I would like to recommend Francis at customer service. I live in Germany and I was having trouble to order my wedding set on line. Kudos to that young man, he has patience and walked me through it step by step. Best service I have ever had. My rings came in and I'm happy to say, we love them and they fit. Thank you again for all you've done. Love the selections of jewelry you have also. This will not be my last time ordering from you Larson.
Ring is great, paid for 2 day shipping, took a week. Will not give me money back and won't respond to emails. They are complete imbeciles. Don't buy from them it's not worth it. Please do not.
I would like to recommend Francis at customer service. I live in Germany and I was having trouble to order my wedding set on line. Kudos to that young man, he has patience and walked me through it step by step. Best service I have ever had. My rings came in and I'm happy to say, we love them and they fit.
Thank you again for all you've done. Love the selections of jewelry you have also. This will not be my last time ordering from you Larson.
Found just what we were looking for at a great price. Hubby gets lots of comments on his ring. Glad we went with titanium!
Told that it would take 3 days to make don't know when it will ship will not order again
Waiting for the return of the ring which had to be resized
I've had a couple of experiences. My first one was excellent. I received exactly what I ordered and both rings were beyond expectation. However I had to replace a lost ring and that one arrived missing the engraving I ordered. It was disappointing but not enough to return it and do it over. The rings are still beautiful and meaningful so I would still give this company future business. When I contacted them about the mistake they were very friendly and helpful. They would have replaced the ring I'm sure but it was not necessary this time. I absolutely love that there is a warranty even for sizing. So all in all, I'm still a very happy customer.
I had no trouble using the Larson Jewelers website to order a ring with a custom handwritten engraving. The engraving came out a little small but still visible, pretty much exactly what I was expecting. Thank you for making it easy!
Great experience in replacing my wife's lost wedding ring. Perfect!
I purchased this ring to update my husband's wedding band. He wanted a "plain, flat black ring"-this fit the bill. Ordering was easy and shipping was fast.
Excellent work, good customer service. Checked the yelp page and saw pic of ring i wanted, and they made it happen!
No issues in regards to order or purchase. Came as expected. Very happy with service and all aspects of the purchase.
Ring is great, paid for 2 day shipping, took a week. Will not give me money back and won't respond to emails. They are complete imbeciles. Don't buy from them it's not worth it. Please do not.
Tip for consumers:
Do not use this site. They stole my money.
Products used:
Tungsten ring. Absolute garbage customer service and will rob you of your money.
Very happy with the wedding band I purchased for my husband. My only complaint is, I tried to guess his size and was way off so I ended having to request an exchange. I had no problem paying for the shipping. But I sent my ring back in the gift box it came in only to receive it back in a dime bag. I messaged the customer service and they were supposed to send me a replacement gift box. But I never received it. Was a little weird presenting my husband a gift without a box. But other than that I'm very happy with the ring.
I found my dream wedding band. The service was quick and pricing was fair. 5 stars, no complaints at all.
My husband only had his ring couple months and had a piece chip off of it. They sent me a replacement no questions asked just like the original.
I ordered my husband a new wedding band, the black tungsten with the punisher skull. The ring arrived quickly, but when it arrived I realized that I ordered a 4mm width band and it was pretty small for the size of my husband's hand. I was able to contact customer service who assisted me with returning the ring in exchange for the 8mm width band. The turn around time was amazingly fast and he had his new ring within a week of me shipping the small one back. He loves the ring and I'm very pleased with my overall experience. Painless.
First order never shipped and I had to contact them. I was informed it was out of stock. I finally ended up chatting with them. That took over 24 hours going back and forth. Cancelled order and ordered a different ring. It shipped quickly and is perfect.
The ring was exactly as advertised. It shipped same day, even with engraving added on. Definitely will visit Larson the next time I lose my wedding ring!
I ordered something. The ring came in a couple days from California to Ontario in Canada. Problem is I needed an exchange but no one answers the phone, email or the text option they have. I'm starting to get worried that'll be stuck with a loose ring for my husband. He lost weight and the ring didn't fit. Fell right off. It came exactly how I ordered it.
Tip for consumers:
Make sure your order is correct because you cannot contact them after the fact.
Products used:
Men’s Tungsten wedding band
Purchased a Tungsten Ring because it's supposed to be strong, hold its shine and not be easily scratched. The ring is nice and heavy, it has kept its shine so far but unfortunately is not as scratch resistant as stated. My husband wore his ring fir three days, doing normal things around the house, nothing that should scratch the ring and it had quite a few scratches. I told the customer service representative about it and asked about their description that says the ring is not scratched easily and she had no comment. That said, this is not an everyday ring my husband can use as I hope it would be based on the description. The ring is nice but my husband only wears it when we are going out to avoid getting more scratches.
Fantastic quality with huge range, having bought from Larson before I had no hesitation to order from them again. For me tungsten carbide rings have quality and strength and look great too at a great price. More to come I'm sure.
I loved how fast my order was processed & delivered. My wedding was on Halloween and I purchased the wedding band on Oct 1. I received my order, was able to return it for a smaller ring size, and received the new order all before my wedding took place! I didn't worry once whether the ring would arrive in time, even though I waited last minute. Also, my spouse dislikes the typical thick men's wedding band. I was able to customize a smaller width WITHOUT the extra "customization" costs that other websites charged! I highly recommend Larson Jewelers!
Now on 3rd ring in just over a year. Inlay falls out, cracks and chips so easily (dinosaur bone). Nothing but excuses from company, I have a desk job and have been bed bound for almost 3 months so no reason the ring should have broken this time. Company refuses a refund, insists on replacing ring, offered that I could choose another ring of similar cost so i did but then they insisted it had be from the same range (this range is only dinosaur bone rings so the most I can do is have same ring, same problems, different colour) so now I am just expected to contact them every few months to organise a replacement for what is clearly cheaply manufactured poor quality product not to mention terrible customer service. Why am I suffering because a company provides terrible quality products and refuses to respect its customers? There should be something in place for these circumstances regardless of the limited refund policy window. Have yet to hear anything from them in regards to this third break. I will not be taking another ring from them. I don't want nor should I have to replace my wedding ring every few months. Not good enough. Oh and just an FYI the metal they use is strong in terms of breaking and snapping but it scratches incredibly easily and scratches are not covered by the 'free repairs and replacements' clause.
Tip for consumers:
Dont buy from here
Products used:
Dinosaur bone wedding ring. Two 4mm that both broke so then went for 8mm in hopes inlay would be stronger. Also broke.
I hand an allergic reaction which caused my hands to swell up to the point that I needed to have my size 12 1/2,8 mm Tungsten wedding ring removed. The company gave me a discount on the replacement ring without my even asking for one. Great products, great staff, great company.
Ring was great quality. Excellent price. Much better pricing than traditional brick and mortar stores.