• Jiffy Lube

Jiffy Lube

Is this your business?

Overview

Jiffy Lube has a rating of 3.1 stars from 101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jiffy Lube most frequently mention customer service. Jiffy Lube ranks 9th among Auto Repair sites.

  • Service
    48
  • Value
    43
  • Shipping
    13
  • Returns
    16
  • Quality
    44
Positive reviews (last 12 months): 34.6%
Positive
9
Neutral
2
Negative
15
23
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Recently got an oil change at a different place and the problem has disappeared.
How would you rate Jiffy Lube?
Top Positive Review

“Paris, Tim and Blake Jim”

Lynn g.
11/11/23

This team is very well put together they replaced my tail light even though it's some thing they don't do on Corvettes very often but it's very pleased with the service in Paris is a new edition she did a wonderful job and so did everyone thank you very much. Thank you.

Top Critical Review

“Exhorbitant charges:Jiffy Lube: 2905 E Thousand Oaks Blvd Thousand Oaks, CA 91362”

Partha R.
8/11/23

The personnel at this service center are extremely rude and cuss words without hesitation. Shame on them! I went to get oil and filter changed and when I heard the price I called the nearby dealer and told the person at Jiffy Lube service center that they are charging more than they should. He got very angry and asked to to get out! Very unprofessional. Shell, the parent company, needs to train these people on customer service. Their crude behavior is unacceptable. Its really a shame. This is the phone number of the service center: *******664

Reviews (101)

Rating

Timeframe

Other

Reviews that mention popular keywords

oil change (57)
Thumbnail of user lynnzachman
1 review
0 helpful votes
November 11th, 2023

This team is very well put together they replaced my tail light even though it's some thing they don't do on Corvettes very often but it's very pleased with the service in Paris is a new edition she did a wonderful job and so did everyone thank you very much. Thank you.

Service
Value
Quality
Thumbnail of user steves3731
1 review
0 helpful votes
November 18th, 2023

I've had 6 oil changes on this truck at different locations and have never been charged to remove and replace the belly pan a $5.00 extra fee on my paperwork, not cool. Please look into this and send me some coupons

Thumbnail of user parthar5
1 review
1 helpful vote
August 11th, 2023

The personnel at this service center are extremely rude and cuss words without hesitation. Shame on them! I went to get oil and filter changed and when I heard the price I called the nearby dealer and told the person at Jiffy Lube service center that they are charging more than they should. He got very angry and asked to to get out! Very unprofessional. Shell, the parent company, needs to train these people on customer service. Their crude behavior is unacceptable. Its really a shame.
This is the phone number of the service center: *******664

Tip for consumers:
Very bad experience

Products used:
Service

Service
Value
Quality
Thumbnail of user jasonl1637
1 review
2 helpful votes
January 20th, 2023
Verified purchase

I've been here 2 time first time was alright but the second time they did a bad job of rotating my tired and did my oil change. They don't know how to fill up tires and they didn't check if the oil plug was tightened, I was leaking oil all week and on Friday my lights went on bland burn all my oil from my car I want it to be looked at and put all the oil I wanted back my plug came out while driving made a big mess and want all my money back and get my new oil change at Toyota and they pay for the service

Thumbnail of user jeremysydorenko
1 review
0 helpful votes
November 14th, 2023

Upon giving jiffy lube 4 star review, I went home that evening and glanced at my reciept and was surprised to find on my invoice they vacuumed my floorboard topped wiper fluid off checked belts etc... thankyou for service I never expected.i assumed I was just getting an oil change. Great staff

Service
Value
Quality
Thumbnail of user deang300
1 review
0 helpful votes
March 2nd, 2024

Went to Jiffy Lube #3964 in Muskego, WI 2/29/24 for an oil change and emissions test. Awesome service, very friendly knowledgeable. I will be taking my truck there from now on.

