• LawnStarter

LawnStarter

Overview

LawnStarter has a rating of 4.1 stars from 1,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnStarter most frequently mention great job, long time, and timely manner. LawnStarter ranks 1st among Lawn Care sites.

  • Service
    837
  • Value
    787
  • Shipping
    105
  • Returns
    117
  • Quality
    709

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 79.8%
Positive
347
Neutral
4
Negative
84
229
See all photos

What reviewers want you to know

Positive highlights

  • Lawn Starter picked a true professional to partner with.
  • The lawn service provided by Owen Lawn Service via LawnStarter is top notch!

Critical highlights

  • Shame on customer service for making this process so difficult and not correcting the shortcomings of their vendors.
  • Not only was I charged the full standard fee but also added a "long grass fee".
How would you rate LawnStarter?
Top Positive Review

“Taylor from LawnStarter is Amazing”

Wendy F.
1/6/24

Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.

Top Critical Review

“Scam”

Guy S.
4/1/24

Service was not good didn't even trim the bushes nor give a quote. If you want my business why would you skip steps. Run from this company. Scam artists force you to pay 3 lawn services.

Reviews (1,586)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (156) lawn starter (157) lawn service (241) grass fee (35) front yard (30) yard work (24)
Thumbnail of user wendyf586
1 review
0 helpful votes
January 6th, 2024

Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Wendy. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!

Thumbnail of user jayb1584
1 review
0 helpful votes
May 4th, 2024

We needed to get one of our rentals prepared for showings, and Ryan and his LawnStarter team did a fantastic job on EVERYTHING. They raked up the leaves, mowed the lawn, trimmed bushes, and trimmed the trees. What did our client say? That everything looks fantastic (which is the typical reply when we hire them instead of doing it ourselves! Lol). Ryan, when my kids are older, I hope they run our business as well as you run yours, THANK YOU!

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you for the positive rating, Jay. We appreciate your business!

Thumbnail of user danad668
1 review
0 helpful votes
April 8th, 2024

I've dealt with many lawn servicing companies as yard work is something I'm not too fond of. Scheduling with him was a breeze and how quickly they were able to come out and get the work done that I needed was a shock to me. Usually places are a week or so out but this company makes it a point to get out there and do what needs to be done. I'm very happy with the service and quality of work he's performed.

Products used:
Lawn service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello! Thank you for your review, Dana! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!

Thumbnail of user jamlaruebow
1 review
0 helpful votes
April 29th, 2024

I forgot I had services paused until this year with lawn starters. Elegant Lawn Services arrived and waited patiently until I called and received help from a really helpful customer service rep at Lawn Starters. He assisted me with resetting all of my information and getting back logged into the app. Elegant Lawn Services did an amazing job on my yard. Overall very professional, fast, stress free experience. Thanks

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Jamal.

Thumbnail of user medicdee07
1 review
0 helpful votes
April 27th, 2024

Gaylyn with LawnStarter came to mow our yard for the first time this week. He did a fantastic job, paying attention to even the little details. Their first service is even the low affordable price of $19 to see how you like their services before you sign up for weekly, bi weekly or even monthly services. You can cancel your membership at anytime, but I promise, you won't want to!

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Wow, this is exactly what we like to hear, Danielle. We prioritize customer satisfaction, and your review reaffirms the hard work we put in every day. Thank you!

Thumbnail of user nekiah.taylor
1 review
0 helpful votes
March 15th, 2024

I was looking for someone quickly to come tackle my growing grass, I found LawnStarter online and I'm so glad I did! It was a easy process, seamless and quick to get started. I enter a few necessary details and received a quote and date of service. I called customer service to inquire about a question and she was so helpful and quickly handled the concern. I will definitely continue to use lawnstarter for my future lawn needs.

Products used:
Lawn Care

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Nekiah, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Thumbnail of user chrissyr45
1 review
0 helpful votes
April 6th, 2024

They mowed & edged and did a fantastic job. Super reliable and my grass looks great! Love this service.

Tip for consumers:
No.

Products used:
Lawn maintenance service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Wow, that was an amazing review for our crews! Thank you so much, Chrissy.

Thumbnail of user henryd4l
1 review
0 helpful votes
December 30th, 2023

I am beyond impressed with the outstanding service provided. His attention to detail is second to none, leaving my lawn looking immaculate and the envy of the neighborhood. Ryan is not only highly skilled and knowledgeable about lawn care, but also extremely reliable and punctual. Every appointment was met with professionalism and a friendly attitude, making it a pleasure to work with him.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It's fantastic to hear about your positive experience with Ryan's lawn care service, Rilien! It sounds like he goes above and beyond to ensure your lawn looks impeccable, and the attention to detail is truly appreciated. Having a well-maintained lawn that stands out in the neighborhood is undoubtedly something to be proud of. It's great that Ryan not only possesses the necessary skills and knowledge but also combines it with reliability and punctuality. A professional and friendly attitude can truly make a service experience enjoyable, and it seems like Ryan excels in that aspect as well. Wishing you continued satisfaction with your beautifully cared-for lawn courtesy of Ryan!

