Gosplitty

Bought hotel rooms, only to be told that there "was an error" with the booking, which seems to be the same line they give to all customers. Still waiting for the funds to be refunded. Now flying to Berlin with no hotel rooms booked as can't afford to book them again, as had allocated set funds for this. VERY DISAPPOINTED! It's a scam all round. Every site that has reviews! DO NOT TRUST! Thanks for ruining our trip to Berlin!

Husband had a heart attack and I was given the news that he had one percent chance of living, cancelled the hotel weeks before arrival. Put in for a credit with my Visa, this Gosplitty sad excuse for a company rebilled me again. Don't ever book anything with them. It has taken me hours to try and get this charge removed - all this trying to deal with a life/death situation. Horrible just horrible people. BEWARE!

I'd give them zero stars if I could. They emailed me a receipt and said that it wouldn't act as a confirmation but the confirmation would be emailed shortly. I never received it. If I had, I would have noticed where we were confirmed for the wrong hotel room; a handicap king room instead of a standard two queen room for an 8-night stay. The hotel wouldn't fix it because they were totally booked and they couldn't do much since we booked through a third party. Emailed their customer service and never got a response. Tried calling several times and no one answers or calls back. Absolutely ridiculous! BEWARE!

Reviewers
This company agreed to reimburse us for a total disaster trip booked by them but never did…. We contacted the BBB with copies of all the documents showing this company had screwed our vacation and the email where they claimed to have reimbursed us and GoSplitty never replied to the BBB request for information. They never reimbursed either. They are twisted, irresponsible, liars who will ruin your vacation and leave you stranded. DON'T book with this company - if anything goes wrong with your reservations they will leave out to figure it out yourself and you better have some extra dollars to find a new hotel and get home.

I swear to God avoid this website at all cost. Its cheaper but It will give you so much pain. I read the reviews and still booked through them and I can't tell you enough not to get anything from them. I regret.
I booked a room for 4 nights on March 30 2024. To this day (May 15th 2024) I am calling and emailing them every 2 days but they are not able to confirm my reservation. The hotel I booked from say my booking is not showing on their system and many other reviews will tell you this. I will travel more than 5000km to reach my destination in a few days and this website is not able to inform me if my booking is confirmed or not. I have been waiting for the past two weeks its a sham

Never ever book with this company; they're looting people's money. I stayed five nights at their hotel and they charged me for nine nights. They don't pick up your phone and don't reply to your e-mails. This compnay is a big SCAM!

I booked a hotel suite through them, paid them in full and they never paid the hotel. I had to pay the hotel directly for the full amount and have been trying for the past 4 months to get them to give the money they stole back to me. The hotel and I have provided them with the proof they said they needed to refund the money, but yet they just keep dismissing me and said they are working on the issue. Like others have mentioned, it is extremely difficult to get in touch with anyone over the phone. I truly believe that this is a sham company and I have reached out to request legal assistance to get my money back.

I do not recommend ever booking through them!

They've taken an extra $300 out of my account. Sent them an email days ago, not so much as a confirmation of receipt back. Phone number is down. So I guess they've just stolen money out of my account?

I was reluctant on using go splitty as well. Fortunately immediately after I booked, I called the hotel and they gave me a confirmation that I have a room. 👍

A friend recommended them to me. Said" book this for 40$ a night" before the weekend. I should've smelled a rat. 277$ for 5 days? I thought it might be a two or three star hotel. We went to check in and it was hands down 5 star hotel.This price was really too good to be true. It was near Radio City Music Hall and Rockefeller Center. Ritzy area. First the manager couldn't find the reservation. He was on the phone for close to an hour… when someone answered and he told them the situation… they hung up. This was when I knew I was in trouble. My bank notified me and my account is now restricted. Thankfully I didn't lose a lot… 277 won't bankrupt us. Could've been worse in our situation. These $#*!s need to be locked up and definitely ran out of business. I wish I checked Google first. Please DO NOT USE THEM. Big scammers. There are plenty other trustworthy sites like Booking.com, Hotels.com, Travelocity etc.

RUINED MY DAUGHTERS COLLEGE GRADUATION. Booked the room they took the money BUT NEVER SENT TO HOTEL! THEY FLAT OUT DONT ANSWER THE PHONE EVER. They prey on people who can't afford a lot and they don't care. AVOID AT ALL COST.

