• HanzoSwords

HanzoSwords

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Overview

HanzoSwords has a rating of 4.4 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HanzoSwords most frequently mention customer service, and kill bill. HanzoSwords ranks 3rd among Swords sites.

  • Service
    10
  • Value
    10
  • Shipping
    9
  • Returns
    3
  • Quality
    10
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How would you rate HanzoSwords?
Top Positive Review

“I am a longtime customer of hanzoswords.com”

Kevin M.
10/19/14

I am a longtime customer of hanzoswords.com. Making 5 or 6 orders i experience only one issue which was a shipping delay for a product but the company stayed in communication with me and gave me a free pocket knife for the delay. They are good in my book and I would recommend them. I find their prices to be very good, anyone who has posted with an issue if you email them I am sure she they will try to make things right.

Top Critical Review

“I have had similar experiences with HanzoSwords.com”

Paul M.
9/2/14

I have had similar experiences with HanzoSwords.com. I did a simple order for a machete and stand. Three weeks later, no word from them on a ship date for items that were supposed to be in stock. Followed up again. They said it would be shipped "tomorrow". Absolute lie. Three more weeks and still no word. Followed up every day for several days. Few emails were answered. Claimed they shipped. Another week passes. No shipment. Finally shows up and the order is incomplete and the USPS tracking of the ship date proves that they lied about when it was originally shipped. It was not shipped until a few days previously. Several weeks of repeated lies. I send them another email, noting the deficience in the shipping. Where is the stand. That finally arrives about a week later. Don't trust these guys. No apologies. No breaks in price due to late shipments and incomplete shipments. No offers to make anything "right". Callous disrespect for customer.

Reviews (27)

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Reviews that mention popular keywords

customer service (6)
Thumbnail of user kevinm97
1 review
0 helpful votes
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October 19th, 2014

I am a longtime customer of hanzoswords.com. Making 5 or 6 orders i experience only one issue which was a shipping delay for a product but the company stayed in communication with me and gave me a free pocket knife for the delay.
They are good in my book and I would recommend them.
I find their prices to be very good, anyone who has posted with an issue if you email them I am sure she they will try to make things right.

Tip for consumers:
the last coupon code i tried to use was dap to save ten percent i think it still works.

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Thumbnail of user jamesj74
1 review
0 helpful votes
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October 19th, 2014

Amazing service, Jen was enthusiastic and knowledgeable about her products, helped me out all of the way through the offering process, Then texted me updates about shipping. Received the sword there days after ordering, want expecting it for a week. Friendly people, good product, will definitely do business with them again.

Thumbnail of user krisp21
1 review
4 helpful votes
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October 9th, 2014

My recent dealings with the new owners of Hanzoswords.com could not be more favorable. On September 23,2014, I called the company directly to inquire as to shipping time for a Michael Madsen- autographed Budd sword for a gift. I ended up speaking to the owner directly. She was very knowledgeable, was reassuring regarding shipping times and talked to me at length regarding different types of display mounts. I ended up ordering two swords. The swords arrived several days BEFORE expected, were exactly as described, and all ancillary components (stands, cleaning kits, certificate of authenticity, etc.)were included as promised. The owner even emailed me four pics of Michael Madsen signing the sword! I would order from this company again without hesitation. Don't be dissuaded by negative reviews of prior management/ownership issues. Hanzoswords.com really delivers.

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Thumbnail of user billh69
1 review
2 helpful votes
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November 8th, 2014

Customer Service has to be the best I have received yet. I am very happy they take time to ensure you are pleased with your order. Jen was an absolute pleasure to talk to. I am ecstatic that I was able to find not only a company that cares about its customers feelings towards their purchases, but the quality in those products as well... they have the perfect balance of excellent customer service and excellent product quality... I will definitely be visiting their site again... And soon... :)

Thumbnail of user josephm129
1 review
0 helpful votes
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October 5th, 2015

Completely satisfied with my purchase and service. There was an issue with the product upon arrival due to damage during shipping, which is no fault of theirs. But I explained and they were extremely motivated to ensure my happiness and I received a brand new product two days later!

