Haband

I ordered medium underwear. What they sent had a medium label but is 38 inches. Thy refused to offer free return or to just simply send a smaller size. Instead they wanted me to package it up and take it for shipping. I explained that this was very difficult form and for them to arrange pick up. They refused.

I ordered women's pants in October 2022. It took about 2 months to get them. When they arrive, they're the wrong size. I sent them back to get the right size. It took them another month to tell me they didn't have the size I wanted. I wanted a refund. I'm still waiting on the refund as of January 21,2023. I keep calling them about this. They keep telling me they have to escalate the issue. I am fed up with them!

I stongly advise against buying shoes from Haband: Their sizing is hopelessly erratic. Their "9 1/2" can be too loose for street wear or so tight that it is painful to take 3 steps in them.

This was my first purchase from Haband. I ordered some Large Tee Shirts and a pair of jeans. I thought the large shirts might accentuate my middle! But they fit really well. I was impressed. Also, the jeans fit very well and the denim seems heavier and of better quality than the Wrangler's and Rustler's I've bought recently. So why 3 1/2 stars? I thought shipping was extremely slow. I ordered on May 7 and received on May 20. A day short of 2 weeks. They advertise 6-8 business days for shipping. Maybe Amazon has spoiled me! I also had a 10% coupon, but they only took 10% off one item. So I only saved about $2 on a nearly $60 order. Not too impressive. Also, I noticed a $9.99 charge to return an order. I think that's pretty crappy for such slow shipping. I would order again, but I would lower my expectations on service.

I found a pair of shoes on this website & ordered WITHOUT becoming a member. Then catalogs started coming. I have a small box at a servicing center to receive mail. I do not NEED nor DESIRE to have it filled with useless catalogs. I informed them on least 2 occasions in various methods, (since you can't seem to email them without being a member) & they have ignored my request to STOP SENDING ME CATALOGS. Just received another yesterday. Hence this review!

I'm usually satisfied with the quality, so long as I'm careful to order exactly what suits me.

I'm not pleased with the exchange/return arrangements, where returned merchandise ships back for"free", using pre-printed supplied label, but a flat $10 is charged back for the trouble. This makes few returns worth the effort and I have kept and altered clothes rather than suffer this indignity. There is no alternative to this arrangement.

I was a little worried after reading reviews about late shippments and other complaints. My order arrived sooner then I expected. I made an online order on Monday and it arrived on Thrusday. The 3 blouses I ordered were quality, lovely and true to size. They were also quick to respond to any concerns I had.

I purchased slip-on shoes. I am old guy with diabetes who can't wear tie shoes due to high instep cutting off circulation. The shoes were tighter than tie shoes. Also for the SECOND time they shipped the wrong color product. I have to pay $10. Return shipping. I lost a lot of weight and need new clothes but it won't be from Haband!

I ordered two lined jackets for winter. They took longer than most places to ship but I am very pleased with the jackets. They were on sale too.

I ordered 2 sweaters for my mom for Mother's Day. After a month and 3 phone calls, they still haven't shipped and Haband won't let me cancel the order. At least I paid through PayPal and haven't been charged, but they told me that when they do ship, it will be my 96 year old mother's job to return them for a refund (I got her something else for Mother's Day). Don't order from these people!

I ordered the clothing last month and just today got a message they were processing my order. $#*!, I could have drove to California back to Missouri then returned the product and back home before they processed my order. I DO NOT recommend these slow people! Here I come Sears, Macy's and Walmart for the one- day service.

I ordered a pair of boots. I never got an email confirmation or anything.

They charged my card though. When I wrote to customer service they had no record of me ordering anything.

I told them I wanted to cancel the order because I needed it in a time frame. Plus they didn't even have my order.

They asked me to prove they charged me to mail them my entire statement in the mail. They must be crazy I'm not ok with that. You should never have to send your bank statement to an e-commerce site. That is not right. Not sure what kind of company this is.

I just disputed filed a dispute on my card for the charge.

