.

Do not order. Tried to cancel my order within 30 minutes of placing it and they wouldnt cancel it. Waited until a month later to find out they are "delayed" on my order and behind on production. Reached out demanding them to not ship anything and to give me my money back and they refused to refund the amount due to "depreciation." CRIMINALS.

Stay far away from this business, they cannot copy your photo to a blanket with totally screwing it up. The finished product is distorted and frankly laughable. I ordered 2 blankets for my Grand kids as a Christmas gift, they made my Granddaughters look like ghouls, and they used the wrong photo for my Grandson. Beside that... the product was deliver January 15th. This is a terrible business, they do lousy work, they do not ship on time, communication is poor, they refuse to accept responsibility for their crummy product, and the completed product is garbage. Don't waste your hard earned money with this rip-off business.

I ordered a pet photo blanket for my niece whose dog passed away. Ordered it on June 25th and she received it in the mail on July 26th. I chose expedited shipment method for 5-9 business days. In the confirmation email after purchasing, it did say it would take 10 to 20 business days to produce the item. So they are not scamming you. It just takes time 10 to 20 days to make the item. Then it takes in my case 5 to 9 business days to ship AFTER the 20 business days to make it. I've read reviews after I purchased and got scared from all these people saying they're a scam. All the reviews scared the crap out of me, but Thankfully I got my item. You're going to get your item. You just need to read the emails they send and it's right there. They never promised me I'd get it in 5 days. Even if you get expedited or over night shipment, it literally says it takes 10 to 20 days for production so you need to count those days in addition to the shipment days according to the shipment method you chose.

Terrible company. Posts additional fees to expedite order and immediately asked to cancel an order of they couldn't guarantee delivery by needed date. This was within three minutes of placing the order. They lied and said it already went to production. Total scum. I will get my money back from AMEX but what a hassle. Avoid.

I placed an order for 2 photo pillows on 11/27 and still have not received them. The tracking has shown "In transit delay" since arriving in Illinois on 12/11. The company refuses to provide a refund even though the order has clearly been lost in the mail. I will be addressing this with my credit card company.

I ordered a puzzle from this company over two months ago. 5 weeks after the order was placed I received the shipment notification--awesome, right? NOPE this hasn't moved locations since the shipment notification was sent. Customer service refuses to help. Their last email was to wait for the shipment status to change... well guess what? It's now been 4 weeks since this has shipped and it still hasn't moved!

Horrible product. I sent in a photo as a gift for a friend who just lost there dog. I paid for VIP shipping which was just a waste of money because to took the full normal time to receive blanket. There was never a proof to approve and the picture on the blanket was so bad you can hardly tell what it is. Tried to get a reprint or refund but only offered me 10%.

I ordered a basketball doll with my grandsons face on it. I do agree that it did take longer than expected to get it, but I was very happy with the results. My grandson loved it. I would order from here again