Thumbnail of user carlj47
1 review
2 helpful votes
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October 13th, 2017

I recently purchased a replica bayonet from Hanzoswords about a week ago. The price was very reasonable, so my expectations were not too high for authenticity and quality. The bayonet I received is by far the best replica blade I have ever purchased. It mounted easily and securely on both my 1903 and my 03-A3.
I can highly recommend this particular blade and would trust any future transactions with Hanzoswords.
Carl Johnson

Thumbnail of user danh65
1 review
4 helpful votes
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October 10th, 2014

I ordered a unique blue carbon steel blade to be featured in a full length film named "Blue Rising". I have been more than happy with the service and have gotten nothing but punctual replies. The people over at hanzoswords.com are great with answering questions and keeping their customers happy. I give 5/5 stars for them going out of the way to make sure i get the product i want and on time.
~Dan Hasegawa

Thumbnail of user paulm153
1 review
8 helpful votes
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September 2nd, 2014

I have had similar experiences with HanzoSwords.com. I did a simple order for a machete and stand. Three weeks later, no word from them on a ship date for items that were supposed to be in stock. Followed up again. They said it would be shipped "tomorrow". Absolute lie. Three more weeks and still no word. Followed up every day for several days. Few emails were answered. Claimed they shipped. Another week passes. No shipment. Finally shows up and the order is incomplete and the USPS tracking of the ship date proves that they lied about when it was originally shipped. It was not shipped until a few days previously. Several weeks of repeated lies. I send them another email, noting the deficience in the shipping. Where is the stand. That finally arrives about a week later. Don't trust these guys. No apologies. No breaks in price due to late shipments and incomplete shipments. No offers to make anything "right". Callous disrespect for customer.

Tip for consumers:
Do not order from them. Google search on "hanzoswords.com review" and see the other customers that have complained.

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Thumbnail of user stevef68
1 review
0 helpful votes
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October 6th, 2015

I've been a Farscape fan since the show premiered and have always wanted a pulse pistol. This is the first prop replica project that I'll be doing and looking forward to finish this piece for display. I was impressed with the quality and weight of the pulse pistol once finished I think it will look great on my wall.

Thumbnail of user coreyh77
1 review
1 helpful vote
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February 7th, 2019

Have bought a number of swords from Hanzo swords over the years, including replicas from the Kill Bill, and Highlander movies. Great customer service, communication about shipping status, and good discount sales now and then too!

Thumbnail of user jons77
1 review
0 helpful votes
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January 11th, 2015

Amazing service, The managers was enthusiastic and knowledgeable about their products, helped me out all of the way through the offering process. They always emailed me to make sure I was doing okay. Then texted me updates about shipping. They always wanted to make sure I was okay. I was never alone. I got my product and am happy with the service. They are prompt on response by phone AND email. Friendly people, good product, will definitely do business with them again.

Thumbnail of user adamc44
1 review
8 helpful votes
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March 8th, 2014

Ordered 2 items 60$ and a 200$ after several emails and 5 months later I got the 60$ one, but not my 200$ item. The 200$ Order was opened on 10/18/2013 payed in full and still have not received it to this day. I have emailed them many times about my 200$ order but they choose to ignore me.

Thumbnail of user adolfoc2
1 review
0 helpful votes
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December 21st, 2014

HanzoSwords may have just saved Christmas for me. My son decided at the last minute that he wanted a katana to display in his room. Since he was a big Kill Bill fan, I could build him a Kill Bill display with swords from Hanzo Swords. I have to say that the quality of the autographed Michael Madsen sword is fantastic. I couldn't be happier. What has really stood out though during this has been Hanzo Swords' customer service. Jennifer has been superb at following up with me and even checked in to make sure that I was 100% happy. I HIGHLY recommend HanzoSwords.com and I will be a faithful customer going forward.

