• Hair Vivi

Hair Vivi

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Overview

Hair Vivi has a rating of 4.0 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Hair Vivi ranks 9th among Wigs sites.

  • Service
    21
  • Value
    21
  • Shipping
    21
  • Returns
    12
  • Quality
    21
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
40
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How would you rate Hair Vivi?
Top Positive Review

“These hair are amazing!”

Molly H.
9/6/24

These hair are amazing! Exactly like the picture presented, the hair is so soft and neat, it's really worth it! The customer service was also incredible, they kept me aware of everything, the small gifts provided with the product are so cute thank you very much, I will certainly buy again

Top Critical Review

“Not human hair”

Vanessa L.
7/12/22

They sent me a wig with human hair in the front and a synthetic blend in the back but their website claims their wigs are 100% human hair. When I brought this issue up to their customer service they told me that "it is human hair because their main market is a high end market". I do not recommend them. They lack integrity and they will sell you anything. The cap construction and lace were well done but the hair is not as advertised. For $400, you can get a human hair wig elsewhere and invest in a quality install instead.

Reviews (49)

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customer service (23)
Thumbnail of user mollyh301
North Carolina
1 review
1 helpful vote
  • Send Message
September 6th, 2024
Verified purchase

These hair are amazing! Exactly like the picture presented, the hair is so soft and neat, it's really worth it! The customer service was also incredible, they kept me aware of everything, the small gifts provided with the product are so cute thank you very much, I will certainly buy again

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user tracyb1644
Texas
1 review
1 helpful vote
  • Send Message
September 6th, 2024
Verified purchase

Good hair and good lace! Full and nice and soft, Install was good and didn't shed or anything!LOVE IT.Quick shipping.When I received the hair it was nice and soft didn't smell bad and was plucked.I didn't install it right away wait for my birthday after washing it still was soft has little to no shedding. It has been on my head for 3 days now and still no complaints. I would definitely buy this hair again in the future.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user sherrik176
Georgia
1 review
3 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

The Janice unit is a little more curly than pictured, but it is gorgeous. The quality and craftmanship is outstanding.The wig process started slow, but DHL shipping and tracking is fast.I have purchased many lace units over the years, but hairvivi is by far the best in hair quality, and the unit is very well constructed. I have book marked this site, and here is where I will shop.Because of the delay of processing, they sent some gifts along with the package. Thanks for all the extras...wow! Free stuff... that is very rare these days.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user darlenem677
Florida
1 review
2 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

This is my first wig purchase, and I am thrilled with it. When I wear it, I am inundated with compliments. The color I picked is auburn brown highlights and it is perfect. As it is my first, it still seems strange to be wearing something on my head when I first installed it, but it has encouraged me to try something new. I am 54, and I think it probably takes 20 years off my age.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user fallonk8
California
1 review
4 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

The item was a little slow with delivery because DHL gave it to USPS which caused the delay. But on the good side, it is soft, the layers are perfect and it is very pretty. My hair is a little thinning due to the covid treatments. I actually went bald. I have no choice but to use the wig! Looks amazing, & I look & feel like my previous head of hair was! I can't believe it is so fabulous!

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user bree10
GB
1 review
6 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

Hair VIVI understood the assignment! I tried adding some photos it was not allowing me for some reason, so strange. I fought with ordering from wig other dealers cause I was nervous about the color. Some wigs I purchased before are too dark and dull.However, hairvivi wigs natural color is dope and it's going to be easy to add a brown color myself to make it pop! Thanks for the gifts well appreciated., The lace is lit!

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user aliaf8
Pennsylvania
1 review
5 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

I love the Honey unit, so very soft, the quality is great and worth the price! Thank you " Hairvivi" for thinking of me.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user vanessal366
New York
1 review
19 helpful votes
  • Send Message
July 12th, 2022
Verified purchase

They sent me a wig with human hair in the front and a synthetic blend in the back but their website claims their wigs are 100% human hair. When I brought this issue up to their customer service they told me that "it is human hair because their main market is a high end market". I do not recommend them. They lack integrity and they will sell you anything. The cap construction and lace were well done but the hair is not as advertised. For $400, you can get a human hair wig elsewhere and invest in a quality install instead.

Service
Value
Shipping
Returns
Quality
Thumbnail of user agriffin710
Maryland
1 review
6 helpful votes
  • Send Message
May 10th, 2023
Verified purchase

I would have given it a 1 star but it came really quickly. I have had other wigs that were good from them, but this wig is not good at all. This wig has thin ends, won't keep curl with iron and spray or wet set. The hair is 2 different textures from front and back of the wig. When I contacted them about it they did not want to give a refund or credit or anything. I will never buy from them again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Thanks so much for your feedback and pictures and sorry the wig cannot meet your need.
You can be assured that all our wigs are made of 100% virgin human hairs and this wig is made using the same hair.
But we can understand your mood. If you think the wig has some problem, no worries you can contact service@hairvivi.com and then our customer service can better help you solve it.
Wish you a better shopping experience next time.
Best regards
Hairvivi

Thumbnail of user resm2
North Carolina
1 review
5 helpful votes
  • Send Message
December 21st, 2020

Really surprised by these negative reviews. These wigs are pricey but well worth it. And for the comment about China? Hello, all the wig companies are from there.

