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JINX has a rating of 2.6 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. JINX ranks 146th among T Shirts sites.
I ordered a Cyberpunk 2077 Samurai snapback hat from J! NX exactly three weeks ago, and my order was delivered today. I'm always a tad anxious ordering from American sellers, as they often charge heavy shipping fees for international orders, but I was pleasantly surprised that the shipping was only $5.14 (around £4). I had been waiting for this particular item to come back into stock for weeks, keeping the tab open in my browser and frequently checking it in the hope that they'd restock, so I went ahead and ordered the item despite seeing some negative reviews from fellow international customers. In my opinion, three weeks is a very reasonable amount of time to wait for the order to be processed and shipped from America to England, especially with the current postal delays due to COVID19. The hat arrived undamaged and is good quality. I am very, very satisfied with my order, and would happily order gaming merch from J! NX in the future.
I ordered wallets from the official Minecraft store run by Jinx on May 7. It's June 30 and still nowhere to be found. Jinx's partner Newgistics' tracking is fake, every time I open the tab it's a different date for updates. Support says there's nothing they can do and it's cause of the virus. There's no excuse for this broken website, Chinese sellers online ship faster than this. No one should support these kind of awful and deceptive selling practices.
I ordered wallets from the official Minecraft store run by Jinx on May 7. It's June 30 and still nowhere to be found. Jinx's partner Newgistics' tracking is fake, every time I open the tab it's a different date for updates. Support says there's nothing they can do and it's cause of the virus. There's no excuse for this broken website, Chinese sellers online ship faster than this. No one should support these kind of awful and deceptive selling practices.
This website is a scam. Had to blow up their email to get a refund. Phone number doesn't work because it's not real. Was given a "return label" and told to send back the stuff when I got it. Guess what still hasn't arrived after 3 months? Because it never shipped. Please be aware especially if your kids send you a link to this website. Which is the only reason I became a victim of this website because my child sent me the link to buy birthday gifts.
Tip for consumers:
Just don't.
Products used:
None because I never received them.
Hi Kaylee. We are not a scam. We are the official Minecraft Store. We did have an issue with one of our shipping providers. They assured us that shipments had resumed however, if you have still not received your order, it is likely lost and we can either reship it or refund it. Unfortunately due to COVID we have limited access to the phones however, emails are still be answered within one business day. Thanks in advance.
I ordered a Cyberpunk 2077 Samurai snapback hat from J! NX exactly three weeks ago, and my order was delivered today. I'm always a tad anxious ordering from American sellers, as they often charge heavy shipping fees for international orders, but I was pleasantly surprised that the shipping was only $5.14 (around £4). I had been waiting for this particular item to come back into stock for weeks, keeping the tab open in my browser and frequently checking it in the hope that they'd restock, so I went ahead and ordered the item despite seeing some negative reviews from fellow international customers. In my opinion, three weeks is a very reasonable amount of time to wait for the order to be processed and shipped from America to England, especially with the current postal delays due to COVID19. The hat arrived undamaged and is good quality. I am very, very satisfied with my order, and would happily order gaming merch from J! NX in the future.
I ordered two items on sale and paid the same price for delivery. I did have no tracking number, I saw the letter type in the order details. And after one month I didn't get my order. Support told me that they could reship or refund, but they couldn't reship all items. I have received much more large packages from the USA for less price and with a tracking number.
And I could not search for my package with my local post service, cause it's a letter!
Unfortunately packages can get lost in the mail and it is beyond our control. It is rare but it does happen. In your case we are happy to reship or refund. If some of the items in your order were out of stock, we can issue a full refund for those items.
Ordered item and was advised of shipment with a tracking number on 9/10. Since that time there has been no information regarding the order. I have contacted Jinx quite a few time requesting a status update on the order. They continue to reply with "sorry, it is now on it way". As of today they are no longer even replying to my emails.
HI Robert, are you International or in the USA? For international orders we consider a package lost if it has been over 30 days since the ship date. We are always willing to reship or refund an order after 30 days has passed. We respond to all emails within 1 business day unless you send multiple duplicate emails, then we will only answer one.
Their sizing chart is way off and sometimes makes no sense. They have removed the ability to leave a review of each product which was helpful in sizing decisions. Their website is trying to be slick and cool and is now cumbersome with lots of graphics having to load between clicks.
Between not knowing what size to order, higher shipping costs and no reviews to help with purchasing I'm done with their site. There are too many gaming sites out there to buy from.
