LA Furniture has a rating of 4.6 stars from 1,939 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LA Furniture most frequently mention customer service, white glove, and great experience. LA Furniture ranks 14th among Furniture sites.
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Love the chest and nightstand. Nice Solid pieces. Soft close drawers open/close nicely and drawers are roomy. Very cool drawer pulls. Delivery was smooth, we had some rain, driver put our palette in the garage. Was a friendly fellow with a face mask and respected social distancing. Well packed order. Heavy! You'll need help moving this into your home. Good price, below other dealers even with shipping.
Buyer BEWARE! This company will SCAM you! If I could give a 0 stars I would! They shipped the wrong product with the incorrect advertised dimensions. At first they agreed in writing to refund the money by a certain date and have the items handled and shipped by their company. When I asked for a receipt of refund they fraudulently began to cover-up the responsibility for sending incorrect items and never paying the refund amount. They have adjusted the refund policies multiple times, since not paying the refund. This company will SCAM you! They cannot be trusted!
Love the chest and nightstand. Nice Solid pieces. Soft close drawers open/close nicely and drawers are roomy. Very cool drawer pulls. Delivery was smooth, we had some rain, driver put our palette in the garage. Was a friendly fellow with a face mask and respected social distancing. Well packed order. Heavy! You'll need help moving this into your home. Good price, below other dealers even with shipping.
Found the dining room chairs we wanted to suit the style of our home. Shopping experience was pleasant. I would have liked more color options but other than that it was great.
The online chat has been incredibly helpful. Questions were answered promptly and accurately. Very impressed with your customer service. Thank you!
Honestly best online shopping experience I've had. Thanks a bunch guys! You rock! Will be a return customer
The only thing that i am not happy with is your curbside delivery. It should be brought into my home and set up for an additional, reasonable fee.
Best selections in the city. I have been trying to find the perfect sectional for my space for such a long time and I finally found it. I was greeted my Karen and he was very helpful took his time to make sure I got a great deal,which I did. Overall experience was 5 stars. They really work with your price range and make sure you walk away happy. So if your looking for something specific visit them and trust me you won't be disappointed.
Beautiful furniture and process of ordering was quick and easy. The store had the contact number wrong and I reached out to give customer service the correct one. They never gave the updated contact number to the shipping company so my furniture just sat at their warehouse. I contacted LA furniture, their shipping company and the parent shipping company to try and get my furniture delivered.
Great items!!! the installers were wonderful and so careful - It was an overall great experience and I will purchase form them again.
I ordered 2 sectional sofas and a patio furniture from LAFurniture.com. I got a great deal on their thanksgiving sale. I did a lot of research and I found their prices to be very competitive. Frankly, I was little skeptical after I read some of the bad reviews about them but I did not face any issue with my order. Their delivery was super fast and the items arrived with-in a week in brand new condition without any damage. Quite satisfied with my experience and I have already recommended their website to couple of my friends.
Buyer BEWARE! This company will SCAM you! If I could give a 0 stars I would! They shipped the wrong product with the incorrect advertised dimensions. At first they agreed in writing to refund the money by a certain date and have the items handled and shipped by their company. When I asked for a receipt of refund they fraudulently began to cover-up the responsibility for sending incorrect items and never paying the refund amount. They have adjusted the refund policies multiple times, since not paying the refund. This company will SCAM you! They cannot be trusted!
Could not get you to commit to a shipping date. Very important to a traveling professional. Also, your "disclaimer" of damage could screw me if I'm not available when delivery happens. Crossing my fingers on this one.
I found the perfect table for my office/studio on line. I was a little uncertain because a) I had never seen the table before and b) the table was coming to the midwest from a company I never heard of. Everything turned out perfectly. I received emails answering all my questions promptly. I was able to talk to customer service on the phone. The table exceeded my expectations. I would do business with L.A. Furniture again.
This is an easy to use website however, need to place the button for Submit Orrder farther from the signature box as i accidentally pressed the submit order button after only having signed my 1st name.
I was a little hesitant to order on line without seeing the chairs or sitting in them but they are exactly the right ones! The description and pictures were spot on! Pleasantly surprised at how the professional the people and process were. Good job LA Furniture!
Buying website confusing and formatting was off in some areas. Tried twice and finally got to the end. Does not work at all on mobile devices like an ipad.
The color of the bed had been digitally enhanced to appear more vibrant, so much so that it was a completely different shade. It is still a beautiful high quality piece but we would NOT have purchased it.
web site had problems in the order process, threw me out of checkout and had to start over. Also, unable to get through on the phone, or on chat to anyone to help me out. Was able to get through very early this morning, but repeated attempts after that failed. Also did not receive a call-back via the Call Me button on the site. Disappointing level of customer service.
Great products at decent prices. Easy checkout and reasonable policy. Now awaiting for shipping information to see how quickly that goes. but thus far, great experience.
Absolute scammers. As soon as you order they send you a text mesage instructing you to lie about delivery condition.
"As the time of delivery you mut mark BOX IS DAMAGED. Don't worry your driver won't get in trouble."
Delivery took 8 weeks longer than they said on the site and the table they sent was not even close to as pictured. They have no inventory and just dropship everything so they have zero quality control. Multiple pieces were missing and the instructions were barely half a page of broken english.
When I went to return the product, they didn't respond for over a week as I kept following up they finally responded, didn't understand my request, tried to tell me I bought the wrong product, and then denied my return request. I had no other option but to go to small claims court and simultaneously open a credit card dispute for this large purchase that they won't fix.
Check the youtube video I am uploading called LA Furniture Store www.lafurniturestore. Com is a scam - I show exact messages, emails, and pictures of the poor quality product.
BUYERS STAY AWAY from this business!
Tip for consumers:
STAY AWAY!
Products used:
They sent the wrong product so I did not use anything and wasted thousands.
Thank you for offering a great product at a reasonable price. First time LA Furniture client. We'll be back for more and will recommend all of our friends to your website!
Great delivery service members who delivered on both communication and friendly prompt and professional service.
This was first with LA furniture..they had the best price for what we wanted. Shipped quickly but their notification process needs work. It all worked out and the furniture is fabulous! Would order from them again.
Great service from the lady that helped us, exactly what we expected and would recommend it to everyone. Great selections.
Easy to navigate through items. For the most part very thorough descriptions and images. Easy check out process with instructions.
I have shopped at La furniture a few times and have been completely satisfied every time. Great quality and at a very good price! I will continue shopping for my furniture needs from this great store and highly recommend this store to friends and family
We ship nationwide. Huge variety in modern furniture, contemporary & Italian furniture like platform bed, leather sofa, sectional sofas & bedroom furniture for home.