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HostSailor has a rating of 3.3 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. HostSailor ranks 369th among Web Hosting sites.
This company responds to reviews on average within 8 days
40 reviews
I am very glad to be with this hosting provider, especially their customer service and support. They assisted me through all the difficulties I had in transferring my website from another server. I felt understood and supported. I would definitely recommend them.
"If you're looking for a guaranteed awful experience, then HostSailor web hosting company is the perfect choice for you. Frankly, I have never seen such a blatant disregard for privacy as I have witnessed with this company. First and foremost, there is absolutely no concern for privacy here. From the very first day of using their services, there was a continuous problem of leaking my personal data. Regardless of the precautions I took, every time I logged into my account, there were new threats to my privacy, as if they were sharing my information with the world mercilessly. Secondly, it seems that customer service at HostSailor is severely lacking. There was no effective response to the complaints I lodged regarding privacy issues. When I reached out to them, I was completely ignored, as if they consider privacy issues something that can be brushed aside. Lastly, in terms of performance, the service was unbelievably poor. There were long periods of downtime without prior warning, which negatively impacted my website and business overall. In summary, if you care about your privacy and the stability of your online presence, I strongly advise against HostSailor. They do not respect privacy, they do not provide good customer service, and they fail to deliver reliable performance."
I am very glad to be with this hosting provider, especially their customer service and support. They assisted me through all the difficulties I had in transferring my website from another server. I felt understood and supported. I would definitely recommend them.
"If you're looking for a guaranteed awful experience, then HostSailor web hosting company is the perfect choice for you. Frankly, I have never seen such a blatant disregard for privacy as I have witnessed with this company.
First and foremost, there is absolutely no concern for privacy here. From the very first day of using their services, there was a continuous problem of leaking my personal data. Regardless of the precautions I took, every time I logged into my account, there were new threats to my privacy, as if they were sharing my information with the world mercilessly.
Secondly, it seems that customer service at HostSailor is severely lacking. There was no effective response to the complaints I lodged regarding privacy issues. When I reached out to them, I was completely ignored, as if they consider privacy issues something that can be brushed aside.
Lastly, in terms of performance, the service was unbelievably poor. There were long periods of downtime without prior warning, which negatively impacted my website and business overall.
In summary, if you care about your privacy and the stability of your online presence, I strongly advise against HostSailor. They do not respect privacy, they do not provide good customer service, and they fail to deliver reliable performance."
Tip for consumers:
Thank you
Products used:
VPS
Hostsailor provides an exceptional quality service and features at an economical price. I'm a recently new costumer of Hostsailor and is totally satisfied with my package and host. They are really a great provider which solves any issues which may happen. Highly recommend them to use! They are the best in this realm!
I am using hostsailor service and happy with it. Everything is smooth! Also I love the flexibility of prices and tariffs. Yeah in the beginning it asks a lot of information from you like address and phone number but it's all safe and does it job well! And what important is that the support is always there! Thank you very much!
I am started using HostSailor for the last 2 half months & it exceeds my expectations by providing me the smart security. Its highest security secures my websites & that's why I am really very happy with its hosting services. I have also experienced the highest security with one more hosting company which is Domain Racer & I use its web hosting services for my blog. I am thankful to both hosting services to help me to build my business.
I used HostSailor's services to host my website based on some recommendations I read online. Unfortunately, my experience with them was unsatisfactory, and here are some reasons why I am writing this negative review:
Poor Customer Support: One of the biggest problems I faced with HostSailor was their customer support. The responses were slow and unhelpful. I had to wait for hours, sometimes even days, to get a response to simple inquiries, and often the answers were unclear or useless.
Frequent Service Interruptions: My website experienced several unexplained outages during the hosting period. This was extremely frustrating as it negatively impacted the user experience and the site's performance on search engines. When I contacted technical support for an explanation or solution, the answers were always insufficient.