Shirt left their shipping warehouse 2 days after placing order. I chose the most economical shipping method and took about 2 weeks to arrive (I live about 6 hours away from the shipping location, by the way). It made stops all over California before it made it to my house. I didn't mind though as I wasn't in a hurry to get it, but just wanted to mention all of that for those who want it quicker than 2 weeks. However, they sent the wrong shirt but a 5 minute phone call fixed the problem. The young lady who answered my call was very nice (being nice to customer service goes a long way, too). They shipped out the correct shirt and I received it in just 3 business days. They also included a prepaid shipping label to ship back the incorrect shirt. If there's a mistake with your order, I recommend that you CALL THEM (do not email). Calling is quick and the problem is taken care of right there and then.
I recently ordered some gamer shirts off this site and im totally unhappy with the shipping. I got a email saying it shipped on Dec 14th and no joke it took 2 days to get to the carrier and I still dont have my shirts and its Dec 24th. I totally get that its the christmas season and things are bogged down but this is ridiculous! I paid roughly 7 dollars for shipping and when I have paid 7 dollars for shipping on other sites it has NEVER taken this long.
Hi Alanna,
Orders do take one to two days for processing as mentioned on our website. The shipping speed itself is determined by which option you choose at checkout. Economy, Standard and Expedited all have different speeds and price points. Unfortunately there were a lot of delays in shipping speeds from a lot of online retailers this Christmas due to weather and overwhelming volumes.
I had a problem with an order not arriving on or immediately after the specified arrival date due to the package being stuck internally, within my country (after having arrived in destination country it took over one month and three days to finally be delivered to my local post office). Jinx customer support guys were friendly and helpful and the issue was solved eventually. They respond fast and don't act like bots, which is a rarity lately, sadly. Recommended. Wholeheartedly
I placed an order for PUBG merch back on 5th August 2019 and I paid for international shipping. I still haven't received anything nor am I able to track my order. Don't trust these guys and don't waste your money! I'm currently trying to get a refund..
Hi Areeb, We consider a package lost if 30 days has passed and you still don't have it. We will always be willing to reship or refund a package if you contact support@jinx.com
Fit finder is probably the most useless sizing tool I've ever encountered, and because of that... I haven't been able to order anything accurately on Jinx. Where is a normal measurements chart? I typically wear a men's XS - using the fit finder, they suggest a M or L. I normally wear a women's L or XL (because your shirts tend to run on the small side), but your site just says, "Sorry, we were unable to find a good match for you for this product" and suggest S or M with a percentage of accuracy (15%/24%) It's a dang t-shirt. Are the sizes different now, or are they the same? Just give me the measurements and I can figure it out for myself.
Hi
All products have a size chart as well. Unfortunately if a size chart has not yet been uploaded it can cause the fit finder to not display correctly. Sorry for the inconvenience. The size chart is located on the bottom right of every product page. Also we can always help if you email support@jinx.com. I hope this information helps.
Would love it if you would put measurement on your site please. See my husband bought me a XL woman tee from there it was a wow shirt. I come and it looked like a small no one in my house fits that, so ended up giving to my 12 yr old niece
Hi Renae, Thanks for the feedback. It is always difficult buying shirts over the internet which is why we do have a sizing chart on all of our product pages and we also have a feature called Fit Finder to help customers get exactly the right size. We would be happy to replace the shirt for you and get one that will fit. Please send me an email at support@jinx.com and I will get that taken care of for you.
Thanks in advance.
Kaybi
I ordered a sweater from this website at the end of march 2015 and It is may 9 right now and I have not recieved my package. I have contacted them 3weeks ago and they said its been sent out already and I just have to wait. With jinx.com having overpriced shipping that takes over a month to maybe recieve a package is simply insane. Shipping from China or japan takes less time than that and its free shipping. You guys are rip offs and I will be sure to notify everyone I know about your service.
International shipping normally only takes a couple of weeks, packages have been known to get stuck in countries customs inspections for longer which is beyond our control. Unfortunately we cannot file a claim for lost package until it has been 30 days. If after 30 days you still have not received it we can either reship a new one or issue a refund.
I have made a lot of purchases from Jinx and I love their products! But the last item was very faulty! Neither did the tee fit well nor did it have the right colors on the print! But that is okay! Things are sometimes defective and I understand! But what I don't get it why I have to pay for shipping the defective item to me and then back to them as well. Neither of the shipping costs were refunded to me! So I basically just spent around $10 dollars on a defective item along with the time spent in having to ship it back!
The dollar amount here isn't the problem but the very fact that they don't really take care of their customers is! Wish it wasn't such a big disappointment! Really love your products!
Update: I spoke about the order twice to your customer service stating the defect... And i don't think you would know the tee i am talking about. It was not ordered on my name but a gift for me. I have tees of the same size from you and none of them were so tight on the neck. And the text on the tee was much darker than the pictures. I can provide you the order number on personal message.
