Homesnap

This company fraudulently charged my credit card without permission for a full $600/year membership after running an ad the month before. Then gave me the run around that I needed to speak with someone else to get this charge reversed and weeks went by without a call back from this manager that could only call me. This manager (Imir Paz) reaches out by email and lets me know he will be contacting me but weeks go by without any contact. This company plays games with your money. AVOID AT ALL COSTS!

I email someone about an apt to see. Asking if the apt in jersey city that was for rent takes section 8. That was all that was said in the email. Maida negron emails me back very rudely saying No I'm sorry. Owners live there and they want a person that's employed "

So because I have section 8 I'm unemployed? I actually have 2 job! This msg was very unprofessional. I would never use this company services again

This is a FRAUD!
I joined this Leads Program in January 2021, for 6 months I paid $2,905 up front, they promised that I will receive 3 to 4 "HOT LEADS" per months. I received 3 leads in January, 2 in February and nothing this month, March. The leads that I received was for renters, I talked to one of them and they were asking for Section 8. I explained to the Costumer Success Manager Andrea Nickel several times that This program is not working for me because I don't do Rental, and I ask for my money back.
She said that I can't get my money back, I tried to call her and I emailed her 3 times. She is ignoring my emails and phone calls, She is suppose to be the "Costumer Success Manager" and take care, of course she doesn't care because I paid her in full.
This is a terrible experience, this is wasting money and time, DO NOT SIGN ANY AGREEMENT WITH THIS COMPANY THIS IS A FRAUD!.
If They promise you will l receive good leads, RUN AWAY, They are lying!

Couldn't figure out if we can search by address. Need to be updated with lical property appraisers & county tax records

This is definitely a scam company! They claim to send you a renewal notice for but the entire email, which is one of hundreds they send, it says nothing about charging you $599 to renew, which they automatically do without any other notification! I have never received a single lead from them just proof Ads that would cost me more money to run! I have requested my money back as I find their service useless to me and find their renewal practices to be in violation of the Fair Trade business act. I will be reporting them to the FTC and BBB.

Took over a week to run an ad that produced zero results - ZERO. Cost $300, not even a fake lead. They are a scam... their technology is a credit card processor machine, Its used to process your payment. I saved all my email correspondence which turned into 1 way communication, they just stopped replying. I file a credit card claim and sent my correspondence emails as evidence of their fraud.

These is robbery, scam, when you get a hold of someone they say they did not give out that phone number and they were contact by 49 other agents, so whatever you are paying for they are giving out to many agents. Phone numbers do not work, wont even go to voicemail, emails are bad. I wish I read these reviews first and I would have saved $1500. I will be deleting everything to do with homesnap, even their app is nothing special.

I use it as a real estate agent. It is tied to our local MLS. There is a lot of good. Easy searching, good mapping, user friendly layout.
The most obvious flaw is a lack of ability to pull up a listing when searching by ONLY street name. It won't work, which baffles me. You must have the EXACT street number to be able to pull up a listing. This is a daily frustration - a client says, "what about that listing on Caldwell Ln.?" When I type in "Caldwell, Homesnap thinks it's smart to take me to ALL listings in Caldwell, TX, despite the fact that I only work in Nashville, TN. This is a serious flaw.
The other major concern is the lack of ability to customize what is sent to our clients. I'm not sure who writes the emails or who calculates the stats, but they are really bad. It's fear mongering at its best (or rather worst).
The ability to see agents' production and where they sell is fantastic, but it would be helpful if those stats could be expanded (adding total volume, and also limiting it to the last 12 months of desired - the only option is 24 months back).

HomeSnap auto-renews my subscription then I spend weeks and weeks trying to get the charge removed. HomeSnap may work for some agents but it does not work for my specialty niche real estate company. I have told them that when i can get in touch with them but this time they are not reachable by phone and they do not return my emails. If it takes a lawsuit to get them to stop I am ready. I am fed up with this constant misuse of my funds. I hope someone sends this review to them.

Just saw an outrageous $599 charge on my credit card. I was outraged! I called customer service and they gave me a song and dance about how "I signed up for it last year". This company is crooked in every sense of the word. This company is a scam. Don't waste a penny of your hard earned money on this company!