I ordered the Lillian and Lydia and both were gorgeous! However, they looked extremely similar so I wanted to return one. That was the only negative since I had to pay to ship all the way back to China but they gave options: use our Fedex number which cost me about 30 bucks or pay on my own which would have been around 100. The day they received my wig back, I was credited immediately.

Love this hair. Very silky, able to dye it and can't say enough about the lace. Finally lace that matches your skin complexion. I'm forever a fan. Now if only they could offer better discounts :)

Thumbnail of user mw693
Germany
1 review
4 helpful votes
  • Send Message
June 26th, 2023
Verified purchase

More than a week has passed since placing my order. The website stated 48 hour delivery. As of 7 days later, it has still not shipped. Hairvivi contacted me with excuses, but still no delivery tracking number. Scam!

Tip for consumers:
Don't use them.

Products used:
Never received the product.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
So sorry to let you down. You are our loyal customer, we cherish the relationship we have with you.
Because of the Dragon Boat Festival we just had, the order was delayed, it is indeed our fault, we feel really sorry for you.
Your order was shipped already and the tracking number was sent to you.
Sorry for any inconvenience and hope you enjoy the wig.
If you have any further questions, please contact service@hairvivi.com and our customer service will help you.
Wish you all the best!
Hairvivi Team

Thumbnail of user miar101
Virginia
1 review
26 helpful votes
  • Send Message
February 1st, 2022

Spent almost $500 on a wig that is now balding, and unwearable. This unit didn't even last me 6 months, i look ridiculous. Once I noticed the balding I contacted customer service with pictures and their only response was for me to pay $60 and send it back to CHINA, so they can determine whether or not the balding frontal and overall poor quality was my fault. Or offer me $50 off a new wig, which is NOTHING considering their units go for $200+. Not to mention when i first purchased it, i waited 2 weeks with no updates or shipping information. Horrible company, nonexistent customer service, and overpriced poor quality hair. Will be contacting my bank as they have no intention of issuing a refund or replacing the unit.

Tip for consumers:
Not worth the money, unit wont even last you 6 months

Products used:
Ariel wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user belindas142
Alabama
1 review
15 helpful votes
  • Send Message
June 5th, 2021
Verified purchase

I placed an order with Hairvivi a week ago and still cannot get them to answer my email to provide a tracking number, confirmation, or status. Their website claims they send wigs out within 48 hours, and should be received within 3/4 days. I cannot even get a response from them so it seems I will have to cancel the order altogether! Very poor service! Will not order again!

Service
Value
Shipping
Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hey, we are sorry for the inconvenience. But some of our wigs take longer processing time than 2 days. We do send order confirmation emails after receiving orders and tracking emails after shipping out. Sometimes the email goes to spam. Do you have the order number so we can check for you, or you can email service@hairvivi.com directly for help

Thumbnail of user lisas1067
Hong Kong
1 review
3 helpful votes
  • Send Message
May 9th, 2019

I bought a Cora reddish brown curly wig from this company, honestly, the picture with the mannequin doesn't do the color justice! It can transform from a fruity red(in sunlight), a strawberry blond, to a copper chocolate. I'm in love south this unit and thinking buy another one.

Thumbnail of user kenyattad5
California
1 review
3 helpful votes
  • Send Message
August 2nd, 2021

This is the best wig ever swear to god the hairline looks like it's growing straight from my scalp. It's super expensive but I see why it's GREAT quality. I'm only going to buy hair from here from now on I cannot go back to my old wig dealers after getting such a great wig thank you

Products used:
Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user taraw249
Minnesota
1 review
8 helpful votes
  • Send Message
June 30th, 2021
Verified purchase

This is seriously the best wig I've ever had. The fake scalp being pre made was amazing because literally all I had to do was open the box, cut the lace and put the wig on. I can't even explain the quality. Just go ahead and buy one!

Tip for consumers:
Make the purchase sis!

Products used:
Victoria 18” Small 5x5 closure wig

Thumbnail of user maryvuelamariposa
New Jersey
1 review
8 helpful votes
  • Send Message
April 17th, 2023

This place is a complete scam. I placed and paid for my order on February 8 and to the date April 17 I have not recieved anything nor do they answer my messages. Just answered the first questions I made before purchasing and never again heard from them!

Products used:
Nothing

Service
Thumbnail of user annat934
California
1 review
6 helpful votes
  • Send Message
July 20th, 2022
Verified purchase

First of all the fake scalp looks weird because it stops like half a inch of where it's supposed to be so there's this weird gap in the front of your part where it's supposed to be the fake skin. Second, I bought the Victoria wig in 22 inch and for some reason I suspected the texture off the bat because it was looking like hair that's starting to revert back to its natural state and not be as flowy as a real straight hair; and then boom I washed the hair and it turned out to be a curly/wavy texture… over 400 dollars for hair that ain't even straight naturally? Not worth the money at all sorry.