Hi Kijit,
The item you returned was not a defect. The shirt is exactly as described in both fit and color. You were refunded the cost of the tee shirt as per our standard return policy. The $3.55 you paid for postage is not refundable and this is mentioned on our site on every product page in our 120 day return policy. If any shirt our customers receive is defective they do not have to pay anything to send it back or get a replacement. I researched your order and you did not contact us at any point to say you received a defective product. The Returns team looked at the item you sent back and it is not a defect. In the future please be aware that shipping is not refundable.
I ordered from Jinx about a year ago and had no problems. The shirt was too small, I shipped it back and got a larger size and all was well.
This time around, same deal. Shirt is too small, so I send it back. The package took a while to arrive (originally through no fault of theirs), but I contacted their support team about it on multiple occasions across 2 weeks and they continually told me that it hadn't arrived. Finally, someone said it had actually been there for awhile and they were 'airing it out' because the returned shirt had a cologne smell on it (which I find VERY difficult to believe). This tells me the support folks took very little effort to bother checking around the exchange department for it, and the exchange department lazily didn't acknowledge that it had already arrived. Very disappointing lack of communication among the company. They then told me they were going to ship out my new size, though they didn't for another 2 days. The package was shipped a week ago and still hasn't even arrived to my state yet.
Jinx is fine when you order the right size, but I would avoid them otherwise. What a nightmare for a t-shirt.
Hi R. D. I apologize for any confusion. The smell on the shirt most likely came from deodorant when you tried it on. We try to let these items air out so that we can process an exchange. In our return policy it states that if there are strong smells such as cigarette smoke, perfumes etc... then we cannot accept the items back. There should have been notes left on your order so that our customer service team could have made you aware however, that was not done so I apologize for the wait and we have retrained our staff to make sure they are leaving the proper notes. The tracking states that the package was delivered on July 2nd so if you have not received it let us know so we can have it reshipped.
I don't know whether it was a problem on my side on on theirs, but when I contacted the company I experienced that the customer service was very kind and helpful. Seeing reviews here of people who had problems with J! NX made me worry, but everything was fine for me. Response was within 24 hours (which was fortunate because I intended to preorder a limited item :) ). Thanks again to "Crash" Landon from support team:)
Can't tell you about the speed of delivery, but I don't expect any problems there, either.
Why does shipping cost so much all of a sudden!? I wanted to order one Commander Jacket during your J! Nx-o-ween sale and almost had a heart attack when I saw the shipping cost! Over 27 euros for the slowest and cheapest option and it's shipped from London. The prices weren't that high last time I ordered.
Sort it out J! Nx!
Hi Irma,
Send us an email to support@jinx.com so we can look into it. We can check with the shipper in the UK to find out what the price is so high. Thanks in advance.
If you want to not only play the video games but wear them too, you are in the right place. They have t-shirts, water bottles, key chains, hats - you name it. They accept new designs by way of a t-shirt challenge which is fun too.
Well, quick and perfect delivery from Cali to Spain. Jinx T-shirt cotton is pretty good, the Blizzard one not so mucho haha.
Also, I did a change on the order while it stil was on process and no problem at all, pretty nice people if you ask me.
Placed an order waited forever for it to arrive no tags on shirt and wrong t-shirt. Emailed with no response. Strongly advise not to deal here.
Hi Leanne,
We can help out. Make sure you are sending the email to support@jinx.com or you can give us a call. 1-888-546-9266
I asked for an exchange, and got the wrong size back. I called them and explained and they said no problem. We will send you the correct size and shipping label so you can send back the shirt that is the wrong size. I was pleased that it was so easy to get it sorted out.
The shirts are worth the money definitely. The package was in perfect condition and arrived on time. What more would you ask for, haha
Good products-excited for my son to open his Christmas presents from Jinx
Ordered quite a bit of stuff from here, said it would arrive before 02/01 it is still not here. Gone to log in and there is no recognition of my account but yet I've paid for the items! I have emailed them & also wrote on Facebook & had no reply from either! Stay away!
Hi Jodie, Please send an email to support@jinx.com and we can find it. If you checked out as a guest it may not be viewable online.
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J! NX is a clothing brand heavily influenced by gaming and geeky interests. You are required to visit if you are into gadgets, gaming, computers, robots (really big ones), ninjas, eskimos, stuff with blinking lights, and/or pretty much anything technica...
Hi Taryn, We did have some slowness due to COVID, however the economy shipper did also have a serious technical issue receiving a portion of orders, which yours was a part of.
We have removed that shipper as an option. We have not had any other issues with UPS or USPS.
Anyone who had a package in that batch has had their shipping refunded and we will send a pre-paid return label to anyone who wants one.