• LeatherCult

LeatherCult

Ratings On Other Platforms

Trustpilot
4.4 / 5

Overview

LeatherCult has a rating of 4.5 stars from 1,042 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherCult most frequently mention customer service, good quality, and custom measurements. LeatherCult ranks 3rd among Leather sites.

  • Service
    265
  • Value
    246
  • Shipping
    246
  • Quality
    965

Proactively asks for customer feedback

This company responds to reviews on average within 13 days

Positive reviews (last 12 months): 86%
Positive
191
Neutral
10
Negative
21

Instant Feedback

3,153 reviews

33
See all photos

What reviewers want you to know

Positive highlights

  • Leather Cult always produce a high quality product at the best prices.
  • The customer service and prompt deliver of what I ordered was great!

Critical highlights

  • A bit disappointed missing 2 buttons on the top collar of the jacket for the Dauntless Black Biker Leather Jacket.
How would you rate LeatherCult?
Business's Favorite Review

“This is my SIXTH purchase from LeatherCult, and I've...”

Jason in Missouri B.
12/17/23

This is my SIXTH purchase from LeatherCult, and I've never been disappointed.I'm their biggest fan. They are absolutely legit. Great packaging. Great accuracy. Great choices and shopping experience. It may take 3 weeks or more to receive your order, but it's worth the wait. Just phenomenal.

See full review
Top Positive Review

“Awesome bespoke leather coat!”

Mike B.
11/2/23

This felt like a risk, but it paid off. Choosing the style, leather type, and lining, along with specifying measurements seems like a great way to get the perfect garment, but being online/mail order it definitely feels risky. But it came in, fit great, and I'm already wearing it as a primary leather coat for cold weather. I'm very happy and it was worth the money spent!

Reviews (1,042)

Rating

Timeframe

Other

Reviews that mention popular keywords

leather cult (76) customer service (98) leather jacket (174)
Thumbnail of user tellyleanwwgx
11 reviews
2 helpful votes
April 3rd, 2024

I ordered several underwear items. Marvelous construction as the pants had support in them. A little snug but easily fixed. Great items

Thumbnail of user skyyjimaleeejh
12 reviews
0 helpful votes
April 5th, 2024

Received orders in good condition. I'm very pleased with the fit and fabric. My only complaint is the expensive shipping cost.

Thumbnail of user lauries574
3 reviews
0 helpful votes
February 23rd, 2024
Verified purchase

It was Good! Thought I would receive b4 Valentine Day, which I did not but it was ok. I had not received any information on when I was going to receive the coat. So, I called to get a date range when I might receive the coat. It wasn't a long process, but I would have like to know when I was going to receive it. He got it and was very pleased with the quality and fit. He Loved it...that's all that mattered!

I was concerned about when I was going to receive the coat, she explained that I would receive an email. 2 days later the coat came. Very satisfied!

Reason I chose this business:

My Husband saw it on facebook and we decided to try because it had what he wanted.

Reason I chose this product:

Husband has been looking for a Green Leather reasonable coat..

Service
Quality
Thumbnail of user tun46
1 review
0 helpful votes
April 28th, 2024
Verified purchase

The jacket was made to fit. Very nice. Thinner than expected but overall very happy. Thank you

Reason I chose this business:

Just trying it out. Can never find a jacket that fit me perfectly

Quality
Thumbnail of user kimm2443
1 review
0 helpful votes
January 6th, 2024
Verified purchase

Good responsive website. Ordering and payment is a snap. Delivery date estimate is accurate. Fast shipping.

Quality
Thumbnail of user teddygalantelejla
5 reviews
0 helpful votes
April 28th, 2024

So i'm a big fan of WWE, especially The Undertaker. So i want something to remind me of his prime time in wrestling. And i found the exaxct coat in this shop! OMG how awesome i feel! Now i'm hunting for the hat > :}

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelb12231
1 review
0 helpful votes
April 27th, 2024
Verified purchase

I should have ordered a XXL. Jacket is too small. Its hanging in my closet. I can't wear it. I wish I could return it.It's a nice jacket. But I didn't know XL fits like a L when you order it.