Slow Loading Speeds: I noticed that the website's loading speed was very slow compared to other hosting companies I have used in the past. This slowness affected user experience and increased the bounce rate on the site.
Billing Issues: I encountered billing issues, where additional amounts were deducted from my account without clear explanation. When I tried to recover the overcharged amounts, I had a hard time communicating with the accounts department and resolving the issue.
Unintuitive User Interface: Their control panel is not user-friendly. It took me a long time to understand how to manage the various resources and services, and I couldn't find any helpful guides or clear support on the site.
In short, my experience with HostSailor was very disappointing and negatively affected my website overall. I do not recommend this company to anyone looking for reliable and fast hosting with effective customer support. There are many other companies in the market that offer much better services.
Tip for consumers:
Thank you
Products used:
VPS
Dear Tovaly A.,
We recently came across your review on SiteJabber regarding your experience with HostSailor. We take customer feedback seriously, and we would like to address the concerns you raised. However, upon thorough investigation, we could not find any records of a customer by your name in our system or any incidents matching the details you provided in your review. If you are using a different name in our system, please kindly provide it here directly or through the SiteJabber team to protect your privacy so that we can review the case in detail to give you a response based on facts.
At HostSailor, we pride ourselves on delivering exceptional customer support, reliable services, and user-friendly interfaces. Our dedicated team works diligently to ensure prompt and effective assistance to all our customers. Our infrastructure is designed to provide optimal uptime and fast loading speeds for websites hosted on our platform. In addition, we are developing a new website that will soon be launched to ensure an even better user experience.
We have strict billing practices in place to ensure transparency and accuracy. Our records indicate that we have not encountered billing issues similar to the ones you described. We are committed to resolving any concerns promptly and transparently, but in order to assist you effectively, we kindly request that you provide us with specific details regarding your account and the incidents you experienced.
Additionally, our control panel is designed to be intuitive and user-friendly, with comprehensive documentation and support resources available to assist our customers in managing their resources effectively. We continuously strive to improve our services and the user experience, which includes regularly updating our documentation and providing clear support channels.
We genuinely value feedback from our customers, and we are always eager to address any concerns they may have. However, we believe there may have been a misunderstanding or possible misidentification in this case. If you have any further information or if there has been any confusion regarding your experience, we kindly request that you contact our customer support team so we can investigate the matter thoroughly and provide an appropriate resolution.
We apologize for any inconvenience caused by anything we might not have done perfectly, and we appreciate your understanding that we need more information to help you better. If you have any further questions or require assistance, please do not hesitate to reach out to us directly. We are committed to providing the best possible hosting services and ensuring the utmost satisfaction of our valued customers. In the meanwhile, we will also contact the platform to request your information to verify your account information that may give us some clue on the specific service(s) that you have received from us if any.
Thank you for bringing this to our attention, and we hope to have the opportunity to address any concerns you may have.
Sincerely,
HostSailor Team
Trash, not hosting. I used their services for several years. But the last six months have become hell. They have a lot of overselling. They regularly fall all the infrastructure. Even their own site crashes. In these periods it is impossible to create flows. They turn off the VPS for false reasons, without evidence, without notice. Support takes a very long time. Support is not competent.
Hello Alex,
Your server was shut down because your old OpenVZ was no longer sufficient for your need which has caused high network traffic on your server. The whole node was shut down for that.
As compensation as well as a gesture of good-will to our very important customer like you, we have activated a XEN VPS for you with 30 days of service free of charge. Our technical team has been monitoring it ever since then, finding it's been running smoothly and being stable.
We have been making an effort to investigate the issues you have reported here (through constructive comm. Here on this platform). We are also working on the improvement of our support service with more prompt and helpful responses to help our customers, as well as trying to find out how to prevent such a similar situation from happening again in the future.
We would love to hear from you about your experience with the new XEN VPS we have offered and how we can assist you further. Thank you!
