• JustFlowers

JustFlowers

Overview

JustFlowers has a rating of 4.0 stars from 125,396 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and great selection. JustFlowers ranks 2nd among Flower Delivery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 6 hours

Positive reviews (last 12 months): 52.5%
Positive
104
Neutral
22
Negative
72
205
See all photos

What reviewers want you to know

Positive highlights

  • My shopping experience was a good one and it went smoothly.
  • Easy site to use, please make coupon code applicable to order.

Critical highlights

  • They do not care about customer service nor fulfillment of customers desires.
  • She watered as usual but when she got up on Friday I believe they had died, didn't even last until Sunday, Mothers Day.
How would you rate JustFlowers?
Top Positive Review

“Delivered a bouquet timely”

Don A.
2/20/24

While other florist services could not provide service in a short notification time frame, Just Flowers came through with a timely delivery of a beautiful fresh bouquet exactly like the photo on their web site. And since the bouquet was supposed to also have a small Teddy Bear with it, a separate driver brought the Teddy Bear to our home later that evening. My fiance was delighted

Top Critical Review

“Held my flowers hostage trying to shake me down for more money the day of Scheduled delivery.”

Shanna C.
3/13/24

They held my flowers hostage to try and shake me down for more money the day I'd delivery. I ordered flowers for my grandmother that lives far away from me for her birthday. I ordered them days ahead of time. The day is scheduled delivery they held the flowers trying to get me to pay an extra $ on top of the flower price, handling fee and shipping fee. I will never use this business again. This is a shady way to conduct business. Very unprofessional. Buyer beware! Do not use the company. Spread the word far and wide.

Reviews (125,396)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (337) mothers day (118) day delivery (97) order number (51) credit card (74) shopping experience (30) coupon code (19)
Thumbnail of user dona624
1 review
0 helpful votes
February 20th, 2024
Verified purchase

While other florist services could not provide service in a short notification time frame, Just Flowers came through with a timely delivery of a beautiful fresh bouquet exactly like the photo on their web site. And since the bouquet was supposed to also have a small Teddy Bear with it, a separate driver brought the Teddy Bear to our home later that evening. My fiance was delighted

Thumbnail of user adamw1358
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Easy clear fast day prior on line ordering.
Selected "premium - a feminine touch" and a little disappointed with the delivered result. Arrangement was beautiful but closer to the "standard" selection photo. I expected more flowers. Hand written note was nice.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Adam, we are here to help. Please e-mail a photo of what was received to service@justflowers.com

Thumbnail of user rosaliep68
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

We were a bit concerned about ordering flowers for Sicily from Canada through a company in California!, but it worked out perfectly! She received the bouquet around 6pm local time and the arrangement exceeded our expectations! The florist embellished the order such that it was far more beautiful than the picture of the ones we selected! We received a photo and voice message from Italy of our loved one with the arrangement and were blown away! - So was she!- Thank you so much!

Thumbnail of user shannac74
1 review
0 helpful votes
March 13th, 2024

They held my flowers hostage to try and shake me down for more money the day I'd delivery. I ordered flowers for my grandmother that lives far away from me for her birthday. I ordered them days ahead of time. The day is scheduled delivery they held the flowers trying to get me to pay an extra $ on top of the flower price, handling fee and shipping fee. I will never use this business again. This is a shady way to conduct business. Very unprofessional. Buyer beware! Do not use the company. Spread the word far and wide.

Products used:
Flowers

Service
Value
Shipping
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Shanna, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s).

Thumbnail of user pamelaj1458
1 review
0 helpful votes
March 19th, 2024
Verified purchase

You might want to know that shortly after I placed my order, I received a phone message from someone who said they were from JustFlowers. I googled the phone number and it appeared to be a scammer so I didn't call back. My flowers were delivered fine. I always have a good experience with JustFlowers. Thank you!

Thumbnail of user lyndad238
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Every time I ordered flowers for my Mom, I have never been disappointed. Thank You

Thumbnail of user candyl91
1 review
0 helpful votes
October 26th, 2023
Verified purchase

I was not familiar with this website but decided to give them a chance. The person I sent them to said they were fresh and beautiful. However, they were originally delivered to the wrong address, I checked my receipt and I had given the right address so somewhere in between things got screwed up. My friend did manage to track them down but I won't give a high rating for that reason.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Candy, we are sorry to hear of this. Our team will look into this for you right away.

Thumbnail of user danielm3242
3 reviews
0 helpful votes
May 15th, 2024
Verified purchase

Ezy-pzy online ordering...nice selection of arrangements...the gorgeous arrangement was awaiting first thing in the morning.
The flowers still look beautiful!
Will definitely be ordering again.
Thanks so much

Thumbnail of user carolynf781
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Excellent and prompt service. I sent birthday flowers to my friend. She sent a picture of them and they were everything I had hoped for.

Thumbnail of user rg569
1 review
0 helpful votes
January 10th, 2024
Verified purchase

I ordered he flowers for a friend and did not see them. I got a message that they were lovely.

Thumbnail of user constantinep14
1 review
1 helpful vote
February 15th, 2024

My wife is helping her mother recuperate from a fall. I wanted to send flowers and a teddy bear for Valentine's Day. I ordered 1 day prior to Valentine's Day with "guaranteed delivery" on Valentine's Day but the flowers and teddy bear were never delivered. I called customer service and was not allowed to cancel my order. Instead they said they'd deliver within 2 days. How would you feel if your flowers arrived two days late?

Tip for consumers:
Do NOT trust this company.

Products used:
None. The flowers were never delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.

