• Lilicloth

Lilicloth

Ratings On Other Platforms

Trustpilot
3.2 / 5
Better Business Bureau
1.1 / 5

Overview

Lilicloth has a rating of 4.2 stars from 6,914 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 8th among Women's Clothing sites.

  • Value
    794
  • Quality
    5456

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 70.7%
Positive
215
Neutral
29
Negative
60

Instant Feedback

96,282 reviews

123
See all photos

What reviewers want you to know

Positive highlights

  • I was surprised about the high customer service and how you are always ready to help, for me it's very important.
  • This page is reliable, I had a great shopping experience.

Critical highlights

  • The return policy is written in a way that the customer doesn't get the assurance of getting the money back.
  • Next step, let the credit card company handle this problem.
How would you rate Lilicloth?
Top Positive Review

“Thanks to excellence”

Олежа g.
3/30/24

I am more than satisfied with the customer service I received from a lovely girl! She is professional, fast, patient and incredibly attentive to the needs and concerns of clients. What should have been a frustrating exchange for the two of them (returns are never fun), they strived to be an absolute BREEZE thanks to excellence in communication, problem solving and charm. I cannot recommend this boutique higher, she is the epitome of customer service that went well!

Top Critical Review

“Shipping”

Amy S.
2/20/22

I haven't bought anything from lilicloth, however I have been trying to check out with free shipping with way over $200.00 worth of clothing. They add shipping charges, which are way over $100.00 if you go below $109.00. That excludes final price items, and discounts you add. Ridiculous! $100.00 for shipping clothes is insane.

Reviews (6,914)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (493) return policy (204) shopping experience (756) web site (772) credit card (451) christmas gifts (185) return center (11) post office (24)
Thumbnail of user osmanisampinoalpdnq
6 reviews
1 helpful vote
March 30th, 2024

I am more than satisfied with the customer service I received from a lovely girl! She is professional, fast, patient and incredibly attentive to the needs and concerns of clients. What should have been a frustrating exchange for the two of them (returns are never fun), they strived to be an absolute BREEZE thanks to excellence in communication, problem solving and charm. I cannot recommend this boutique higher, she is the epitome of customer service that went well!

Thumbnail of user danteastudilloleupr
3 reviews
0 helpful votes
April 1st, 2024

Easy shop, reasonably fast delivery. Although Sequins are falling off without even wearing the dress. However overall great shopping experience.

Thumbnail of user helent931
1 review
0 helpful votes
November 18th, 2022
Verified purchase
• Updated review

Ordered a Large size T-shirt. When it arrived it barely fit was way to small to be a Large size by American Size charts. Requested to return it for an Extra-Large. Lillicloth advised they would send me return instructions. Instead, got an E-mail saying they would refund me 15% of the total cost of the T-shirt which amounted to $5.14. I paid over $27.00 for the T-shirt including shipping. Done doing business with these crooks.

Basically they sell you a product that does not fit correctly, then instead of returning the product they offer you a 15% refund which amounts to a very small amount of money. There are T-shirt Companies here in America that can produce a similar product that is excellent quality and fits correctly based on your size for a fair price.

Reason I chose this business:

Saw their Advertisements and liked some of the slogans on their T-shirts.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for the feedback and sorry for any inconvenience caused.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
We can accept returns, if you still want to return the item, you can contact us for the return label.
Before that, for good willing, we would offer some solution to satisfy our customers. Sorry that you're not satisfied with that. Please contact us or reply to our private message, and we'd love to confirm more details about your return request and communicate with you.
If you have any problems, feel free to contact us via email or online chat

Very Good today,,, got an email from LILICLOTH today...
September 16th, 2022
Verified site experience
• Previous review

Very Good today,,, got an email from LILICLOTH today that I can return a previous purchase for a larger size as the size I origionally ordered was my correct size but the T-shirt was "smaller" than most Large sizes I'ver ordered from other vendors

Order next size up on t-shirts
August 15th, 2022
Verified purchase
• Previous review

Like the merchandise but the Large size T-Shirt I ordered is way too tight. Being a first time customer, should have gambled and ordered a. X-LARGE TSHIRT. Not real happy!