They provide VPS servers at an unbeatable price. I'm using their server for 3 months. Unlike some cheap VPS providers, their support is also active. So far happy.
It's a good service for a really good price.
Their support always responds quickly.
I recently upgraded my VPS hosting plan and after the payment in less than 1 hour, my new plan was already active.
However, at first when I wanted to upgrade my plan, they offered me some discounts and I opened a sales ticket just to inquire about the opportunities. I clearly wrote in the message (also in the subject line): upgrade my plan. And after the third message, they told me that it's only possible to use discounts if I order a new plan. It should have been more efficient if they would just say me this information in the beginning.
But overall I'm really satisfied with the service.
I am a network researcher, the server is very good, very strong performance, the current experience is not bad, it is said that this can open ip forged features, I am contacting the staff opened, hoping to get good support, if it is easy to use, I would recommend my friend to buy it. In addition, the time for the dedicated server to be on the shelf is very fast. It would be better if the background panel can provide a customized system image.
I am hosting my sites on hostsailor from last 4 months. One day, I received a mail from cloudflare that there is a phishing url on my site, I logged in to cpanel to check it and found that there were lot of suspicious files in my directory. I don't know where these files come from. May be hosting was hacked or there may be a security breach in their server. I deleted all the suspicious files but some files were re-appearing again and again even after deleting them. So, I contacted their support team and asked to delete those irritating files and they deleted them successfully. But the very next day, they suspended my account due to phishing url. I contacted their support staff immediately and explained them very clearly that I never uploaded such phishing files. They asked me to contact at *******@hostsailor.com. I sent an email to *******@hostsailor.com explaining about the whole issue. Now, more than 4 days have passed but they are not replying nor restoring my suspended account. My company site is down and I am unable to receive business emails. I again contacted their support team that I am not getting any reply from *******@hostsailor.com. I also asked them to send me the backup of my website, so that I can host them on some other host, but they refused by citing the reason that They can not restore the suspended account and send backup of the files as matter relates to abuse department. Now, the problem is that abuse department is not replying and my company website is down from last 4 days and files are stuck with their hosting. So, it is not a reliable hosting and they are so unresponsive.
Hi Lokesh, we have noticed that you have left the same review on many reviews websites, and we already informed you to contact us so we could help but you never replied, we need to investigate your case because we suspend abusers only, we don't allow illegal activities at all.
Hello today i want to write review about hostsailor which is the best hosting for services like: VPS, Website etc. Hostsailor support helping me 24/7 and biling support answer me really fast (2 hours max). Thanks again hostsailor for all what doing for people!
BIG 10 STARS :D
-ToS 14 days refund policy is a lie
-VPS are shut down without your permission
-You're immediately forced to purchase upgrade, because they limit your VPS due to "excessive CPU usage"
-Dashboard information is deliberately misleading (including bandwidth usage)
-Customer support is limited to "please send email to %differentdepartment%"
Purchase at your own risk.
In our first year of business, we worked with three different well recognized hosting companies. Although our expectations were really straightforward I must say that being let down by all three of them made me skeptic about hosting services. That’s when a friend introduced me to HostSailor. All we asked for was timely support and good services – since then, HostSailor offered a number of benefits that have played a key role in helping us expand operations and grow our business! Thank you!
1 thing I like from the hostsailor is, they quickly answered all my complaints
Although there are a few technicians who are less responsive but for the whole their service I am quite satisfied with their performance
Scam company. It treats their customers like a garbage.
On May 1st in the evening I ordered a VPS.
In the morning on May 3d I got a service suspention notification. Reason: "Hosting Child Porn". But I didn't hosted any porn on my server! Then began a fully stupid and futile conversation with support and abuse department. All my afforts to prove my innocence ended in failure. Support could do nothing and always refered to abuse deparment. I sent three letters to the abuse department:
3 May evening. Me: explain to me suspension reason. Abuse department: ignored my message.
4 May morning. Me: request for fully abuse report. Abuse department: fake and inadequate response. (see below).
4 May. Me: this porn site is not on IP of my server. Provide me with full abuse report. Abuse department: ignored my message.
