• HugePOD

HugePOD

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Overview

HugePOD has a rating of 1.6 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HugePOD most frequently mention customer service problems. HugePOD ranks 29th among Economics sites.

  • Service
    12
  • Value
    9
  • Shipping
    12
  • Returns
    9
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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8
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How would you rate HugePOD?
Top Positive Review

“HugePOD has always done a good job for us—Happy Jack Cats”

Barbara S.
2/23/23

HugePOD has always done a good job for us—Happy Jack Cats, a feline rescue and adoption group. Even before they arrive in the mail, we know that the shirts will be perfect, and we have ordered many times. The quality of the printing is wonderful—wash these shirts over and over and they still look great! These are nice and are great to work with—very responsive too. They are our go-to people for t-shirts, and we recommend them.

Top Critical Review

“Absolutely garbage quality and customer care”

Ped D.
4/27/23

I order 400$ worth of items with this garbage company and half of the items were either defective or damaged. I haven't been able to talk to a real person, just an ai robot, and the best they have offered me is 5% refund! Absolutely trash

Reviews (18)

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Thumbnail of user pedd2
1 review
2 helpful votes
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April 27th, 2023

I order 400$ worth of items with this garbage company and half of the items were either defective or damaged. I haven't been able to talk to a real person, just an ai robot, and the best they have offered me is 5% refund! Absolutely trash

Tip for consumers:
Completely garbage, never again

Service
Value
Shipping
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Quality
Thumbnail of user stevenm2540
1 review
2 helpful votes
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January 1st, 2023
Verified purchase

I ordered 2 jackets from fashion north wholesale website and I've just learned today its now been closed down!I've also emailed multiple times and nothing in reply, tried to phone them and it rings out, live chat doesn't even work.Absolute scammed by adverts.demand a refund

Thumbnail of user ocgirlmelanie
2 reviews
4 helpful votes
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June 2nd, 2023

First time using this company and it will be my last! How on earth does it take 10 days and counting and they haven't even finished printing my shirt. This company could not be a worse scam. They won't cancel my order as they claim that the item has already been in production. How stupid do they think I am? I hate hate hate this company. I can't imagine what I would be going through if I had placed a bigger order. And they kept telling me they were going to push my order up front, yeah right! AVOID THIS WEBSITE!

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Thumbnail of user viviana124
1 review
1 helpful vote
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June 28th, 2022
Verified purchase

Bought two tshirts that were supposed to be 100 % cotton. They feel sleepy, cool to wet and feel and look like cheap polyester. The print is horrible and so is the cut. I complained and asked for a refund but they denied. Now I lost $34 dollars and have to through the tshirts away.

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Thumbnail of user adriener6
1 review
4 helpful votes
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January 28th, 2023

I ordered 3 shirts on January 4th, and after 24 days, the order is still processing. It sucks because this was my first purchase from them. I would also like to mention that everyone has access to the designs you upload. Stay away from this company.

Tip for consumers:
DO NOT USE THIS SITE!!!!!!!!!!!

Thumbnail of user jeffreyo294
1 review
2 helpful votes
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March 1st, 2023

They are cheap, but their print quality has gone down in the past year and their customer service is awful. They have messed up many of my orders. On one order that was nearly $500 dollars, they didn't send some items. The shirts were for a student competition, and the replacement items came over 3 months later. I didn't even need the shirts anymore because the competition passed. Hugepod didn't care and offered no compensation.

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Value
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Thumbnail of user barbaras3871
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

HugePOD has always done a good job for us—Happy Jack Cats, a feline rescue and adoption group. Even before they arrive in the mail, we know that the shirts will be perfect, and we have ordered many times. The quality of the printing is wonderful—wash these shirts over and over and they still look great! These are nice and are great to work with—very responsive too. They are our go-to people for t-shirts, and we recommend them.

Tip for consumers:
wash these shirts over and over and they still look great!
However, since most of them ship from China, 70% of my orders are shipped from China, so the transportation speed of goods is not as fast as that of local businesses. But if you are willing to spend more money to choose DHL, you can also receive it soon.

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Shipping
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Quality
Thumbnail of user ideshaa
1 review
6 helpful votes
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December 8th, 2022

I ordered 4 jackets (in October), from this site in which my payment went to them and I still haven't received my order. They said they don't have confirmation of my order so I sent payment and an email confirmation to them and they stop answering my calls on their whatsapp contact and refuse to respond or refund my money back. I have filed a bbb complaint against them. Do not purchase from them because they have multiple sales people who they promote.

Tip for consumers:
The site doesn't support or help their customers, stay away from these scam artists

Service
Value
Shipping
Thumbnail of user aw529
1 review
3 helpful votes
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March 1st, 2022

I ordered 1 T-shirt and 1 Hoodie way back in January, just 2 items. I followed up mid-February and was told there would be a delay due to the Chinese New Year, production was halted. I was alright with that, everyone deserves their holiday time.