Service
Value
Quality
Thumbnail of user jhcenicola
1 review
0 helpful votes
October 28th, 2023

My oil change was done exceptionally well and quickly with no waiting
The staff was courteous and helpful with my questions

Thumbnail of user denises1933
1 review
0 helpful votes
September 14th, 2023
Verified purchase

I needed an oil change and was pressed for time. So I decided to go to jiffy lube in Deer Park N Y. I found a $15 off coupon on line. I thought quick easy and inexpensive. My last oil change from Midas was $40... I use synthetic blend. They wanted to charge me $109! That's with the coupon! I said $109? That can't be right! Employee said it is. I know alot people complain it's high...I said that's three times the amount I pay at Midas! I will never come here again! That's just outrageous! I know it's not his fault but that's just ridiculous... He said I'll see what I can do and then charged me $83. I appreciate that he was very polite and worked with me but those prices are outrageous! Employee's ask were very friendly and kind. Prices are just way too high. And they try to sell you everything extra! Rotate tires $25, air filters... You name it.I know he's just doing his job but I just wanted a quick reasonably priced oil change...I thought $60 would have be fair...

Thumbnail of user ccummins1966
1 review
0 helpful votes
October 12th, 2023

The Eastgate, Jiffy Lube, is the location I have gone too for many years. I trust them, I have always had great, honest work done, and the mgr, Ricky, has always been so helpful and thorough! I highly recommend them. Due to all the Eastgate construction and road closure by this location, it unfortunately, has affected their business. LET'S HELP THEM OUT AND GET AN OIL CHANGE THERE

Service
Value
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Thumbnail of user spencerh187
1 review
0 helpful votes
August 26th, 2023

I'm about to leave the Jiffy Lube in Jeffersonville, IN on 10th Street. But I decided to write this review before I leave because I don't want to forget. The guys are awesome from the top down. The leadership here is outstanding & you can tell it has trickled down. It's going to be 100 degrees today, they are all super hot & not only is no one complaining, but most are even smiling with a few corny jokes to tell while you wait.
Love these guys!

Service
Value
Quality
Thumbnail of user tammys1336
1 review
0 helpful votes
January 10th, 2023
Verified purchase

I just want to say that I had an amazing experience with Jiffy Lube! They were great to work with! They got my car in quickly and did a great job getting me back on the road. I would recommend them to all my friends and family. They were there when I needed them.

Tip for consumers:
They take care of their customers

Products used:
Oil change and wipers

Service
Value
Shipping
Returns
Quality
Thumbnail of user aprile150
1 review
0 helpful votes
December 1st, 2022

I asked lots of questions Shane answered them all. He was kind and very attentive. I really appreciated the service Shane provided.

Products used:
An oil change at Jiffy Lube

Service
Value
Quality
Thumbnail of user kenm828
1 review
1 helpful vote
May 3rd, 2022

Had my service truck serviced at the Poinsett location last month. Driving in stop and go traffic yesterday my low oil notification came on. I took my truck to the Evans St Florence SC location this morning. I asked for a top off and if he would check the filter and drain plug. The oil filter was not tight and during my lengthy drive I had lost 3 quarts of oil.
I am certain that it was an oversight but in an older vehicle that doesn't have low oil sensors it could have been catastrophic. More attention to detail is warranted

Thumbnail of user ronaldb1458
2 reviews
32 helpful votes
June 19th, 2023

I went to jiffy lube for a long over due oil change. My windshield wipers also were ruined. I noticed my front headlight would go on and off. And my transmission dip stick for some reason pops out. So I got all these things done. All of a sudden one of the workers said to the person handling my bill. "We have $10 off wipers this weekend, make sure to subtract it". So it was subtracted. Then another technician said your transmission fluid is low. It may have something to do with your dipstick poping out issue. So they topped off my transmission fluid. Then the other technician changed the headlight. While this was going on a worker was washing my windows. I was in and out in 15 minutes with everything done exactly that was needed and requested. Oh almost forgot. Another technician saw my coolant was on the low side and topped it off. The location was in Tukwilla WA. I do see some bad reviews here that are also honest. But this shop was totally energized. People seemed happy to work there. My best experience getting an oil change. For the subpar Jiffy lubes out there based on some reviews here. It is recommended to reach to this Jiffy Lube as an example of how customers should be treated especially when there are so many other options. Thumbs up.