Today 5May, server is still banned. Abuse department doesn't respond.
The most wonderful was the answer of the abuse department. THE FIRST: they just threw me a link to some porn site and they said that this site had the IP adress of my server. But it is not true. This site is hosted at another IP, not on my server! THE SECOND: they noted that the abuse report was sent before 30-4-2018. But on 30 April my server didn't exist yet! I ordered it on the 1 of May in the evening. It's really incomprehensible.
My conclusion: anytime this hoster can just rip-off you and you loose your money and data. They don't care about their reputation.
PROOFLINKS AND SCREENSHOTS BELOW.
VPS info: https://ibb.co/mXipTn
Conversation with support (ticket AE*******): https://ibb.co/d7m1r7
Conversation with support (ticket AY*******): https://ibb.co/bT5EuS
Email correspondence: https://ibb.co/g07cES
Email correspondence in *. Eml format: https://disk.yandex.com/d/wSXfTht63VNMR2 (can be opened using Thunderbird).
Due to the nature of this matter, our abuse team do not take chances on such cases and therefore must take immediate action, at this moment after further investigation we did receive an abuse report from a Dutch authority on the 2nd of May 2018 which was a valid date and matched your account, therefore our team had to shutdown the access to the service until the investigation is over, at this moment I suggest you speak to our team as they have been trying to contact you.
HostSailors DDoS protection feature gives us peace of mind. Their hosting platform is reliable and their customer support staff is efficient. We could not have asked for more.
-Somteimes slow support
-If it is something serious, you will have to wait senior manager to resolve problem
+At the end all my problems are solved. All my not-that-standart wishes too
+Very friendly support. I get small bonuses from time to time
+Excellent prices for what you get
I use VPS & dedicated Servers from hostsailor for long time, they have stable services. And very Active support and billing team.
I did a lot of errors when i was running VPSs &@ billing. Support was very active and completely solved all this errors.
What I liked the most about HostSailor is its setup time. The company had my servers setup in a few hours and ready to take on the full load of my website. Impressive!" -John Teller
12. "I am highly satisfied with your services
HostSailor has allowed us to manage the increased traffic on our website with no connectivity issues. They delivered on the high uptime rate that they promised.
Gain trust and grow your business with customer reviews.
HostSailor offers high-quality VPS Hosting with top notch support and impeccable reputation. Affordable domain name registration, and SSL Certificates, Right now HostSailor is The Biggest Provider in the Netherlands and Romania And They Currently Offer Free DDOS Protection On Every VPS And Dedicated Server
Dear Sara D,
We appreciate your feedback, but after a thorough investigation, we have found some important information that contradicts the claims made in your review.
We have carefully reviewed our customer records and found no trace of a customer under the name "Sara D" provided in your review.
We, HostSailor, take the security and privacy of our customers' data very seriously, implementing robust measures to safeguard their information. HostSailor has stringent security protocols in place to protect customer data from unauthorized access or leaks. We have a dedicated team that continuously monitors and enhances our security infrastructure to ensure the highest level of data protection, also we have legal enforcement available through both international and local lawyers towards former team members. If any of the departed members of HostSailor violates the NDAs they have signed with any of the companies will lead to legal complications if found.
We understand very well customers' concerns about data privacy, and we assure you that we are committed to maintaining the confidentiality of our customers' information. If you have any specific concerns or would like to provide additional details about your experience, we encourage you to reach out to legal team via email legal@hostsailor.com directly. We value your feedback and are always ready to address any legitimate concerns raised by our customers.
In the meanwhile, we will raise a case with SiteJabber platform to share your information with us that may help us to identify the source of the concern you have raised.
Sincerely,
HostSailor Team