It is now March 1st and my order status still hasn't changed. Still "In Processing". No word on production, no updates. I can't wait any longer to see if they'll arrive or not, I have to dispute the charges in the next week to get my money back from my bank. Avoid HugePod if you want products to arrive on time.

UPDATE: My products FINALLY came, so I will bump Hugepod up to a 3 star but it's still unacceptable that it took 2 months of poking and prodding to get them to send my things. I will try Hugepod again, hopefully a higher quality of customer support will be maintained.

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Shipping
Quality
Thumbnail of user isc2
1 review
2 helpful votes
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January 11th, 2023

This business will rip you off and tell you after placing your order that you placed it with the wrong company and there's nothing that they can do about it. I spent $ 107 with this company. I really do wish I had read the reviews first. I would have known anyway they take the money from your bank account. When I report that I did not receive my items to my bank, they told me to call the company and the company tells me it's the wrong company. They didn't do it and they can't help me. But my bank tells me this is the company that actually received my money. So why is it that they cannot send it back? This is a rip-off company. Do not order from these people. You will not get your products. They are not truthful and probably the most disingenuous company I've ever worked with online.

Thumbnail of user demariusr
1 review
2 helpful votes
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January 17th, 2023

I currently have 3 orders some of which are from customers ordering from my site. My orders date back to October and I still haven't received anything. They announced their Chinese New Year and I attempted to address my concerns before their break just to be given generic responses with no ETA on purchased goods. I have worked with multiple POD sites and this by far is the worst. It's a shame because goods I have received from them have been great quality but I still don't believe continuing a business relationship is worth the headache. STAY AWAY

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Value
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Thumbnail of user tial77
1 review
2 helpful votes
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February 6th, 2023
Verified purchase

Wish I could give 0 stars. Took 3 weeks from ordering for the items that I'd ordered to even be shipped. Customer service were no help. After a further 2 weeks I still hadn't received, contacted customer services, who were no help. After another 2 weeks the tracking information showed that the package had been returned to sender. Got in contact with customer service who said they would chase it up, never heard anything back. Had to get back intouch again, they tried to say I had received the items, when I showed a screenshot of the tracking information clearly stating that the items were returned they just said they would follow up, i had been asking for a refund for a couple of weeks at this point. They just kept making excuses, and telling me they would follow up. I ordered on the 11th December 22, still haven't received anything. Now had to go through my bank to get a refund. Absolutely appalling company and customer service. Do not order.

Thumbnail of user brettj124
1 review
1 helpful vote
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January 20th, 2023
Verified purchase

I saw an Instagram ad for a really nice Nike jacket, and after purchasing the bank transaction said it came from hugepod.com. I was skeptical that it was a scam right away because the confirmation email came from (*******@mlinpro.com) and the company (FASHION NORTH) was nowhere to be found. They replied to my emails saying it was slow delivery due to covid, but after 3 months, still nothing. They wouldn't provide a valid tracking code or anything. I'm convinced this website is a scam, and no one should purchase anything from them.

Tip for consumers:
Do NOT use this site. It is a scam.

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Thumbnail of user va35
2 reviews
5 helpful votes
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March 9th, 2022
Verified purchase

This company is by far the worst company I have ever worked with. I ordered shirts from them for $370 US dollars and they messed up my order, so they resent it and somehow my package was worth $6,150 And I now owe FedEx $1500 for customs, taxes, other fees. I didn't even spend this much on my shirts now I'm stuck with this bill and Hugepod is not helping me get this figured out either. STAY AWAY FROM THEM!

Tip for consumers:
Please just don’t use this company. This has sincerely been a nightmare and I just wish it would end.

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Value
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Thumbnail of user carlosc1012
1 review
1 helpful vote
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March 19th, 2023

I ordered a Nike sweat suit from Hugepod advertised on TikTok last November. After several emails to service@ mlinpro. Com,which is their customer service, I was given a different excuse every time then provided a tracking number. It's now mid March still haven't received my order and costumer service has stopped responding to me all together. I was scammed. I'm going to file a complaint with BBB.

Tip for consumers:
BUYER BEWARE!!! SCAMMERS.

Service
Shipping
Thumbnail of user hongl28
1 review
3 helpful votes
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November 6th, 2021

I have design my first t-shirt online with HugePOD, so fashion and cool! I like it very much and I want to design again to my family members to celebrate the New Year.

Tip for consumers:
Print on demand clothes wholesale, custom design t shirts online

Thumbnail of user elvief1
1 review
2 helpful votes
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January 12th, 2023

I ordered 2 jackets last Nov. 2022 & I didn't receive yet, I can't wait any more longer here's my order#************** thank you!

Tip for consumers:
Send the orders as soon as you can

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