GrouponGoods

Can I rate it ZERO stars? This is my third review of Groupon (first being in 2011) and I still strongly advise everyone - businesses and customers alike - to run away from it as fast as you can. Their business model is ridiculous. They should have collapsed years ago with their modus operandi, and only survived to this day because they got financing from floating their shares on stock exchange. If you read my review from 2019, you may have wondered - "wtf he's talking about? I googled GRPN stock and it's $50 today?!" Duh! After 1:20 reverse split in 2020... so it's about $2.5 in "old value" now. Nothing speaks louder about the quality of the business than money. Groupon is a very clear case. You've heard me: RUN!

Bought a set of cast iron pots.

Box they came in worth more than pots. Offered credit to groupon account. Worthless as I wouldnt buy anything from this company again. Absolute worthless crap.

I just ordered 20$ worth of stuff from groupon that would have cost me trike if I bought it somewhere else. Great site.

We bought a rattan garden furniture and when putting it together we noticed we only received 8left side for the chairs (instead of 4left and 4 right). I contacted Groupon and was advised the merchant would not resent anything and were offered a return or voucher.So far not bad! We choose to get our money back and I was told we will get a free return collection. It has been more then 6 weeks and I have been in contact with Groupon every week where I was told the issue has been escaped or they are coming to collect but that has not happen!

A refund or to return anything for exchange. I have tried several times to just exchange product that came in defective or was not able to be given to the person I have purchased it for under different circumstances. One being I purchased some thing from my daughter and massage. When it came time to get my daughter a massage the girl now has something that she cannot touch anybody. So I am out the $50 that I paid for the massage because Groupon will not get back to me.
Today I just received a infrared thermometer that I ordered thinking it would be an easy way to read temperatures of anybody in my household being this is a new thing. Much easier with the new thermometers than the old style. But mine came today and I've tried six sets of batteries in it and it will not even come on. Once again I have tried Groupon to get an exchange for my product or a return and Groupon sites says it is under construction. Which is the most common thing you get with Groupon if there is any response at all.
So, I don't know for sure if I would recommend Groupon. I have got good products as well as terrible products. Some of my good outweighed my bad. But losing $50 as a Christmas gift. I'm really not happy about and now this. I guess you could say I am just tired of not being able to get a hold of them.

First, their customer service is the worst :( I purchased a year subscription on one of their tutoring service and was giving a ddfective code, now im playing hide n seek with the company and groupon for legimate code to use. And why on earth it seems like all of their clothing items are paper cheap quality? Always ripped and always late :( Im starting to feel like Groupon is a scam :( What kind of business practice is that? Im about to cancel my account with them asap.

Ordered 4 week ago and no delivery. Chased them for them to say can't locate order. Checked with PayPal and money taken on day of order. Now been told by them to contact the supplier directly - The Vineyard club. Guess what they can't locate order either. Will give a few more days or go back to pay pal for direct refund. 4 weeks now not acceptable

I have purchased several deals and products from this website. The products are shipped after one week of order, and are arrived within three weeks. The customer service is prompt, polite and helpful. They usually reply me the next day after I left them an email message. The site sells vast variety of products, discounted deals in service, and discounted entertainment tickets, too. And they are obviously cheaper than regular price. It is a cool purchase website not only for shopping, but finding deals in service and family entertainment, too.

Take note, the daily deals on Groupon don't match up to the quality that their competitors offer. I ordered a jacket and it was the most flimsy piece of cloth that I use it as a smock for gardening.

Why didn't I send it back? The process was convoluted and upon closer research, the supplier was a cheap wholesaler of clothes known for less than perfect items. I suppose I should have been grateful that it fit.

The total time it took to get to me was six weeks. Tracking was non-existent and queries went unanswered.

Had a problem understanding directions but got help from a nursing student.

I love this site, i have the app on my iphone and i use it all the time. I have bought a tablet, suit, leather jacket, phone, and numerous other items in the past year and a half. The prices are great and i tell everyone about the site as much as i can. I've saved hundreds so far. My only problem is that the two week shipping time can sometimes make me just use Amazon and the abundance of sexual pleasure devices is disconcerting to say the least.

