• LovingDresses

Overview

LovingDresses has a rating of 3.0 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LovingDresses most frequently mention return policy problems. LovingDresses ranks 82nd among Dresses sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • We had to pay 100.00 to fix our prom dress upon receiving it in the mail .
  • & return policy you have to pay for shipping and handling again and also the door delivery!!
How would you rate LovingDresses?
Top Positive Review

“My dress is BEAUTIFUL!”

Kelsey K.
9/24/19

My dress is BEAUTIFUL! Perfect fit, flows beautifully, I got a lot of compliments. Will purchase again in the future for Special Events. Thank you promdress.me.uk for making me feel beautiful

Top Critical Review

“I didn't get my order”

Ms C.
4/17/21

Three times I tried to talking to them and want an approximate time to deliver the order. However, they have not responded to me. One month and half and it has not arrived. Every time the automated response answer me with the same respond everytime

Reviews (50)

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Reviews that mention popular keywords

prom dress (7) return policy (5)
Thumbnail of user kelseyk30
1 review
1 helpful vote
September 24th, 2019

My dress is BEAUTIFUL! Perfect fit, flows beautifully, I got a lot of compliments. Will purchase again in the future for Special Events. Thank you promdress.me.uk for making me feel beautiful

Thumbnail of user msc126
1 review
0 helpful votes
April 17th, 2021

Three times I tried to talking to them and want an approximate time to deliver the order. However, they have not responded to me. One month and half and it has not arrived. Every time the automated response answer me with the same respond everytime

Products used:
Dress

Shipping
Thumbnail of user meganj283
1 review
0 helpful votes
May 17th, 2022

We paid but never got the dress and we emailed to see why we hadn't got it yet but they said they wouldn't ship because of covid but if I paid an extra $75 I could get it shipped to me we asked for a refund and they refused even though it was within their 30 day policy

Thumbnail of user chelleg
2 reviews
2 helpful votes
February 16th, 2016

I ordered a dress for my daughters prom in June of last year but never wrote a review. When I looked at all of the reviews, it promted me to write how lovely of a dress it was. The color was perfect and the dress looked incredibly beautiful on. Other than the long length (my fault) with measurements, they did a great job and it arrived on time as stated!

Thumbnail of user madisonw26
1 review
1 helpful vote
March 22nd, 2017

The service was fantastic, always kept in touch and answered my question in less than 30minutes! The dress arrived on time and fits perfectly and looks fantastic! The material and colour is amazing! I would definitely order from them again!

Thumbnail of user reneg23
1 review
3 helpful votes
February 18th, 2017

Rip off site! Dresses look nothing like photos on here I ordered a dress totally different from pic! & return policy you have to pay for shipping and handling again and also the door delivery! I give them back review on Facebook & they blocjked my comments! Beware everyone it's a huge rip off!

Thumbnail of user shareea
1 review
3 helpful votes
December 30th, 2016

Since Oct I have been trying to return a damaged dress that caused my daughter to miss her senior homecoming. I have tried for 2 months to return the dress and get a refund. They refuse to give me the address unless I take a lesser amount. $60.00 less. Why have a return policy if you can't return something that is damaged. I spoke with them tonight and they said I was to late to return the dress! WHAT? They refuse to give me the address to check on the price for shipping! Check it out for yourself!

Thumbnail of user oliviab10
1 review
4 helpful votes
April 29th, 2014

I ordered a dress for prom and it was my dream dress. I was supposed to receive it in about a month from when I ordered it and still hadn't. I tried to call the number and no one ever answered. I Live Chatted people multiple people multiple times and had to harass them for them to even tell me if I was going to get my dress in time. After about 3 days of harassment, they finally sent my dress out-2 weeks later than the date I was supposed to receive it. It was shipped from China and I received it in two days! They gave me a DHL tracking number so I could see exactly where it was. I received my dress and it is actually beautiful. Definitely worth it but be careful that you order them pretty far in advance. My dress was designer and in stores $780 but on loving dresses was only $200. It was definitely worth it but fit a little tight. I am normally a 0 and I got a 2 just in case, and thank God I did because the two fits just perfectly.So order a size bigger than you normally would.

Thumbnail of user talithal1
1 review
1 helpful vote
February 4th, 2019

I had a good experience with them. Dress was a bit larger than expected but was easy to do alterations. I had a great experience.