Thumbnail of user brianw53
1 review
1 helpful vote
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October 21st, 2014

I ordered 4 V for Vendetta replica daggers for my Halloween costume and all I can say is WOW! They're amazingly well-crafted blades that are both functional and beautiful. I was a little nervous that I might not receive in time for my Halloween party but Hanzo came through in spades. I highly recommend!

Thumbnail of user ihabs
1 review
0 helpful votes
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January 1st, 2015

My experience was very positive. I find that the communication was very clear. The information given was precise and the pricing was exact. All the products were just like on the website. Delivery was on time and not too expensive. I will definitely be doing many other purchases in the future.
Thank you very much!

Tip for consumers:
Products are excitably as shown on the website.

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Thumbnail of user joshuak27
1 review
1 helpful vote
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October 19th, 2014

My first experience with Hanzo swords was rather nice actually, initially I had a little bit of trouble with My credit card on the site but it was the credit card companies fault, one phone call however put me in contact with the owner where she helped me get a large order ready to go. My order was placed on Monday and I received all products by Wednesday so shipping was very nice. I will be making more purchases this coming Monday and probably a few more around Christmas time so If you want a quality sword at a really good cost Hanzo swords can't be beat.!.!

Tip for consumers:
Get what you want and you won't regret it.

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Thumbnail of user joshuan8
3 reviews
8 helpful votes
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January 21st, 2015

I was very pleased w/ my experience w/ HanzoSwords.com. I purchased a replica of the Halo Covenant from another company which would not respond to any of my repeated communications. I ended up canceling the order (with a great deal of effort) and found this site. I ordered a similar sword from HanzoSwords.com. The next day I received a personal call from the owner telling me that they didn't have that model in stock, but that they would replace it with a newer model at no additional charge and it was on the truck the very next day. While it was unfortunate that we weren't able to get it by Christmas, it arrived the following Monday and my brother ended up loving the gift. The owner was very helpful every step of the way answering any questions and concerns that I had. I will definitely be going back to them. Their customer service is superb.

Tip for consumers:
I highly recommend HanzoSwords for the value and the excellence customer service.

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Thumbnail of user jamishaa
1 review
1 helpful vote
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October 25th, 2014

This is a really awesome website. I couldn't find any other website that would sell the sword I was looking for and spent almost three days searching. www.hanzosword.com had what I needed and they got my order here fast. I loved the sword and it was great quality way more than what I expected. I do plan to shop here again and they didn't fail me on my order.

Thumbnail of user colind31
1 review
1 helpful vote
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May 12th, 2017

Hello and a big thank you for the final sword in my Kill Bill collection the O Ren blade arrived today and I'm more than pleased with the craftman ship presentation and over all look of the sword I will be looking through your pages for further purchase's.
Thank you very much.

Thumbnail of user khoan3
1 review
4 helpful votes
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October 8th, 2014

I made an order for their Kill Bill Demon Katana on October 4,2014 and received it on Tuesday October 7. Literally a 3 days shipping. I have to say though, after reading the stuff on this site and searching up "hanzoswords reviews" I was very worry about how my sword would turns out.

And what do you know, it was an extremely beautiful sword. 1060 steel, razor sharp, and all the details from the Kill Bill movie. When I was still skeptical on Monday I called the store and ask to make sure everything was alright. I even asked about the returns policy and she was happily helping me with every details. But forget the return policy, I am keeping this sword because it is out of my expectation. For a 1060 sword I got it for a very good deal. I had fun in the backyard. I later asked the owner about the bad reviews, and she told me that the company changed owner during mid September, 2014 and she is now the new owner. So the mayhem that had happened was caused by the previous owner.

Anyways, give hanzoswords a second chance. I'm doing this honest review because I believe the new owner is very honest and hard working. And the product and service I received was far from what negativity people said in the past.

