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Good Dog has a rating of 4.2 stars from 243 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Dog most frequently mention customer service, great experience, and entire process. Good Dog ranks 1st among Dog Breeding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
My wife and I could not be happier with the puppy we got from Jan. We acquired him at the age of 4 months and he was already trained for pee pads, sitting and shaking hands! He meshed with the shih tzu we already had at home in minutes and now they are inseparable. He is VERY smart also. All papers were included and the price paid was more than reasonable. My wife and I would highly recommend anyone seeking a shih tzu to consider Jan!
This app is a scam. They offer buyers protection and then don't honor it. I paid a $500 deposit, a $60 plane ticket, a $100 pet in cabin, a $76 dollar vet appointment because the breeder told me the day before she was too busy to get the puppy her 2nd shot, $75 to Uber for a ride to airport, $50 for crate to fly puppy home, plus toys and food for puppy. One hour before I had to leave for airport the breeder messaged me to tell me the puppy got bit by a snake. I have not been refunded any of my money. Please don't use this site!
My wife and I could not be happier with the puppy we got from Jan. We acquired him at the age of 4 months and he was already trained for pee pads, sitting and shaking hands! He meshed with the shih tzu we already had at home in minutes and now they are inseparable. He is VERY smart also. All papers were included and the price paid was more than reasonable. My wife and I would highly recommend anyone seeking a shih tzu to consider Jan!
My excellent little Lucky II is such an enjoyable creature!
He has personality.
He is playful and smart.
Not even 6 months old and learning to use the puppy pads already. 95% of the time...
He is starting to bark in enjoyment and also for alert if a stranger is at the door...he amazes me every day!
Everyone at my company loves him and he reciprocates with licking and twirling!
I chose Good Dog because every breeder I came across was not professional.
Good Dog was great!
Anna and Irina were so amenable to me. I was allowed to meet Lucky before I paid for him.
NOT sight unseen!
Irina and George were such excellent caregivers to their dogs. Wonderful experience!
Good dog matched me up with several breeders of the type of dog I was interested in. For protection all communication with the chosen breeder was through good dog and payments were through good dog app. Good dog has their standards that breeders must comply to so there is little chance to be a victim of a puppy scam. The breeder I chose was awesome, I was very pleased with her and I got the cutest and best Pug puppy ever.
To aid in finding reputable breeders of pugs and to not get taken in a puppy scam.
From beginning to end I found every person I spoke with to be courteous and very professional. They answer all my questions with care and made sure I thoroughly understood. I will recommend Good Dog to any and all friends who are looking for the perfect pup.
Thank you for your time and participation.
F.J SKIP MASCOLO
The LabFather
Your reputation with several breeders.
I was in search of a puppy for a friend. I found Bea on this site, it was perfect timing! My friend now owns a beautiful puppy to fill the void of losing his other one. The breeder was fantastic about getting in contact with me. I love the fact that Good Dog does the vetting for it's customers.
Honestly, I found this site by accident. After reading about your breeder requirements I felt confidant is selecting the puppy off this site.
This app is a scam. They offer buyers protection and then don't honor it. I paid a $500 deposit, a $60 plane ticket, a $100 pet in cabin, a $76 dollar vet appointment because the breeder told me the day before she was too busy to get the puppy her 2nd shot, $75 to Uber for a ride to airport, $50 for crate to fly puppy home, plus toys and food for puppy. One hour before I had to leave for airport the breeder messaged me to tell me the puppy got bit by a snake. I have not been refunded any of my money. Please don't use this site!
Good Dog was extremely helpful to choose our fur baby from their listing of reputable breeders. It gave us the confidence in purchasing and bringing our new pet home safely.
To help find a healthy and lovable pet to be part of our family.
We had such an amazing experience using Debbie Maness with Your Fuzzy Puppy and her nanny Frieda. My uncle and his family now have the cutest puppy, Pearlie, and she's everything they ever wanted! I would 100% recommend working with them! Thanks again :)
My wife and I recently used Good-Dog to find a dog breeder We were looking for a West Highland White Terrier We were reluctant to use online services to find a dog because of no physical contact
Good-Dog paired us with a breeder that was excellent and very knowledgeable with her trade - Deana Raymond was a very good communicator She text us photos at least twice a week of our puppies progress which made our online experience very physical, the photos showed a loving relationship between the breeder and the litter of puppies
We used a transport service that was provided by Deana to get our puppy from Alabama to Seattle The nanny Amanda also made photos of the trip and kept us touch all the way She was very caring she said that Mac didn't give her any trouble at all during the two flights and was very quiet
Mac arrived in good spirit and in excellent heath with shot records up to date and all of his papers in order Deana called us to make sure Mac arrived safely and told us that missing the puppy caused her to shad tears on the way home from the airport Truly a sign of a caring breeder
Working with Good-Dog and Deana Raymond made our online purchase very personal and exhilarating five stars for alll Thank You
I was impressed with how quickly they responded to a question. Very professional. Very knowledgeable.
