• Goldstartool

Overview

Goldstartool.com has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.

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Thumbnail of user whittlincharlie
1 review
0 helpful votes
October 29th, 2023
Verified purchase

Goldstar tools is a major scam!. Terrible quality tables, terrible support and flat out dishonest!
We bought, through Amazon a new machine and table. While the machine itself is well made, the table construction and quality was absolutely awful. Bad welds throughout, tabletop arrived with clear manufacturing screw ups, huge chips in the laminate with sloppy putty work to hide it, silk-screened metric markings are crooked and not even remotely accurate to measure off of. Machine does not fit properly and required additional shimming to even remove the bobbin access plate. Foot pedal pivots are crooked and one had a completely broken weld. Motor shipped was returned for refund/credit since it was the wrong one.
David, the owner, personally assured me over the phone, they would correct the issues.
I called back weeks later to see what was being done. I was referred to support. After nearly 2 weeks, We finally received a replacement foot pedal, but it was also bad quality and required bending to straighten the pivots.

I had also requested from David on the phone to exchange the brand new still boxed up motor for the correct upgraded servo motor and needle positioner setup. He personally agreed to that and advised me to return the motor for credit/refund, which we had to pay shipping to return. He charged us full retail price for the new servo motor and needle positioner, which we received about 2 weeks later. We returned the original motor the same day we requested the replacement. We have neither received a credit, a refund, or even acknowledgement of GoldStar Tools having received our return.
The new servo motor is fine, but the needle positioner unit remains unusable to this day as the installation parts they shipped were not correct and we have yet to receive any response from the company regarding the correct parts nor have we received any credit or refund. David will not return calls or acknowledge our continuing requests for support.
As far as I'm concerned GoldStar Tools has ripped us off for the motor and selling us a system we cannot use.

DO NOT BUY ANYTHING FROM THIS COMPANY!

Tip for consumers:
David A… the owner, lies about refunds or exchanges. Do not trust this company to support you after buying ANYTHING from them. Bait and switch tactics!

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