Home Depot

I used Home Depot to put In my hurricane windows and doors. It took them over six months to put them in then when they finally got put in ins came and they never came back to finish and they never showed us how to lock our front door as it's a new security lock. They absolutely suck! Plus the lock keeps getting stuck so it doesn't work properly. I've called and called and they keep saying they'll send someone out. Wait for their call and nobody has come. It's been almost a month now..

Order placed AT pro-desk yesterday. Delivery scheduled for today. 1230 pm, delivery made. With missing items- identified by driver and myself.
Called store, Pro-desk would not schedule delivery of missing items. ASM Jessica said re-delivery in 2 days, I pay ANOTHER delivery fee, reimbursable.
It is 70 miles round-trip to this store. I refused and escalated complaint to Customer Care.
Lowes is 37 miles from me...guess where I am shopping in the future.

Home Depot installed some of my home windows, they plant to come to do inspections and replace the brand new broken window handle.
It has been months and no one ever showed and I got so many broken promises.
This was my first and last time I will use Home Depot for any service; they have the worst customer care on ever seen.

Are you ordering a large, heavy item like a vanity? They will drop it off at your home without any notice, or delivery arrangements. You are expected to move it into your home yourself, which would be possible if you knew it was coming and got extra help. This lack of a phone call from Home Depot to arrange delivery will now cost me $600 to have movers pick it up and deliver it to my 5th floor condo. The store manager was kind enough to give me a $200 credit, not knowing that my cost will be $600. I would not recommend purchasing anything heavy, online from Home Depot.

Home Depot's delivery service is an absolute disaster. Not only did my order arrive late, but the delivery driver left it out in the pouring rain, resulting in damaged goods. Customer service was unhelpful and dismissive, refusing to take responsibility for the mishap. If you value your time and money, shop elsewhere.

Rating: 1/5

As a long-time patron of Home Depot, I never anticipated that my first online purchase experience would be such a debacle. Unfortunately, it was an absolute disaster from start to finish, leaving me deeply disappointed and frustrated.

Let's start with the online platform itself. Navigating through their website felt like trying to untangle a mess of wires in a dark room. The display was cluttered and confusing, making it difficult to find what I needed without endless scrolling and clicking. It was a stark departure from the ease and convenience I've come to expect from Home Depot's in-store experience.

But the real nightmare began once I completed my purchase. Despite assurances of efficient logistics, the reality was a far cry from it. My order was supposed to be ready for pickup in just five days, but a shocking 34 days later, I was still left empty-handed. Multiple calls to various store representatives only added insult to injury. Not only were they unhelpful, but they were also downright rude, as if customer service was a concept foreign to them.

The lack of communication was particularly shocking. Had I not reached out, it's frightening to think that Home Depot might have never bothered to inform me that my order hadn't even reached the store. This blatant disregard for customer satisfaction is simply unacceptable.

In conclusion, my inaugural online shopping experience with Home Depot was nothing short of a nightmare. From the chaotic website to the abysmal customer service and logistical failures, it was a perfect storm of incompetence. Regrettably, I have no choice but to swear off online purchases from Home Depot indefinitely. If this is the standard they uphold, then they've lost a loyal customer for good.

Finally when I was able to speak with an online rep. They were able to cancel my order.

Several of our cabinets arrived damaged and luckily we have someone installing who could make repairs. However, it wasn't until half way thru our project (an entire kitchen & 10ft island) we discovered they sent us the wrong measurements on the island cabinets. It took a month to receive the correct ones. We were left with 2 cabinets that had been modified (prior to realizing they made an error in measurements). Home depot is demanding the altered cabinets be returned if we don't agree to keep & pay for them at a 25% discount. We have had no functional kitchen for over a month because their cabinet dept. openly admitted to GUESSING our island measurements because someone was out sick. This is unacceptable customer service. We have already spent over $40K to home depot for this house project & I find it disgusting they are trying to screw us over for 2 altered cabinets because they home depot says they'll be paid for the cabinets regardless. I feel sick I ever spend a dollar here but it is the last time. We'll take our business & contactor business account elsewhere. Not a single red cent coming from me to this disgraceful business. Go to Lowes everyone! Also, they took a year to fix my parents cabinets in their palm springs home, so it's really a company issue. The worst.

