Kingsloot

See the photo. I am trying to contact somebody about making an exchange, but in my haste, I clicked the wrong button on their website and I've been locked out. They just keep responding with bot responses. They literally refuse to help me because when I asked in an email for someone to contact me, they said that they are an e-commerce company, and I should check their FAQs.

Unfortunately, businesses like this just force people into the big box stores, because at least there is a modicum of customer service

Do not buy from Kings loot. Very poor customer service and return policy.
They will not take returns as the policy says and only want to give a partial refund when I paid full price for the wallet. $169 is Alot of money to just give away.

If you are looking for a company that stands behind their own policies you may want to look elsewhere.

My wife purchased a wallet from Kings Loot for me for Christmas. I did not care for the wallet so she attempted to return it. With a posted return window of Jan 8th (attached screenshot was taken on Jan 5th) she initiated the return on Jan 5th only to receive a response that the return window had closed. She followed up by email multiple times that day, with responses from the company, but they continued to deny the return saying she was outside of the return window.

For the past five days I have attempted to communicate with this company but they continue to reply back with the same generic email denying our request for a refund and not acknowledging our return started three days before the deadlines even with evidence that includes time/date stamps.

They reply to comments on their Facebook advertisements with quick witted responses but proceed with caution getting into a situation where you are looking to purchase from a company that stands behind its product and provides responsible customer service because this company does not come close to doing that.

I purchased a wallet from King's Loot for my partner. They didn't like the wallet, so I filed for a return. I submitted photos, per the return policy, and completed my return submission. After three days, I never received instructions on the return. I checked their return policy over thoroughly on their website and there was nothing regarding Kings Loot providing a return label. In fact, it said that the customer is responsible for covering the return. The only thing Kings Loot return portal provided me was a slip to insert in my package. No label. Nothing. I presumed at that point that I was suppose to pay for my own return, per the website. I shipped it back via USPS. After 15 days, they emailed me saying that my return was expiring. I followed up with customer support, and informed them that it was returned. They said I had to use the label they provided. I told them I never received a label. I double checked my emails and junk mail, there was never communication sent. I checked their return portal again and there was a return label! I wrote them an email explaining what happened and they basically wrote me off and said that they cannot accept returns that aren't done with their labels. I checked the return policy again and they had continently updated their policy to include that they will refuse items that are not returned through their portal. This company is an absolute scam! BUYERS BEWARE!

Recently bought the hybrid wallet from Kings Loot website. It did not fit all the cards and cash comfortably so I submitted a return request with photos. The wallet was unused per the stated refund policy. The box was opened to see if it would fit 10 credit cards, and immediately realized it was not going to meet my needs.
Kings Loot kept asking for more photos and taking forever to reply back while withholding a refund. They sell the same wallet on Amazon subject to Amazon's refund policy, but if you purchase directly from King's Loot, they will deny your refund if you dare to open the box it came in. It seems pointless to sell a DTC good that a consumer cannot physically touch to see if it fits their needs in order to request a refund. DO NOT BUY FROM KINGS LOOT.

King's Loot advertises a 30-day return policy for their leather wallets. BUT … if you so much as put a few cards in it to check if it performs exactly like in their video (it doesn't), return is negated. The only way to return it would be to open it (don't touch it), and then save EVERYTHING including ANY inserts, and contact them. They will then send a message saying 'start a return'. In that email it will ask if you put any money, cards, or into your pocket. Do that and you may eventually get an email requesting pictures. Do that and you will get a request for the shipping payment. Do that and you might get a return label.
I never got that far because a week went by after my 'start a return' (done the day after the wallet arrived), and I began to suspect they would delay, delay, delay until past 30 days. So I sent the wallet back to them in the original shipping package. They refused to accept the package and did a return to sender. Subsequently I got an email finally outlining their rules and I realized they would never honor a return even if I did every step of their draconian process because I had been so bold as to actually put something into the wallet to check it out.
Many people seem to like the wallets but be absolutely sure before buying because the reality is … they have a functionally NO RETURN POLICY.

I recently experienced significant difficulties with Kings Loot's return policy and customer service, which I feel compelled to share. After purchasing a wallet as a gift, it turned out not to suit our needs. The wallet was tested minimally to check its functionality (e.g., inserting cards and an AirTag to gauge fit), but it remained in perfect condition.

Despite this, my return request was met with repeated requests for photographs and claims that the wallet showed signs of use, which was not the case. Furthermore, Kings Loot insisted on charging me for the return shipping, which added to my frustration given the item was in a sellable condition.

Customer service interactions have mostly been automated responses with little to no flexibility or understanding of my situation. This lack of personal attention and the rigid adherence to protocols without room for customer discretion has left me disappointed. I had initially left a positive review based on my first impression of their customer service, but I've since felt compelled to withdraw that endorsement due to the subsequent handling of my return.

I am sharing this experience to inform potential buyers about the challenges you may face with returns and customer service at Kings Loot. I hope this feedback will encourage Kings Loot to reevaluate their policies and approach to ensure others do not encounter similar issues.