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Laser Co has a rating of 4.6 stars from 387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention great service, easy transaction, and good value. Laser Co ranks 17th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
394 reviews
No critical highlights yet
It was painful trying to process my payment through your system... Please don't get me wrong... I Love this website... Products are Great...Descriptions of features and specs etc are Great :)) )))
Tried to buy a spare part. Laser said my order was on the way. Paypal for some reason refunded. Tried to contact L. No one home. No idea what happened.
Excellent and quick service. Answered questions a
With genuine information. Eager for me to understand
Quick delivery
The brand on our remote. Tried generic without success. Happpy to try and ended with satisfaction
Not sure how they come up with ratting of over 4 on their light bulbs as they are crap and I am not able to find very many positive review on them other than on their own site. The app has a 3 star rating on play store with very poor reviews so again not sure how their site comes up with a rating above 4. The bulbs put out great light but the tech issues between the bulb and the app make the a big waste of money and time. Laser do not reply to tech inquiry or messages left. When I finally spoke to a technician on the phone after calling Australia he had no idea what he was talking g about and just told me the bulbs have developed a fault and that I would need to return them. I did so and got new ones and it has not made a single difference and I still am not able to add the bulbs to the app. I know I am bot doing anything wrong as I have them all through my house and have set them all up no trouble the first time. I just want the issue fixed with the stupid app so I can use my very expensive light bulbs properly. If they do not fix the app they should stop selling the bulbs as it makes the smart capability of them completely useless. If I could score 0 I would. Lastly I have tried the process of adding them now 58 times to with no joy.
Tip for consumers:
Does not seem the issues are so much with the products its more the app that has the issues but if the app won't work then you can use the products making them a waste of money.
Products used:
Laser 10 watt smart bulbs screw in and bayonets
Thank you for your detailed feedback, Mark. We're genuinely sorry to hear about the challenges you've faced with our smart bulbs and app functionality. Ensuring our customers have a seamless experience with our products and support services is paramount, and it's clear we missed the mark on this occasion. Your input is invaluable to us for making improvements. We're committed to resolving these tech issues and enhancing the app's compatibility with our smart bulbs. Please rest assured, we're on it.
For immediate assistance and a resolution to your current situation, we invite you to contact our dedicated support team at support@laserco.com.au. We're keen to make this right and ensure you can fully enjoy the capabilities of your smart bulbs.
Thank you for bringing this to our attention, and we hope to turn your experience around.
I would like to thank you for the prompt delivery of this item.
Laser Corporation was a pleasure to deal with.
Your team was prompt to get back to me in relation to the order and made sure my item was on track to be delivered, in what I am sure is a difficult time of the year.
I did not get the name of the lady I dealt with on Tuesday, but she was fantastic.
Fantastic customer service!
I like the products and great value.
Thank you, Matthew, for your glowing 5-star review! It's great to know our customer service made a fantastic impression. Your satisfaction is what drives us, and we look forward to serving you again!
A customer came in to my store at Broken Hill Hobbies & Electronics and requested a new remote.
I looked online and found the Laser website and ordered the unit quite easily!
It was a Laser branded product~
Thank you, Serg, for your five-star review! We're delighted to hear about your positive experience using our website to find and order a Laser-branded product for your customer at Broken Hill Hobbies & Electronics. It's great to know that our online process was straightforward and met your needs effectively. We're committed to providing a seamless experience for our business clients, and your feedback is a valuable affirmation of our efforts. If there's anything more we can do to assist you in the future, please don't hesitate to reach out. Your satisfaction and business needs are very important to us!
Too easy. I hope delivery is just as quick and easy.
Delivery was exceptional
Thank you for the five-star review, Lynette! We're thrilled to hear that finding what you needed was a breeze and that the delivery exceeded your expectations. We aim to keep it 'too easy' every time!
The equipment works well out of the box and at very good price.