Tip for consumers:
Their Kill Bill Demon and Bride sword is by far the cheapest 1060 katana I've seen on the market. Get them while they are still available. It comes with a stand and sword clean kit.

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Thumbnail of user briant46
1 review
4 helpful votes
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October 10th, 2014

I received my order today! The Kill Bill Demond katana, 2 of the "Soul of the Samurai Musashi" along with 2 Trench Raider Sprind Assist knife. I have spent hours on the Internet and seen almost every site and after several days later I made my first ever order with www.hanzoswords.com. I was worried for a short time until I was contacted by the Owner of the site. Let me tell you I was amazed at the care, professionalism and ease that I felt. I am ecstatic at the products i recieved and am already eyeballing my next order. Dont hesitate and give them a try. I am glad I did!

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Thumbnail of user mikeb158
1 review
0 helpful votes
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December 6th, 2014

This was my first time dealing with HanzoSwords, and it won't be the last. Their choice and availability of weapons and armor are unsurpassed. The customer service department is friendly and goes above and beyond to help the customer.

I ordered the leather helmet liner and the Spanish Helmet.

The liner, is of leather and cotton construction, well made, looks good wearing it by itself, and definitely a plus for cushioning when used under the helmet. Top Quality.

The Spanish Helmet fits perfectly (With the liner) and is a perfect reproduction of a conquistadors. Its outside finish is mirror polished as it should be. The interior is a little rougher, but so were the originals, but whose looking at the inside, when its on your head? Again, True Quality.

Having attended several re-enactments from the 1600's time period, colonial America, I found re-enactors wearing this particular helmet more than others. The 1600's were transitional throughout the world, and countries would buy excess helmets from where ever available.

My interest for obtaining these two items, is as a re-enactor of Dutch, and English colonists in Orange (New Netherlands, Albany, 600's, And Musketeer in 1600 Virginia, CT. And Pennsylvania. Living in Illinois puts me closer to these activities. But when living in CA. 4 months of the year, its possible for me to use the same accouterments to portray a Spanish Conquistador.

HanzoSwords was definitely the place to buy from, for both price and quality.

Thank You for making available, I will be returning to shop again.

Mike, from Illinois/California

Tip for consumers:
Shop till you Drop!!

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Value
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Thumbnail of user niallb19
1 review
0 helpful votes
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January 27th, 2020

Approx. 3 weeks ago, I purchased a sword off hanzoswords.com (O-ren Ishii shirasaya). The sword arrived a week later. As I opened the parcel I could see that Canada Post had damaged the sword beyond repair. The entire box was ripped to pieces, and the sword was completely destroyed (Blade was in perfect shape) everything else was destroyed.

I immediately contacted Jennifer Sheahan (owner of the business) and explained to her what had happened to the sword that I ordered. She responded to me almost immediately and was just as in shock as I was. She offered to send me a replacement out right away. At this time I decided to place an order for the Bride sword, I explained the Jennifer that I would like them shipped together, she explained that it wouldn't be a problem, and charged no extra cost.

Fast forward 2 weeks, both swords arrived in what I could only describe, as bullet proof packaging. The box was extremely thick, and both swords were well wrapped in an insane amount of packaging. As I opened the package I could see that my new Shirasaya was in there, along side the bride sword that I had ordered. I inspected both carefully and I must say that the quality of the swords are phenomenal for the price that they are charging, it was almost unbelievable.

I will continue to spread the good word about this business, and possibly purchase more in the future.

Thumbnail of user samanthak6
1 review
0 helpful votes
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October 20th, 2014

We received the Oren sword from part if the Kill Bill collection and we love it! The service and shipping times were amazing and the selection is phenomenal

Thumbnail of user jameso105
2 reviews
4 helpful votes
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May 24th, 2017

I've called 3 times, no call back. I am trying to find out the status of my order. I paid extra for expedited shipping.

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