JibJab has a rating of 3.9 stars from 12,930 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.
Proactively asks for customer feedback
EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.
I have tried to cancel JibJab several times over the years. It is easy to use in designing a birthday card but very difficult to cancer the service.
EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.
Tip for consumers:
Jib Jab has integrity and superior customer service!
Products used:
Entertaining customizable eCards
I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.
My request to cancel auto annual renewal subscription was quickly taking in an account and refund for last subscription well promised.
Good experience!
Putting yourself, friends & family in creative, fun videos is a great way to spread joy and laughter. Choosing from many scenarios & occasions brings a smile to your face! Whether it's a holiday, someone's birthday or a special occasion JibJab's musical videos & eCards are fun ways to personalize a shout out!
I signed up with JibJab a few years ago. The
Site and cards was a lot of fun. Things change and I stopped using JibJab a couple years ago and forgot that it was on auto renew. Discovered this yesterday and went to contact them this morning. They already had provisions to request a refund online. Within hours I received a email informing me that the refund had been processed and per my request the account was cancelled.
Outstanding customer service. Excellent product.
Products used:
Jib jab
Exceptional service given without any dispute or emails back & forth. Very pleased with the great service & prompt reply
Products used:
Videos
Somehow came across this APP and it became a staple for at least 10 years! Never gets old to grab a few headshots of friends and family and create a hilarious video! Priced right
What a treat to have fast and efficient service. Thumbs up to the Customer care department! They were totally on their toes!
I am very happy with jib jab dealing with my request to cancel my subscription.
I got what I wanted to do so the app was no longer needed.
Tip for consumers:
I love these jib jab dances etc but I think they should be alot cheaper.
S.Cross
Products used:
Jib jab easter dance !
JibJab offers such creative videos that are so fun to make with the latest songs for your friends and family! You choose their faces, choose a song, then incorporate them with JibJab's high technology! You'll impress everyone you make a JibJab video for! Their customer support is professional and quickly responds!
You won't be sorry and JibJab is worth every penny for their personalized, fun filled videos!
Tip for consumers:
It takes a bit of time to create the videos having to choose faces then JibJab personalizes their specific faces to the songs you choose! It’s super fantastic!
AWESOME SERVICE‼️
Products used:
JibJab personalized videos with pictures of your friends/family to create a super funny and fun video that will impress everyone, including yourself!
I'm extremely disappointed that Jib Jab videos are no longer downloadable. They cannot be edited into home movies, they cannot be shared with individuals in areas that lack internet connectivity, like hospitals, nursing homes, etc.
If it's a PROFITS issue, perhaps JibJab can simply charge a premium for downloading options. Sorry to be a Complainer, but these issues are a deal- breaker for me and possibly many others.
Jibjab is a very clever and unique program.
So unusual and unique. Fun to create and fun to send. They are great to work with if you have any issues.
Very easy to make a video by using own uploaded pictures, simple and user friendly. Great for having a laugh with family and friends, cuts down costs for cards and can send link to multiple people. Only given an average score as the email facility on share doesn't seem to be working effectively or may take longer to go through depending on the recipient provider. Will test it for the remaining year, enjoy!
Although I only used it for a short time it was really neat and fun. But I really appreciated them quickly answering my request for cancelation with urgency. If you are someone who likes to send unique cards this is the app for you.
So often you hear horror stories of people who decided that they no longer wish to continue a service - and it's like an ugly breakup. This makes it incredibly difficult to leave the relationship in a positive way. JibJab was exactly the opposite. The service was outstanding. Same day in fact! They treated me (the customer) with respect and professionalism. It makes it so much easier to say positive things about them and the service they provide. Great Job!
Tip for consumers:
Check it out and surf through to see the new image options to choose from.
This company's customer service team is first rate. They responded to my inquiry within hours and resolved my concern immediately. I was very impressed as it is difficult to find companies these days that respond so efficiently and without hesitation.
Products used:
Birthday card
I've always enjoyed Jib Jab. It's endlessly clever and a lot of laughs.
The customer service has been great, as well.
JibJab is definitely a fun site to make creative cards. When the time had come that I needed to cancel my subscription they were very responsive in assisting me with this process. Thank you JibJab till we meet again!
Used this platform to send funny e-cards for over three years now! Always new content right around the birthdays and holidays. Also appreciate their customer service and response time. Impeccable!
Met the brothers responsible for this hilarity years ago. They are still putting out entertaining product. Try it free or become a member for more options.
I have tried to cancel JibJab several times over the years. It is easy to use in designing a birthday card but very difficult to cancer the service.
I started to enroll & as I went along I was able to determine I just could not navigate and wanted to unsubscribe immediately. They were most gracious & understanding. I can email, text & certain other things; I'm just not all that computer Davy. However, JibJab is a very good service. Highly recommended for those who can navigate. THANK YOU JibJab!
While I enjoy JibJab cards and videos, I'm not on social media very often. When I requested a refund to my subscription renewal, the response was prompt and courteous (with a little humor involved as well) Great job JibJab! I won't hesitate to do business with them again.
Tip for consumers:
Very fun to use!
Products used:
JibJab video card
I asked for help and just like that... all taken care of! So refreshing to see in this day& age. I would def recommend dealing with this great organization.
I got this app for family use (one time use) and forgot about it. Well, then a year later, I get a charge which I had no clue what it was for (Remember? I forgot about it.). So, I sent an email to the company expecting to get the run-around. But, no. Not only did the cancel my subscription, but they did so with no hesitation... and gave me a refund. That almost never happens. Very professional. If I need that kind of service in the future, they have my business.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.