The response I received to the question 'Do I need to order a power supply and remote separately?' when ordering was unsatisfactory. It simply referred me back to the same web page which had caused the confusion in the first place. Adding a 'what comes in the box' section to the product page would have been immensely helpful and shortened the ordering process from days to minutes.
See previous comments
Product specs, positive third party review, Australian owned and operated business.
Thanks for the four-star review, Andrew! We're glad the equipment is performing well and that you found our pricing competitive. We appreciate your feedback on the ordering process—point taken about clarifying what's included with each product. We're on it to make your next experience even smoother. Here's to gearing up for a perfect score next time!
Very easy to buy in line. Very happy with my purchase
Saw on today show
Thanks for the five-star review, Sharon! We’re glad our online checkout was a breeze and that you’re loving your purchase. Seems like the Today Show did us both a favor—cheers to great finds and easy shopping!
I ordered the product only 3 days before it was delivered to me. Excellent service
I have had a Laser DVD player for several years. I like it because it is easy to use, and I can play DVDs I've bought overseas.
Excellent product
Thanks for the glowing review! We're thrilled to hear our delivery speed and the global compatibility of our Laser DVD player hit the mark for you. Enjoy your movies from all around the world!
I obviously didn't read the page properly. I wanted a replacement remote, but the email confirming my order told me I've ordered a new DVD player plus a remote. But that's okay.
I wanted a new remote to replace one that I’ve lost
Tried to buy a spare part. Laser said my order was on the way. Paypal for some reason refunded. Tried to contact L. No one home. No idea what happened.
No one home to take the call. Tried 2 phone numbers.
Need a spare part
Thanks for your review, Vic. We’re sorry to hear about the confusion and the lack of communication you experienced. It seems we missed the mark this time. We're looking into the issues with PayPal and our customer service availability to ensure this doesn’t happen again. Your feedback is crucial in helping us improve. We hope to get another chance to make things right!
Need a spare part
Easy and quick super fast shipping & delivery. Very happy
Competitive price
Absolutely thrilled with your feedback, Danielle! It's wonderful to know you had a great experience with us. We're here whenever you need us next, ready to offer top-notch service and value. Thank you for choosing us!
I have been unable to contact your sales dept for two days (one email and numerous phone calls). I finished up talking to the warehouse to get an answer to my question. I also received good information from the technical support dept.
To purchase a replacement remote for a Laser Blu Ray player
Thank you for sharing your experience, Tom. We're truly sorry to hear about the difficulties you faced in reaching our sales department. It's great to know, however, that our warehouse and technical support teams could provide you with the information you needed.
We're taking your feedback seriously and are working on improving our communication channels to ensure more efficient and accessible customer service. Your patience and effort to get in touch with us are greatly appreciated.
If there's anything more we can assist with or any further questions you have, please don't hesitate to reach out directly at support@laserco.com.au. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing us for your replacement remote, and we hope to serve you better in the future.
Easy order process and rapid delivery. Thank you.
Multiregion DVD
We're so pleased to hear about your positive experience, Des! Ensuring an easy ordering process and swift delivery is key for us, and it's wonderful to know we hit the mark. Enjoy your multiregion DVD player, and thank you for choosing us. We're here whenever you need us again!
Was unable to find a replacement charger for Momentum 3 watch that was purchased for me at Xmas. Had to try charger for Momentum 2 which as you know would not work on the one my Grandson bought for me
Thank you for sharing your experience, Elaine. We're genuinely keen to assist you in finding the right charger for your Momentum 3 watch. Your satisfaction is crucial to us, and we're here to help. Please reach out to support@laserco.com.au so we can make this right for you. Looking forward to resolving this together!
Great thanks very much Laser, will use you again! Best wishes, Happy customer!
Thank you for the wonderful review, Marica! We're over the moon to hear you're a happy customer and planning to use our services again. Looking forward to your next visit! Best wishes to you too!