Bought a fridge but they refused to pick up my old one because they said that the purchase doesn't qualify as an appliance...
This is taken from their FAQ on their website:
''Will The Home Depot haul away my old appliance?
Yes! But the haul-away item must be equal to the item being delivered (e.g. Dishwasher for a dishwasher). ''
They also didn't give 24h notice for the delivery (they didn't give any notice). Customer service was rude and barely spoke any English.

Hired Home Depot to install 4 doors. Their contract said 30 days to complete the job. Their 1st installer quit because the job was "too much" work. Second installer, Kmax was not much better. Wrong doors were ordered. NO ONE at Home Depot would respond. Just got passed from person to person. 150 calls, letters to corporate, and no response. 6 months and we had to hire another contractor and get an extension on the permits. The MANAGER, Ryan Smith, *******858, threatened to void the warranty if we didnt sign off that we were happy with the job. It was the worst job, doors still don't close right, we refused to sign off. So HOME DEPOT FORGED MY SIGNATURE. HEADING TO ARBITRATION.

HomeDepot Seattle/Bellevue is very poor in customer service and Delivery. Each year that past several years I have ordered a big order of yard supply products. *Homedepot changed the delivery service company that they use and now instead of delivering on one flat truck load they want to delivery with two box trucks and charge for the delivery twice. The thing is they are calling from the Bellevue location and do not know anything about Seattle. At the end of the day - They are trying to do a money grab. The homedepot delivery Route Manager simply does not care about customers or customer service. O.K. - - maybe Lowes deserves my business instead.

Home Depot is my go-to destination for all my home improvement projects. The store's vast selection of tools, materials, and appliances makes it easy to find everything I need in one place. The staff are knowledgeable and helpful, offering expert advice and guidance. Plus, the prices are competitive, and the availability of in-store pickup and delivery options adds convenience

I attempted to order a rather expensive large pot for syruping. I placed the order early on a Friday afternoon. Based on the order, I was expecting to receive the item on Monday. On Monday I received notification that the item was on backorder. After a week, it was still on backorder so I attempted to cancel the order. There was no way to do this online and 2 attempts to call were unsuccessful so I had to wait for 6 weeks until it auto canceled. Here are the major issues:
1. It's really inexcusable that there site is listing an item as available if it's not. Assuming that maybe it was available when I ordered, there is no excuse to ignore my order for 3 days and let it go on backorder.
2. It's also inexcusable that this company held my money hostage for 6 weeks.
I will never order from Home Depot again nor will I visit their stores. I will choose to pay more at Ace Hardware or use Amazon.

My experience with ordering from Office Depot was excellent. I never had a problems with my orders. My orders were always delivered when they say they would.

Call to East Haven Home Depot four times this morning to ask a question whether they provide free delivery of appliances twice I was put on hold and twice I would talk to someone who eventually hung up or didn't answer. So far I've wasted 20 minutes of my time to ask a simple question if this is how they do business I don't wanna do business with them here. I'm 78 years old I'm legally blind so I can't go on the website and read every detail and they have her in there it seems that talking to a human person is impossible. If this is how they work, I don't wanna work with them. I'll buy my appliance at Lowe's or I know that they have free delivery appliances.

I ordered a free standing bathtub from home depot on 1/24/2024. When I attempted to track the shipment I could not get any information - it was unavailable. The delivery date moved from 2/5 to 2/8. I texted support and they told me that the tub had not even been delivered to the delivery warehouse and they could not give a delivery date. This is a standard size tub so I am not understanding why it takes this long. I have a contractor waiting for this delivery to move forward with the bathroom remodel. THis is unacceptable and it seems they are lying about the 2/8 delivery.