Thumbnail of user veronaw12
1 review
0 helpful votes
January 16th, 2024

LawnStarter provided great customer service and lawn care. I am able to converse with my contractor, great response time, alerts when rescheduling is needed due to inclement weather, able to adjust frequency of mowing etc. Would recommend 100%!

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It's wonderful to hear that you've had a positive experience with LawnStarter, Verona! Good customer service and effective communication are crucial aspects of any service, especially when it comes to something as personal as lawn care. The ability to easily converse with your contractor, receive prompt responses, and stay informed about scheduling changes due to weather conditions demonstrates a commitment to customer satisfaction.

Additionally, having the flexibility to adjust the frequency of mowing based on your needs is a valuable feature. It's great that you feel confident in recommending LawnStarter to others. Positive reviews like yours can be helpful for potential customers looking for reliable and customer-friendly lawn care services.

If you have any specific tips or insights from your experience with LawnStarter that you think would be helpful for others considering their services, feel free to share them. Happy gardening!

Thumbnail of user jnetweiser
1 review
0 helpful votes
April 11th, 2024

I am new to the community and simply did not know where to turn for assist with the lawn. I found this one through a random Google search and was very excited to see that you can set everything up via an app from quotes, to service scheduling, communication, and even payments.

My first lawn treatment (of my life) was a painless process, completed by Dawn. It was arranged via the app, and the process completed while I was away at work. They left a small sign on the lawn to inform me service was completed and a link to care instructions. I am excited to see the future results. Would highly recommend.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It’s great to hear that you had a positive experience with LawnStarter, Jeanette. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

Thumbnail of user daryls210
1 review
0 helpful votes
March 20th, 2024
• Updated review

Since I am a heart patient (and also recently had hip replacement surgery), I can't do the lawn myself. So, I found Lawn Starter last year, and am using them on a monthly basis to take care of the mowing. Unfortunately, being on a limited income, I can only afford it once a month, and can't get any of the other services, but at least I can get the basic mowing taken care of.

Tip for consumers:
While they do offer other services at their respective prices, the basic lawn mowing is what I need.

Products used:
Lawn Mowing Service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Daryl! You're navigating through some tough circumstances with resilience and practicality. Taking care of your health should always come first, and it's positive that you've found a reliable option with LawnStarter to help manage your lawn despite your limitations. While it may be challenging to afford additional services, focusing on essential mowing is a smart choice to maintain your property without overextending financially. Remember to prioritize self-care and reach out if you need further support or advice.

LawnStarter Review
June 28th, 2023
• Previous review

My two previous lawn care teams had "disappeared", so I had to search for a replacement. Since I have numerous health issues, I can't do the job myself. LawnStarter came up, and as a first time customer, I'm very pleased with the service...Curtis did a great job on trimming the hedges and mowing the yard. I definitely will be using them again.

Products used:
Lawn Care

Service
Value
Quality
Thumbnail of user kwagner5523
1 review
0 helpful votes
April 11th, 2024

My backyard is thick with clover and native grasses. Jerry and his crew did a wonderful job, it's never looked this good after recent rain AND the first cut. They even confirmed my emergency request on Saturday and were there by Monday morning!

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Wow, this is exactly what we like to hear, Kaitlynn. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!

Thumbnail of user michaelb11924
1 review
0 helpful votes
February 29th, 2024

Today was my first day working with LawnStarter and I wanted to say it was a great experience. The guys did a wonderful job on my front and back yard. They were very courtesy and respectful. They were very professional as well. It is a pleasure having this team continue working on my lawn as we move forward. Keep up the great work and may the Lord continue to bless you both. Thank you for a job well done!

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you so much for such a great review, Michael! We are happy to hear you liked your first service. The next ones will be just as great!

Thumbnail of user debbiea636
1 review
0 helpful votes
April 30th, 2024

I have had numerous lawn services and Lawn Starter offers all the standard services but with a competitive pricing and great service. They always follow the set schedule, email in advance of an upcoming service, and have an extremely user friendly app on which to manage services (schedule extra services, skip a service, etc.) They are very accommodating and really seem to care about the customer's satisfaction. My lawn looks great and has received many compliments from viewers. In a field where there are so many different vendors from which to choose, I highly recommend Lawn Starters.

Products used:
Regular lawn service, bush trimming and weed treatment.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Debbie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.