Thumbnail of user darlenen4
1 review
4 helpful votes
April 21st, 2016

Bought a dress from lovingdresses.com and they send me the wrong dress. The company refuses to give me a full refund. The company's return policy states that if the wrong item is sent to the customer, the customer has the right to a full (100%) refund. They don't want the dress back because apparently they have no use for the dress and want to give me a small percentage of my money back to me. Never again will I purchase an item from a company that doesn't honor their own return policy!

Thumbnail of user ct36
1 review
4 helpful votes
February 10th, 2015

COMPLETE SCAM. Do not use this website. They charged my account but did not issue a receipt. After reading all of the negative reviews, I was not going to wait until a dress maybe arrived to be told that I could not return it. After three chat room conversations I finally got them to agree to refund me all but $20 of my purchase price. Spare yourself some time and do not use these people - they think what they are doing is acceptable and have no reservations re cheating you of the money you worked for.

Thumbnail of user kays137
1 review
4 helpful votes
May 21st, 2018

I ordered my dress the end of April. My graduation is scheduled for June 2018. I was super happy when I heard that the delivery was made on time. When I reached home and opened the box, I was almost in tears. The dress that they sent me looks completely different from the dress that was advertised. The material was cheap looking, it wasn't the right color and it was poorly manufactured. To be honest it looks like a bag that's hanging from my body. Now I am trying to return this dress and the website cannot be found. Please DO NOT purchase anything from this company. A coworker recommend this site to me, I wish if I had read the reviews before ordering my dress. This company is a rip off, a total disappointment.

Thumbnail of user monicak9
1 review
2 helpful votes
January 19th, 2016

I ordered a dress for my daughters wedding and when I received the dress it was the ugliest looking dress ever! The color and material of the dress was horrible. The fit was awful. I blame nobody but myself. Number one for ordering a dress online where you cannot get any kind of refund. Second for thinking the pictures they provide of the dresses would be the same.
So if you do think about ordering please please don't. The dresses are just horrible!

Thumbnail of user jalisas
1 review
6 helpful votes
March 28th, 2015

I Was Nervous About Ordering Off The Site, Especially With All The Bad Reviews I Had Seen. But I Took A Chance And Ordered My Prom Dress. I Was Made Aware That It Would Take 58 Days For My Dress To Arrive, Which Though Was A Long Wait, I Had Ordered In Enough Advance That It Was Fine With Me. My Dress Arrived A Week Early. When I Saw The Package I Was Horrified. It Was Smaller Than My Backpack. I Opened The Package, My Dress Was Inside Out And Had No Protective Packaging Around It. But When I Flipped It To The Right Side, I Instantly Fell In Love. My Dress Was Absolutely Beautiful. As With Any Online Shopping, The Dress Did Not Look Exactly Like The Picture. But For The Price I Payed, It Was Amazing. Besides A Seam In My Corset That Wouldn't Open, It Was Flawless. I may Have Just Been One Of The Lucky People. But I Love My Dress!

Thumbnail of user angies43
1 review
11 helpful votes
May 20th, 2016

Dresses come from China! I have pictures of the dress I though I was getting and pictures of what I got! Hmmm not even close. The dress was poorly made. They said for me to return it. I did and after two years I'm still waiting for my refund! I hardly ever write reviews but if this can be helpful to someone that's my input.

Thumbnail of user myrnae
1 review
7 helpful votes
September 3rd, 2015

I bought a dress for my daughter quinceañera, I was very nervous because it was my first time buying through a website and the price I was paying wasn't cheap, but I'm more than happy with the dress quality, it is well done more beautiful that I was expecting, my only complaint is the way the package the dress they made a big, beautiful and expensive quinceañera dress fit in a small plastic bag one of those that we used from DHL or USPS I couldn't believe they were able to made that mistake, so the dress came all wrinkle and I don't know how to press it, I don't want to ruin such a wonderful dress, I would be able to pay them to have a better way to ship my daughter dreamed dress.

