• HotelsOne

HotelsOne

Overview

HotelsOne has a rating of 4.8 stars from 60,107 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelsOne most frequently mention easy process, great experience, and book online. HotelsOne ranks 1st among Hotels sites.

  • Quality
    160

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.7%
Positive
34,227
Neutral
814
Negative
352
3
See all photos

What reviewers want you to know

Positive highlights

  • The booking process was very simple & fast, thank you
  • Good booking experience every time staying at the hotel before.

Critical highlights

  • You wouldn't accept my GOOD credit card and began to time me out before i could change cards.
  • Upon calling customer service, they acknowledged a "system error" and said you actually have to call them to cancel.
How would you rate HotelsOne?
Top Positive Review

“Easy, fast and I like that we have 3 days before arrival...”

Deborah C.
3/6/24

Easy, fast and I like that we have 3 days before arrival date to cancel. Im traveling with my 96 year old mother. Could we be near Sarah Popish who has already booked? If not, no problem.

Top Critical Review

“I have a gift card which I was UNABLE to use while...”

Hedy H.
2/9/24

I have a gift card which I was UNABLE to use while booking online. Called the 800 # and got someone with English as his second language who tried to sell me a room for MUCH more $$$. I find this to be very frustrating and annoying. No need to go through this type of procedure. Booked on my charge card and NOW STILL left with this gift card. Not Happy.

Reviews (60,107)

Rating

Timeframe

Other

Reviews that mention popular keywords

booking process (320) booking experience (239) web site (140) cancellation policy (145) booking system (97) credit card (157) customer service (78) front desk (24) room rate (34) discount code (27)
Thumbnail of user deborahc2780
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Easy, fast and I like that we have 3 days before arrival date to cancel. Im traveling with my 96 year old mother. Could we be near Sarah Popish who has already booked? If not, no problem.

Thumbnail of user kerrym215
1 review
0 helpful votes
September 20th, 2023
Verified purchase

It was very easy. I like that you can input the number of people in each room when booking more than one room.

Thumbnail of user taylorl372
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Good that this site accepts Apple Pay. I perceive this is more secure and for sure it's better than typing my credit card number

Thumbnail of user leef619
1 review
0 helpful votes
February 11th, 2024
Verified purchase

So much easier than in the past...great to do it on line. Thank you. We stay at the Hotel Bethlehem every year for Musik Fest, it's AWESOME.

Lee Fox

Thumbnail of user markv1298
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Why did I get it a little cheaper through the website? Talked with desk and it was 67.00 more. Just curious.

Thank you, Mark

Thumbnail of user debrah1718
1 review
0 helpful votes
January 24th, 2024
Verified purchase

We love being right on the beach. Easy access for food and things to do. With the price it can't be beat.

Thumbnail of user traceyd323
1 review
0 helpful votes
October 1st, 2023
Verified purchase

Wanted to ask questions at the lodge I was going to stay at but got a very nice and helpful all over person (covers all the hotels) and in the end was given the phone# to the hotel I was going to lodge with anyway.
Other than that is was very easy.
I think if you are going to book with that hotel in that area, you should be given the option of ringing that hotel or for general all the time questions, eg's given, enquires phone#.
But that is just my opinion :)

Thumbnail of user paulm5367
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Seems very efficient and easy to navigate. Also rate is similar to companies like Agoda so we just came direct. Thanks

Thumbnail of user patriciad2841
1 review
0 helpful votes
March 30th, 2024
Verified purchase

I seldom use my phone for this sort of thing, so I truly appreciate how easy it was to do. Thanks.

Thumbnail of user belindar206
1 review
0 helpful votes
September 2nd, 2023
Verified purchase

It was pretty easy. I sometimes get frustrated with other sites because they click this then that and doesn't even have anything to do with booking a room.

Thumbnail of user robertam411
1 review
0 helpful votes
October 3rd, 2023
Verified purchase

I really appreciate y'all making it so easy to check in to your Hotel. We're looking forward to having a room for our trip. THANKS AGAIN!

Thumbnail of user paolar107
1 review
0 helpful votes
October 18th, 2023
Verified purchase

OK but wasn't sure I was booking thru hotel website. I always prefer to book direct. Thank you.

Thumbnail of user paulay112
3 reviews
0 helpful votes
February 21st, 2024
Verified purchase

Would not accept my credit card. Probably because a tree fell on my house, destroyed it and had to get Po box

Thumbnail of user christinem3191
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Easy fast and all info there as you tap away.
Thanks so much. I look forward to seeing you soon.
Christine

Thumbnail of user joannes1283
1 review
0 helpful votes
February 13th, 2024
Verified purchase

My husband had called 3 times but never got a call back so I decided to try online. Much easier.

Thumbnail of user christophert1188
1 review
0 helpful votes
October 9th, 2023
Verified purchase

Easy to use and customer friendly. Well explained with all the detail you need to make a decision.

Thumbnail of user jamesp5358
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Just logged onto website and booked, how easy was that and I got a better price. Fantastic. Thank you.

Thumbnail of user judithh1072
1 review
0 helpful votes
April 10th, 2024
Verified purchase

Pretty easy to work out what was offered for how much. I guess some people want all those options? Photos limited help but ok. Easier than some very convoluted sites! Thanks

Thumbnail of user janeth2137
1 review
0 helpful votes
November 30th, 2023
Verified purchase

Booking is really simple. Your reservation asked for # of people but does not give the option for adding my dog (which there is a fee). I see there is no onsite manager and only cards are accepted. Please call me in regards to paying the additional cost.

Thumbnail of user amberh1060
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Super easy and slick! We've stayed here many times but always booked through Expedia, this was very easy.

Thumbnail of user joshuag884
1 review
0 helpful votes
September 6th, 2023
Verified purchase

Pretty easy. Some self-filling areas of the form didn't want to fill correctly. I had to look carefully.

Thumbnail of user judyg1077
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Easy registration. The Inn looks very nice and we look forward to celebrating our 58th wedding anniversary in your city.

Thumbnail of user alisont214
1 review
0 helpful votes
October 31st, 2023
Verified purchase

I don't appreciate the pressure of being told that X other people are looking at the same room as me!

Thumbnail of user marleneb355
1 review
0 helpful votes
November 1st, 2023
Verified purchase

I thought it would be harder. This was very easy for me to do! Not a lot of questions and pages to read. Impressed!

Thumbnail of user barbarab4546
1 review
0 helpful votes
January 28th, 2024
Verified purchase

Wishing there was little more info on the suite. How many bathrooms, or a place to ask questions/FAQ would be handy. Thanks!

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Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

Thumbnail of user witjesw
Mila W.
Typically does not respond to reviews

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4.8
60,107 reviews
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