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Helloyumi.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I relied on this company for my baby's food each week. After 2 consecutive weeks of non-delivery, I became really frustrated. I had to carve out time in my busy schedule to go to the store and buy baby food because I had nothing to feed my child. It wasn't the first time either. Multiple times, Yumi said that my order shipped when it actually never did, I would receive wrong baby food jars or missing baby food jars and even one time, a box arrived 1.5 weeks late and the food was warm and had mold growing on it. I've had a such a horrible experience relying on this company that I finally canceled my subscription. I tried emailing, calling and chatting on their website with no luck. If and when someone responded, it was the same canned response over and over again. I need a baby food subscription company that takes the needs of my baby's nutrition seriously and is reliable. I can't continue ordering from a company that doesn't fulfill their subscriptions, continuously sends wrong food and lies about when the food will arrive, among other things. Please be careful with this company. Their customer service is horrible and there will be many times when your baby's food just won't arrive and you will be left rummaging through the fridge trying to find something to feed your hungry child.
I relied on this company for my baby's food each week. After 2 consecutive weeks of non-delivery, I became really frustrated. I had to carve out time in my busy schedule to go to the store and buy baby food because I had nothing to feed my child. It wasn't the first time either. Multiple times, Yumi said that my order shipped when it actually never did, I would receive wrong baby food jars or missing baby food jars and even one time, a box arrived 1.5 weeks late and the food was warm and had mold growing on it. I've had a such a horrible experience relying on this company that I finally canceled my subscription.
I tried emailing, calling and chatting on their website with no luck. If and when someone responded, it was the same canned response over and over again.
I need a baby food subscription company that takes the needs of my baby's nutrition seriously and is reliable. I can't continue ordering from a company that doesn't fulfill their subscriptions, continuously sends wrong food and lies about when the food will arrive, among other things.
Please be careful with this company. Their customer service is horrible and there will be many times when your baby's food just won't arrive and you will be left rummaging through the fridge trying to find something to feed your hungry child.
Tip for consumers:
Once you subscribe, you will not always receive your baby food each week on time. It's very unreliable and customer service is terrible. They will tell you they are trying to fix the problem, but in reality your complaint is being shoved under the rug with the rest of them. You will receive baby food occasionally and be billed weekly for food that never arrives or arrives late and then overlaps with the food for the following week. Best to steer clear on this company.
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