I keep sending email to unsubscribe my service. They charge my credit card I am not agree. After three years I didn't get any help

First it keeps telling me to hold the iPhone upright. That picture feature doesn't work for me. You then have to use stealth mode. Estimates are too high by 500k to over 1mm. 5 to 10 times actual. it gets the location and address right though.
The database being used is wrong or nonexistent.
This is a great idea and kudos for coming up with the idea. I'll keep it on the phone in case the kinks get worked out.

Homesnap provides realtors with a website, decent exposure and is well designed but it is expensive to use it to its best potential. If all services weren't separate and charged that way it would be better. Their outward facing website is pretty but unfortunately has not been able to gain the traction and visibility of Zillow or Redfin. I wish they offered a couple free months on some of their extra paid services, because they don't it limits a realtor's ability to gauge whether it's worth the money? Offering a free month on a 12 month obligation does nothing to quell concerns, however a couple free months prior to having to pay to determine if it does what it says would be much more likely to get users. In conclusion it's a good tool but they need to improve how it's presented to lower fear level.

I signed up for this service for a whole year and it did nothing to enhance or grow my social media page, my page finally started to grow when I brought my husband on to help run it. I paid homesnap a whole year and then because I failed to cancel not knowing when my renew date was they re upped me for a year when I called them to tell them I did not want their service and I did not want to pay for another year they refused to let me out of the deal -This is horrible policy to make a agent who clearly is not happy with your services pay for a whole other year just so you can keep making a buck off hard working person!

We hired Florida Suncoast Real Estate, Bradenton, Florida to sell our home. She sent us Homesnap so we could find our next home. Since she failed to sell our home, actually lost the contract without any negotiations, we fired her on September 10,2020. We are still receiving homes though Homesnap even today. Can't be that difficult to remove a buyer, but guess she doesn't care. I certainly would never rehire her or recommend her to anyone. Florida Suncoast Real Estate will not release us from our contract, we refuse to sign a GAG order. The realtor also tried extorting almost $400.00 from us in her charges, which were later reduced.

Homesnap is the best home searching app I've come across so far. Guy Wolcott has a winner on his hands here.

~Stephen Roche

After a year of not using the service- I let it time out.
Started getting emails that the card I had last used with them (I had cancelled months earlier due to fraudulent activity) Was being charged by Homesnap. And obviously bouncing. Weeks straight I got emails saying they were trying to charge all kinds of different amounts.

Today on a different card linked to the same capital one account they charged a random fee. Im sure they were hoping I wouldn't notice but I did.
I called. Had the hardest time getting a person. Finally transferred to someone who blamed their payment processor stripe.
Super frustrated.

It's frustrating that there is only a map search and you can't see the town/location unless you click on the picture. It takes more clicks to get 1 piece of information for 1 house when I can see multiple features for multiple houses at once on the Zillow or Realtor.com apps. I don't see how this app could get high scores. It takes longer to search & sort. Also, why can't I save more than 3 zip codes?

Couldn't do my job without it! Love every feature and just upgraded to Homesnap Pro+!!

RIP OFF! Without my permission they charge your credit card on auto "active ads" that I did not authorize.

If I could give a negative star I would. I paid Homesnap over $14,000 to generate leads for our Real Estate Firm. Had quarterly meetings with them to address my concerns. They listened but never did anything to resolve the issue. 99.9% of the leads they have sent me were 2 to 8 hours away. I received leads for other states where I'm not licensed to sell real estate, but I DO NOT get leads in my market area. If you want leads for other states, Homesnap is for you! If you want leads in your market area, find something else. Complete waste of Money!

Most of the Homesnap reviews on here aren't verified. I paid to be a Pro user on their platform. Some of the technology they advertise hasn't been implemented. I get emails stating X number of views on my listing and click here to see who has viewed my listings, but there is zero information on who, when, how or how many have viewed the listing. I called support and waited on hold 21 minutes to get a recording they were busy and couldn't help at this time, please leave a messege.

I signed up with Homesnap on a trial basis several years ago cancelled, Ever since then, every year they try and charge my card! Today they charged me $599 to which I had to dispute and cancel my card in order to keep them from doing this to me. I spent 2 hours trying to contact them, and all I got was their irritating recording over and over! About lost my mind! My advice stay away from Homesnap!