Thumbnail of user pamelalong009
1 review
1 helpful vote
February 15th, 2024

I ordered flowers for my daughter on Valentine's Day morning. They stated it would be delivered by 9 pm that night. This is the day after Valentine's Day and she still has not received her flowers. I have called several times, can never speak to someone. I have sent an inquiry, twice! I have sent an email with no response. They were quick to take my money. My order number was *******. It was a My Love for You bouquet that was not delivered. I just want to speak to a person!

Products used:
I ordered flowers for my daughter and have confirmation they would be delivered on 2/14 by 9 PM. Flowers were not delivered. I cannot get anyone to answer phone. I have sent an email, 2 inquiries, and no one will return my call or emails.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Pamela, our local florist made the arrangement and attempted delivery twice but the recipient did not answer the door. Nevertheless, you have already been issued a full refund.

Thumbnail of user e.g8
1 review
0 helpful votes
May 15th, 2024
Verified purchase

Just Flowers very responsive and professional and on-time delivered into Canada near the border. Second time with great effect.

Thumbnail of user helenreay1965
1 review
0 helpful votes
May 13th, 2024

Ordered a bouquet for my mother on April 19th for delivery on May 10th. Got email saying delayed, will deliver next day. Got this message every day for 4 consecutive days. Flowers still not delivered yet. Email support just sends automatic response and it is impossible to get any representative on the phone. I have spent $72.47 of which $11.99 was a delivery charge. WHERE ARE MY FLOWERS! Is this company a scam?

Service
Shipping
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Helen, we are writing to inform you that your order 9856647 to Margie has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.

Thumbnail of user dileko
1 review
0 helpful votes
January 1st, 2024
Verified purchase

The order was delivered with one day delay, although I had paid extra for same day delivery. I had to call to inquire about the delivery.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

ACTUAL DELIVERY DATE: 12/27
ACTUAL DELIVERY TIME: 07:10 PM
This order has been successfully delivered.

Thumbnail of user dennisj117
3 reviews
0 helpful votes
May 14th, 2024
Verified purchase

Beautiful flower package! Came okay and on time! Delivery was okay too! Appreciate the care and concern getting them delivered before Mother's Day!

Thumbnail of user britt8728
1 review
0 helpful votes
February 18th, 2024

Consider this a cautionary tale for anyone considering Just Flowers for their floral needs. I'm utterly dismayed by the abysmal service I received when ordering a funeral arrangement from them. Despite assurances, the flowers arrived late and looked nothing like the $250 arrangement I ordered. Adding insult to injury, the accompanying note was replaced with a cheap envelope stating a "greeting card shortage," containing a folded piece of printer paper. When I attempted to address my concerns with customer service, they argued that the flowers delivered looked like a cross, despite photographic evidence I provided. I requested to speak to a manager to address this, but instead of assistance, I was put on hold, only for the representative to hang up on me. Upon calling back, I once again had to leave a voicemail. This matter remains unresolved. Contacting the company is nearly impossible; after enduring 5-minute hold times, calls are consistently redirected to voicemail. Save yourself the trouble and avoid Just Flowers at all costs. Their lack of competence and empathy is shocking and unacceptable.

Products used:
Floral Delivery

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Brittney, we apologize for the problem you are experiencing with your order. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

JUSTFLOWERS.COM
800.290.5919
service@justflowers.com

Thumbnail of user bobbih89
1 review
0 helpful votes
February 19th, 2024
Verified purchase

I didn't see the flowers myself but My Aunt received them in her Rehabilitation Hospital. She snd her daughter gave them rave reviews. The first supposed "best florist in Radford" refused to deliver them to her address. Thanks so much!

Thumbnail of user jasonb3519
1 review
0 helpful votes
February 21st, 2024
Verified purchase

Thank you for your quick response to my request. You guys came through and saved the day in such a short notice because of my lack of planning. The floral arrangement was beautiful, and made my lady one very happy girl! I cannot thank you enough.

Service
Value
Shipping
Quality
Thumbnail of user ts899
1 review
1 helpful vote
February 16th, 2024

I ordered a premium flower arrangement that should have been delivered on February 14th. My order was never delivered on the date requested. I have attempted to contact the seller and they told me that my local florist could not deliver the arrangement. After contacting the company multiple times they keep telling me they can't cancel unless they speak with the florist first which is not professional at all. By all means stay away and do not order from here.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

TS, we are here to help but we cannot reference your order with only your initials. Please message us privately with your full name and order number so that we can help you.

Thumbnail of user pamk571
1 review
0 helpful votes
April 9th, 2024
Verified purchase

Ordered flowers for my sister-in-law's birthday. She was very pleased. She sent me a picture, and they looked beautiful. I've ordered from Just Flowers several times and have never been disappointed.

Thumbnail of user peggyj272
1 review
0 helpful votes
December 20th, 2023
Verified purchase

The flowers and delivery were perfect. My terminally ill friend loved it and said it made her Christmas. Unfortunately, she only had a few days to enjoy it, so I'm thankful for that.

Thumbnail of user shelleyo.h
1 review
0 helpful votes
December 5th, 2023
Verified purchase

Ordered a bouquet from MN to CA trusting the process for same day delivery. Everything turned out to perfection! Thank you!

Thumbnail of user robertp5346
1 review
0 helpful votes
February 16th, 2024
Verified purchase

My Valentine's Day order of a Stargazer Lily-based bouquet was delivered on time a day early with all the substitutes exactly like I asked for. The flowers were left on our mudroom porch because I was off running errands. Well done!

Thumbnail of user candys197
1 review
0 helpful votes
May 19th, 2024
Verified purchase

Sorry but I had to give three star because the flowers were delivered very late at night. I was expecting them to come a bit earlier during the day so I can travel with them to my event. That prompted me to go buy a bouquet of flowers to bring to the event. The flowers were delivered without a notification and just left at a front door.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 6 hours

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4.0
125,396 reviews
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