Tip for consumers:
Site was wonderful
Products used:
Purchased a fur-baby
I looked at all the breeders that sold F1b Cockapoos. I narrows it down to 3. One retired the parent dog that I was interested in, another didn't respond for several days. Shepherdsfold cockapoos responded and seemed the perfect fit for us. It has worked out great and Christie Peterson was the best. We couldn't be more pleased with our little Sadie!
To find a reputable breeder
Found the dog we wanted, paid the deposit through the website. My wife flew across the country to pick the dog up. It was a completely different dog. We questioned them... Immediately they refunded our money and left... There will be legal action with the breeder and the website. Just horrible people. There are many other websites out there that are 100% legit... Do not use GOOD DOG... YOU WILL LOSE YOUR MONEY!
Hi Jack,
Thank you for reaching out. We’re so sorry to hear that you didn’t have the experience you came to us for, and understand how upsetting this situation must have been.
We take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. As a result of our investigation, this breeder has been removed from our platform.
We understand that a member of our Care team has tried to get in touch with you to share updates on this situation. Please do not hesitate to give us a call back anytime at 855-446-6336 or email us at help@gooddog.com. We’re here to help you every step of the way!
Again, we are so sorry to hear about your experience so far, and we look forward to continuing to support you and help you reach a resolution.
Warmly,
The Good Dog Team
Our breeder was super responsive and did an amazing job with raising this dog and the logistics for adoption!
It was so easy to search and filter to your preferred do
G.D. Was very helpful. They seemed genuinely caring. They searched nationwide for a chessie puppy for me. Although I found one on my own,I was able to use GD to pay the breeder and stay in touch with her through the GD app
We got a delightful small Maltipoo with Big Ears ready for flying. She has a wonderful disposition and is very energetic and fun. The breeder was excellent and took a great deal of care to prepare us and our pup for our new life together.
Location of breeders close to our home so we could visit the dog before we bought one. Liked the standards established for breeders.
They do not let you take the service fee off. I even called and they told me it would be on the next page after entering in the card info. However I was then charged and never saw the option for "Friends and Family" at 0 cost. Now they are not responding.
Hi Lloyd,
Thank you so much for reaching out! We're glad to see that a member of our team was able to quickly assist you and take care of refunding this optional Protection & Support fee for you. Please do not hesitate to reach out if there's anything else we can help you with by emailing help@gooddog.com or calling 855-446-6336.
Warmly,
The Good Dog Team
I hope that someone learns from my experience. Do not use this website or any of their Breeders. I purchased a 9 week old cockapoo. The breeders paperwork from her vet signed off as healthy and normal in all aspects, including oral cavity and legs/gait. I took him to my vet, who immediately noted an underbite and bow hind legs. My vet issued Unfit for Purchase certificate.
I presented all of this to the Good Dog Care Team Manager. She said the breeders vet said the puppy was fine. So, the congenital defects just happened in 4 days. I had the puppy sent from AR, over 1,300 miles away. I can return him, at my expense and hope that I get reimbursed. The horrible breeder, *, at PineHavenDoodles still has puppies listed on GoodDog site. They haven't even removed her. Statement from GoodDog is that the Breeder meets their standards. Apparently they have no standards.
I can't believe I fell for this.
Please listen to all the reviews unless you want nothing but heartbreak for the future.
Hi Marie,
Thank you for reaching out. We’re glad that our team has been able to work with you through this issue and communicate with the breeder on your behalf over the past few days
We understand that the breeder has offered you a full refund of your dog payments, as well as additional funds that can be used towards transportation costs of getting the pup back to the breeder.
As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. In line with this process, our team reviewed all documentation provided and determined that the breeder is in compliance with our Community Standards at this time.
We hope this answers your remaining questions, and wish you nothing but the best.
- The Good Dog Team
I went in person found the puppy that I would love to have Meka terrific and shares his progress
I found a wonderful pup from a terrific breeder! The entire process from search to purchase was smooth. Very clear communications, easy to navigate the website. I really appreciate the service(s) Good Dog provides.