I booked with this agency 4 night in a hotel in north africa, but when i arrived at the hotel on july 12 i was surprised that the hotel was not notified of my reservation, i tried to contact the horrible agency, i spent most of the day in the street, and the moment i managed to contact the agency the lady told me that we are sorry we forgot to contact the reservation service of the hotel and acutually the hotel does not have any free room. Try to find another hotel and we'll reimburse you, so I took a cab and went around looking for a hotel, I found a hotel that cost me double what I paid for the agency, I contacted the agency to confirm the reimbursement, indeed the lady she told me pay and send us the invoice we'll reimburse you, and so far I have received nothing, and even they do not answer my calls and my email.
Be careful not to fall into this agency's trap
I lost $988 the agency won't refund me
Samirk

Do not waste your time or money! This is a huge scam! I paid for a hotel prior to checking in. Upon checking in, I was told that payment was not received and that I would need to pay for the room. They had my name but not payment. I have called this fraudulent website almost daily since then (3 weeks) and keep being told they are working on my case and they will get back to me in 24 hours after contacting the hotel. They do not update me within 24 hours and the hotel has not heard from them once! Do not use this, save yourself time and use a reputable 3rd party because this one is not it!

Do not use this go splittyservice. They will tell you one thing to get you to complete the registration with your credit card information then not follow up. I was told on a follow up call FROM THEM, after initially declining their offer for booking that parking fees were being waved if I completed the confirmation process. Once the billing charges were approved, they would send me emails stating the parking was free. Upon arrival, I learned they lied to me and I was responsible for the parking. Trying to call the customer service was a joke. Could not reach a real person and only listened to pre recorded messaging that an agent will be with you soon and to stay on the line but then the system would hang up on you. I tried for 2 hrs before finally talking to an agent and she said she would investigate and contact me. NOTHING!
This is a scam outfit and I will be reporting them to the Better Business Bureau. The hotel said they are affiliated with Priceline and the agents will tell you anything to get their commission.

These pieces of turd kept my money and never paid the hotel. They are a bunch of third world losers who might have stolen my money but they still live in a crappy country with their crappy lives!

They wrote ALL fees were included upon payment. This is not true. I was charged 150 dollars for resort fees upon checkout from the hotel on my card that I left for incidentals.

This site is a scam, they charge you, don't let you cancel and don't actually book the hotel you paid them for. Terrible customer service too, the cheap prices are in fact too good to be true.

Booked a hotel room through Gosplitty and the hotel went out of business prior to my check in date. Gosplitty refused to refund my money, saying I didn't fallow their cancelation policy.

DO NOT USE GO SPITTY TO BOOK ANYTHING.THEY DO NOT ANSWER THE PHONES,YOU HAVE TO CALL HUNDREDS IF TIMES AND THEY WILL LIE WHEN YOU TALK TO SOMEOME.I BOOKED A HOTEL WITH THEM AND WE ARRIVED TO THE ROOM THE AIR WAS ON FULL BLAST AND YOU COULD SMELL MILDEW,SO I TOUCH THE CARPET WHICH WAS STILL DAMP SO IT WAS LIKE THE ROOM FLOODED WETTING THE CARPET AND THEY WAS TRYING TO DRY IT BEFORE WE ARRIVED.THE BATHROOM CURTAINS WAS DIRTY AND SO WAS THE RESTROOM.THE HOTEL WAS SOLD OUT WHICH LEFT ME TO SPEND ANOTHER $750 FOR A BETTER ROOM AT ANOTHER HOTEL.IT TOOK ME THREE DAYS TO TALK TO SOMEONE FROM GOSPITTY AND THEN A WEEK TO TWO WEEKS WOULD Pass still not hearing anything.The manager at the hotel gave me his name and line number to give to go Spitty to call him because he wanted to recommend they give my money back,so I gave them the info and another week pass so I called the manager at the hotel back and he said they had not reached out to him which when I spoke to the next person from go Spitty they said they was waiting on him,which was a lie.GO SPITTY IS NOT A GOOD SITE TO USE BECAUSE IF THERE IS A PROBLEM WITH YOUR ROOM THEY DO NOT WANT TO GIVE YOUR MONEY BACK IR Accommodate YOU THIS THE #1 WORST SIRE TO BOOK ANYTHING.PLEASE DO NOT USE THIS SITE,ALL THEY WANT IS MONEY,THEY DON'T CARE WHAT CONDITION YOUR ROOM IS.I HAVE BEEN STILL CALLING AND NO ONE EVER ANSWER THE PHONES. IM WRITING THIS REVIEW SO OTHERS DON'T GO THROUGH WHAT I HAD TO WHICH I AM OUT OF 624$ FOR A ROOM THAT WAS NOT FIT TO STAY IN.They will send you message after you call about three times and say they are working on it then you want hear anything else from them.I WOULD GIVE A ZERO STAR IF I COULD

No app available, no customer service, no refund and fake refund offer, sight falsely changes peramiters so it's not working correctly. Absolutely garbage

I'd give them zero stars if I could stay away at any cost Customer service 100%liars STAY AWY at any cost

Impossible de me faire rembourser une nuit d'hôtel payée mais non réservée. Plusieurs mails envoyés sans effet

Seemed like a good price. I asked about any other fees and was told no. After my stay I was hit with more fees.