• JewelScent

Overview

JewelScent has a rating of 4.1 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelScent most frequently mention bath bombs, customer service, and body scrub. JewelScent ranks 86th among Candles sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4
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What reviewers want you to know

Positive highlights

  • The bath bombs are phenomenal and I LOVE getting a ring in each product!
  • The customer service is super friendly and very helpful.

Critical highlights

No critical highlights yet

How would you rate JewelScent?
Top Positive Review

“Excellent scented candles”

Manar T.
12/20/21

The scented candles are amazing. Their scent makes me feel relaxed and calm. I've bought some presents there for my friends.

Top Critical Review

“Nobody ever answers the phone!”

Maryanne W.
7/8/20

I bought an e-gift card for my daughter-in-law for her birthday. Bought it on 6/29 and the money came out of my bank on 6/30. Her birthday was 7/3, and no gift card came. It's now 7/8, and I am still trying to get them to send it, and cannot get them on the phone. The phone rings, then you press 1, then the music comes on, and they tell you there's nobody available to answer the call and ask you to leave your name and phone number and email. I have called many times over several days and have yet to have reached them when I called. Too much hassle for me. I will not be doing any further business with this company!

Reviews (112)

Rating

Timeframe

Other

Reviews that mention popular keywords

bath bombs (34) customer service (24)
Thumbnail of user manart1
2 reviews
0 helpful votes
December 20th, 2021

The scented candles are amazing. Their scent makes me feel relaxed and calm. I've bought some presents there for my friends.

Products used:
scented candles

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyt106
7 reviews
5 helpful votes
May 5th, 2019

Everyone loves JewelScent! Buy fragrance and beauty products like candles, soaps and aroma beads with an assured surprise gift valued at $15 to $7500. Perfect gifts to share with the ones you love! Bath bombs with avocado and almond oils from JewelScent. A sumptuous treat, our bath bombs are enriched with avocado and almond oils that release delicate and enveloping fragrance, leaving your skin feeling soft and silky.

Thumbnail of user bridgetj91
3 reviews
0 helpful votes
December 10th, 2022

Beautiful, beautiful candles. The scents are just magical - there is so much to choose from. I am sure I will buy more in the future.

Thumbnail of user blysseyl
1 review
2 helpful votes
January 17th, 2018

I have ordered MANY times over the last 2 years and love everything they come out with! The rings are pretty unlike other candle companies and the products really smell great. I even found a beautiful big $100 ring in my hand soap! I've talked with customer service a few times and whether I call or email, they are always very polite and helpful. Love JewelScent and will continue to order from this great company!

Tip for consumers:
My tip for everyone is to read the disclaimer when it comes to the promotions or ask someone who sells jewelscent. I've seen many comments about the free ring promo being the wrong size and the disclaimer always says that sizes and styles will vary.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karar12
1 review
0 helpful votes
January 12th, 2018

I ordered 3 ring bomds on 12/13/17. They came in after Christmas and 2 did not contain a ring. I asked for a refund, their response is to send me 2 more crapy replacement rings without bombs. The 1 ring that I did receive for my Daughter in law is already tarnished and turning her finger green. It has taken 2 weeks of e-mailing pictures and such to get this disappointing response from them. I might as well have thrown $50. Down the drain. Don't wast your money.

Thumbnail of user candied
1 review
5 helpful votes
January 18th, 2018

I am proud to be a consultant for this company. The rings are gorgeous and the products smell amazing! The apple of my eye bath bomb made my mouth water cause it smells just like a freshly sliced apple. We have had some issues with shipping lately but that is completely understandable with the high volume of orders received. Can't wait to get more products in so I can share them with other people :)

Thumbnail of user davidm820
1 review
1 helpful vote
January 17th, 2018

I ordered a candle, matching wax tart and bath bomb for my wife. Although, I knew the odds of getting a real expensive jewel was real low, my wife was excited more about finding the prize. I see all these people upset that the ring wasn't real. The boxes tell you the rings start at $15... what did you expect? (even real jewelry can turn you green - it's the acid in your body) My wife keeps telling me I will be in the doghouse if I don't order again!

Thumbnail of user jasminek65
2 reviews
1 helpful vote
March 2nd, 2020

I really like your different range of products, I got a few scented candles and a ring from here, all the items were pretty good, great service too.

Thumbnail of user valj25
2 reviews
0 helpful votes
February 24th, 2020

Got the candle and was excited to get the ring that was supposed to be in it. Was not one in there. Emailed them and gave me a run around. Never replaced it

Thumbnail of user shirleyc90
1 review
1 helpful vote
January 19th, 2018

Amazing products I have gotten the most gorgeous rings out of the tarts and bath bombs and the luxe candle are my favorites... The offer great customer service and go above and beyond. They are a very generous company I don't know of any other company that offers discounts and or bonus items free with order anymore only Jewelscent

Thumbnail of user diannam17
1 review
0 helpful votes
April 3rd, 2018

I bought two wax tarts and received one free ring. The rings are beautiful. All three were beautiful. The gift of a wax tart I gave to my daughter smelled amazing! Truly wonderful but the ring turned her finger green in just two days. I was so heartbroken. And very embarrassed really. This company was highly rated. I don't know why. Makes me sad. Never again

