• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

Is this your business?

Overview

Lucky Vitamin has a rating of 3.7 stars from 2,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
See all photos

What reviewers want you to know

Positive highlights

  • Lucky has consistently high quality products, delivered in a timely manner.
  • First time customer and found web site easy to use and loved the copy promo code function.
  • 2021 Customer Choice Winner

Critical highlights

  • I contacted Luckyvitamin about getting a refund and I have been very unsatisfied with their customer service.
How would you rate Lucky Vitamin?
Top Positive Review

“Very satisfied”

sonia T.
7/17/22

Many years I buy my supplements and vitamins, from USA shipping worldwide. They have such a big range of choices... I love it. Very professional and nice!

Top Critical Review

“Bad Website, Bad Customer Service”

Craig B.
2/13/23

After ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem.

Reviews (2,734)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (271) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user soniat158
1 review
0 helpful votes
July 17th, 2022
Verified purchase

Many years I buy my supplements and vitamins, from USA shipping worldwide.
They have such a big range of choices...
I love it.
Very professional and nice!

Tip for consumers:
enjoy

Products used:
a lot since many years, vitamins, supplements...

Service
Value
Shipping
Returns
Quality
Thumbnail of user raym373
1 review
0 helpful votes
November 6th, 2020

I have been a customer for years and love to order from them however for over a year they have had a terrible back order issue. The bad thing is there is no way online to cancel a back order. You must call customer service to cancel a back order and good luck getting through to them. They will leave it on back order and most of the time they will finally cancel it themselves.

Thumbnail of user lindap2954
1 review
0 helpful votes
January 15th, 2023
Verified purchase

I have been ordering from Lucky Vitamin for years. They always provide high quality products and equally high quality and helpful support personnel. My reward voucher expired and they were able to reinstate it for me.

Thumbnail of user kusumc1
1 review
0 helpful votes
January 29th, 2023
Verified purchase

Luckyvitamin is a very great website to order your high quality supplements and get good discounts and hassle free delivery from them at a minimal cost

Products used:
Berberine I use

Service
Value
Shipping
Returns
Quality
Thumbnail of user christenaw2
1 review
0 helpful votes
August 29th, 2022
Verified purchase

I love ordering from lucky vitamin because they offer bulk prices, fast & free shipping and carry many of the high ticket products I use in my business for a much lesser price. So happy they now ship to Canada and it gets to me just as fast as other Canadian companies I also shop with.

Products used:
Lily's chocolate chips & coconut aminos soy sauce

Service
Value
Shipping
Quality
Thumbnail of user salahs17
1 review
0 helpful votes
August 20th, 2022
Verified purchase

Luckyvitamin is an excellent website, but it lacks one feature that allows it to compete with other sites in the same industry, such as iHerb: a mobile application for Android and iOS.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidn2065
1 review
0 helpful votes
September 13th, 2022
Verified purchase

First time to the Lucky Vitamin Website and when I finished a search on their site and placed an order, I was highly gratified at the simplicity! Thankful for fair pricing as well.

Products used:
NOW Super Enzymes

Service
Value
Thumbnail of user gc408
1 review
0 helpful votes
August 18th, 2022

I have been using luckyvitamin.com for over a year, and have been very happy with the pricing, service and information provided at the site. Also, LuckyVitamin has a nutritionist who will work with you to make sure you are using the most beneficial vitamins and minerals for your health needs, and will answer any questions. They have great deals and sales on various products as well.

Products used:
Vitamins, supplements, food, skin care, soap

Service
Value
Shipping
Quality
Thumbnail of user craigb1016
1 review
1 helpful vote
February 13th, 2023
Verified purchase

After ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem.

Tip for consumers:
Order from someone else.

Products used:
Lily’s products

Service
Value
Shipping
Thumbnail of user chloh1
1 review
0 helpful votes
December 21st, 2022
Verified purchase

I am ordering a number of products for the second time. I am so impressed with their prices, options and availability. Highly recommend!

Value
Shipping
Quality
Thumbnail of user madelaineb5
1 review
0 helpful votes
April 2nd, 2021

Lucky Vitamin has a ton of products to chose from; their selection goes way beyond vitamins. You can get food, cleaning supplies, beauty supplies and more, which makes it easy to hit the $49 minimum for free shipping. I always feel like I get a lot of bang for my buck when shopping here!

Tip for consumers:
Free shipping with $49 purchase. Some items qualify for free shipping with a $25 purchase. You can also earn "points" for purchases.

Products used:
vitamins, essential oils, supplements, beauty products

Service
Value
Shipping
Quality
Thumbnail of user scotte683
1 review
0 helpful votes
March 23rd, 2022

I have been using Lucky Vitamin for many years. I have always found my favorite tea (Licorice) here when no one else seemed to have it. Ordering is always easy. Check out is simple. Product arrives on time, and correct.