I have purchased clothing from Haband. They used to be worth the price (affordability). The 'Hidden Elastic' jeans are noticeably thinner material & the hidden elastic does not work well. The 'snap-tastic' flannel shirts 'unsnap' during wear. Secondly, unlike almost all other online sellers these days, Haband makes you pay for returns regardless of whose at fault. Plus, they don't answer emails ever, forcing you to call "customer service" and speak to a person in another country who usually reads answers off a cheat sheet. (Robots). *Also, Sitejabber wouldn't let me download images.

Ordered the wrong sizes over weekend. Customer service not open on weekends. Sent two emails telling them I need to change or cancel. They Refused. Said it was processed. But it wasn't shipped and wouldn't be shipped for days. No way to reach management or headquarters staff. Worst experience I've had. I will be forced to pay for their return. Spent hours on the phone and got no where. What a nightmare.

I ordered 3 jackets, I got one jacket, the other two were on back order for a birthday. I then realized would not get here on time, so decided to cancel. The representative said they could not cancel and gave a date of shipping. This meant weeks of additional waiting. This company is the worst, will not be buying again, its too frustrating trying to get straight answers. Buyer Beware!

I am giving a 1 star as the clothes look decent. I ordered 3 sweat shirt in October 2021. They mailed me 2 of them in October and one did not come until end of November. I tried the first two, they are M size and I am 5' 9" tall. Hands are so long they are covering my fingers. I waited till I received the third item to mail them back together to save one return fee of $9.99. I spoke to Ms. Lee who took the call first and Ms. Karen the supervisor. According both of them my first packet received date has passed 90 days and I must have send it in 2 return packages. I requested them to consider last package delivery date as the date of sale. They were not able to do it. I must have checked their rating of 1.5 stars before purchase

I have bought their Active Joe elastic waist lounge pants for 6+ years. Good enough quality for the low price. Recently pulled a new pair out of my drawer (nearly 3 years after purchase) to find that it had no zipper fly... just sown shut where there should have, and always has been a zipper. They refused to give me a refund or exchange because of their 90 day returns policy. Unworn, defective product should always be exchangeable!

I do not know what this $25 bill was for. But you billed me two late fees of $39 each for $78.
Total is $108, I paid this so as not to ruin my credit. But you are legal robbers.
I was a frequent buyer, but will never buy again.

This company sells good products at a fair price but God help you if you have a problem with an order. They people you speak with speak broken english and cannot understand your problem as you tell them about it I have now been charged for shipping 3 times to return an item when I was told it would be no charge since it was their mistake. I have been sent the wrong item 3 times and still dont have my correct item. I will just throw it out and never use them again. Also many items are not true to size and therein lies the biggest problem.

I purchased a pair of Duck shoes from Haband last year but didn't start wearing them till a few months age. The elastic that keeps the shoe on started ripping by the second month I wore them. Haband said they have a 90 day warranty so I guess I can just stick these shoes up my@!. I was not going to even write this review till I saw that out of 91 reviews they pretty much suck. If you buy from them, don't expect much warranty or help!

I ordered 3 shirts several years ago for my husband. They fit perfectly and he loved them. So I ordered 3 more when he needed more. All of them were supposed to be large. When I received them, 2 shirts were L and 1 was XL and not even the color I had ordered. I called customer service and the lady said to mail it back at my expense and they would take care of it. Well, I sent it back and for their mistake, the return cost me almost as much as the shirt did. Plus, the one they sent me was not the color I asked for. I now put their catalogues in the trash as soon as they come in the mail. GOOD BYE, haband! Customer service is lousey.

Worst experience ever. Order was the wrong item so I returned it. They sent the same item again. Each time they charged me $9.99 for postage! Cancelled order after talking to an agent who said they would not refund postage charges even though they shipped the wrong item twice! Beware of returning items to this company.

I had ordered some clothing and then a few days later made another order. I actually did not read reviews for the company site before ordering. I read the poor reviews after the second order was processed and I was more than a little worried that I had made a bad move. I was pleasantly surprised that both orders arrived in less than a week, all of the clothing arrived and was as advertised. Quality was overall pretty good or definitely a least equal to the low price I paid. Sizes were correct and true to usual sizes (all items were plus sized for both men/women's clothing.) I found the shopping experience overall good and will order from them again and hope future purchases go as well.