Thumbnail of user lisae89
1 review
2 helpful votes
May 6th, 2017

I signed up to be a jewell scent consultant over a month ago. I tried to contact my sponsor thru fb and sent her an email ( Lee Hardy) she has not gotten back to me in over a month... I called the company 5 days ago ( no one answers the phone, I tried several times to call) left a message for them to call me... no call back... one of the candles did smell lovely... but the rest was junk... and thier rings... cheap and ugly... not happy at all! TERRIBLE CUSTOMER SERVICE

Thumbnail of user maryannew17
1 review
1 helpful vote
July 8th, 2020

I bought an e-gift card for my daughter-in-law for her birthday. Bought it on 6/29 and the money came out of my bank on 6/30. Her birthday was 7/3, and no gift card came. It's now 7/8, and I am still trying to get them to send it, and cannot get them on the phone. The phone rings, then you press 1, then the music comes on, and they tell you there's nobody available to answer the call and ask you to leave your name and phone number and email. I have called many times over several days and have yet to have reached them when I called. Too much hassle for me. I will not be doing any further business with this company!

Thumbnail of user bethh73
1 review
2 helpful votes
January 18th, 2018
Verified purchase

The CEO asked consultants to leave reviews to counter the negative reviews. I have no doubt that the many negative reviews here are true. This company should be avoided.

Tip for consumers:
Buy this only if you're ok with jewelry under $100 because you will never get token

Products used:
Candles, bath bombs, scrubs, lotion, I purchased and used everything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user conniec67
2 reviews
1 helpful vote
April 26th, 2017

The products themselves smell really good. The candles and the aroma beads. I wasn't too impressed with the wax tarts, but the body scrub was also very good. Items can get a bit pricey. The rings are costume jewelry and a few of them turned my fingers green. They also seem to take longer and longer to fulfill the orders. My current order is now over a week and I still don't have it. These make nice gifts though.

Thumbnail of user karynnc1
1 review
0 helpful votes
January 18th, 2018

I love these products so much, I can't get enough! The soy blend candles burn nicely and the fragrances fill my home with wonderful scents. JewelScent body scrub has become my go-to shower product because I love the way it feels, not greasy like other scrubs and the natural sugar rinses cleanly down the drain without adding any harmful bits and pieces to our water source.

Thumbnail of user carried44
1 review
0 helpful votes
January 17th, 2018

I am a consultant and customer. I love the products and the rings. So far my favorite candles are Bamboo Rain and Enchanted Mist. I really want Drangons Blood but every time I go to order it its out of stock. One of these times I will get lucky and it wont be. I also have a customer that is very addicted to JewelScent. She is always looking for new products and promo codes. We couldnt be more happier. Keep up the good work.

Thumbnail of user halb42
1 review
1 helpful vote
April 19th, 2019

As an added bonus for calling to cancel a subscription for a 50 dollar candle each month. They ask you for your credit card number for verification purposes. Then they charge the credit card for a identity security subscription. You have the option to say no, but it does not matter as they charge you anyway. 4.99 now and a further 21.95 a month on top of the 50 a month for the candle. They give you a verification code. They don't explain how to get the refund. They tell you your new identity theft packet is on its way, tell you to hold... 5 mins later hang up on you. All with a delightful heavy Pakistani accent that you have trouble understanding. The rings are cheap crap! But hey... the candles do smell nice! Same smell is $10 at kohl's. Joke was on them though. I used a card that was pre cancelled. So no charge for their Id program. My wife bought the candles with paypal. Which I canceled in paypal. Enjoy!

Thumbnail of user stacys86
1 review
2 helpful votes
January 22nd, 2018

I have ordered candles, scrubs, wax tarts and most recently, the bath bomb. I love them all. My consultant is best. Never ant trouble, always a pleasant experience!

Thumbnail of user amye59
1 review
0 helpful votes
January 17th, 2018

Jewelscent has great products, the ring inside is just an added bonus! The bath bombs and body scrubs make your skin feel amazing! I love that they have special promotions!

Thumbnail of user zahral1
2 reviews
0 helpful votes
July 24th, 2019

I love your different products, especially the rings! Plus you have an excellent service, keep up the good work

Thumbnail of user bethanys46
3 reviews
0 helpful votes
December 7th, 2018

There are so many different scents to choose from. Happy that I found this store! Thanks guys for bringing these great products!

Thumbnail of user ericam276
10 reviews
9 helpful votes
November 20th, 2020

Liked the concept of jewelry in candles. I had ordered 4 candles and got pretty rings in it. There smell is nice too.

Thumbnail of user paulinap11
16 reviews
53 helpful votes
August 28th, 2018

The scents are unbelievable. They have a wide variety for almoat every person. I cant forget the jewlery. Its great quality and beautiful.

Thumbnail of user alicef40
1 review
0 helpful votes
January 17th, 2018

I love this company and their products. I received a broken candle with one of my orders They replaced it immediately with no cost to me. Excellent customer service.

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From the business

Everyone loves JewelScent! Buy fragrance and beauty products like candles, soaps and aroma beads with an assured surprise gift valued at $15 to $7500.

Company Representative

Thumbnail of user lindan388
Linda N.

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