Quality
Thumbnail of user alexandergrahamfulchermomk
9 reviews
1 helpful vote
April 21st, 2024

Everything is always prompt. Dispatch on the day of payment. Arrival is often the very next day. And most importantly, products from the world's leading companies. Thank you

Thumbnail of user robertr3999
2 reviews
0 helpful votes
April 13th, 2024
Verified purchase
• Updated review

It was simple to order my jacket, and it arrived quickly and was even more beautiful than in the pictures, and fit perfectly. Well done! This is the fourth jacket I've ordered from Leather Cult, and I love all of them.

Reason I chose this business:

I've ordered from LeatherCult before and have always loved the jackets I ordered.

Reason I chose this product:

I loved the unique style of this lightweight jacket, and it came just in time for me to take it on a trip.

Quality
Easy to navigate sight; fast, efficient order processing;...
August 10th, 2022
Verified site experience
• Previous review

Easy to navigate sight; fast, efficient order processing; great products!

Thumbnail of user jons1216
1 review
0 helpful votes
March 10th, 2024
Verified purchase

This will be my second Leathercult Jacket! The first one is superb and gets compliments every time.

Quality
Thumbnail of user williamo1227
1 review
0 helpful votes
January 29th, 2024
Verified purchase
• Updated review

I don't like PayPal...
Customer service was great and verified my measurements before production.
The garment is well-made.
The leather was thin, about 2 ounce for those that are familiar with leather thicknesses.
It is a fine coat for cool temps. I ordered mine without insulation.
It smells like a baseball glove.
The lining and buttons are good quality.
It should give man years of service.

Excellent service.

Reason I chose this business:

Custom measurements.

Reason I chose this product:

I liked the look...

Service
Quality
I don't like PayPal...
January 12th, 2024
Verified site experience
• Previous review

I don't like PayPal...

Thumbnail of user ricardog420
1 review
0 helpful votes
April 30th, 2024
Verified purchase

I ABSOLUTELY 💯 love them all! I ordered all types of leathers,colors and sizes available.
Highly recommended 👌 👍 👏!
Best wishes and good luck 👍!
Thanks!.

Reason I chose this business:

Cause it's a very nice company

Reason I chose this product:

Cause I needed them

Quality
Thumbnail of user danielt1805
1 review
0 helpful votes
February 23rd, 2024
Verified purchase
• Updated review

Website needs improvement.
Skype calls would be paramount to your business! Emails tend to be confusing. With your personal service... Skype calls will add a much better customer experience. Also try adding a form for returns and adjustments rather just shipping a garment. (This aspect of your CS totally confused me) I'm not sure who's responsible for return shipping a d what actual adjustments can be made to garment how it will take to be updated, returned. These are key unknowns to me as a new customer. (If you implement the tasks aforementioned? It'll add a significant level of appreciation from new customers like myself) I still have my 1st garment and adjustments are needed, but I'm not sure how to process a claim?
So I totally have no idea what steps to take? So I wait like an idiot!

Same as above...

Reason I chose this business:

Custom garments.

Reason I chose this product:

Idk. It looked cool and I wanted to try it.

Service
Quality
There seem to be some confusion with one of your agents...
March 1st, 2024
Verified site experience
• Previous review

There seem to be some confusion with one of your agents Erica understanding queries.Also you should implement Skype

Thumbnail of user patrickk1001
1 review
0 helpful votes
April 6th, 2024
Verified purchase

Everything from the sizing to the final product is fantastic. The leather pants that I ordered fit perfectly.

Reason I chose this business:

The style and color of pants available

Reason I chose this product:

Exactly the style i was looking for.

Quality
Thumbnail of user tommiet29
2 reviews
0 helpful votes
April 11th, 2024
Verified purchase
• Updated review

Using the recommended fitting guide my leather coat is a perfect fit. Good quality and looks very good. It is already my go to coat.

After I measured, I put down the wrong measure on the form, they picked up on it and asked me to check if I had made a mistake, I found I did, corrected it and got a good fitting coat thanks to LeatherCult's customer service.

Reason I chose this business:

I am one of those big belly guys, I have found it hard to buy a coat off the rack I can button.

Reason I chose this product:

I like buying clothes that fit.