Thumbnail of user stephenk1646
1 review
0 helpful votes
February 20th, 2024

I came home and the leaves were even done packed neatly in a bag. I am genuinely happy with their service and highly recommend this company. Thank you

Tip for consumers:
Best I ever seen.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Stephen.

Thumbnail of user mindyober.11
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Justin has been mowing the front yard and back yard for me for several months. He is always communicative, on time and does excellent work. A few times he even skipped the service a few times because a mow was not needed, which saved me money, and I thought it was very honest of him. I also love the Lawn Starter app because it's very easy to navigate, and I can pay easily as well as view my schedule and pause it if necessary. I highly recommend this company for service. They have been wonderful. I paid $46 a week for my front and backyard which to me is a great deal. I included a picture.

Tip for consumers:
Terrific service and dependable with a great price

Products used:
Lawnmowing service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Melinda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.

Thumbnail of user keishat50
1 review
0 helpful votes
May 5th, 2024

Martin did a wonderful job with my yard and communication was great. Definitely recommend.
Thanks, Martin!

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Keisha. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!

Thumbnail of user roberts10336
1 review
0 helpful votes
April 3rd, 2024

What stands out with LawnStarter's service, and Brooke's team specifically, is how accommodating they are. I can tell when someone cares about me and their team. Brooke managed to give their team a day off for the holiday which could have resulted in a delay to my scheduled serviced. The job was completed on time and with attention to detail beyond expected. It's early in the relationship, but I'm ahead of where I would expect to be in terms of trust with LawnStarter and Brooke, and that's most important to me.

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

We are grateful for your review, Robert! You inspire us to achieve more!

Thumbnail of user angelaw2263
1 review
0 helpful votes
December 15th, 2023

Easy to use app, and they offer all yard services that you could ever need from trimming down, huge trees, cutting services, bush, trimming, you name it they have it! I especially love that I can skip a week through the app, if I need to! K & S lawn service can chat with me through the app and it's great communication! I am super grateful for Elder K and S lawn service. They do a fantastic job and are extremely reliable!

Products used:
Lawn Cutting

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

I'm delighted to hear that you've had such a positive experience with the LawnStarter app and the comprehensive range of yard services it offers, from tree trimming to cutting, bush trimming, and more, Angela. The convenience of being able to manage your services and even skip a week through the app is something we aim to provide for our users. It's fantastic to know that K & S lawn service, especially Elder K, has been not only reliable but also excelling in communication through the app. We appreciate your gratitude and are pleased to hear that they've consistently delivered a fantastic job for you. If there are specific aspects of the service or features of the app that you find particularly useful, or if you have any further feedback, please feel free to share. We're committed to maintaining the high standards that make your experience with LawnStarter and K & S lawn service exceptional. Thank you for choosing us, and we look forward to continuing to meet your yard care needs!

Thumbnail of user dinah137
1 review
0 helpful votes
May 4th, 2024

I really appreciate the great job Otis did with our first lawn care cut at Lawnstarter. He created a beautiful scenery and great curb appeal, once again thank you for your service.

Products used:
lawn care

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you for choosing our company to address your lawn concerns, Dina. We appreciate your business and positive review. Thank you.

Thumbnail of user desireee46
1 review
0 helpful votes
March 13th, 2024

Wonderful job. My yard was a hot mess with all the rain. Now that it's back to short again makes it easier to keep everything picked up and enjoy sitting outside.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Desiree, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.

Thumbnail of user maureenn149
1 review
0 helpful votes
March 17th, 2024

Darrell was awesome. Notified us when they were on their way. Did a great job mowing the grass, weed whacking, edging and blowing. My lawn looks perfect now.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Maureen. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!

Thumbnail of user tameicawright88
1 review
0 helpful votes
February 24th, 2024

I wish I could give this company ten stars! From start to finish, LawnStarter made the process very easy. My appointment was scheduled in two days and about an hour later, the app updated me on the crew's availability to mow my lawn the same day! By the time I got back home, everything was done perfectly! I love this comoany!

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

I’m happy to hear that our team provided you with excellent service, Tameica. I’ll make sure that they receive your feedback. I’m sure it will make their day!

Thumbnail of user lizb586
1 review
0 helpful votes
April 18th, 2024

I was so pleased with the quickness and quality of the work on our overgrown townhome lawn. Now that we've reclaimed the space, we can plant our garden in our raised beds! Looking forward to ongoing service.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Liz. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!

Thumbnail of user aprilf313
1 review
0 helpful votes
April 24th, 2024

The crew came today and did a great job cutting my large, overgrown yard. They were professional and efficient. I definitely recommend them.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

April, it gives us much pleasure to know that you’re happy with the service you have received from us. Your kind words encourage us to continue doing our best to make sure every customer’s experience is a memorable one. Thanks again, and have a wonderful day.

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Matt L.
Typically responds within 2 days

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4.1
1,586 reviews
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