Thumbnail of user joanr37
3 reviews
0 helpful votes
November 17th, 2022
Verified purchase
• Updated review

I love the products, but you need to organize your styles better, as in just show T shirts, and not mix all other kinds of different tops with them. I would suggest you have a page of all the styles, and then have a page for all the different sayings and funny stuff. It would make selecting a whole lot easier.

Quality
Lots to pick from and FUNNY
November 12th, 2022
Verified site experience
• Previous review
Thumbnail of user trantowdashawn955
3 reviews
0 helpful votes
April 27th, 2024

Like your products and style of clothing.
Would like two tops to be shipped together under the one cost. Thankyou.
Tops were delivered same day., before expected delivery date. A nice surprise.

Thumbnail of user terryk532
1 review
1 helpful vote
January 16th, 2022

I bought this sweatshirt as a gift for an animal-loving friend. I was a bit nervous because I'd never ordered fro this company before, but I emailed with a question and got a speedy reply. They helped me track my package, and it showed up way faster than I thought it would! I'm very pleased with the product, and I'm sure my friend will love it! Thank you from Canada!

Tip for consumers:
If you have a question, ask. They replied to both of my emails very quickly and with helpful information.

Products used:
Clothing (Sweatshirt)

Service
Value
Shipping
Quality
Thumbnail of user hollyb624
3 reviews
1 helpful vote
December 2nd, 2022

Truly the Best! The store always has excellent prices, design, turnaround time, and customer service. I wish every company was as easy to do business with. I highly recommend them; without hesitation!

Thumbnail of user gloriax179
1 review
0 helpful votes
January 5th, 2024
Verified purchase
• Updated review

It was the perfect gift for my Brother in law! He really got a laugh out of it!

Reason I chose this business:

Great product!

Reason I chose this product:

Fit what I was looking for.

Quality
Super easy!
December 3rd, 2023
Verified site experience
• Previous review
Thumbnail of user rachp23
1 review
0 helpful votes
March 24th, 2022
Verified purchase

I like the products, it's frustrating that some things are out of stock. Shipping could be faster and a little cheaper. I'm anxious to see how everything fits. Some of the T shirts although being labeled the same size, didn't fit as well as others.

Reason I chose this business:

Ad on a website

Reason I chose this product:

I enjoy the witty t-shirts

Quality
Thumbnail of user danielk1536
2 reviews
1 helpful vote
September 21st, 2022
Verified purchase

Easy to order, easy to checkout. Nice products!
The % Off Deal Code makes it even better!
Shipping is then almost Free as a result. Thanks!

Quality
Thumbnail of user linday788
1 review
0 helpful votes
December 3rd, 2022
Verified purchase

Good.
This is the perfect gift for my wife who is known as Mimi" to our grandchildren.

Thumbnail of user victoriag876
1 review
0 helpful votes
January 3rd, 2024

There are many different shirts with neat sayings on them. I have ordered quite a few over the last several years and haven't had any problems. There was a misunderstanding reference the shipping on my last order and customer service responded back quickly to help me understand.

Thumbnail of user ronb1058
1 review
0 helpful votes
January 16th, 2023
Verified purchase

Item looks nothing like pics. Colors off, wrong material, isn't even hemmed! Total waste of money.

Tip for consumers:
Do not buy, they make products look good but poor quality and can’t return due to customs. You’ll never get a refund. Shame on Facebook and Instagram where they Advertise for allowing this scam to happen.

Products used:
Shirt/sweatshirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations.

Would you please provide your order number so that we can help you?

We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!

Thumbnail of user jodiew53
8 reviews
2 helpful votes
March 29th, 2022

Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.

Service
Value
Shipping
Quality
Thumbnail of user teresar1040
1 review
0 helpful votes
January 13th, 2024
Verified purchase
• Updated review

Thanks so much! Got my items a little bit later than expected and it made me feel anxious- but I did get them and was very happy with my order!

Reason I chose this business:

I love their clothes!

Reason I chose this product:

Same reason!

Quality
Awesome!
December 14th, 2023
Verified site experience
• Previous review

Awesome! Thanks so much!