My craftsman 8" Pole saw bar became bent and I could not find any bars to fit it. I ordered one and it was not the matching one and no one seemed to have one. I decided to go and purchase a new Pole saw attachment and found the RYOBI one which seemed better and was a 10". As I came home and started to use it, the motor base I was using gave out and had to purchase a new one. I went out and bought the RYOBI one as well. Both machines did a terrific job for me and am very happy I decided to make this purchase

I ordered an entire set of kitchen appliances on November 13 2023. Refrigerator, range, microwave, dishwasher, etc.… We are Building a kitchen around the appliances and need them installed. However the promised December 9 install date came and they called and said it would be pushed back until January. 15th! I called and told them that was in acceptable and then they assured me it would be delivered December 30. So, I rescheduled my kitchen build. Again. Two days before that delivery date, I received another message stating it was going to be delayed until January 30th!? I called and went to a local store and was livid. They told me it was the range that was on backorder, and Samsung will not ship anything but the entire order even though everything else is in stock. I told him that was unacceptable, I'm literally wasting hundreds of dollars in labor every time they don't show up. So, again they assured me it would be delivered January 9th. Again, I rescheduled my kitchen install and guess what!? Today I receive an email stating it will be February 13th! I even cancelled the range from the order so they would actually ship it but nope. Still can't meet their commitment. Now They of course promise it will be next Tuesday. I doubt it. In fact; I will pay double for the whole package if they actually make that date, but they won't. They keep passing the buck to Samsung but I didn't buy anything from Samsung, I bought from Home Depot and they are acting totally unaccountable for this debacle. Do not buy from Home Depot. This was a Tremendously frustrating and expensive mistake. I will be demanding a refund and going elsewhere. I can literally swim to South Korea faster than they can ship me a refrigerator!? 3 months of empty promises and wasting my time is enough. I'm done with this dump.

Was told someone would call me the day before my dryer was supposed to be delivered to pick a good time. That never happened at all and all I got was a text stating a time they would show up. Customer service was horrible and they said they can't change the time at all and more or less I was crap out of luck.

I literally spent twelve thousand dollars with these people went a tornado. At the end of my job, I need to do a return on things that I bought that I didn't use and all they want to do is fight with me and not take care of me. I will not return to home depot I will spend my money with lowe's

I ordered through online order 4 shower hoses on February 29. I have had a promise order will be ready in 5 days. Now, after almost 2 weeks, still have items in transit for delivery to the store.

This is my second review of the Home Depot Seeds program. Why two? In my opinion, folks need to be warned about this program. I received an invitation to participate in a program where Home Depot would send me products to use and then write a review on. In return, I could keep the product. Normally, I would not look twice at such a program, but given the excellent reputation of Home Depot, I decided to give it a try. Bad decision! Some two weeks after selecting the product I would review, brown rubber mulch, the product had not arrived, but emails from the Home Depot seeds program filled my inbox, reminding me that I owed them a review. I replied several times, telling them that the product had never arrived. Finally, it did show up, and I tested it and wrote my review with before and after photos. The review went live the next day. BUT I kept getting emails saying my review was due. And they continued; this morning, I got another one warning me that I was about to lose my affiliation with the Seeds program if the review was not written. Really, Home Depot? So, unless you are ready for this type of experience, my advice is to delete their offer as soon as you see it. These seeds produce nothing but frustration.

I have had several windows installed by Home Depot and I went for the more expensive ones because there was a lifetime warranty. The top of the arch of the window developed a big gap - this is not a caulking issue. Rain comes in! I have called and called and called and I get promises but NO ONE EVER COMES TO EVEN LOOK AT THE WINDOW MUCH LESS FIX IT! I began contacting Home Depot in November 2023 and as I write this, it is the end of February 2024 and they still haven't even LOOKED at it. WORST CUSTOMER SERVICE EVER. Do not buy windows from this company!

They Cannot even give you a 4 hour window, for when delivery happens until 6:00 the evening before - Essentially holding your entire day hostage until the night before - Had I known this I would not have bought here - I am so disappointed with these big box stores - Home Depot and Lowes wil not get any further fuiture business from me - Ace Hardware, where they understand how to treat customers will be my newest best friend. For my Refrigerator and Dishwasher purchases, Famous Tate will get that business!