Tip for consumers:
Great Energy at this location

Products used:
Oil change, wipers, fluids

Service
Value
Quality
Thumbnail of user lisek
7 reviews
11 helpful votes
May 17th, 2023
Verified purchase

I'll be fair and give them credit for having a clean shop, quick to get my car in, polite staff.

Here's what I can't stand - the endless SELLING. They want to get as much out of you as they can and it's obvious they see women as sitting ducks. I went in for an oil change. AN OIL CHANGE. They wanted to do $500 worth of services and made it sound urgent.

My regular mechanic took a look at this estimate (I didn't let them do most of what they wanted to) and called them crooks.

Never will I darken their doorstep again.

Oh, and my engine light came on a day after they changed my oil.

Thumbnail of user jamiev171
1 review
0 helpful votes
March 6th, 2023

First time getting an oil change here and the last. I don't know what happened but I had nothing but problems starting my car after getting an oil change here. Not sure if they used the wrong oil or what. Recently got an oil change at a different place and the problem has disappeared.

Products used:
Oil change

Service
Value
Quality
Thumbnail of user peeweeali38
1 review
0 helpful votes
September 18th, 2023

I used to work for Jiffy Lube I know I go they charge you for things that you don't need they'll tell you need it but you don't need it I will go to another place to handle business there's a racist company it's only two black people work in Friendswood Texas store now it's only one black person working Friendswood store that's racist they will fire you if I could get them zero Stars I would but I can't they want you to pick at least one star don't trust Jiffy Lube and they drink on the job alcohol beer

Thumbnail of user kenth9
2 reviews
3 helpful votes
March 6th, 2018

Average sevice

Seems fine, the wait is sometimes long. Employees are friendly and considerate of you vehicle

Thumbnail of user elizabethm3598
1 review
0 helpful votes
January 13th, 2023

The man who waited on me was named 'Twin.' He was knowledgeable and answered all my questions. He did his work quickly and efficiently! Also, He had very nice manners.

Service
Value
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Thumbnail of user anitad294
1 review
0 helpful votes
May 28th, 2022

Raymond, top notch! Kind, big smile and know what he is doing. Even mention where to get a coupon. How awesome it that. Keep workers like Raymond!

Service
Value
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Thumbnail of user brandeej6
1 review
0 helpful votes
March 21st, 2023

Very fast, helpful and friendly service at the Radcliff location! I would HIGHLY recommend, they offer a variety of services meet many of your automotive needs!

Service
Value
Shipping
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Thumbnail of user jafars6
1 review
2 helpful votes
June 13th, 2022
Verified purchase

This company has the worst service and gives wrong information. In the website, it was told discount with group coupons, however, after changing the oil didn't accept their own coupons and even charged more than indicated in their website. I strongly discourage to going to this place for oil exchange or any services

Thumbnail of user loganh292
1 review
0 helpful votes
May 9th, 2023

Customer service is always something to expect at this location as well as quick visits. My technician Devin was knowledgeable on questions I had and overall made my experience great.

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Value
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Thumbnail of user inocenciac
1 review
0 helpful votes
July 19th, 2023

Excellent customer service, plenty of technicians to assist customers. Definitely going back for an oil change

Service
Quality
Thumbnail of user debram563
2 reviews
3 helpful votes
July 28th, 2023

I will never go to them. I suggest no one goes to them. They messed up my motor. Also they accept a marijuana for payment and then they wanna hurry up and ship the guys out that did it but I'm not stopping you. I'm calling Solve It 7 and I'm taking him to small claims court. I'm gonna have a thorough mechanic go with my car because I know you are messed it up. Nothing was wrong with it before they touched it.

Service
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About the business

Find a local Jiffy Lube for car maintenance & servicing. From oil changes to tire rotations, the Jiffy Lube? Highly trained technicians help keep you out of the repair shop and on the road.

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