Service
Value
Shipping
Quality
Thumbnail of user charless1908
1 review
0 helpful votes
August 10th, 2021
Verified purchase

In an age when online ordering predominates and customer service often declines as a result, Lucky Vitamin goes the extra mile to take care of its customers. I get the products I want at a better rate, and if I didn't already know what I was doing they gave health coaches/nutritionists available to customers to walk them through things. Unparalleled!

Tip for consumers:
It’s just a good place to buy nutritional supplements and healthy living items.

Products used:
All nutritional supplements

Thumbnail of user jenp152
1 review
0 helpful votes
May 12th, 2021

I love the ease of ordering and their amazing variety of brands! Excellent customer service! If any unforeseen issues arise they are quick to communicate and keep you updated.

Products used:
Vitamins and supplements

Service
Value
Shipping
Quality
Thumbnail of user marcos139
1 review
10 helpful votes
September 27th, 2020

LV did a great job with my first order, I really like the procedure they used to avoid fraud. The customer service/Sales agents are very kind and always willing to find the best deal for you. Besides that the items arrived very quick using the free shipping LV provides, items were packed and arrived just as I wanted them. I even got a 10% discount for my next order. Very recommended items expire 10/2021

Thumbnail of user annetted229
1 review
0 helpful votes
January 26th, 2022
Verified purchase

I've been using Lucky Vitamin for a long time. I usually find what I'm looking for and the price is right. Free shipping at $49 is amazing considering supply & demand.

Thumbnail of user eseraph06
1 review
1 helpful vote
April 4th, 2023

I am an expat in Riyadh, Saudi Arabia. Last February 2023 I ordered some supplements door-to-door from Lucky Vitamins. I got a tracking No. Which never worked. After 2 months I wrote to them and was surprised to hear that the shipment arrived in Riyadh on 1st March, the courier slept on it, then sent it back to the US. I was never notified, and would still be waiting had i not contacted them. They said they will refund me, less 25% for "restocking fee", in spite of the whole fiasco being the courier's mistake and me having wasted 2 months waiting and then emailing their Customer Service. I am still waiting for my refund. I would never recommend this Company to anyone.

Products used:
health supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldk313
1 review
0 helpful votes
June 13th, 2021
Verified purchase

Offering prices for items to Canadians, even when they are shipped from the USA. Very speedy delivery, and DHL shipping have option to not worry about duties, which is a SUPER PLUS! Definitely recommend!

Tip for consumers:
Super fast shipping even when it's shipped from USA to Canada! Great site! Great price!

Products used:
Stevia sweetener

Service
Value
Shipping
Quality
Thumbnail of user bessieh40
3 reviews
1 helpful vote
May 25th, 2022

I've been ordering from Lucky Vitamin for some time and I am very satisfied with the service. The customer support is provided by real professionals, they helped me to choose the formula that would suit best for my needs and provided a discount for the next order. The packaging is always fine and the delivery is quick. I will definitely order more from here.

Service
Value
Shipping
Quality
Thumbnail of user janp397
1 review
0 helpful votes
December 5th, 2022
Verified purchase

Terrific offerings - wonderful customer support - deeply rely on them here for resources for me and my family.

Tip for consumers:
If run into trouble with online ordering, give them a call - always works great as a backup plan!

Products used:
All of 'em - nutritional and body supports

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayd20
1 review
0 helpful votes
May 29th, 2018

I tried placing another order and again I had trouble. My order was there and when I went to place it the order was gone. I was so frustrated I gave up and planned on calling the next day. But on The next day I get a message saying my order was being processed! I also wanted to use a coupon which I was told by a rep., I couldn't use coupons due to auto ship. I placed a new order and used my coupons!

Thumbnail of user tyronec30
1 review
16 helpful votes
March 4th, 2020

We came across the Lucky Vitamins website by chance in 2017 and have been happy supporters and recommenders every sense. Lucky vitamins always has what my family needs with the trusted name brand products and affordable prices. With auto-ship available are normal order is always on stand by and we don't have to search for what we need every order. Best of all our order is always free since we get all of our health needs from Lucky vitamins.

Thumbnail of user nicholaeb
2 reviews
0 helpful votes
May 12th, 2019

I never received updates. I had to call multiple times and was never told the same thing. It took over a month to receive the product. The product is something I have been using for years so I ordered it from old vitamin company while waiting. They shipped it and I had it with 4 days from the date of order.

Thumbnail of user sirkkasiskov
1 review
0 helpful votes
May 15th, 2022

Koska en löytänyt enää vakiokaupasta PQQ, lähdin etsimään netistä. Löysin Luckyvitamin!. Löysin monta tuttua tuotetta. Tilasin heti ensitilauksen ja ihan hyvään hintaan. Kiitos

Products used:
Ravintolisiä

Service
Value
Shipping
Thumbnail of user kth10
1 review
0 helpful votes
July 20th, 2022
Verified purchase

It was a super easy process. Even for an overseas order - shipping was a reasonable price as well. I'm very happy and will use again.

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3.7
2,734 reviews
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