Thumbnail of user gabrielac3
1 review
16 helpful votes
March 22nd, 2015

Absolutely disgusted with this company. I know when you find a dress that cheap, its not going to look exactly like the picture and I totally understand that. I went on the online chat multiple times with them asking if they might have pictures of the dress made by their company; some people told me they couldnt and a few sent me pictures, which were AMAZING! I would ask " So this is a sample of the dress that was made by YOUR company?" and they would tell me yes. I finally decided to buy it, never got a receipt! (even after bugging them about it so many times) It came on time but when I opened the package I was horrified. NOTHING like the picture from the website OR the pictures they sent me! I sent a complaint saying the color was off, the beading was terrible, I probably could have done a better sewing job as an 18 year old girl thats never sewn a day in my life, and that they lied to me about the pictures. I sent a picture of what I received and the pictures they sent me through the chat claiming to be theirs. I demanded an explanation and when they finally contacted me, they completely ignored the fact that they sent me false pictures. They just told me they would give me 10% off my next purchase! Does it sound like I'll be purchasing from your company again? Definitely not. Waste of $200. Very upset because I saved up for this dress for a while and its too late to get something else :( dont fall for their tricks. Very sneaky.

Thumbnail of user haiselc
1 review
2 helpful votes
March 11th, 2016

I ordered two prom dresses from this site and they both came out beautiful and fit great, I'm not sure why there are bad reviews, they're high quality dresses for great prices

Thumbnail of user alexar2
1 review
12 helpful votes
November 30th, 2015

Completely confused as to why there are so many negative reviews. I've ordered from here twice & both dresses looked identical to the photos with super high quality. I'm not some cheap buyer that thinks everything is high quality either. I've bough Sherri hill & jiovanni dresses & the dresses from this website are literally the same quality. Not sure what's wrong with the people that are giving negative reviews. Maybe I'm lucky?

Thumbnail of user kellya34
1 review
8 helpful votes
December 16th, 2014

Ordered my dress from this site over a week ago. Was told I would get a confirmation email/tracking info. Still have rec'd nothing. Tried to go on the site and cannot access my order. Have tried everything, even resetting my password, which says a new one was sent to my email and still haven't gotten anything yet. They have already charged my card for the full price of the dress and am now absolutely freaking out after reading these reviews! Hoping this site really isn't the scam that it seems to be :(

Thumbnail of user lindac87
1 review
3 helpful votes
March 6th, 2015

I ordered a dress for my granddaughter from this site. The fabric and workmanship were so disappointing. The dress looked nothing like the picture and did not fit properly. I had made plans to have a seamstress attempt to alter the dress in an attempt to make it look decent enough to wear. I was just sick over the way this dress looked. I made the decision to order the dress from a U.S. Dress shop and it's gorgeous and fits perfectly, other than the length. I learned my lesson. From now on I'll pay more for the dress from a U.S. Shop instead of paying twice.

Thumbnail of user alondraf
1 review
8 helpful votes
April 12th, 2014

When I first saw my dress on this website I absolutely fell in love with it! I told myself I would shop around locally before purchasing it but couldn't get it off my mind! Unfortunately I made the mistake of ordering before reading reviews. I later read reviews and was terrified that I could have been scammed. After ordering I received an e-mail from the company thanking me for my purchase but however I did not receive a receipt and to this day have not. 3 weeks later I received an email saying my dress was being shipped and even received a tracking number! It was a worry some experience but after having the dress delivered and looking at it, it was worth it! The dress fits and looks perfectly!

Thumbnail of user saraa49
1 review
7 helpful votes
January 20th, 2016

I order a dress for my daughters quinceanera and I got a totally different dress than the one I order. The color was wrong the quality of the dress horrible! When i contacted their customer service via e-mail to get a refund the answer was "The dress is made strictly to your order detail" my order detail was a item code. When i requested to return and refund this was the answer 'items are not returnable with personal reasons' when i tried to call the phone number
*******668 is the number to a hospital in washinton DC. PLEASE DO NOT ORDER FROM THIS PLACE!

Thumbnail of user serafeevnas
1 review
2 helpful votes
September 24th, 2014

Платье принцессы. Очень красивое.
Платье супер. Выглядит так же как и на фото! Я в него влюбилась с первого взгляда. Советую всем. Шили платье месяц. Пришло за 6 дней. Всем советую!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawna4
1 review
5 helpful votes
May 24th, 2014

If I could choose no stars I would! Horrible horrible! Ordered a dress for my brother-in-laws wedding for my daughter who is a flower girl. Paid extra money to have it made to the measurements I sent & it was 2 inches too small in my daughter's chest. Contacted the company and was told to take it to a tailor... WTF? Why did I pay extra to have it custom sized? Then they had the gall to offer me 30% off if I ordered it in a larger size! Really... how about you get it right the first time! Can't see as though I will get my money back on this... that's $116 down the drain!

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Loving D.

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