You send t fare t to many emails. My inbox is full.Why Just received my control today.look forward to using it. Ken
Because it was given to me by the company I asked if they had one.forgot who it was
Thank you for your feedback, Ken. We're glad to hear you've received your control and are looking forward to using it. Regarding the emails, we appreciate you bringing this to our attention. We aim to keep our customers informed, but not overwhelmed. Your input is valuable to us, and we will review our email communication frequency. If there's anything specific you'd like to see in our updates or if you have further suggestions, please feel free to reach out. We're here to ensure you have a great experience with our product and service.
Very fast delivery and product as described. Good range for what I was looking for
I had a discount code
Thanks for the five-star review, R P.! We're glad to hear the delivery was swift and the product met your expectations. It's great that our range caught your eye and the discount code brought you to us. We look forward to serving you again soon!
I've never had any problems with the product and it works perpetually and continually!
My CD player is same make and is very good
Fantastic to hear, David! We're thrilled that our product has been consistently reliable for you and that your experience with our brand has been positive. It's great to know our products, like your CD player, meet your expectations. Thanks for sharing your experience, and we look forward to continuing to serve you with quality products!
My CD player is same make and is very good
Wonderful experience will be using them again quick delivery easy to use site
Needed a all region unlocked dvd player
Thanks for the five-star review, Lloyd! We're thrilled to hear about your wonderful experience and that you found our site easy to use with quick delivery. We look forward to providing you with another top-notch experience when you need us next!
It has not arrived yet.
According to the tracker, it went from Sydney to Newcastle to Brisbane while supposedly en route to Tasmania.
Thanks Sendle.
Product not in stock near me in tasmania
Thanks for your review, Bob! We're glad you found what you were looking for with us. We're committed to offering quality products and hope your purchase exceeds your expectations. Should you have any feedback or need support once your product arrives, we're here to help. Looking forward to your thoughts and hoping to impress you enough for a future 5-star review!
Ordered last Friday and received on Thursday. Very happy with the service! Will be testing out the product once charged.
Michelle, thanks a ton for the fantastic review and the five stars!
Helpful assistance and speedy delivery. However, the extent of the detail of a survey required for a $20.00 part is absurd.I,m happy and a star rating should suffice!
I own a sound bar that accoompanies the remote
Thanks for the five-star review, Chris! We’re thrilled to know our assistance and delivery hit the mark for you. We hear you on the survey detail—sometimes less is more! We’re just happy to see you satisfied. Here’s to great sound and simple solutions!
Laser Co was very easy to deal with. Products were easy to search for on their website.
They are quality products at a reasonable price, and great service. The product was delivered to me really quickly compared to most online shopping.
Thanks for the five-star review, Damian! It's great to hear that your experience with Laser was straightforward and satisfying. We're glad our website made your search a breeze and that our quick delivery stood out. Here's to more quality shopping experiences with us!
Both keyboard and mouse are good replacements for old equipment that got wet.
Recommended by friend as good quality items.
Thank you for the five-star review, Malcolm! We’re delighted that the keyboard and mouse have seamlessly stepped into their roles. Appreciate the shoutout from your friend—glad we could live up to the hype!
Internet search
Delighted with your feedback, Paul! Thrilled that everything clicked right into place for you. Thanks for shining a light on your experience. Looking forward to your next visit!
Products were easy to order
Provided competitive prices
Fast delivery
Because it was a laser product that i wanted to purchase. Stock was limited with other retailers so i went straight to the source.
We're delighted to hear about your positive experience, Leanne! Going straight to the source for your Laser product needs and finding what you were looking for is exactly what we aim for. Thanks for choosing us and sharing your feedback. We look forward to serving you again in the future!
Gain trust and grow your business with customer reviews.
Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.
Stars aligned and it's a perfect score from us too! Thank you for the high praise on our quick and informative service—nothing beats a speedy delivery with a side of genuine help. We're thrilled that our brand made the cut for you, turning your quest for quality into a tale of satisfaction. Your feedback is the cherry on top of our day. Cheers to more flawless experiences and fast deliveries!