After requesting a return label for recent purchase, receipts of past oders and access to years worth of my order history from Ideel/Ideeli now know as Groupon. I received a reply for my request of a return label.
Here is the email I received telling me my 14 day return period had pasted... Really I've been requesting a return since the day I received the delivery. Not surprising however you would think a company like Groupon would not need to rip off customers for pennies.

Your Support Question

Hi British,
I'm very sorry for the trouble. All Ideel Goods must be returned within 14 days of the shipping date.
Unfortunately, if it has been more than 14 days since we shipped the item, then returns will not be accepted. I apologize for the inconvenience.
If you have any further questions, please let me know.
Regards,
Rajesh B

They do not stand behind the merchandise they sell. Also too many hoops to step through to buy some of their stuff. Groupon would not allow me to exchange a lightning cable that I bought a three weeks earlier. They said I was past my 15 day return limit. This goes against the covenant of good faith and fair dealing. I bought a spare cable, when I finally got around to using it, it did not work. They did not want to hear about it. Basically they customer service person said I don't give a s*it. I've also bought other stuff previously of what turned out to be of low quality. I will never use Groupon again.

Worst service ever. Rude and incompetent

We purchased from Groupon last year Rattan Garden Furniture. After the first time of rain rusty water started to leak from the legs of the table and some of the chairs which stained our Indian Sandstone Terrace. Groupon said that they could not offer a replacement as they were out of stock but offered a refund provided we packed it all up in its original packaging which was not possible as we did not have the original packaging We have since purchased a cover which has helped a little with the problem. Since the purchase we have learnt that most of these cheap imports by Groupon have steel framework and the more reputable manufactures use aluminium for their frames which of course does not rust. SO BEWARE and ask Groupon if steel or aluminium!

I've purchased deals on getaways, classes, dinning, family activities, etc. I've received gifts from friends with no issues. When I wanted to make a return, I didn't have any issues. Customer service reps are friendly and helpful. I enjoy Groupon site and app

After only two messages. Groupon let me return something that wasn't as described. I am very impressed with their customer service. Didn't take days or threats. Two days two emails and it is all resolved.
I have bought services and products from Groupon and have had great experience with them.
Thanks Groupon!

Orders dog clippers, super cheap price, fine print said they were returnable, and that all merchandise is shipped w/i 10 days. Received them 4 weeks later, can't return them, bummer..

I recently wrote a very negative review of Groupon's Bag of Swag deal. I am now writing to say how pleased I am with their Customer Service after I complained about the stuff I was sent. I had prompt attention and response to my complaint and with it a return label. I returned the stuff straight away and got a reply as soon as the goods were received to acknowledge it and also to inform me that I have been given a full refund including the postage. So, much as I am disappointed with the actual goods, I have to give credit where it's due and say their Customer Service is excellent. My contact for this in Groupon was Nithin Kumar who answered my complaint with politeness and followed up all the way through. He has also said he will pass on my comments to the right department which I hope he will do to prevent other customers having the same disappointing experience.

I bought the "doorbuster deal" for a supposedly authentic Celine bag. Bag is a bad fake. The silver stamping on the front looks bad, the heat stamp inside is crooked, the dustbag isn't even the same felt material as an authentic. How are they still selling counterfeit bags, it's illegal?!

I ordered something three weeks ago and surprise still don't have it. Now I need to run out and replace it as it was a Christmas gift. This has happened constantly with this company! I will never order anything through them again! They sent my things to NJ and I live in FL!

I've ordered an aduro macbook case and a Blemish extractor. Both orders came in within 2 weeks. So far I haven't had any problems. I gave Groupon 5 stars because I've ordered boots but they ran out of stock. So groupon refunded me and also gave me $10 groupon bucks to be used on anything. I will continue to purchase from Groupon Goods.

I ordered a selfie stick and I received it a week later, when I opened the package, all the parts was different and didn't fit. I emailed the support team and they told me bs and apologized. WASTE OF MONEY