Service
Quality
Found it difficult to confirm payment
March 21st, 2024
Verified site experience
• Previous review
Thumbnail of user rodriqueboeselxtfwu
13 reviews
1 helpful vote
April 22nd, 2024

So far I've only ordered the shirts which was easy and they appear very well priced, the shirts are as described.
The sizes are correct and they arrived fairly quickly.
I was a little concerned as I'd seen some poor reviews, but I got what I ordered fairly quickly for a low price and reasonable quality.

Thumbnail of user armandoa151
1 review
0 helpful votes
February 12th, 2024
Verified purchase

I have purchased numerous jackets and blazers and have no complaints with the product: ordering is a pain. They want you to use pay pal but make it difficult. It won't allow you to check out as a guest and requires you open an account. Then you have to go through an email process to get a special link to check out as a guest. Which takes a couple of days back and forth. I have literally not ordered a jacket because I didn't want to go through all that. Also I have requested numerous times that they change this to no avail.

As I described above and nothing has changed .

Reason I chose this business:

I like their products

Reason I chose this product:

Great selection

Service
Quality
Thumbnail of user matthews1602
2 reviews
0 helpful votes
April 29th, 2024
Verified purchase

I really like the jacket it arrived like described but there are stings that hang on the sides that are extremely long they should be shortened other than that I'm satisfied with the jacket. Jacket fits well its light weight but nice and warm ill defiantly order again

Quality
Thumbnail of user bootschansavangoban
3 reviews
0 helpful votes
April 23rd, 2024

Stylish, good shirt, liked it in the photo, even better in real life. The composition is good, close to the body.

Thumbnail of user wimv39
1 review
0 helpful votes
May 7th, 2024
Verified purchase

A nice tie. Not small, not wide. Just a good size. Just what a leatherman needs.

Reason I chose this business:

Found it on a pic of a leathertie.

Quality
Thumbnail of user dorianm62
1 review
0 helpful votes
April 15th, 2024
Verified purchase
• Updated review

Still a little saddened by the shorts length I previously ordered, and PayPal has its annoyances but the dye job is fabu and hand feel absolutely fantastich

Little bit of trouble as merchant does not accept reloadable...
January 20th, 2024
Verified site experience
• Previous review

Little bit of trouble as merchant does not accept reloadable prepaid cards (even though its a government backed 'welfare' deposit card). Got a new bank account after payong off some fines and securing regular direct deposit and now i'm not restricted in making purchases. Very excited! Perfection in the measurement request form and loving the expansive color selections, i dont even have my initial outfit yet and I know already I'll be returning

Thumbnail of user floriang26
1 review
0 helpful votes
May 8th, 2024
Verified purchase

Fast Delivery and good quality jacket. Good communication.

Quality
Thumbnail of user jaredm347
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Great products for a reasonable price. Love the customized order capabilities.
Great as always.

Quality
Thumbnail of user markg3847
1 review
0 helpful votes
May 7th, 2024
Verified purchase
• Updated review

Recommended by a friend - very pleased with the trousers. Feel lovely to wear. Thank you.

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

Recommended by a friend as a good buy for me.

Quality
Seems fine so far
April 12th, 2024
Verified site experience
• Previous review
Thumbnail of user rnjpowell
1 review
1 helpful vote
March 25th, 2024

I ordered my husband a simple size Large jacket for Christmas confirming the measurements on their size chart. When it arrived it could hardly zip up and fit tightly across the stomach. He can actually get by with a medium, so this was surprising. After several emails back and forth they finally started in on having me measure the jacket and send them pictures. Every measurement showed it was smaller than their size chart. They even had me repeat the process saying there were wrinkles in the coat (which actually would have come out in their favor), but I did it. Then they started saying that their designers measure things differently than me...even though they said I did it correctly. But their designers were "professional." So basically they won't stand by their own measurements at all. I offered to pay for the return shipping and for shipping a replacement jacket back to me, and they skirted around the issue over and over, finally saying they would give me 15% discount on a new jacket. Why would I do this when I can't be sure their sizing chart is correct?! It is so frustrating to be out hundreds of dollars with no effort to make things right when they would be out no money on the deal. Communication was difficult, but essentially they don't return or exchange under any circumstances, so buyer beware.

Products used:
jacket

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Company Representative

Thumbnail of user studios2
Studio S.
Typically responds within 13 days

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4.5
1,042 reviews
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