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Luna Warehouse has a rating of 2.3 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Luna Warehouse most frequently mention customer service problems. Luna Warehouse ranks 237th among Lighting sites.
Proactively asks for customer feedback
1,747 reviews
Haven't received the light fixtures yet - but the Luna warehouse website and on-line ordering system was very easy to use and navigate, and Luna had the best price I could find, when their discount code was applied... and free shipping too. I'm a happy Customer so far. Hopefully the light fixtures will arrive with excellent packaging, and I'll like them when I see them in-person.
Ordered 5 items. All have silver wires wrapped around them. Not sure why, but done after painting. Also splotches on paint job and chipping. If it where one Item I would think a mistake, but it is all of them. Struggling to get a refund. Dealing with Chris iwho is rude has been a nightmare. I have emailed many photos and spoke with sherry and was told I would get a refund. Being in the design industry I would not recommend this company.
I had ordered a Kichler Bowden fan from Amazon on May 29th. I'm a prime member so it made sense and they promised delivery by June 4th. It was shipped and sold by 1stop lighting through Amazon. It still had not arrived on June 9th so I cancelled and ordered from Luna Warehouse. Not only did I get a better price but it arrived in just a few days. No issue, no problem and the fan looks great and works perfectly. I will absolutely buy direct from Luna Warehouse again.
No I did not.
I wanted this specific brand and model. Color, style, size and price all played a part
I have not unpacked the fixture yet but the order and delivery process thus far has been so easy!
Thank you!
Competitive pricing and great stock!
Ordered 5 items. All have silver wires wrapped around them. Not sure why, but done after painting. Also splotches on paint job and chipping. If it where one Item I would think a mistake, but it is all of them.
Struggling to get a refund. Dealing with Chris iwho is rude has been a nightmare. I have emailed many photos and spoke with sherry and was told I would get a refund. Being in the design industry I would not recommend this company.
Found what I was looking for easily, and the discount made it more affordable for my client.
Found what I was looking for easily, and the discount made it more affordable for my client.
Sent me someone's return not a new fixture!
But a good way to do business!
They did not respond to my email!
Old reputation of Quoizel!
Online ordering was a breeze. The order shipped quickly, and we had our lights on a few days. They were easy to install. Thank you for making it so easy. The finally touch on our home.
They look good and got a good review.
The website was easy to navigate and place an order. My lights came quickly and are exactly what was advertised.
Thank You!
Building a new home and familiar brand names were available at an affordable price.
The website is easy to use and the prices were very reasonable for the quality of the products. Excellent selection, superior pricing, very good communications and fast delivery.
Prior experience with the brand and I liked the appearance of this lamp with our new bedroom set.
The website is easy to use and the prices were very reasonable for the quality of the products.
Prior experience with the brand and I liked the appearance of this lamp with our new bedroom set.
The light fixtures I ordered were very cute I haven't seen anything like them on any other site. I order them and they came very quickly even though they cautioned that with the COVID it may take longer. They were perfect and I am very happy.
Fast efficient delivery. I ordered outdoor post lights. Very high quality at an excellent price. Very happy!
Did not need to.
Best looking product at fair price.
2 weeks ago a broken lamp arrived and I am still waiting for a replacement. They closed the first case without doing anything.
Lamps are very cheaply made. Metal bends easily.
Tip for consumers:
Quality is junk. Service is basically avoidance.
Products used:
lamps
Easy to order. Very well packaged!
Had Stiffel lamps before and found them to be of very high quality.
I bought a light from Luna and elected to return it within the 30 day time span. Not only did I have to pay the FedEx ground return cost of $65.00, but Luna also charged me a restocking fee of $54.00. So it cost me over a hundred dollars just to look at a light and decide it wasn't right for my space. Will never order from them again.
Products used:
Nothing
Clear info good pricing. Swift delivery!
I am remodeling bathroom and need ed a gorgeous light
I am remodeling bathroom and need ed a gorgeous light
I received the lights and they were very different from what I expected. SO I filled out a return request. I never got an email saying I could return them and finally went to the website and saw that Luna was waiting for me to return them. I did return them and all was well.
I thought they were very pretty in the pictures. Turned out they were very different from what I thought I saw. They were heavy, almost like concrete. However, when the return went through I got my refund just fine.
I order a lamp from this store- it was completely rusted out and didn't work and they wouldn't take it back
So be cautious- low prices obviously doesn't mean great product -
Hello Kathy. Thank you for taking the time to reach out and share your experience. I pulled up your order and I see that we issued your refund and asked you to either discard or donate your lamps to charity. I also see that we offered you an option for a replacement as you originally said that they weren't working, but due to the delivery time frame you, decided to cancel your order. Sorry that they arrived in that condition, this is a first for me to see rust on a lamp and I am happy that we were able to find a quick resolution for you. Please let me know if there is anything else that we can do for you in the future. Thank you.
Lucked on the great light fixtures. Came super fast.
Style, brand
Bought 3 bath light fixtures... One fixture was broken. Luna sent another quickly, and I didn't even have to return the broken fixture. I was pleased!
One of three lights was broken. I took pictures and submitted them to Luna. They sent another light and did not request that I return the broken fixture. Nice and simple. I appreciated that!
No... only email exchanges.
Best price, for what I was looking for.
Best price, for what I was looking for.
I bought an outdoor post light but it came with no mounting base. I called customer service, they were extremely rude and lectured me the entire time and refused to have the light returned unless I paid the shipping back Terrible business do not buy from that awful place. I will be disputing it with my credit card company
Tip for consumers:
Better customer service after waiting on the phone for 30 minutes
Products used:
Outdoor light
Lowest price $60 off - a light fixture that's tempted me for a while - delivered today, about a week. Nicely packed and perfect!
Definitely will order from Luna again!
Lowest price for light fixture offered by several companies - and free shipping!
Ordering was not an issues, I received my items in a reasonable time, I cannot comment on the items since they have not been unpacked yet. We make settlement on Sept. 3rd and will be unpacking them at that time.
One lamp arrived broken, but, your team made it right very promptly.
Everything was taken care of in a courteous manner.
They looked very nice and of the upmost quality.
The light fixture I ordered had dense in it. Luna warehouse was quick to send me another one good service
They replaced the damage light fixture Promly
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Hello Nick,
Thank you for your review. We are happy that you were able to get the product you were looking for, and appreciate our customer offerings such as fast and free shipping! We hope you continue to enjoy shopping at Luna Warehouse in the future and consider signing up for our free membership program for additional future savings at https://www.lunawarehouse.com/secure/signup.aspx. Thanks again!