Products used:
Wig

Service
Value
Shipping
Quality
Thumbnail of user zeinag1
Canada
1 review
5 helpful votes
  • Send Message
August 1st, 2021

Haven't tried it on yet since I have box braids in at the moment but girls! This wig is popping! It's REALLLLY soft! Nice blonde/brown highlights! The lace is very nicely customized you literally could just cut the lace and wear it straight out of the box! I'm very pleased and can't wait to try it on! I did a unboxing reel on IG you can check it out: my IG is: z__einaaa (2 underscores)

Tip for consumers:
Look at reviews of the wig you want to purchase don’t simply rely on the websites pictures

Products used:
Elliot Wig and some freebies!

Service
Value
Shipping
Quality
Thumbnail of user noemis31
California
1 review
5 helpful votes
  • Send Message
August 18th, 2021

The Noelle High Quality Human Hair Wigs HD Lace Caramel Highlights - 16" / Medium 22.5in (13x6 Frontal Wig +10 Days) / Honey is super thick on top. This is my official first wig and I will say I was impressed. I have been losing my hair since I was a teenager and I finally decided to buy a wig. It felt secure from the moment I put it on. I have not wore it out yet but I plan too this month. I am excited to flat iron and curl it to add more wave. The hair smells like shampoo and is very soft and silky. The color is gorgeous. My natural hair is medium/light brown and I wanted something close to that. Honey is lighter than my natural color but it still looks great on my light skin tone.
Discount used (code: welcomebabe30): $-30.00
Subtotal: $351.00
Shipping: $0.00
Total: $351.00

Value
Shipping
Quality
Thumbnail of user tatianak40
West Virginia
1 review
5 helpful votes
  • Send Message
August 20th, 2021

Omg! If you can afford these wigs i would HIGHLY RECOMMEND you purchasing 1,2 maybe even 3! They are that good! I will never purchase my hair from anywhere else! And you may receive your package before it's expected date! I am a real person, not a bot review! Shop with HAIRVIVI

Thumbnail of user am927
District of Columbia
2 reviews
0 helpful votes
  • Send Message
July 19th, 2021

The frontal unit that I received is a quality product. It will be my 'Special Occasion' wig. It was packaged nicely, with instructions on the best way to care for it. High recommended!

Tip for consumers:
Two weeks shipping time; not 10 days.

Products used:
Frontal Lace Wig

Service
Value
Shipping
Quality
Thumbnail of user ovrilc
Canada
1 review
2 helpful votes
  • Send Message
August 12th, 2021

I brought the Ariel prepluck wig in 18" and it is stunning. I choose this wig for the 180% density and it does not disappoint. Hair is thick with looks very natural. Everyone thinks it's my hair!

Tip for consumers:
Expect 10+ days for shipping of small size but it’s worth the wait.

Products used:
Wig

Service
Value
Shipping
Quality
Thumbnail of user rebeccaz24
California
1 review
5 helpful votes
  • Send Message
March 28th, 2019

Some people may want the scalp look more natural and then use the fake scalp method when they wear the wigs. Though this method do will let the scalp of the wig very natural just like your own. But when you adopt that method, it will not succeed all the time. Because it do need some skills and someone may find it is very difficult to realize it. For those beginners who want have a natural scalp color, it is not friendly and unrealizable. Even though you have mastered in this method, it will take too many time (at least one hour) and need many tools like glue, spray and cap. Sometimes you need hurry to a interview or a date, this method may let you late for those important occasions. And if you want to wash it, it would be more complicated because you need to take it down, and next time you wear it, you have to repeat the same routine. It is way too tiring.
Now Hairvivi pre-made fake scalp wig has solved the problem for all wig-wearer. They create a new wig with fake scalp which really change the game and take it to a new level. If you don't know how to bleach, pluck or do the scalp method, that is okay because Hairvivi has done all of them for you. You don't need to worry many problems, like "there a weird shadow under the hair", "the parting is too dark or too light", "my wig is so fake and make me awkward" or "that method is complicated and wastes me too many time". When you wear the fake scalp wig from Hairvivi, these troubles will disappear. It is a literally "do-nothing wig" and combine convenience and beauty all together. The wig has already been attached with a bald cap in lighter or darker color, which seems a little movement but very revolutionary. So when you receive the wig, you just need to get it out of the box, wear it and cut the lace off, then everything is done. Less manipulation, less time, less trouble but more beauty, maybe that is the best description for the fake scalp wig from Hairvivi.
If you want more details, please go to their website.

Thumbnail of user ritaw199
Kentucky
1 review
3 helpful votes
  • Send Message
August 11th, 2021

Love, love, love my purchase.
The wig is beautiful. Silky human hair, perfect coloring and the fit is top notch!

Tip for consumers:
Exceptional customer service. They will work with you and help you choosing your wig. They will help you in any way they can to be confident with your purchase. Their products are excellent.

Products used:
Human hair wigs with color.

Service
Value
Shipping
Quality

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From the business

Innovation and progression have always been at the core of everything Hairvivi does and it’s our driving force. We were founded with the purpose of helping customers achieve the most natural-looking wigs using techniques that have never been done.

Company Representative

Thumbnail of user jerryc245
CS H.

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4.0
49 reviews
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