Aptive has a rating of 3.2 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aptive most frequently mention great job. Aptive ranks 3rd among Home Care sites.
This company does not typically respond to reviews
No positive highlights yet
The representative James that came out was very knowledgeable and professional I would recommend him to our friends and family!
Scheduling is pathetic. Apparently you have to give up 4 hours of your life for every appointment. Contact always leads to unhelpful computerized calls followed by agents that speck English so poorly that everything has to be repeated 3-4 times. Service people do great. But their support coordinating their work will kill this company. Recommend employees to leave before company dies.
The representative James that came out was very knowledgeable and professional I would recommend him to our friends and family!
Mathias, the service tech, was professional and friendly. He paid attention to our needs and performed several requests including treating the bathrooms for silverfish and spraying the propane compartment on the bbq where creepy crawlies lie in wait.
Eusebio has done a great job during each visit. Knowing that we had an issue with roaches, he took his time to spray inside and outside our home.
They treat us very well and do a great. We've been with them for a long time and plan on staying. Thank you.
The gentleman did a great job. He called upon his arrival. He was professional and respectful. I appreciate his care with my lawn.
Products used:
Fire ant spray.
Tech arrived on time, explained what he'd be treating, and was super efficient at getting it done. Asked questions and sprayed problem areas to meet those needs. The hard part is waiting the short time to take full effect of our yard, and regain its use after being plagued with mosquitos and wasps. Great job!
Jesse was amazing! He was very thorough in explaining the entire process and treating our property. He walked me through what he did when he finished and answered all my questions. He let me know what to expect. He even sent photos of the service when he was done.
Our need for pest control was answered when the Aptive salesperson called on us. They came the next day, explained what had to be done and assured us that our pet birds were safe.
Thank you for working with my crazy schedule. You guys are Awesome! Always happy with James and who ever comes representing Aptive.
Blessings,
Wayne
Products used:
Pest spray and service
Scheduling is pathetic. Apparently you have to give up 4 hours of your life for every appointment. Contact always leads to unhelpful computerized calls followed by agents that speck English so poorly that everything has to be repeated 3-4 times. Service people do great. But their support coordinating their work will kill this company. Recommend employees to leave before company dies.
Tip for consumers:
Pathetic scheduling and customer support. Almost impossible to get real person to help. Still have bug problems after service. Plan to go back to local company.
He was very personable as well as patient. Answered my questions with confidence. Took his time/efficient.
Products used:
N/A
They were on time and very courteous and informative.They made sure we knew what all products were and what their purpose is. I would recommend them to anyone. Contact them for all your pest control needs!
Recently, I noticed that there is a wasp nest near the front exterior part of my home near my door. I don't believe it was taken down properly or I don't know if it was sprayed. The technician came out without me being home so I don't know exactly what he did. I would appreciate if I'm home when the technician does come out to do work, I also have been noticing spiderwebs in my front lawn as well. There have been a few bugs in my home that I had to kill myself so the barrier inside my home probably isn't done as well as I would like but other than that you guys have, good service from what I can tell I think that you're a little expensive, I probably will not be using your services in the future. I could possibly do the work myself..
Their cusomer account website is basically useless. Cannot view my service agreement. Cannot view what by service includes. Only documents are some photos of areas of my house. Does not tell me what exactly was done durng their visit. Any information requires me callling their customer service line which takes several minutes and unfortuately their customer service couldn't answer any of my questions as to where my service agreement could be found (fortunately I printed up a hard copy upon signing up with the reps at my home the day they visited to "sell"), where I find any informantion other than my payment and future visits. I'm very disappointed. Just call, because that website won't help you.
I've been with Aptive for several years now and am very pleased with the results of your services. All service technicians that have been to my house over the years have been great. One in particular I'd like to recognize is Tom! This guy is outstanding! Always in a good mood, always listens, always provides feedback, always vert thorough and just an all around great guy! We hope to see him again going forward.
Products used:
Pest control
Satisfied with the service the technician was knowledgeable super helpful and all around a great person Thank you!
We live on a lake and have issues annually with nuisance insects, spiders and wasps. Our technician, Anna, is very thorough and has done a great job for us. It's the best it's been for us in 7 years in this home
during this time of year.
The gentleman was respectful, friendly & VERY thorough! We hope the product works and look forward to continuing using your services. Thank you.
Products used:
Extermination Services
You need to be home and watch these people. They won't do their job and you will still have the problem you hired them for so they can keep your business! I have in our file to bait the mice boxes but they still continue to not to do that we have had them for over a year and have mice. They are not monitored when they are out doing your home's so they will not do the things you ask for. It's like job security for them. See them many times on my cameras of them just going around and dusting for cob webs and just leave afterwards. I have called many times and nothing gets resolved. Hire a another company if you want your pests gone! My cat does a better job than aptive!
Tip for consumers:
Customer service is not at all! You will still have pests by them not doing what is expected so you will keep their services. Go somewhere else!
Products used:
Pest control
The technician explained everything before and after and was very nice.
I am so very happy with this service.
Everyone is friendly and knowledgeable
Thank you
Products used:
Na
Aptive has serviced my residence for about 3 years now. I rarely see any spiders or insect in my house and when I do they're typically neutralized already.
Identified areas with the most bug activity and targeted specific types of bugs. Always effective at keeping the creepy crawlies away.
Products used:
Pest treatment
Ed was on time, professional in his work, and pleasant to talk to. He gave us pointers as first time homeowners which we greatly appreciate!
Love our Tech! He does a Great Job with Care! L Thank you! We have really no more Ants! The Tech takes time to care!