Quality of pups, breeders. Guarantees, standards for each pup. I felt secure in my choice.
I had a wonderful experience with Good Dog. I was able to find my awesome breeder and as a result have brought home my dream puppy. I like the fact that the financial transaction is done through the app. I think that is a plus for breeder and seller.
I found my puppy on the app and felt confident and more secure dealing with a breeder that is part of your network.
Found our first dachshund puppy to adopt in January- communicated with breeder weekly as she sent updates and pictures. She was very helpful in answering all questions promptly and sounded very legit. A month before we were to get our puppy she messaged me and said she took him to vet for worming and next day he didn't look well. She took him back to the vet and vet told her to take him back home to be with mother dog. She said he passed away overnight and he passed from fading puppy syndrome. Never hearing about that I goggled it and thought well maybe that was what happened. She said in 5 years she had been breeding dachshunds she never had that happen. I asked if our puppy was the only one who passed and she said yes. She offered to refund money or we could use that deposit to have first choice on next liter- we decided we'd pick another one from next liter. She said they were due any day but after 10 days and checking on when they were coming she said they were born. We picked out another male black and tan because she said there were 4 in this liter. We got weekly updates for 3 weeks because they were born Feb6th. Mind you these messages which started back in January were on a continuing thread on gooddog messages. This past Saturday the messages were all gone and she blocked me because I couldn't reach her in any way- everything I tried to send would not go through. I set up another good dog account through my husbands email and name spelled differently to see if I could contact her through that. It worked- I inquired about new liter pups that she had and got many replies.
This breeder is obviously not legit!, what is Good Dog going to do about my 300$ deposit and fees initially paid in January?
Hi Laurie,
Thank you so much for reaching out. We’re so sorry to hear that you didn’t have the experience you came to us for, and understand how upsetting this situation must have been.
We’re glad our Care team was able to support you as we worked through this issue towards a resolution and refund. As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. We can assure you that your complaints have been taken seriously and we are actively looking into the program to make sure this doesn’t happen again.
Please feel free to call/text us at 855-446-6336, or email us at help@gooddog.com if there is anything else we can do to support you!
Warmly,
The Good Dog Team
Wonderful Breeder, healthy clean pups, met me so I didn't need to drive all the way north saving time they pup needed to be in the car. We would get another dog from her in a heartbeat!
I chose Good Dog after I had a puppy scam, there were no puppies they just wanted to cheat me out of money.
Finding Good Dog was a gift. I felt confident that the Breeders were being held to a high standard. I also felt more confident and safer in the process knowing a reliable Company had my back in the event I needed assistance.
I chose Good Dog because I liked the vast options with respect to accountable breeders and number of dogs available at the price, location and availability time that worked for me. Having pictures of the puppies and their parents as well as the health history of the bloodline was a sway point for using Good Dog. The flexibility to search for my new dog at my convenience (over time with no pressure) in combination with the security of third party facilitation of the communication between myself and the Breeder (regarding the contract implementation and payment process) was a dream. I liked the ability to make payments and I appreciated the security of the contract. I liked being able to keep in touch with my Breeder while waiting for my pup to be old enough to come home and I loved sharing pictures and hearing updates on my pups life as she grew via this secure website. The customer service Good Dog provides is excellent and the extras with respect to information about what to expect, pup training and even pet insurance are super.
We brought Glori Grace home when she was just 8 weeks old and weighed 6 pounds. Now she is almost 11 weeks old and weighs 10 pounds. She has had most of her shots and will complete them pretty soon. She is so precious and we adore her. She can be a little feisty at times, but then puppies are like that when they are young. We feed her Farmer's Dog food which is the BEST food on the market. Trust me! And she loves it. She has tons of chew toys, 2 pink crates, tons of chew toys and 3 doggie beds. We love on her, hold and pet her all the time and we are a close family. We are so grateful we found her breeder, Paula through you. Glori Grace is the love of our lives!
You first of all offered a lower price and because her breeder was within driving distance. So glad we found our puppy through ou and our breeder!
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Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Hi Rita,
Thank you for reaching out. We are so sorry to hear about this situation, and are glad to know that a member of our support team is already working through this with you to help you reach a resolution.
We understand that they shared the necessary next steps you’d need to take and documentation we’d need to receive in order to move our investigation process forward. Please do not hesitate to respond directly to our emails with any questions, or give us a call anytime at 855-446-6336. We’re here to help you every step of the way!
Again, we are so sorry to hear about your experience so far, and we look forward to continuing to support you and help you reach a resolution.
Warmly,
The Good Dog Team