Kitchen & Bath Authority

I ordered the Kraus 45" kitchen work station sink which was back ordered and unfortunately the lip of the sink was damaged in two places. Called customer service and they sent me another sink in a very timely manner! Their customer service representatives were a pleasure to work with- which is a rarity these days! I love this sink. Thank you so much KB+A

I ordered two Panasonic Bath fans. However, I received the internal components of the fan, as per the description on KB& A's website. The company was kind enough to see that the picture, on their website, could have been misleading, and are processing my order for a return. They have since changed the picture to reflect exactly what someone would be receiving. They have been honest and straightforward throughout this, and I highly recommend this company.

Good customer service. The person was really helpful on the telephone when I had some questions, and my item shipped as soon as possible after that.

KB authority replied very quickly to a damaged product and replaced it so that it did not impact the construction schedule.

Came in when quoted.
Looks to be in good shape.
Drivers put items into my garage as requested by me.

Product arrived as described.
Only issue is that I did not receive my grey and black squeegee as stated.

Great looking and reasonably priced. Easy to follow assembly directions, all parts and materials were first-rate.

Not a fan. Left with big box, Styrofoam trash, and wood pallet. I tipped the driver to help me get in the house. The product was fine, otherwise.

Even though someone answered that this has to be exactly 60" wide for a rough-in opening, it is adjustable by cutting down the support bar as described in the instructions. Looks like it is all good quality.

The whole shower set came in perfect condition! Delivery was great - it came quickly for a freight shipped item and we received two calls from the driver confirming his time of arrival. All boxes were in perfect condition.
The shower itself is beautiful. Super impressed with the quality and the great affordability of KBA.

I was worried about ordering a bathroom vanity online, but there was no need to worry. KB&A handled everything very professionally. They confirmed my order, had it shipped within days of ordering and kept me posted on the order and how to handle the delivery regarding inspection of my vanity before accepting the order. I was also very impressed on how well the vanity was packed. I am very happy with the entire process and will not hesitate to order from them again in the future.(This is the only picture I have, as I'm in the middle of a bathroom renovation and the vanity has not been installed yet. This is how the vanity looked when it was being unpacked. The drawers were removed for inspection. Everything looked great).

Very happy with the vanity we ordered and especially like the huge discount they offered. The warning emails they send you about delivery and inspection make you wonder if there is a problem, you might have trouble with them making it right. We had a week delay in delivery, but other than that, product was received in perfect condition.

The vanity looked even better than the pictures. It was securely wrapped and arrived intact, not a scratch!

Delivered at later end of 12-4 range, but also helped me take inside house because it was heavy. The box was beat up but checked inside and from what I could see was in good shape.

Item received as described and faster than expected. Fed Ex was supposed to have us inspect and sign off but that did not happen. Item was in good condition.

KB+A had the lowest price on the shower base I wanted. Ordering was easy, and delivery was actually early.

The only "negative," KB+A emailed instructions--after delivery had come and gone--not to accept delivery if the packaging was damaged. The timing of the email could have been due to the delivery being early. Fortunately, the packaging and product were fine.

Renovating a kitchen is stressful, but Kitchen and Bath Authority definitely helped me through the process. The gentleman I spoke to couldn't have been nicer, and everything I ordered was packed perfectly and delivered on time. I would definitely recommend using them!

After purchasing the wrong item...my fault, I did exactly as they requested to submit a return. I did not write on the original box. I packed the original box INSIDE another box and returned the item. I was told all parts where not included (lie) so no refund would be made. Not to mention the cost I paid to return the item. This company steals from the consumer.

I am so glad I found Kitchen & Bath Authority on the web. I found the perfect sink at a great price. The sink was sent immediately after the order was placed. It arrived in perfect shape a few days later. I am very impressed.

This vanity came in very good condition. It hasn't been installed yet so hopefully no problems with that. My only complaints are as follows:
1. There is no option to order filler pieces to match the wood of the vanity.
2. For all the emphasis that the KBAuthority puts on inspecting the product upon delivery, the delivery company would NOT let me open the box to inspect the vanity for damage, nor would they take the vanity back onto the truck in the case of any damage. This is completely contrary to what KB insists upon. That inspection option made me feel way more comfortable ordering online. It turned ok only because the vanity was not damaged. Otherwise...

We received the sink faster than the original delivery date. Just installed it. It looks great. Thank you

I found what I wanted and it worked well. The "free" items were not included and emails go unanswered.

Purchase experience was great. Delivery was on time. I haven't installed it yet. But will soon.

Their product didn't make it delivered until 2 months after the order and my product was already done. I called to cancel the order 2 weeks that I noticed the tracking was not making progress and they rejected my cancellation so I had to dispute the charge. 2 months after the product sit by the door and I called to ask them to create a label for me to return bc I don't want to have anything to do with them but their representative said no need to do so after his investigation and told me to keep it for free regardless how many time I stressed I preferred to return. He kept explaining that the item was reported and claimed, it's free. Guess what! Two months later, they used my credit card information to charge me for another order I did not make and stole my money away without asking the permission or a heads-up. This company doesn't do business honestly. 0 point is what I want to rate them but no this option.