Thumbnail of user marshas345
2 reviews
0 helpful votes
November 29th, 2022

Always perfect! You never disappoint. Been ordering for years and don't recall ever having any issues whatsoever. Excellent quality, value, and service! Top notch!

Thumbnail of user brianp1093
1 review
1 helpful vote
March 29th, 2021
Verified purchase
• Updated review

The little chat thing was annoying, kept coming up and made it hard to do my online shop. Maybe this aspect could be modified?

Reason I chose this business:

Popped up on feed

Value
Shipping
Quality
The little chat thing was annoying
February 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Popped up on feed

Thumbnail of user jaysxfjcoalzcuchfahvxwpdc7
2 reviews
0 helpful votes
April 13th, 2024

The quality is top-notch, with sturdy material and spacious compartments. It's become my go-to bag for errands or a day out. The playful design never fails to bring a smile to my face. Highly recommended for fellow feline enthusiasts!

Products used:
I'm Negative Cat Animal Graphic Shopping Tote Bag

Service
Value
Shipping
Quality
Thumbnail of user sanaw10
1 review
0 helpful votes
May 20th, 2021

Incredible website as always, the quality of the clothes I bought here has made me very satisfied, it is an online store easy to love and recommend.

Thumbnail of user susanc3976
1 review
0 helpful votes
April 7th, 2023
Verified purchase

This is my first time ordering from "lilicloth", and I really enjoyed looking at everything. I'll be back again! Thanks Dennis!

Quality
Thumbnail of user marilyne127
1 review
0 helpful votes
February 9th, 2022
Verified purchase

Some clothes didn't fit but the return process is such a hassle that I didn't bother to try. Shipping cost is high enough for the purchase that having to return something and pay for the shipping again means I might as well cut my losses and donate the items that don't fit to a charity. I really do like the clothes that fit but I doubt I'll shop at lilicloth or the other sites that seem identical again.

Reason I chose this business:

I really love the prints, especially the floral ones that look 3 dimensional.

Reason I chose this product:

The shipping cost as turned me off before and I've always cancelled my order because shipping was so high. This time I had some Christmas money so I bought enough to get me free shipping. I only hope I like everything and that it fits.

Quality
Thumbnail of user cheryls1324
1 review
0 helpful votes
February 26th, 2022
Verified purchase

Great logos on items thus far displayed. Totally relatable and entertaining and most important. In good taste.

Reason I chose this business:

I don't really know. I began googling something and Lilicloth popped up and the rest is history.

Reason I chose this product:

I'm a cat person so the very first item I zeroed upon was the 'very cute' cat tree and it won my heart. Afterwards I was intrigued and continued looking and eventually purchased additional items for me and my husband, who's birthday is coming up.

Quality
Thumbnail of user nancys1698
1 review
0 helpful votes
February 24th, 2021
Verified purchase
• Updated review

Easy navigation so far. Shipping price a tad high but we shall see how the order and delivery process is completed before my final review is done.

Reason I chose this business:

This purchase was a gift.

Reason I chose this product:

See above...

Value
Shipping
Quality
Easy navigation so far
February 3rd, 2021
Verified site experience
• Previous review

Easy navigation so far. Shipping price a tad high but we shall see how the order and delivery process is completed before my final review is done.

Reason I chose this business:

I like the "Aunt" logo T-shirt top advertised. This purchase is a gift.

Reason I chose this product:

See above...

Thumbnail of user vernam26
1 review
0 helpful votes
March 23rd, 2021

Fantastic site for a wide variety of clothing and accessories. Orders always arrive very fast and with incredible quality. You MUST try it!

Thumbnail of user brendag1230
1 review
0 helpful votes
April 18th, 2022
Verified purchase
• Updated review

Postage is a bit dear, but apart from hat all good. Material is great, easy to wash

No complaints

Reason I chose this business:

Liked your clothing

Reason I chose this product:

Love my t-shirts

Service
Quality
Postage is a bit dear
March 19th, 2022
Verified site experience
• Previous review

Sitejabber for Business

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From the business

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 3 days

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