Import Image Racing

I've ordered parts and have waited more than a month past the due date. I horrible customer service they give you no answers plus once an order is purchased you automatically lose money. Will never order from this place again nor do I recommend. They hold orders just to have you cancel and lose money. Don't waste your time

Promo codes never work and unlike many other sites iir doesn't have military discount... with that only buy from iir as your last option if other sites are out of stock or whatever

I guess I'm entitled and wrong for asking for support over a chat and waiting for 3 hours for the obvious owner to respond with me upset... I spent quite a bit of money on a part with this company. I didn't receive and confirmation other than what paypal gave me nor did I receive any tracking or status order after spending almost a grand here... Once I stated that I was going to cancel my order. The Owner... decides now is his time to send me a F-Off I'm busy, I'll get to you when I can message. Bottom line I am working to cancel my order with pay pal now because whether you are BUSY or not does not give you the right to be an@$$Hole to a paying customer. So yea I guess I'm entitled to reasonable service... Which this company absolutely has none.

Worst customer service ever bought a ap mount and did not fit right so i want to return it but no can't return because i install it but how could i know if it fit or not until i install it and that the they said oh is you car. I have pictures and videos to poof is not the car is the mount. So don't buy again think from this company can't return defective item sound like something illegal is going on

This Company offers great Selection. Most of the Reviews below are written by guys who dont read the fine print. No company is going to do an exchange a year later even if your purchased it from jesus so grow up and accept that your friend should have inspected your item when it arrived I know i do with anything I order online. I swear half of these people never shopped anywhere but Amazon. Expecting a immediate response when in the screenshot you provided you shows the company telling you they respond within a couple hours yet you message every 5 mins, of course the owner is going to be annoyed anyone would be. Most of you complaining should change your name to Karen and Shop at Kmart. Import Image has the parts i need and if they make a mistake oh well it happens in reality its car parts not Open heart Surgery :) .

Hi everyone I'd like to share my experience with this company. I ordered a carbon fiber hood for my car it takes 6 to 12 weeks to make it then longer to ship it. I also ordered the most simple thing rain guards for my car and takes 4 weeks to get it.if you don't want to wait for your parts for a really long time when you ordered a part don't come here they are the worst. I found that eBay had everything there I needed and cheaper I might add and got it sooner only a week. I'm still waiting for my hood for my car from this company getting close to cancel my order I hope this helps my fellow car guys and girls have a safe drive thanks

At a time that Fitment Industries was back ordered for close to a year on some Gram Lights wheels I really wanted, I was able to get those same wheels through IIR within a week or so at a great price. IIR's customer service has also quickly helped me numerous times.

I ordered an infotainment head unit for my 2016 WRX cuz the one I have has a cracked screen. I installed the new head unit just to find out the touch screen doesn't even turn on. I put my old head unit back in to see if it might be a blown fuse but it turned on no problem. So pissed cuz this item can't be returned and I am
Now out $300 on a defective item.

I ordered a part for my car which unfortunately did not fit, however after going through the returns process I was able to get it shipped back to them very quickly. Customer service was very quick to respond and kind. Very personable brand, and I will be sure to be buying more parts from them in the future (after I make sure they fit this time lol)

They are bad, I ordered an item only to be told a day later no stock, I then contact them about another item and NOTHING. The email I got says their photos are broken? Worst online company I have ever dealt with, no I have to try and recover the $550. DONT ORDER FROM HERE!

I've bought a few things from them. Pretty good shipping time and great products. I love the quality of the brands that they sell.

Clearly some Karens don't understand how auto parts industry works. Love these guys! Always on Point.

My brother ordered for me a combo 38/40mm EWG package and give it to me for Christmas gift over a year ago but I haven't unbox it until now but when I open it the up pipe and wastegate are 2 different size and it won't fit together because the up pipe was 44mm but on the box say 38/40mm so I try to email them to get it exchange but they barely reply me back and ( the answer is no) they won't get it exchange for me when I still have the receipt and order number for it. I unfortunately won't buy anything from them never ever again! Suck as company if I can I will give them 0 stars

I have ordered a EDFC TEIN active control package. The suspension arrived in a Torn flimsy box. The EDFC system also came the same day but when I opened the box I was very disappointed to see the old outdated EDFC style my friends has from 10 years ago in a new style EDFC box. I thought I'm being scammed but when I reached out to the company they said they will reach out to the supplier. That was the last time I was able to reach the company. I tried calling, but the voice mail box is full so it hangs up, I tried the email support to have no answer. I tied the support chat on the website only to be ignored for days on end. That is the last time I will order from them. Good luck

Talk about a absolutely horrible company. Ordered a few things for my sti. Shipped fast with great INITAL customer service. Once they got the sale they disappeared. I ordered a complete fog light kit since my sti didn't come with any. The glass olm housing were described as a complete kit with both wiring and a new switch bezel. Sounded great and exactly what I needed so obviously I ordered it. When all my orders finally came in the olm fog kit simply had just the glass housings, a plastic mount to put them into the bezels and cheap power/ground wires. The webpage clearly states what it comes with and when questioned it turned into days of let me contact the distributor. They only fixed the description of the item when I told them to simply change it so they don't run into this issue again. I was offered a $30 refund to buy the harness and switch separately, welp the harness alone is $70. So instead of gaining thousands more in sales simply from me, I'll make sure to go out of my way to warn anyone else about what a terrible company they are. Mistakes happen, but how you fix them and utilize(or don't in this case) you customer service is what separates a mediocre company from a great company. I wouldn't buy a oil drain plug crush washer from these clowns.

Bought new exhaust system from them. What they sent was a used dented system. I called to complain that the system was used and dented and there answering system stated they are not taking calls due to covid 19. I contacted my credit card company. They contacted them and I got a RMA number and prepaid return shipping label They told my credit card company i never returned items and they never got them. I have a receipt from fedex stating who signed for items and the date and time. Total scammers. I believe now this company is trying to collect from fedex stating they damaged it during shipping. That is not the case. Box was undamaged and the items were put in box damaged and used. Beware if you buy from them

Ive spent over $5000 with Import Image Racing, and with each purchase its arrived Safe, Fast and most importantly correct. Dane has been a saint and soo much help with my car as well as friends vehicles as well. Josh is one fun guy as well! Its always a pleasure shopping with Import Image Racing!

Apparently opening the package and holding it up to where it goes for comparison is an attempt at installation and un-returnable. Now I have a 200$ wrong part. Thanks